Absolute criminals. A year and a half after my accident, they are still fighting my claim even…read morethough the highway patrol determined that I was not at fault and their driver was. This is their scam.... Collect all of the premiums and then shuffle their feet on the claims for so long that their customers give up on them and their claimants settle for pennies on the dollar because they can't afford to wait any longer. Unfortunately for them, I'm stubborn and patient. Delincuentes absolutos. Un año y medio después de mi accidente, todavía están luchando contra mi reclamo a pesar de que la patrulla de la carretera determinó que yo no tenía la culpa y su conductor sí. Esta es su estafa... Cobrar todas las primas y luego barajar sus pies en las reclamaciones durante tanto tiempo que sus clientes se dan por vencidos y sus reclamantes se conforman con centavos por dólar porque no pueden permitirse esperar más. Desafortunadamente para ellos, soy terco y paciente.

Scammers. Beware. Their client hit my car and even though they are legally required to pay for a…read morerental, they don't follow what my body shop says they need for time. They make up their own time on their own supplement, which is illegal. Better business bureau will be hearing about this.

If you hit someone else this company pays hardly anything to the victim. So prepared to go to…read moresmall claims court when they sue you for the accident because your insurance (Fred Loya Insurance) will not. I know because some one hit me with that insurance and they would not pay for my medical bills saying the accident wasn't hard enough to cause injury. Also would only give me 500 dollars to repair a car that had 2500 dollars worth of damage. I want cheap insurance too. State Farm has always been on my side. A little more money but worth it. Take it from me I have had my share of shoty insurances. For sure don't got with these ding-bats.

Fred Loya insurance will low-ball you til no end. One of their insured drivers ran a red light on…read moreleft hand turn and as I was coming through the light I hit my brakes didn't really matter right she did it at the last moment so I hit her her fault completely her full total disregard for every safeties and rights to enjoy the road safely she was found 100% at fault. The lowball offer was the compensate me for my vehicle which gave me an actual cash value of a thousand bucks but that's just not the case the vehicle itself is worth $4,500 according to Kelley Blue book and that's the median range for that vehicle 2001 Ford f150 4x4 XLT in my eyes it's in good condition they said it was in fair condition just by looking at some pictures claiming that they went and inspected it yet the address they gave me for physical address and where the vehicle is located is 1600 miles away and the vehicle is here in California not in Arkansas. According to California law if there's an accident in California and you're not at fault doesn't matter who's at fault but when doing valuation devaluation or actual cash value or replacement value it has to be done here in this state not the state the vehicle was originally from or where they're from the insurance company is from it has to be done here on the local economic market so I did to Kelley Blue book valuations of it found about 10 comparables to show that their offer is too low so I refused their offer and a week later they still send me a check now for only $500 and telling me I can keep the vehicle I've got my attorney on this but he doesn't seem to be doing much about it and now I am going to not cash that check. I'm going to call the department of insurance here in California and file a complaint and then I'm going to call the Texas department of insurance and file a complaint and then I'm going to call the national department of insurance and file a complaint because not only did they give me a little ball offer they didn't do their evaluation in the state and they lied on the paperwork they gave me stating that they came out visually inspected the vehicle which is totally impossible because the vehicle is here in California not at the address they put down for Arkansas the other thing is they said they found three like vehicles just like mine same year make model trims a little different but that doesn't really matter but the important thing here is each one of those was only $500 two of the vehicles the mileage was within 100 miles of each other which was within about a hundred miles of mine and the third one was about 5,000 miles off now if you look up on Google and ask Google what the odds are of two vehicles being within 100 miles of each other on the odometer it's astronomically totally against it for the most part it's it's a finite number it's plausible but not necessary necessarily impossible but the odds of that happening are Solo and then you add my vehicle to it now it's three vehicles exactly the same mileage the odds are just so astronomically against it you see where I'm going with this personally I think they're committing fraud well when they lie on a report and they get it from somewhere else and they try to submit it that is basically fraud so anyways I'm going to see a punitive damage is going to be brought against them for that and their client I don't I really have no empathy for her she ran a red light intentionally wanting me willfully and deliriously just disregarding everybody's rights and safety and it's caused me undue hardship medical issues now that I didn't have before as well as she lied to police scene I was traveling to the high rate of speed and I was the one that ran the stoplight of course luckily for me there was about a dozen witnesses there and they all contradicted that told the police that she in fact ran the red light intentionally and unfortunately I was going to the intersection at the same time along with everybody else behind me and I happen to be on a hit her but 100% her fault just the mere fact that she lied at the scene of the accident then the police went to follow up with her at the hospital I'm guessing they probably gave her a drug and alcohol test and then they asked you the same thing again what will happen stuck with her story said that I ran the red light that I was traveling at a high rate of speed but you know not only is she a crappy person but she told her son to lie to the police as well cuz he gave him the same story he was traveling at a high rate of speed and ran the red light now honestly and 11 year old kid is not going to say he was traveling at a high rate of speed he would say he w

