Front desk staff is so rude and terrible customer service. We've been taking are husky there for…read morejust over a year after moving here from Hawaii and in the beginning; all went well. However....on July 7th at 10:15am, whichever front desk assistant was working, needs customer service training right away!! We called because after our pups 3 year annual check up on April 30th m, we told the doctor that the Trio tablets he was taking was difficult for him and would always spit it out. This is the heart worm, flea and ticker pill. We asked to change to the NEX/Heartgard chewables because he liked those. No problem. They put in order for us to pick up at Costco after is May pill to start in June. This is where everything after went downhill. Called the VCA end of May for the order. Asked about Heartgard Plus and they said it wouldn't be a problem and we'd pick it up from Costco. Went to Costco to pick up the medication and almost couldn't get it because our pups name was spelled wrong. Then they had some other address on Silverdale Way (where we never lived before in our lives) but thankfully our phone number and my name was right. The order was just the NEXgard. Ok..... So I called the VCA and asked if we could still the place a prescription order for the Heartgard Plus or just the Heartgard because Costco only gave us the NEXgard. The lady states "we don't carry Nexgard or Heartgard". I said that I know and that's why we had the prescription ordered to Costco. She then states "How about we start with your name" which I did state who I was in the beginning but...got it. Then she proceeds to tell me that our pup "would need to be tested for heart worms before on a medication otherwise he'd die". That's where I was turned off quickly. He JUST had his annual check up, why didn't they do it then? I told her that I saw his screening need to be done in March and we were told that was part of it. Nope! Called the other VCA on Bucklin Hill and they asked the same questions I did. In short, we went to VCA for our pup at Bucklin Hill for an emergency and the staff was wonderful, unlike the one here on Bryon St. There's literally no parking here. Office is small. Doctors are short with you as well to get you in and out. Definitely just business here and not community friendly.

My dog was a patient here, but never again. I don't recommend them to anyone that cares about their…read morepets after hours. They could never fit him in for important things and weren't helpful with my questions that were concerning. I used to have to call his old vet in AZ to get any kind of help. I do like Dr Ryan though

Great service, very welcoming since we walked through the door. They broke down the services and…read moreestimated costs. Very professional, would recommend.

TOTALLY AMAZING!! Best bet I've ever been too,family oriented, the most kind caring people ever!!…read moreLove Dr Brian!!

What's frustrating is I purchased an in-person exam that was not completed during my initial visit…read more The Doctor said it was fine to just send a video of my cat's breathing issues, but as I worried, it seems like this is actually not sufficient as a next diagnostic step. I got no response to the video from the Doctor, even though she asked me to send it. My experience at Bayview has not been a good one so far. I honestly don't feel comfortable proceeding with care there. Additionally, I am confused as to why they brought us out into noisy stressful lobby to go over results of exam when cat was already throwing up from intense anxiety. That doesn't seem like very compassionate and conscious care. :( I've lived in a variety of places across the country (CA, CO, NY, FL) and in every appointment over the past ten years I was able to have a quiet space to speak with Doctor. I felt like I was being hurried out, and given the circumstances at our visit that seems so inconsiderate. The Doctor didn't even come out to see us after exam in the back, so we didn't even get to properly meet her, let alone meet with her. It was a very stressful and strange experience. The exam was abbreviated and we basically just got the shot and left. This was a distressing situation. I did not receive compassion or care or professionalism from the front desk workers. I didn't receive a response to my first email, and then the second one got an abbreviated response with attitude. I gave them 2 stars instead of 1, because the manager was polite and professional when she called me, though her final email wasn't ideal. And, because they ultimately refunded me for the exam experience I never got, and the trauma caused to my pet. I also thought the nurse was good overall, though he was too quick and rushed in his communication and listening skills. The whole experience was so rushed and chaotic and scary for me and my cat. :(

