Great experience, was able to resize my ring in 1 day and give me the piece back since I sized it…read moresmaller, fixed my watch for my rapper gigs, and also fix a necklace for my mother. After reading the comments and experiencing the service for myself while also seeing another client in the shop, I was able to see that the owner and smith of this company was super awesome and patient with all his clientele. First off, this shop charges less than big names such as Jared who informed me they would take a week and I would not receive my gold for the small resizing back so that 1 star comment is completely false, this shop charges below rate for high quality service. I was charged $70 with this shop while Jared tried to charge me $110. Second, to remove a star for political views hurts the business that this owner had put his blood and sweat into making. I am a rapper from California who is neutral and I base my reviews off work, not that pettiness. All in all, this shop is one of the best gems I've found in this small city since coming out here from LA three months ago with a highly professional owner and I would most definitely recommend it to my family and friends.

I've taken a few watches in to get links removed. Quick professional service. I would recommendread more

I had the most incredible experience with Towne Jewelers of Windsor. They took my engagement ring…read moreand original wedding band and transformed them into an entirely new ring that feels so much more like me, and the entire process was just as meaningful as the final piece. From the very first design conversation, I felt listened to and cared for. They walked me through every step, helped bring my ideas to life, and made what could have felt overwhelming feel really exciting and collaborative. Getting to try on the 3D print before the ring was made was such a cool moment. It made everything feel real and gave me total confidence in the design. And then the final ring... I truly couldn't love it more. It's beautiful, thoughtful, and carries so much history while still feeling completely new. If you're considering redesigning heirloom jewelry or creating something custom, I can't recommend them enough. The craftsmanship, communication, and overall experience were all exceptional.

Ed was fantastic in fixing my Anniversary ring and fixing the prong on my Engagement ring, then…read moreattaching my Wedding Ring to my Anniversary Ring. I highly recommend him. He also does custom designs. We will use his services next time we need something done. I LOVE what he did for me!

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!

A locally owned jewelry store that offers some high-end jewelry as well as some mid-priced. The…read morestaff is great and we look for Miranda who we've built a working relationship with. For our first venture Miranda helped us spec out a custom made Ruby & diamond bracelet for my wife. It turned out beautiful and my wife wears it every day. We returned for resizing rings. Again a good experience. We'll be back for future jewelry wants & needs.

I had my engagement ring resized at this location in February, and by April the rhodium plating had…read morealready worn off. When I initially called, the staff was dismissive, which led me to leave a Google review. A manager later reached out, apologized, and asked me to remove the review in exchange for correcting the issue. Now, just a few months later (July 2026), I am experiencing the exact same problem. I called again and was met with the same dismissive attitude. When I requested to speak with the manager I had previously dealt with, she did not recall the situation--even after confirming she is the only manager at this location. I had to fully re-explain everything, including the original review and resolution. I was told that the longevity of rhodium plating varies from customer to customer. As someone with extensive professional experience in a detail-oriented industry, I take proper care of my jewelry--I remove my ring when cleaning and showering. There is no reasonable expectation that plating should deteriorate this quickly under normal use. This experience reflects a consistent lack of accountability, poor service, and questionable quality of workmanship. Based on repeated interactions, I cannot recommend this location to anyone who values their jewelry or expects professional, respectful service. If you'd like, I can make a slightly more aggressive version or a toned-down, more diplomatic version depending on how strong you want it to come across. Amy Krutsinger PA they claimed it was warranted... Obviously they're trying to get out of honoring that. I've had a lot of Jewelry and this is my first experience with Jared. I can honestly tell you I've never had this problem anywhere else or did I know it could be possible. I recommend Helzberg Diamonds down the street, that's where I've always gone in the past and they are willing to Warranty this locations work. They said this is a common occurrence which I can tell by her, not even remembering our conversation a few months ago. They said they have to fix this location's work constantly! Beware, don't throw your money away go elsewhere. There's a reason they can get you in quicker than anyone else...

I went in looking for a graduation gift for my daughter.A tall blonde very short hair lady…read moreapproached me and told me basically that what I was looking at had a lot of diamonds. Basically that I couldn't afford it. She directed to go a different section of jewelry. Jokes on her because my daughter likes very extra jewelry. I just walked out. I don't think I will come back.

Seriously, the service here is top-notch. They totally have a "can-do" attitude, which is so…read morerefreshing. I had these three bracelets that were way too long, about ten inches each. I needed them sized down to a nine, and they handled it perfectly. Definitely recommend this place for any jewelry adjustments you might need!

I dropped off a pair of diamond earrings to be cleaned. When I got them back they were two…read moredifferent earrings. One was silver the other one was gold. The pair I dropped off were gold. I didn't see the difference until I took them out of the jewelry pouch I put them in when I picked them up. When I went back to the store I was told that they only put one pair of earrings in at a time. So why did I get two different earrings back?

Great product, great communication! Used them 5 years ago,…read morethe other day and certainly in the future! The shipping box was like Ft. Knox to get into! Thank you!

I have not been here in years. But I love them. Vary Nice and fair. It's like my own little place…read morebecause not may people know what they do and I like that.

Very happy with Hugh's Jeweler's in Brighton. They resized my wedding ring substantially, I did…read morenot have to purchase a new semi mount and my semi mount had channel set diamonds. It was ready a few days earlier than quoted. If you have been told no on resizing your ring, try them first. The ring looks just like it did only I can now wear it after having surgery on my hand. The store has some beautiful pieces to shop for in the future. Thank you

Everyone at Hugh's is wonderful! Daisy and Greg are *the* people to go to if you have a specific…read morevision in mind for your jewelry. My partner has purchased earrings, a pearl necklace, and my engagement ring from this fabulous family business over the last few years. There's a reason they're been successful for 30+ years! They were so helpful in our design process and even took the time to move the stone we wanted to a band we wanted. The result was absolutely stunning. They took the time to understand and execute our vision beautifully. They're also helping us design my fiancé's wedding band and we could not be more pleased. We will continue to buy our jewelry from Hugh's for years to come! Cannot say enough good things. Go here for the best experience! Thanks yall :)

Amazing store with rocks, geodes, jewelry, fossils etc of all kinds. Many unique pieces…read more Knowledgable and friendly staff and reasonable prices! Check out the art too!

First time stopping in and I loved their awesome selection of goods. The prices were pretty…read morereasonable and the variety was wide. A fun stop for rock, gem, and fossil fans! Not crowded or small so you wouldn't have to worry too much if you brought (well-behaved) kids. I would've loved this store as a kid that's for sure. The staff seemed pretty knowledgeable about their pieces. A fun place to stop before or after Estes.