Fast and efficient. Agents clarified feesand the coverages were explained thouroughly. Signed a…read morecontract and got jnsured on the spot. Only place that doenst push to pay the 6 months to start.

I wouldn't recommend this insurance company to anyone. I purchased a policy and cancelled the same…read moreday. When I looked into my policy there were things in there I didn't agree with and felt I could find better insurance rates. For instance 2000.00 dollar deductible and they only paid 50 dollars towards tow if you needed a rental they would reimburse you. These are some of the reasons I cancelled my policy. When I cancelled out I was told I had to wait 7-14 business day for my refund a mailed check. I paid 182.00 dollars to start my policy and was only refunded 116.00. I was charged a fee for cancelling and for a pro- rated amount and for a motor club fee. How can you charge me a pro- rated amount for something I didn't use?

Worst costumer service Specialty yadira no les importan los clientes muy déspotas y mala Atención…read moreal cliente

Great customer service and the young lady working there helped me out and made it easier than I…read moreexpected. She was professional and was understanding of my situation and found a cheap rate. Definitely recommend this office.

One star is too many!! Worst company I've dealt with from any point of view!! I had a claim with…read morethem personally and after almost two years of going back and forth, I ended up just letting it go because the stress of dealing with them was worst! I've had friends insured with them with the same experience. I also work at a body shop and I am yet to see a customer not stressed from dealing with them. They even scare attorneys away!! We had a customer rejected from a law firm strictly because her claim was with Fred Loya and they said dealing with them is a nightmare!!.. We have two customers right now who are dealing with them stressed because they refuse to pay after they already accepted liability.. Playing none sense games! Can't imagine how they are still in business other than because they rip off everyone who they come in contact with and their mom and some more after that!! Just the worst!! Be aware and stay away!!

Worst insurance yes they might be cheap but because they are cheap they will not do anything for…read moreyou if you get in a car accident. I got in a accident after being insured with them for a few years and they will not contact the other party's insurance I had to do all the work myself plus they said they will send me a check on the mail with my over payment for insurance and I never received anything. The costumer service is rude and takes for ever to get a hold of anyone.

From the owner: Our business specializes in making our customers feel like superheroes. We are real professionals,…read moreand your business is our priority. We will not rest till our customers are justified and we strive for 100% customer service. We wouldn't be here without you, and we take that to heart. Let us help you make the right choice for your next auto insurance policy.

Bad work el personal atiende muy muy mal al clients muy despotas la Aseguranza está bien pero no…read moreapprecian al cliente

DO NOT USE THIS COMPANY THEY TREAT THEIR CUSTOMERS HORRIBLY!!! I have been a loyal customer who has…read morenever missed a payment and the first time I'm in an accident, which I was not at fault for which they agreed. They have fault tooth and nail to fix the absolute bare minimum for my car. The driver who hit me was uninsured so I paid my deductible so they've taken more money out of my pocket and they have been doing nothing except fighting with myself and the repair shop continuing to halt them from finishing my car. It is going on nearly a month at this point. You pay an insurance company to advocate for you when these situations happen not to fight against you! Please save yourself from these crooks and take your hard earned money to an insurance company that actually cares about their customers!

0/5 Stars. TERRIBLE INSURANCE. Car broke down & waited OVER 4 hours for a tow. Insurance is suppose…read moreto be useful when you are in an emergency situation. Agents could not even give me an estimate of when they were coming therefore leaving me stranded!

Great Customer Service! My agent is always able to get anything I need done is a speedy manor!read more