Outstanding experience! it seems to us that there are a lot of people with skills to do a remodel or to build something but there are very few who treat the client as an individual with individual needs and wants and idiosyncrasies. S & W sat with us, came to our home several times to observe how we used the given space, etc. We went to the showroom and met the rest of the staff and team and quite literally felt like our project was the only one that concerned them. Anything that came up once the project was started was handled quickly, effectively and efficiently and most of all the entire project was handled to our utmost satisfaction. That is customer service coupled with expertise! read more

I highly recommend S&W Kitchens for kitchen remodeling. They recently completed a full kitchen renovation at my home , and the final result is outstanding. The design process was exceptional. Lisa Desjardins was our designer. She listened to our ideas and took the time to understand my vision, lifestyle, and budget and created a beautiful, functional layout. She has an amazing eye for detail and completely took the stress out of choosing colors and materials. Her expert recommendations for lighting and finishes absolutely transformed our space. The remodeling crew were professional, punctual, and respectful of my home. The craftsmanship is excellent. Thanks to S&W Kitchens, my new kitchen is now the centerpiece of my home. I recommend them without hesitation to anyone planning a renovation. read more

We just completed a kitchen renovation with S&W Kitchens located in Windermere. I knew after my first consultation with Rick Diorio that I chose the right company. He listened carefully to my wants and preferences and especially respected my budget. He designed a beautiful kitchen that optimized my space. My project manager was Jeff Bishop. He kept me informed of every step of the project. All of his contractors, from demo, electrical, plumbing and painting were outstanding. Each of them left the area clean when they were finished for the day. Jeff made sure that the timeliness of the project was met. I loved the cabinets, my new granite counter top, backsplash and even the handles. Rick understood my vision for my new kitchen. Jeff, brings many years of experience in home construction, had a very critical eye and made sure all the work was done perfectly. I couldn't have chosen two better professionals to give me the most beautiful kitchen. read more

PLEASE READ BEFORE HIRING THIS COMPANY I do not make it a habit to post negative reviews but in this case, I'm hoping I can save someone else from the incredibly horrible experience I had. I want to start with the end because I feel it is the most important piece of information you need about this company. A16 week estimated project took 16 MONTHS for them to complete. I had one horrible project manager after another. Towards the end Tim Hobson got involved. He promised everything would get done quickly and then basically dropped out of sight again. When I first met with him (more than 1 year into this project and after tons of complaining) I told him that I expected them to provide a discount based on the incredible amount of frustration, inconvenience, lack of accountability, and tons of mistakes. After an additional 4 months, the project was complete. The closeout payment was left open. Per our discussion, I assumed this family owned company would do what was right. Instead I received the following email from Tim Hobson (received October 13, 2025): Denise, Hope all is well. Had some good news from the team yesterday. The Final Building inspection passed and all the punch work is complete. I am attaching the balance sheet for you review. Once paid I will get you a release of lien and a certificate of completion on the permit. I hope you are enjoying the space and I look forward to hearing back from you. Thanks, Tim Hobson Director of Field Operations Not only did they disclaim any accountability, but they basically threatened me. I decided to attempt getting in touch with Joe, the owner of the company. I sent him a very respectful email requesting dialogue - no response. This should be all you need to know about this company but in case you want further details (and these are high level because there are so many): 1) Signed contract in February 2024 for project start in May 2024. 2) Contract estimated completion in 14-16 weeks. 3) The project included new floors throughout, moving one wall back a bit, and moving some appliances. The cost was over $200K but, I thought, worth it for the quality of products and the service I was promised. 3) I made plans to be out of the house for 3 months in order to help them have better access and get the work done. 4) While away I was told things were moving along but not being given a ton of detail which was concerning. Needless to say, when I returned after 3 months, the floors were complete but the kitchen was still down to studs, the island was not even started - including the new trench for the electric. I was upset but handled it professionally and calmly. From here it was an absolute disaster. 1) They measured the cabinets incorrectly in two different spots. This required me to re-design those two areas and then wait months for the new cabinets which stalled everything. 2) Contractors would randomly show up at my house with no warning OR not show up when they were supposed to. Most of the time, they didn't know exactly what they were supposed to do when they arrived. 3) On multiple occasions, when we got to certain points in the project, the inventory hadn't been ordered or the wrong thing was ordered. For example, no light fictures had been ordered which wasn't discovered until it was time for them to be installed. It took almost 4 months to get them and this was only after I changed the fixtures to something in stock. This is just one example of many. 4) Tons of mistakes - including not having any duct work inside the range hood - this was discovered during inspection (obviously it failed), tons of issues with the electrical work etc. Final inspection was October 2025. Please think twice about using this company. It is hard to imagine any company treating customers this way. I think it is especially appalling from a family owned company. read more

