1. Rye Marble

    1. Rye Marble

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    Rye, NY

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    Rye Marble

    2.3 (3 reviews)
    Closed 8:00 am - 12:00 pm

    Services - Rye Marble

    Countertop refinishing

    Countertop removal

    Rye Marble Photos

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    Artistic Stone

    Artistic Stone

    4.4
    (30 reviews)
    $$

    We had a deeply disappointing experience with Artistic Stone and, based on that experience, cannot…read morerecommend them. We hired Artistic Stone to replace our kitchen countertops and fireplace hearth with quartz and chose to extend the quartz up the kitchen walls for a seamless backsplash. To prepare, we removed our existing white subway tile. Although our installation was already delayed due to an "installer emergency," the situation worsened on installation day. Three of the four pieces arrived cut incorrectly, leaving large, noticeable gaps around the fireplace and along the kitchen walls. The installers attempted to persuade us to accept the pieces as they were, which was unacceptable given the cost of the project. After they contacted their team, they attributed the mistakes to their templating software and accepted no responsibility. That same day--for the very first time--we were informed that our cabinet trim would have to be removed for the quartz backsplash to be installed, as they were unwilling to cut around it. This had not been mentioned at any point during six weeks of communication or even during the in‑home templating appointment just a week and a half earlier. Because removing the trim risked damaging our cabinets (which were glued and screwed together), we had no choice but to abandon the quartz backsplash plan entirely and reinstall subway tile--bringing us back to our original setup at roughly twice the cost, which we had to arrange ourselves. When we attempted to speak to the owner about these issues, we were told he was "off the grid." When he eventually called from a blocked number, he did not provide his name. When we requested compensation for the incorrect cuts, delays, and added expenses, we were told they were already "eating the cost" of recutting the pieces--even though the mistakes were theirs alone. After several days of back‑and‑forth, the only concession offered was a minimal discount of a few hundred dollars, despite our paying nearly $13,000. We were initially told the process from templating to installation would take 4-6 business days. Instead, it extended beyond two weeks, and we were forced to move into our new home with no backsplash, no sink, and no functioning cooktop. In our opinion, Artistic Stone was disorganized, unprofessional, and unwilling to take responsibility for their errors. Communication was poor, the mistakes were substantial, and the resolution offered was inadequate. We do not take leaving a negative review lightly, but given the significant investment of time, money, and stress involved, we feel it is necessary to share our experience.

    I came here because they seemed to have great reviews and were local...I received good customer…read moreservice from Eliot who sold me a remnant...my issue is after the installation once I was able to start moving things back to my kitchen I noticed a thumb sized rough spot/dent on my countertop, upon looking it up I noticed it is called a variation... and the fabricator should fix it... this is where they failed to take accountability and right away started telling me that they would have to remove the whole countertop and charge for it... I haven't even used my kitchen yet... he says 3 people failed to see that imperfection and denied it was there, video they took of the installation was too far to notice it on there...and the owner of the company suggested I use barkeepers friend to clean the spot. The spot doesn't need cleaning, it's already rough, it needs to be polished correctly so it can blend in correctly. It wouldn't have taken much effort to do this for a paying customer who already started to refer them to other contractors. Very disappointing to see that companies don't care about their clients... once they get your money. Was going to buy more for my bathroom and kitchen island, I guess I'll take my business elsewhere.

    Rye Marble - countertopinstall - Updated July 2026

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