Fast forward to last December I met a member at the gym he worked with another trainer and he had…read morequestions about starting up a program etc., I got to chatting with him and realized who he was (the owner of Cook Ford) and I told him, "funny story I'm already your biggest hater." We laughed and he asked what happened. When I told him the tale, he said "wow I'm sorry that happened, do you still have the car I would love to make it right?" I told him I didn't, and he added, "anything wrong with the new one?" I didn't think too much of it, but he brought it up again the next time I saw him and handed me a number to his service rep and said to make a list of all the things wrong with it and we'll figure it out. Check out Valerie, fully paint corrected in the front end, headlight and seal restored. She looks fantastic and I have let go of a grudge that I held for the last 8 years. Everyone is always so quick to point out all the bad things that happen at a dealership, restaurant, store etc. so I thought it was worth saying something when something goes right. There's no statute of limitations on making something right, so shout out to Cook Ford.

Went to look at a truck , driving one hour away and the salesman's didn't want to negotiate and…read moretold me to go home. Don't recommend this place zero stars from me. Don't come to this place poor customer service.

Wonderful experience. Joe Seagrest was extremely helpful and guided me through the process of…read moregetting a brand new 2026 Hyundai Venue.

They aren't looking for customers; they are looking for prey!! If you are a prepared buyer with…read moreexcellent credit, save your time and go elsewhere. My experience at Demontrand made it abundantly clear that this establishment is not interested in transparent, straightforward transactions. It became painfully obvious that because I walked in with my homework done, I was not the type of "lead" they wanted. This dealership operates on a business model designed to exploit the uninformed. They rely on "payment shoppers," hidden fees, and confusing financing terms to catch people off guard. When you refuse to play those games, you stop being a client and start being an obstacle to their sales team. I came in looking for a fair deal, not a fight. Instead, I was met with dismissiveness and stalling tactics because I refused to be treated like a sucker. If you value your intelligence and your time, do not give your business to a dealership that treats prepared, high-credit customers as a problem to be solved rather than a client to be served. Find a better dealer!! These people are full of crap!!

**update to original post** The service manager made every…read moreattempt to contact me and set right this situation. I truly appreciate her desire to help me. I'm able to take my car to them to be looked at. ____________________________________________________________ The service department is really going down hill. The last 4 times I have attempted to conduct some form of business with them I have always been told what they can't do to assist me. The latest issue has been with needing to get my vehicle checked out because it's having issues starting. My car is less than 2 yrs old and I bought is from Demontrond. I inquired about a loaner and appt for min 10/16/17. I understand there was a hurricane and y'all lost vehicles and are down to limited quantities. Guess what I lost one of my vehicles and am down to this one impala. So no I can't leave my car with you. Then I asked if there was a waitlist to be put on and the gentleman (if you can call him that) said I don't know when we will have any. I thought that was the point of a waitlist. To put it plainly I just don't feel valued as a customer. I understand there are limitations but what happened to creative thinking, attempting to solve the problem and wowing the customer. Not only have you lost my respect but you have also lost my future car purchases. I will be sure to let my friends, family and co-workers know as well. I don't want them to fall victim to bad service.

Don't go there and DO NOT TRUST THEM! Brought my truck in…read moretwice for ECM communication problems. Both times, they saw the check lights and saw the codes. Could not diagnose. They supposedly checked the wiring harnesses and the electricals. After ONE FULL MONTH there at the dealership, I got it back with no fix. I didn't even get it home before the check lights and problems hit again. Turns out the harnesses, connectors, and ECM still had road dirt I simply wiped away with my finger. They didn't check anything and LIED TO ME about it. Service Manager (and fill-in GM) Ryan Pryor has ducked me and my calls for over two weeks now. I obviously paid for nothing and want my money back. You never have to worry about me coming back. HORRIBLE EXPERIENCE, STAY AWAY!!!

TERRIBLE DONT EVEN THINK ABOUT BUYING FROM HERE. I was talking with sales reps for about 3 hours…read moretrying to negotiate a price. EVENTUALLY, we come to a deal and I start heading over. I live over an HOUR away and just 10 min from the dealer they sold it to someone else. I updated them constantly with where I was at and asked them to hold it. Terrible customer service and bad people they will waste your time!

I still haven't heard anything from anyone at Demontrond Mitsubishi about my issue even after I was…read moreasked to leave a good contact number by Brenda F alleged owner. Still disappointed

got all four tires installed and balanced in a short time and workers helped out so much and made…read moresure everything was properly fitted very professional service would recommend

If you want a quaility used car, truck, van, or SUV, Texas City Auto Brokers provides in house auto…read morefinancing to Houston, Texas and surroounding areas. I was really impressed with their selection and now have a vehicle for my daughter that she loves.

