Front desk staff is so rude and terrible customer service. We've been taking are husky there for…read morejust over a year after moving here from Hawaii and in the beginning; all went well. However....on July 7th at 10:15am, whichever front desk assistant was working, needs customer service training right away!! We called because after our pups 3 year annual check up on April 30th m, we told the doctor that the Trio tablets he was taking was difficult for him and would always spit it out. This is the heart worm, flea and ticker pill. We asked to change to the NEX/Heartgard chewables because he liked those. No problem. They put in order for us to pick up at Costco after is May pill to start in June. This is where everything after went downhill. Called the VCA end of May for the order. Asked about Heartgard Plus and they said it wouldn't be a problem and we'd pick it up from Costco. Went to Costco to pick up the medication and almost couldn't get it because our pups name was spelled wrong. Then they had some other address on Silverdale Way (where we never lived before in our lives) but thankfully our phone number and my name was right. The order was just the NEXgard. Ok..... So I called the VCA and asked if we could still the place a prescription order for the Heartgard Plus or just the Heartgard because Costco only gave us the NEXgard. The lady states "we don't carry Nexgard or Heartgard". I said that I know and that's why we had the prescription ordered to Costco. She then states "How about we start with your name" which I did state who I was in the beginning but...got it. Then she proceeds to tell me that our pup "would need to be tested for heart worms before on a medication otherwise he'd die". That's where I was turned off quickly. He JUST had his annual check up, why didn't they do it then? I told her that I saw his screening need to be done in March and we were told that was part of it. Nope! Called the other VCA on Bucklin Hill and they asked the same questions I did. In short, we went to VCA for our pup at Bucklin Hill for an emergency and the staff was wonderful, unlike the one here on Bryon St. There's literally no parking here. Office is small. Doctors are short with you as well to get you in and out. Definitely just business here and not community friendly.

My dog was a patient here, but never again. I don't recommend them to anyone that cares about their…read morepets after hours. They could never fit him in for important things and weren't helpful with my questions that were concerning. I used to have to call his old vet in AZ to get any kind of help. I do like Dr Ryan though

My animal was needed medical attention. They were able to see us in same day with an appointment…read morethat worked around our schedule. We were able to schedule this by telephone, but not online. My animal was seen as soon as they were finished with a different emergent situation. They were not able to complete the recommended treatment plan same-day as their office was closing soon, but we were able to bring our animal back in the next morning for the doctor to complete the recommended treatment plan. We did go home with medicine that night, though - pain medication and antibiotics. When deciding between the treatment options, the staff brought out a few pages with options and clear pricing estimates. This allowed for us to not only make a sound choice for treatment as the owners, but also fully understand the estimated costs that would be coming. We really liked this especially as owners without animal insurance. Overall it was a great experience. We would recommend Ridgetop to any owner whose animal needs urgent, same-day medical attention - just call, do not go off of their website!

Very nice, professional, knowledgeable and our dog absolutely loved being there-even the injections…read morewent amazingly smooth. They have a great way with her, and did a great job, and answered all our questions patiently and thoroughly. Very happy to have found a great vet for our fur baby.

Sarah has our baby girl Lani scheduled out for the year for regular bathing and grooming sessions…read more She does a fantastic job and we are quite pleased. Lani is quite fond too. She was sneaking kisses to Sarah yesterday. We highly recommend Naturally 4 Paws in Silverdale, WA. They have a very large room for group or individual training sessions. They also have an expansive selection of treats, and food, including raw frozen. In the glass display cases at both the front and back registers, they carry the most adorable cookies and treats that look just like human cookies. They also carry pretty much everything needed for caring for your pet, or gifting.

Great trainers but they do not stand behind products that they sell. No returns, store credits or…read moreeven an "I'm sorry".

Great pet care, great attention to the details. Considerate of the parents of pets, as well as the…read moreneeds and concerns for our pets. Our go to for many years. Appreciate and trust these people with our beloved pets.

