Terrible work, no interest in customer satisfaction. I'm just noticing that recent reviews are all…read moreterrible - I wish I had looked sooner. Also - there is very little transparency in the organization. One phone number, have never been able to speak to a supervisor, etc. I had a reclaimed and sentimental piece of marble that was local to the business and I paid top dollar for Marbleworks to pick it up and cut it into two pieces, finish the surfaces and edges and deliver the pieces to me in NYC. They warned me that there were oil stains and I understood. The price included "installation" and mine weren't being installed, but when I questioned it (neither was a countertop) they said that delivery counted as "installation" ... I agreed to the price. BUT they delivered the pieces rubbing up against each other with nothing in between the raw pieces and the largest piece was delivered with a huge -- though not super deep -- scratch -- and the smaller piece was significantly less "shiny" than the larger and with smaller scratched and like it hadn't been cleaned or as polished as the larger. I withheld the balance (about 39% of the total) until the scratches were removed -- it seemed if they WERE installing a countertop they would've done a better job of leaving me with better surfaces. They insisted on a certified check for the balance. I spend $$$ on cancelling a check, getting the certified check and to buy tarps since they'd now be doing the work in my apartment. The first appointment they gave me to fix the scratch they called the day before to reschedule. Okay. The second appointment I waited all day for them to come and at the end of the day they told me they got held up and could not come. I was upset and I told them I needed a first appointment and waited weeks until that appointment could happen. Unfortunately, when they showed up the workmen were told by my building that I needed a COI - Marbleworks did not inform me of this possibility (it seems they should if they know their business) and I was unaware myself. I sent them the sample COI within minutes but was told it would take time for the COI (which, if they had a relationship with their insurance company, should be fast, no?) that the workmen wouldn't wait AND that if I wanted them to come back I would have to pay them an additional $750 on top of what I owe them. I was sorry about the COI issue an will own my ignorance BUT it seemed to me we were even, since I was stood up once and accommodated weeks of rescheduling, and delays - not to mention bad work in the first place. I told them I'd be willing to wait until it was convenient for Marbleworks to get back to the city (vs. insisting on first appointment, etc.) but they said they have no plans to deliver back into the city unless I pay them $750. So they will not accommodate me in any way to fix their shoddy work no matter what my concessions are - without charging me more $$$. They have no interest whatsoever in making this very polite, very patient customer happy - by fixing their shoddy work to begin with. Since I have had no customer satisfaction, I am not going to pay the balance but am instead looking into local marble repair companies. While my sales contact was unfailingly polite, he is so great at stonewalling that I'm guessing he is being incentivized on making me go away and/or pay more $$$ than actually creating a happy customer. I'm looking at beginning a renovation in the next year and I would not deal with them again.

I regret using them…read more I ordered a quartz kitchen countertop and installation with sink. Plus removal and disposal of old countertop ($275). After the worker, George, took old countertop with sink out, I noticed wall damages. I wanted to fix it but he said "I can cover it. I did it many times" the result? See pictures. He couldn't place brackets on one corner of under mount sink due to holes on countertop for brackets were in wrong places. 3 days later, chalk between countertop and under mount sink started to melt. See the picture. I had to apply waterproof chalk by myself in order to prevent further damages. The company offered me to finish waterproof caulking. But looking at their finished low quality work, I declined her offer. The company wrote a long defensive email saying they delivered a high quality work. Their high quality work and my standard have a huge gap. I had to spend more money and labor to fix their work and placing brackets to secure under mount sink. I regret not researching about this company's reviews.

Talk to Moe first, he will help to find the best product, from here, Europe or China. And he works…read morewith a great team of local guys. They are the best, cannot even compare with the best showroom in Manahattan or Greenwich.

I had to have an existing granite countertop cut back to fit a new, wider refrigerator. I was…read moreapprehensive, as a mistake would mean that my existing countertop would have to be replaced. Granite also is a hard stone, and I wasn't sure how well it could be cut onsite with a hand-held stone saw. Tristone's fabricator, Byron, did an absolutely perfect job in a tight space - a clean, straight, smooth cut. I am beyond pleased.

I would not recommend this company to my worst enemy. Gallego's wife Veronica tried to deflect…read moreresponsibility for what appeared to be a piece of overpriced, used, marble that looked like it was repurposed after being removed from another residence. Gallegos is very unreliable. We will have to have their expensive piece of garbage, that was heavily scratched, and had multiple beverage rings etched on the surface as per an expert at stone restoration, replaced. When the stones were removed it was obvious the counter was black and the backsplash was gray. Gallegos seem to have very questionable business practices. Noticed they respond to negative feedback by criticizing the customer. Had they done their job well, no one would be complaining. Gallegos was given the opportunity to rectify their mistake. They sent a smug employee, allegedly to remove and polish the stone, he only wanted to photograph the hot mess, then got in the company truck and left. They used up their good will, I would not trust them in our home again!