I'm leaving this review in the hope that it prompts real improvement. The service department has…read moreconsistently struggled with customer communication, and unfortunately my recent visit shows those issues haven't been resolved. We brought our car in early morning for brake pads. It is now the next day, we still have no update. We've been calling for over an hour with no answer from anyone in the service department. Delays on repairs can happen, that's understandable. But not communicating with customers, especially when they're without a vehicle, creates real problems for work, school, and daily responsibilities. This isn't the first time I've run into this with the shop. After avoiding the service department for several years, I was hoping things had improved. It seems the lack of competition in the area has made it too easy for these issues to continue. I genuinely hope leadership takes this feedback seriously, because better communication alone would make a huge difference in the customer experience.

2 weeks they told me to fix my car. I literally needed to have the antilock brake module…read moreprogrammed, that's it. Two weeks. Then they said they weren't even sure if they could do it or not until they got it here but either way it was gonna be $180. I could've called the owner, but I'm tired of calling the owner every time I need to bring it over there because their employees are such pricks. I don't live on the island anymore so I just won't go anymore and I bought two cars in the past from them. Well that business is going to stay in the past cause I won't buy another vehicle from them.

I recently purchased a vehicle from this dealership over the July 4 weekend. Normally I do not give…read morea five star ratings to business as it usually requires them to go above and beyond what One would expect. This was actually the case with Clear Lake Autoworld. It's a little things To begin the inventory that they have on the website is the actual inventory that they have on site at the location. Do you know that I did advanced research to determine the exact vehicle that I wanted by range of year's mileage price I knew exactly what I can get and what I should expect. So my review it's pretty comprehensive as it covers everything from the website being easy to navigate, responsiveness of the dealership from when initially contacted, actual information on the website as far as phone number and physical address, and the courtesy provided by the staff there at the dealership. What I found at this dealership is at what they say on the website as what they have. There were some big name brand dealerships that would put bait vehicles on the website and when I called they were so conveniently have just so that vehicle, but then the next day or two that exact vehicle will be back up on their website again You also have the issue of either private sellers or dealers not posting on the website that the title on the vehicle was either salvage or that the mileage was incorrect (off by 30k to 40k miles) of what they posted on the website. All of it just gimmicks to get someone in the door and on the ground so that they can try to sell you something that you don't want. Additionally, you have all these dealerships that do not accept cash offers. Other dealerships wanna try to scam you into the financing to where they make money off you more there than actually selling you the vehicle for cash. Not so at Clear Lake Autoworld, they do have financing available but had no problem excepting the cash offer. As far as pricing goes the price I alternately paid was a fair price. Kelley blue book provides a range of what you should expect to pay for a vehicle and though it wasn't on the lowest Clear Lake Autoworld was not on the high end either. They were right in the middle with spare pricing on the vehicle. The other issue I found very positive is the vehicles being sold at Clear Lake Autoworld are in great condition. I can't tell you how many vehicles I went to go see that had great pictures but when I got there the dealerships or the sellers had laid some cut out carpet over the actual carpet upholstery of the vehicle so that the picture was nice. But of course when you picked up that overlay carpet The vehicles actual carpet was all tore up or the interior just must not in good condition. Just like a selfie Dealers no it's all about the angle. But not so at Clear Lake Autoworld what you saw in the pictures was what you saw when you arrived. They also went above and beyond and made sure that when I was going to pick up my vehicle they did one last check mechanically of the vehicle, insured no engine lights were on I would come on, or wherever even there, plus they did a oil change and filter change and they also ensure that they were new floor mats included. This is a little above and beyond that I'm talking about. As you know when you buy a used vehicle you're expecting to buy a new floor mats anyway. But Clear Lake Autoworld did that for me as a little extra. Not saying that's what I do for everyone but that is my experience with them. As far as dealing with the staff there Shane and Linda were great. Very down to earth people, telling you what they have and doing their best for you. Appreciate their honesty, straightforwardness, and just willingness to be helpful And making the car buying experience as pleasant as possible. So I will definitely when I start looking for a new used vehicle whenever that is next Clear Lake Autoworld will definitely be the first place I stopped to see and check their inventory. Never know what kind of germs you can find there is what I'm thinking.

We were looking for a very nice pre owned Sunday driver and ClearLake Auto World fulfilled our…read moredream with our dream car. The Owner and his staff were very easy to deal with and made sure all my concerns and questions were answered. Very open and honest

Incompetent. Brought my car in because it wouldn't start, turn over. Sat for 6 days before they…read morefinally got to it. Only made time for my car when i called to tell them i would be having a tow truck coming take my car elsewhere. After $1400 they "fixed" the issues. Brought the car home, drove it once. Car wouldnt start -- turn over. Had to have a tow truck bring the car back for them to tell me there is nothing wrong with it. Out $1400, and a working car. Domt recommend if you want your car fixed in a timely manner, or fixed and working at all.

These guys are honest mechanics who do a great job! They provided amazing customer service and were…read moreso professional and honest. I drive half an hour out of my way to take my car to these guys because I trust them so much.