Penske (overall) is great!…read more I got a great rate with Penske through the internets.. Then, as I went to pick up my truck they called me and told me that, because of a snafu, it hadn't come in, but that I could go to another location (about a 30 minute trip away), and that they would knock another $150 off of my overall price. The truck was at the other location, it was clean, and it worked great. I would send my wife, my mother, or my sister to Penske and feel good about it!

We spent 5 years at this facility until we moved to the suburbs last week. Alexis (GM) was…read moreextremely helpful during our time and especially while we were moving out. He was flexible, helped coordinate and made for a seamless process. Very well run!

We've rented a unit at this Self-Storage facility for almost 6 years and definitely appreciate the…read moreconvenience of storing some of our belongings there. The facility is clean, warm, with a lot of light. It's very convenient to get in, using the elevator and the dolly. Parking is always available. Highly recommended.

Thank you Alex! Helped get us right with our storage unit sizing issues (I have too much stuff)…read more Staff was overall was very helpful!

I guess they didn't like my negative review I wrote it twice…read moreand it was never published Returned the van and guy told me to leave the keys and go on my way Asked what about the bill. He said your get it on text I said I wanted to see it before I left He then wanted to charge me 25$ because there was dirt in the back if the truck I was shocked Asked for a Broom I swept out the truck as the 2 guys sat there eating their lunch !! Of note I'm in my 70's!!Female. They then told me I owed 14 dollars for gas I showed them a picture of the gas tank and they said ok no problem You can leave I was then charged extra for gas Deceptive business practices Incredibly rude and disrespectful workers Liars told me no charge for gas then charged me Called the manage no call back Wrote 2 reviews on their site never published They need to teach Customer service I'm also calling BBB Avoid this place at all costs

HORRIBLE. They canceled my rental 8 minutes before it started. Customer service informed me that…read morethere were no other cars available in the area and I have to wait 7-10 days for a refund. They offered me a 10% discount on my next ride (which I will never take). Ridiculous holding fee of $150 before I even got a chance to inspect the car myself but I was in a bind and needed something asap and flexible. I 100% do not recommend Getaround. I used Turo the next day and the service was A1.

Get around is basically engaged in criminal theft. If it works it works, but if there are any…read moreproblems there is no customer support and no refund. The very phone number they gave me to call for customer support no longer rings. 2 day far rental, 700$ in charges, no avenue to fight for my money. This is ridiculous

This is my new favorite place to rent small trucks which I do frequently for family business…read more Despite the urban location it's a good-sized lot so it feels safe to get in and out of the lot without getting dinged. (Boston is another story!) My brother-in-law was really surprised by the customer service. He's from out of town and actually said "I didn't expect that from a u-haul on the east coast." I wasn't surprised at all. My first interaction with the business was a chance encounter. I was waiting for a bus a little way down the road and an employee walked up and asked if I needed help. When I said no, he pointed out that the bus no longer stopped there. Wow. Talk about going out of your way and making your business look genuinely good! On my most recent rental, we worked with Justin and this is obviously a long-running family business he takes great pride in. We interacted with other employees as well who were very positive and professional. One thing we thought was really great was how the manager came out and helped validate/adjust our rear view mirrors, walked us through all the steps to getting ready that are easy to forget when you're in a rush to get on the road, but he did it in such a friendly way, it never felt like a waste of time, more like he just really cared about his business and us getting on our way safely. It didn't stop there, he gave us advice on a better place to leave our car, and left us feeling he wanted us to take his advice, not because it helped him in any way, but because he knew it would be easier and safer for us. That's probably never happened to me on the east coast. At least not at a rental place that often just wants you out of the way. For those who were confused and frustrated by u-haul's pricing, it's really pretty straight-forward. True, multi-day rentals get expensive, but for young people to expect someone is going to just "give them a break" and count a second day for free, that's just not the way I've ever seen these things work. So I'm sure there was some misunderstanding. Bottom line: great family run business that is aware of the big-picture around being genuine, and providing customer service so you can get what you need to done safely.