We had to take our chihuahua mix in for a hernia surgery. This isn't a procedure they do there,…read morewhich we thought was strange for a hospital, so we had to wait until a specialist came in. The experience was great from taking her in for pre-surgery labs to picking her up after surgery. The Dr called us before he started surgery to let us know what he was expecting to do. Then called us again after he was done. Answered our questions and was very nice. The staff was friendly every time we went in and when we called for an update. Discharge instructions were gone over with us so we understood everything before we left. Bonus: they do a military discount which was very much appreciated!! Is it worth the drive?...yes

This honestly has to be a joke. I've never dealt with a more disorganized and unprofessional vets…read moreoffice in my life. We've been trying for a week to get our puppy in here to finish enrollment in one of their "wellness" plans that they'll never push on everyone and it's been so incredibly frustrating. Twice now we've had to deal with appointments made online not showing in their system, then when we finally get one in their system, we end up dealing with multiple phone calls because they want to keep changing his appointment to meet their staffing needs. Less than 24 hours before his appointment they call to ask if we can reschedule to an earlier time, it's not ideal, but I can take a bit of time off work to make it happen so I agree. Then the morning of his now rescheduled appointment they call again asking if we can move it to a completely different day because they don't have staff. Seriously??? You want me to rearrange my entire calendar because your office can plan staffing? I tell them I'll have to call back after speaking with my spouse, and when I call back I immediately get put on hold. Hung up after 10 minutes of being on hold. I get being short staffed, but if you don't have the staff to ensure that you can take in patients then don't advertise and hard sell an expensive annual plan that customers will never be able to use. Our dog was never actually seen by anyone at this office, we've decided to find a more professional and reliable vet in the area to care for our puppy, if this is our experience as a potential new customer I can only imagine how much worse it gets once they have you locked into an annual plan. TLDR: I would steer clear of Banfield in Silverdale, save yourself the time and money and find an actual vets office in the area.

We've been to a lot of different vets around here, and this one has been the best one for us. They…read moreare always nice and professional and get the job done. I even got my friend to switch over to them also.

I took my 8 y/o pit mix to Woodside in August 2024. For 36 hours She had been vomiting lathargic…read more They were actually very nice and understanding. The Vet complimented me for taking good care of her because despite her stomach problems she had Good teeth and was in excellent health. He called me the next day and asked how she was doing. I thought that was really nice! She is great now. Must have gotten some canine flu or something. Anyways, the staff the Vet were all very understanding. 5 stars all the way!

My sweet senior kitty left this world today. As usual everyone here was professional and…read morecompassionate. She crossed the rainbow bridge in peace. They made a mold with her name and paw prints for me. Highly recommend this practice to anyone looking.

Always caring. Very knowledgable. Easy to speak with…read moreregarding your concerns. Pets interact well with her.

She is the greatest most compassionate vet. I had phoned her in regards to our golden retrievers…read moresudden diagnosis of high grade lymphoma-he was only 5. She told me I was in great hands with out oncologist, unfortunately as the weeks went by we realized that it was just too far advanced for our dog. We made the decision to have him euthanized. I phoned Julia back again and she made a same day appointment to have her come to our home. Julia sat with our family and walked us through the procedure. It was painless for Louie (we were all in tears) but what we needed to do for our boy who could no longer walk. Thank you Julia

This was our second time having Dr Jason come to our home and help one of our dogs cross over the…read morerainbow bridge. He is extremely professional and so caring. Our family couldn't have gotten through this trying time without him.

Dr Christina Crouthers came out for us after a year of hospice with our aging pitbull. We found the…read moreteam through Reddit and they were the most responsive of 5 places we contacted. When she got here we knew we made the right decision. It was pride weekend on top of it and we knew we were in safe space and hands. The space she held for us, the clear explanation, the non-rushed approach. We were as ready as you can be, but you're never ready. Couldn't be more grateful to have had this experience with them by our sides. Thanks GHCP.