So happy with your work Edy and team! We are so pleased with everything, you've accommodated us…read morethroughout the process! I know 3 people waiting to use you, your craftsmanship is wonderful! Thank you!

We are just so grateful to have found Oscar at the end of our kitchen renovation! There has been so…read moremuch stress with our kitchen project (pro tip: do not buy cabinets from overseas!), and Oscar made the countertop process so easy. He is the true definition of a professional! He answered all my questions immediately, helped me find the right slab for our project, and did an AMAZING job on the installation. Our countertops were installed a week ago, and my husband and I have talked about how amazing Oscar was so much since we wrapped up. Thank you, Oscar!!! Your work will be a part of our daily life for years and years to come!

Another great company I found through Yelp!!! Oscar answered the phone and was able to give me an…read moreestimate after sending him photos of the minor damage I had. The estimate was reasonable and after a couple back and forths, we set up a time for him to repair the chips in my quartz countertop the following week. He had to return the following day, to allow for drying time, in order to do the repair properly. I was very pleased to get this minor annoyance off my To-Do list. Oscar was friendly and professional and the outcome looks impeccable.

Based on my recent personal experience, I unfortunately have to agree with all the negative…read morereviews. 1. Pressure to put down a deposit -- do NOT do it unless your design is final. They will push you hard to pay a deposit to "lock in" a price. In reality, any change to your initial design--no matter how small--results in a higher quote, and they will not provide any breakdown to justify the increases. You're left with two choices: accept the added cost on faith, or walk away and lose your deposit. There is no actual price lock. 2. Promises that aren't reflected in writing. The owner, Fatih, may verbally assure you that you can recover half of your deposit if you decide not to move forward during the design phase. Insist on getting everything in writing before paying anything. Once you receive the written terms (which only show up after you've sent the deposit if you let them rush you), you'll find that you are not entitled to any refund if you ever request your design--whether for review, record-keeping, or any legitimate purpose. Unsurprisingly, none of this is mentioned before they take your money. 3. Poor communication once they have your deposit. After paying, be prepared to chase them. I repeatedly had to send multiple emails and make follow-up calls just to receive a one-line response. And after these delays, they will inform you that your "locked-in" price is about to expire unless you finalize your order within a couple of days--again with no refund of your deposit if you don't. 4. Vague and non-specific documentation. The price they claim you've "locked in" only applies to an undefined "as-per-design" reference--without details. If you don't have a copy of the design, I'm not sure how you could ever prove what you supposedly locked in. They avoid putting anything concrete in writing, making it nearly impossible to hold them accountable. That alone should be a major red flag. I made the mistake of trusting this business based on a recommendation from someone I know. I hope that sharing my experience helps others avoid the same situation.

Excellent service. We used Vega for a major kitchen remodel after interviewing five other possible…read morealternatives in the area, and I'm glad we did. We're pretty picky about interior design, and the entire team was super patient with us throughout the entire process and very helpful. The owner himself came to our house multiple times (initial measurements, double checking, partial installation, complete installation, follow-up, etc.) to make sure everything was going well. One time, when a third-party cabinet supplier forgot to include a side panel in the initial shipment, the owner handpicked a virtually perfect match from some unrelated stock and just gifted it to us so that we could cut it and apply it to our island in time for a huge party we were having at our house that weekend, and we got the actual panel shortly after that. They've got a great selection of cabinetry, hardware, and countertop material, in addition to some other stuff. It's been 13 months now since installation was complete, and we're still in a state of shock about how beautiful the whole thing is every time we walk into the kitchen. I could not recommend them more strongly.

Barbara the owner is not the friendliest- how nice to encounter an attitude when you're spending…read morethousands of dollars

As a contractor we do a lot with Alise Marble. They have never let us down and do beautiful work.read more

I was referred to Danny and Carpentry Plus. They were fair, responsive, and just plain "easy"…read morecompared to another contractor who said over and over what I wanted couldn't be done.

I have been a contractor for over 40 years and have purchased quite a bit of tile, porcelain, and…read morestone from Rye Ridge. The quality and selections are fantastic. The knowledge, expertise, service and pricing has been amazing. I highly recommend anyone who is doing a project whether large or small to visit the store for their overwhelming displays and expertise. I regularly send my clients to work with their design team (Nan is great) and have only received great comments back.

We just finished a major remodel which required significant tile work in 2 bathrooms, a powder…read moreroom, fireplace, entry way and kitchen. We consulted with Cory and Michael and had a great experience. They were absolutely the best listeners and even better designers. They aced each assignment. We are extremely happy with the results! The only thing better than their design acumen was their exceptional easy going demeanor and thoughtfulness with great communication throughout the process. We highly recommend Cory and Michael and will definitely be using them on our next project.