I brought my dog in 4 times over the course of the month trying to figure out what was wrong with…read moreher legs. After laying over $2000, I was told she had a neurological issue. They waited until close of business at the end of the week to tell me this and so I then had to take my dog, who could not walk on her own at that point, to an ER. It took that Dr less than 5 minutes to tell us it was a knee issue and not neurological and that it was a simple surgery. The vet that has now done her surgery also took less than 5 minutes to properly diagnose her. they also showed me the Xrays that Bayview did, and they look like they were done by a child. We reached out to them and they attempted to gaslight us about it and refused to take accountability. DO NOT BRING YOUR PETS HERE

It has been over approximately 20 years that we have been relying on Dr Yeik to help us care for…read moreand enjoy our furry companions. During that time, he and his staff have helped us with a wide variety of issues from infections to ruptured tendons. He provides his services with great skill, sensitivity and compassion for both the animals and their owners.

Absolute worst! My roommate was taken to the cleaners by this place. We called to see if we could…read moreget our dog in today because she had be acting lethargic the last few days and wasn't able to jump on the couch. For a 4:30 appointment he was charged the emergency visit price of $151 when we called before 1pm. A regular visit is $91. They proceeded to take 2 xrays that they failed to inform that would be an additional $300+ then overcharged for prescriptions by $20 each! With no real diagnosis. TOTAL $517.68. My roommate works his ass off and cant even afford to pay for himself to see a Dr and doesn't have insurance! Not good business practice!!

My animal was needed medical attention. They were able to see us in same day with an appointment…read morethat worked around our schedule. We were able to schedule this by telephone, but not online. My animal was seen as soon as they were finished with a different emergent situation. They were not able to complete the recommended treatment plan same-day as their office was closing soon, but we were able to bring our animal back in the next morning for the doctor to complete the recommended treatment plan. We did go home with medicine that night, though - pain medication and antibiotics. When deciding between the treatment options, the staff brought out a few pages with options and clear pricing estimates. This allowed for us to not only make a sound choice for treatment as the owners, but also fully understand the estimated costs that would be coming. We really liked this especially as owners without animal insurance. Overall it was a great experience. We would recommend Ridgetop to any owner whose animal needs urgent, same-day medical attention - just call, do not go off of their website!

Very nice, professional, knowledgeable and our dog absolutely loved being there-even the injections…read morewent amazingly smooth. They have a great way with her, and did a great job, and answered all our questions patiently and thoroughly. Very happy to have found a great vet for our fur baby.

I took my 8 y/o pit mix to Woodside in August 2024. For 36 hours She had been vomiting lathargic…read more They were actually very nice and understanding. The Vet complimented me for taking good care of her because despite her stomach problems she had Good teeth and was in excellent health. He called me the next day and asked how she was doing. I thought that was really nice! She is great now. Must have gotten some canine flu or something. Anyways, the staff the Vet were all very understanding. 5 stars all the way!

My sweet senior kitty left this world today. As usual everyone here was professional and…read morecompassionate. She crossed the rainbow bridge in peace. They made a mold with her name and paw prints for me. Highly recommend this practice to anyone looking.

VCA Central Kitsap recently went above and beyond to help our family with our pet emergency. Our…read morepet was in medical distress in the middle of the day, and our regular vet was unable to see us. We rushed to the VCA as they have an emergency room, as were met at the door and our pet was ushered into the back room immediately. The doctor on duty informed us that it was a serious event, and gave us options. Needless to say we asked to have our pet brought into the room with us while we discussed our options. The staff was very understanding, explained everything, and never rushed us while we mentally processed what we wanted to do. We made a decision, and were treated with the utmost compassion for our pet, and our family. It was a very difficult time, but VCA were so professional and helped us through it all. We are very thankful.

