I used the yelp "get competing quotes" service where you tell yelp what you need and they send it…read moreout for bids. I needed a mobile mechanic to replace a battery in a garage at parents house. Although Blackstone doesn't do mobile service yelp sent the quote request to them. Rather than ignoring it they actually messaged me that they don't do mobile! 99% of businesses would've ignored it but they had the common courtesy to let me know. Respect!

I can't imagine patronizing this business for auto glass replacement. Not only did they require me…read moreto shlep out there for a quote, but the young lady at the register was supercilious and unfriendly, and had the nerve to "require" an address just for a quote. The price, $680 for a Prius windshield, was more than $100 more than Safelite, which has a seamless online booking process, let me know the price immediately, and actually brought a tech out to me. I generally try to root for the small biz but in this case the national chain wins by a landslide.

Gustavo is a driven individual who is personable, knowledgeable, and was flexible with both the…read morescheduling and where the work was done. I got my front brakes and rotors replaced and he charged me the rate we agreed upon which was reasonable. He's easy to get along with and clearly knows his way around a vehicle. The work was done in a timely manner and he used quality tools and materials. Not only did he replace my brakes, he stayed around to make sure they worked and gave me a transparent pricing on the work done. I highly recommend taking your business to Mechadox, it feels harder to find honest mechanics nowadays so this experience was a breath of fresh air.

We needed our front brakes, Rotors and Pads replaced on our 12 Passenger Ford Transit 350 van…read more Gustavo answered our call, gave us a quick quote which was way under all the competition in the area not to mention he's running point on a Mobile repair shop i.e. He makes house calls!! Punctual, honest/transparent, quick, reliable, expert service, very competitive rates. This is next level convenience Highly recommend and we'll hit up Gustavo for our next projects.

Pete, at intake, was very professional and addresses my issue within an hour of my arrival…read more I was back on the road with only a very short delay.

I went to this location because of its proximity, just ask them to do a simple tire change for my…read moreexisting tire. The guy out front was super friendly. But the guy who took off my tire broke a stud and then wanted me to pay for a stud that was broken, wanted me to pay $160 for another boat that he was about to take off that stated that he knew that stuff would break, so I came here with a plan to get something done but just left for the broken stud on my vehicle, told them that I just came out of surgery and I have a pump attached to me but didn't seem to care about that at all

I was on a road trip across the US (I'm from CA) and had to have my car towed to the Great Lakes…read moredealership around midnight after I hit a pallet that decided to make its appearance in the middle of the highway. When I called the dealership the next morning, they told me that they would be working on my car promptly and would let me know if there were any issues with my vehicle besides the blown tire. I received a phone call shortly after and the problems with my vehicle were fixed quick! I'm incredibly grateful for Great Lakes Hyundai of Dublin, and Hal, for getting me back on the road.

They will try to bait and switch you. I put an offer on a used 2007 Hyundai Santa Fe, scheduled and…read moreappointment, test drove the vehicle to be told that the car was sold during the test drive. Whatever, it happens sometimes. But I was annoyed nonetheless. They tried showing me other options but I wasn't really interested. I left the dealership empty handed. Guess what? An hour later suddenly the 2007 Santa Fe is available but at a "non-negotiable" higher price with no explanation as to what happened to the other sale, and now they're trying to rush me to buy the car. Stand firm and don't let them play in your face.

Fast and honest! Although my car was beyond repair, they were good about keeping me updated and…read morehelping me in a timely manner and gave honest feedback and good explanations.

Jason and Jo helped our family so much! We were visiting town from Nashville, and our minivan's fan…read morebelt was making bad scary noises, one day before our scheduled return trip to TN. Jo got us fit into their busy schedule on extremely short notice. Jason showed me how worn the belt was and talked about options in a very even-handed way, with no pressure. I really appreciated the advice, the very quick turnaround on the work, and the price! It helps immensely that J.A.M. has located right next door to the NAPA Auto Parts distribution center for all of Central Ohio. I heartily recommend J.A.M. Fix Auto Repair...Jo and Jason have based their business on their deep faith and will treat you with dignity, respect and honesty. What more could we have asked for??? P.S. We needed a tweak to the fan belt and Jason did the slight necessary adjustment right when we needed it. Thanks so much!

I can't say enough good things about this location. I have taken several of my vehicles here (6 in…read moretotal) over the past 9 years and the service and honesty have always been top notch. Literally just cost me nothing for my recent visit to troubleshoot a battery issue I was having. Yes they get really busy at times but that's understandable for any shop... especially ones like this that have such honest, quality service.

I brought my van to the shop to have the front end aligned. Also an oil change and a tire repair…read more When I got my van back, the alignment was so bad that it skips across the road at whatever angle it desires. My steering wheel is also off about 30° And my stability track is broken on my van and it was not before. I would never recommend this shop to anyone as they tell me they could not repair my van at all.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.