S&W staff was amazing, from the delivery people all the way through the process. I wanted cabinets above my existing cabinets and S&W carried the Aristokraft cabinet brand. Rick was amazing and followed up with me when promised and gave me a timeline for expectations. Eli, the installer, has a great attention for detail, when there were multiple ways to do something he brought it to my attention to make sure I was happy with it. Eli worked hard to clean up after each work day. read more

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COMPLETE KITCHEN REMODEL: S&W Kitchen's team of James, Aniko, Robert, and all the sub-contractors, gutted and completely remodeled our kitchen in Celebration, FL. They worked with us from design and planning through demo and rebuilding. Great care was taken with each step of the process and they helped us to make several changes when issues arose from the original plan. I cannot recommend them enough. I have lived in many homes in several states and have lived through many remodeling projects, and I can say they were among the best! If you have a major project for your home, and you need help from soup to nuts -- a turn-key situation -- S&W Kitchens is the way to go. We are considering a total remodel of the master bathroom in the future and we will definitely use them. read more

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We had S&W do our kitchen. Our designer Mollie gave us great ideas and worked with us to provide ideas at all price points. She also understood our style, and helped us narrow down the many options available to us. She was flexible with her schedule to meet with us at times we were free. Robert was our Project Manager. He is a great communicator and kept us updated as to the timeline, and any contractors/inspections that were scheduled. He also had great tips and suggestions on things we could do to make the renovation less stressful. The various contractors brought in by S&W were all good. They were courteous and respectful of our home and pets. They also cleaned up after themselves before they left for the day. We would use S&W again for future projects, and recommend them highly. read more

The team at S & W of James, Robert, and Aniko did an outstanding job of design and build with our kitchen remodel/renovation. They managed the entire project from start to finish. They kept us in the loop throughout and the project was on track from the beginning. The final results are incredible, beyond expectations, and we are very happy. We would recommend S & W and this team if you're considering any type of kitchen or home remodel. We will surely use them again for our next project! Thanks again! read more

Their work and product may be the best, but beware of their drivers. Just had one almost take the front of my car off because he doesn't understand stop signs and who has the right of way. read more

Completely new kitchen installed by S&W Kitchens. They were able to source and get product in, during the pandemic, that other companies just couldn't get. They did a great job and the new kitchen is amazing. I get so many complements on it. This company isn't cheap, but if you want a high quality kitchen with great designers and construction team, I would highly recommend them. read more

Requested bath remodel quote. Very high priced. Asked them to change a few things. Never got back to us. Found much better, cheaper solution with a competitor. read more

My wife and I had a garden bathtub taken out, and a shower installed. The re-tiled the walls to the ceiling, built in a niche, built in a seat and a glass enclosure was installed. The job came out exactly as we had planned and on budget. The designer Rick Diorio and the construction manager Robert Ungvarsky and all sub-contractors were a pleasure to work with. They did what they said they would do and were courteous and on time. We would definitely recommend them. read more

Called for a consultation and quote for our kitchen. Spent 2 hours at the house sketching measuring, and taking about the project. Completely blown off afterwords. No follow up email or quote after multiple attempts to contact the designer. If this is how they treat customers before you pay them, I can't imagine having any recourse if there are any issues down the road after the install. Glad their true colors came out before we invested any more time with them. read more