My beautiful precious dog was in an urgent situation. I know many of us have been there...Something…read moreis not right but we're not sure how serious. I called my usual vet and she didn't have the opportunity to attend to the situation fast enough so she recommended VCA. First time going to this hospital so we hoped they could address the situation quickly. And it appears they did but their first response was we see fluid in the abdominal cavity, we don't know what it is or where it's coming from. At this point, they promoted euthanasia. We asked that take further steps to see if they could find the cause of the symptoms and they did. It's blood and there's a mass on the spleen and liver. Again they promote euthanasia. I tell them that I feel like we're speeding to a conclusion with no facts or at least facts they did not communicate effectively in a very stressful situation. So I try to slow it down to ask questions. Can you stop the bleeding? Answer: no. Can you give him a blood transfusion? Answer: no, we do not have any blood products. My question is why does a hospital not have blood products? Do they not do surgeries? Do they do anything to help your pet? Do they go above and beyond? Or do they just want to kill your pet so they can go home for the day? I have many questions! At this point, I ask okay, so my options are euthanasia or pick him up and maybe he dies. Answer: yes. All I know is that we were backed into a corner with bad answers and nowhere to turn but to put our dog to sleep. I'm mad and very sad that I was put into that place! I still have many questions and feel like we could have saved our pet's life given he was in the right hands. My personal opinion only...from a very sad dog mom. And in my personal opinion, something is not right here.

The vets and whole crew were really nice. My kitty warmed to them right away. They were so kind…read moreand competent. I definitely will be a continued customer

I called at the last moment desperately needing help they were all so extremely helpful and kind I…read morehad never been there before and would highly recommend them I tried 4 other places they accepted me quickly with such emotional kindness, I would highly recommend them

Please note that my review is of Cedar Creek's business ownership structure, not of the veterinary…read morecare provided there. Cedar Creek Animal Clinic is owned by Thrive Pet Care, which in turn is owned by a private equity firm, TSG Consumer Partners. TSG/Thrive bought up our local independent veterinarian in Tacoma, Columbia Veterinary Hospital several years ago and ran it into the ground. When Columbia Vet. closed, Thrive evidently sold/transferred their patient list to Cedar Creek, who started sending us reminders that it was time for our cats to get their check-ups, shots, etc. We long ago found another local vet when Columbia was floundering and have never been to Cedar Creek, so it was galling to keep receiving these personalized reminders in the mail. (For the record, there is a 0% chance that we would ever drive all the way to Port Orchard for veterinary care.) These mailings were quite literally going on for years until I finally called Cedar creek today. The representative who answered was nice enough to take us off their mailing list. The veterinary care at Cedar Creek may be wonderful for all I know, but if you feel like you're overpaying for your vet care, know that the money isn't going to the folks who work in Port Orchard--it's going to TSG Consumer Partners in Stamford, CT. Private equity is a cancer eating the world. PE turned its attention to veterinary clinics a few years ago because it realized that because people love their pets, it represents an opportunity for extortion. I'm not sure what the solution is, but I thought that I'd take a minute to demystify things for folks not in the know. Take care, all.

I'm incredibly frustrated with the service at Cedar Creek Veterinary. My dog, Betsy, had her first…read moreappointment there, but since my husband took her in, they added his information to the account (which I have no issues with, they were following protocol). After her second visit, I went in personally to provide my own details so the account could be updated to reflect me as the primary contact. Unfortunately, it seems that change was never made. When I called today to follow up about a separate issue, they couldn't even find me in their system. To make matters worse, the staff member who answered the phone--Rachel--was shockingly rude. She kept cutting me off while I was trying to explain the issue. She even asked me why my husband was listed and the reason why he had previously brought Betsy in. Which I replied "because I was at work at the time". It was clear that customer service was not a priority for her. Between the mishandling of our account and the unprofessional behavior I encountered, we've decided to take our business elsewhere. If you care about being treated with respect and having your information handled properly, I'd strongly suggest finding a different veterinary clinic.

How does a veterinarian clinic close permanently without contacting their clients? We were there…read morein the middle of March and received numerous emails over the past 8 years. They only announced their April 30th closing via their website. Truly unethical!

It's been over a year since my elderly dog (15) passed away from end stage renal failure. We…read morebrought him in for an emergency appointment since he wasn't eating and he started coughing a lot. We were given false hope, medication and a hefty bill of over $700. My dog lived for almost another week and was very uncomfortable. We ended up rushing to find a mobile vet to come to our home to put him at rest. I would've appreciated All Creatures, if they were honest, straightforward, and put my beloved pet first instead of money and greed.