I've lived in a city for the past six years, and I've moved apartments a lot. Before that, I stored…read morestuff from my college dorms and apartments over the summer, and used Uhaul trucks for move-ins and move-outs. I've used Uhaul probably 8-10 times in the last decade. But my most recent experience with them was so bad, I will never, ever used a UHaul again. In a nutshell, we were moving from one town to a neighboring town, and we had to move in and move out on different days. When I made the reservation online, I believe I requested that we pick up the truck at 8am and return truck at 5pm the following day. A month later, our contract says we have 24 hours and have to return the truck by 8am, which would obviously be impossible given our moving constraints. We told the Uhaul employee that we wanted to return it in the afternoon on the second day. He said that would be fine. The fee was a flat rate. Now, being generous here, maybe there was some sort of innocent miscommunication, on our part or theirs. Maybe the employee didnt hear or understand us. Maybe he forgot to mention the extra fee. Maybe we weren't as clear as we thought. Regardless, we believed we had permission to keep the truck passed 8am. So when we returned it midday (approx. 1pm), and we were given a late fee of about $50, we were surprised. The really bad experience, though, comes in how Uhaul employees treated us when we questioned the late fee. Throughout the entire complaint process, they were incredibly rude--to the point of meanness, treating us like we were liars, trying to swindle them out of $50 bucks. At one point one employee actually walked away while we were still speaking to him. We were yelled at, shuffled around from manager to manager, had our official complaint "closed" and marked as "resolved" when we'd spoken to none one, only gotten a voicemail. It's one thing to ultimately refuse to refund the late fee, but they did not have to treat us so poorly. That's why they've lost our business.

Penske in Medford has been the best experience in renting a truck, and That is thanks to Joel. He…read morewas very friendly and even showed me how to work a automatic . He needs a raise for his service.

Michael is awesome! He helped me with the afterhours dropoff by parking the truck for me and making…read moresure no one touched it as I searched for a new place. I moved across the country to go to Harvard for my master's degree, so I wanted to take my time getting familiar with the area before deciding where to live. Penske gave me a generous student discount *and* let me park for free while I stayed in a hotel. Once I found my new place, Michael even disposed of an old piece of furniture for me at no extra cost.

AU-Save puerto rico is an avoid at all costs. Couldn't believe they had close to 9 stars on…read morepriceline. Priceline listed them as an airport rental so I got an uber to the airport and enter the car rental area. No U-Save. I look at my confirmation and they say to call and they will pick me up. Took forever for them to arrive. Other shuttles passed through 3x before my shuttle arrived. They will nickle and dime for toll fees and addition to fraudulent scratch claims. DO NOT SIGN ANYTHING WITHOUT DOCUMENTATION. They have an electronic sign pad and the guy will say sign here to show you picked up the vehicle and on return they will say sign here to show you delivered the vehicle. In my email they claim I agreed that the car was in the condition before pickup and after pickup that they claim. They never said this at all. ASK FOR WHAT YOU ARE SIGNING AND READ THE FINE PRINT. YOU WILL BE CHARGED. My 290 dollar rental turned into an 880 dollar bill for 9 days rental. I'm pretty sure you aren't allowed to tell someone to electronically sign something and claim they signed for a reason other than what was stated. They give you no paperwork at all. They said I had an incident when I did not. I very minor scratch on the car, that I believe was there before I left. I took pics of numerous scratches on the car that were not highlighted yet they claim there was a new one. Pictures are so terrible scratch can not even be seen. They charged me 500 dollars for something I did not do. If my credit card doesn't side with me I will see if it is worth it for an attorney. If an attorney reads these and wants to go for a class action lawsuit I am happy to tell how they lied, provide the pictures and also describe how they fraudulently claim you signed something stating an event that you never read. steve 434.426.1837

Nightmare. Stay far, far away. Hidden fees, dishonest quoting, and no customer support…read more First, they gave me the wrong vehicle. Then, even though I showed them the type of vehicle I booked, they showed me some fine print in the subtext that read, "Vehicle type not guaranteed". I was attempting to rent a multi-passenger vehicle for a field trip I was organizing. I ended up with a smaller van and having to recruit two chaperones to take the kids that couldn't fit. They promised me I could return my vehicle at 5PM on a Sunday. When I got there, nobody there. I waited for 2 hours, nobody came, then when I came back the next day they charged me for an extra day... and charged me another full day for parking (I left my car in their lot). When I said I attempted to return the vehicle on time but that nobody was there, they said, "Sorry, not my problem." Ridiculous and cruel! They also charge you more if you book them off of Expedia, just be aware. Evidently there's some contract language that allows them to do that. "Ripoff" doesn't even begin to describe this company. You've been warned.