As I was coming back from Chickasha, I figured it would be great to have a $5 burger from S&B. I contemplated calling it in, but ended up showing up without calling. It was 6:18 pm according to the truck clock. I walk in and decide to get a to-go order, since I don't feel like I should be tipping for a to-go order. Well I had to order at the bar, so automatically I feel obligated to leave something. I got the Columbian burger (it has avocado, do I need to say more?). The pregnant bartender Meg greeted me but said she will be right back. A couple of minutes later after taking care of 2-3 other people comes back to me... I was surprised she remembered I was still standing there waiting. I place my order for the $5 special, without fries etc. She did get me a water while I waited.
This was the longest I have ever waited for a to-go order as I think I witnessed my fingernails grow. My total was $5.42, so I left 58c to total it to $6. Don't judge me.. that is over 10% to take a to-go order. She even took the signed slip before I received my order.
I finally see this guy come out and place the my meal behind the bar. Meg, the preggo bartender sees it but continues to jibber jabber with a friend who brought her some baby shower clothes. Yes they were cute t-shirts and shorts, but I digress. She then talks to one of the other workers before finally bringing the food to me. She hands it over without making eye contact and wishes me a good evening. Maybe the 58c was not sufficient? Its over 10 %!!!
As I drive away I take a bite out of the burger and it is luke warm at best. I understand it is not scolding hot, but its not winter where the temperature should have an impact. It is now 7:00pm on the clock, so being generous, I would say it took 30-35min to get the burger. The place was not busy when I entered, in case you were wondering. Once I got home and started to take more bites in the light and make sure I got the avocado with each bite, I was shocked to see my medium burger look pretty rare. I can understand medium rare, but this was pretty rare.. and for hamburger meat? I had to take a food handlers safety back in the day and this is unacceptable for rare ground hamburger meat. I was thoroughly disgusted and felt a little sick. I am sure it was psycological.
I waited for a while so it is not rush hour and called back after 9pm to talk to a manager. Ironically enough Meg answered and I asked to speak with a manager. I explained my horrible experience and at 1st I thought she didn't care, but it turns out the manager (Demetra Smith) was very apologetic and said that if I came back in today, my meal will be on the house. She also asked for my mailing address to send me a gift card as a token of her apology and wants to make sure I come in and she can apologize face to face.
It has been 3 days and I didn't get my gift card as promised. Maybe I am impatient or maybe it is more lip service than action?
Other locations have never had this issue in my opinion. read more