Fast forward to last December I met a member at the gym he worked with another trainer and he had questions about starting up a program etc., I got to chatting with him and realized who he was (the owner of Cook Ford) and I told him, "funny story I'm already your biggest hater." We laughed and he asked what happened. When I told him the tale, he said "wow I'm sorry that happened, do you still have the car I would love to make it right?" I told him I didn't, and he added, "anything wrong with the new one?" I didn't think too much of it, but he brought it up again the next time I saw him and handed me a number to his service rep and said to make a list of all the things wrong with it and we'll figure it out. Check out Valerie, fully paint corrected in the front end, headlight and seal restored. She looks fantastic and I have let go of a grudge that I held for the last 8 years. Everyone is always so quick to point out all the bad things that happen at a dealership, restaurant, store etc. so I thought it was worth saying something when something goes right. There's no statute of limitations on making something right, so shout out to Cook Ford. read more

Cook Ford - Car Dealers Near Me - Texas City, Texas

Went to look at a truck , driving one hour away and the salesman's didn't want to negotiate and told me to go home. Don't recommend this place zero stars from me. Don't come to this place poor customer service. read more

Went for hour away to see a truck, just for the salesman to tell me to go home and didn't even want to negotiate with us. DON'T GO HERE Terrible service, FORD do better in customer service. I don't see how you all got a reward on the wall if you telling people to go home. If it had a zero star I would put that instead of a one star. read more

If you like to give away your hard earned money, in exchange for bad vehicles that break down 10 miles after leaving the dealership... THIS IS THE PLACE FOR YOU!!! YELP doesn't give me enough characters to explain HOW BAD OF AN EXPERIENCE I've had and currently having with Cook Ford. I'm just going to make it short and sweet... STAY AWAY FROM COOK FORD!!! 100 feet, 500 feet... 1000 FEET... JUST... STAY... AWAY!!! Sold me a bad truck, the owner personally promised to make it right and allow me to buy a more expensive truck, and guess what?!?! The second truck was worse than the first. The truck didnt even make it to the mechanic to be checked out, before it left me stranded on the road. Just do yourself a favor... take your business else where. You can thank me later. read more

Cook Ford - Car Dealers Near Me - Texas City, Texas

Recently bought our second vehicle from Cook Ford. As with the last time, working with Cook was a pleasure and hassle-free. Hector, our salesperson, was patient and easy to deal with. Buying a car was never so easy. read more

No hassle dealership called up negotiated a price went down there wrote a check for that price. No upsell was in an out in an hour. I only recommend this place I will be back everybody friendly and professional. read more

Cook Ford - Car Dealers Near Me - Texas City, Texas

I received a "Monopoly" prize flyer from Cook Ford. When I opened the game card, the symbols revealed a $2,000.00 dollar cash prize. I read everything including the fine print but it appeared I won since the odds were 1 in 80k. I took the flyer in and Joe came up to help me. He immediately avoided the flyer and proceeded to hard sell me on selling my car to them and or buying one. I told him I was in the market for another suv like mine or a Tundra truck for towing. He was very pushy and kept trying to tell me I could tow with something else. I told him I didn't want something else. I could tell by his tone that he was not happy I wasn't just wanting to take his word and buy whatever he suggested. He then cut me off, walked me over to the board and said I didn't win money just some cheap headphones even though my symbols did not match the symbols for winning the headphones. He said my code had to match their code which is fine but then symbols should not be used. That's the scam and false advertisement. I would never buy a car from there and will be telling my experience to family and friends. Scam Alert!! Beware!! read more

Cook Ford - Game piece - Car Dealers Near Me - Texas City, Texas

Horrible service. Had my under-warranty oil change on my vehicle (13000) miles on it. When I got back home, I noticed medium to large oil spots on my driveway coming from under the F-150 King Ranch. Apparently the "technician" either left the drain plug loose or didn't take the effort to clean the chassis where the oil drained out. I responded to Maria, the service assistant, never heard a word back. Last year, they forgot to tighten the lug nuts on the right rear wheel so getting onto Palmer Highway with the wheel wobbling was a real treat. I will NEVER go back to Cook Ford for ANYTHING! McCree Ford is so much more professional, as other Ford dealers are. Terrible customer service after the sale. Good luck ya,ll.. That was a week ago and I still haven't heard a word from anyone at Cook Ford Pics upon request read more

Bought my truck from here, service was excellent, price was more competitive than any other dealership within a 75 mile radius and they offered a very competitive price for my trade in. I came in pre approved and they were able to finance me through their lenders with an interest rate that was better than the one I had secured. Will definitely purchase from here again. Hector my salesman even called on my birthday, pretty cool of him to remember that. Great work here Cook Ford team! read more

Cook Ford - Car Dealers Near Me - Texas City, Texas

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Just purchased my truck today. We ran out of time to coordinate the delivery. I'm 8 hours away from the dealership. Tomorrow is Sunday and Monday is a holiday. To be continued. read more

Took my car to the service center 2 and half weeks ago and never got a call to tell us what was wrong with the A/C. My husband call after 3 day and they never returned his phone calls, would hang up on him, or would leave him on hold for so long that he would have to hang up. After 2 and half weeks with no answers we went to pick the car up and the lady that works the service desk wouldn't even look or speak to my husband. The car wasn't fixed and hadn't moved from the parking spot that we parked it in 2 and half weeks earlier. So now we are going to McRee to get it fixed. I will never recommend them to anyone. read more

Dropped off a vehicle for diagnostics/maintenance. Been there for a week now and they won't return any phone calls or provide any updates on the vehicle. read more

I dropped my 2018 King Ranch F150 off this morning, having made an appointment for a simple oil change, and routine maintenance. They offered for me a chance to wait for it, which i declined to give them the day to complete the work. I called at 3:15PM to check on status, and no service advisors were available. They took my request and told me someone would call back. Nobody called me back. I called back at 4:35 to check on progress. 'The Service Department is Closed'. Someone will get to you Wednesday morning. My truck is being held hostage. I need my truck tomorrow Tuesday, and also need it Wednesday, but have no idea when they will let my truck out of jail. When John ran the shop, Cook Ford Service was great. Now, not so much. Until they fix service, decline your inclination to have your vehicle serviced at Cook Ford. WJC read more

Not going to lie, I don't like car dealers that much but Cook Ford did a nice job of making the transaction very simple. Due to COVID, I had been communicating back and forth with Tony in sales on various trucks to try and find something that worked for both the features that I wanted as well as price. Living 70 miles from the dealership, I had to be sure they were going to honor a price we agreed on to drive that far. Needless to say, they did just that. Simple paperwork, very upfront. I was handed a sheet with price, tax, and state fees on it and a total price at the bottom, all written out with no surprises. Similarly, the finance office was very simple as well. We discussed payment terms and rates. While I would have preferred a better rate i understand the work they have to do to get the rebates/incentives down and overall i wasn't too unhappy with the offering. All in all, i spent about 2 and a half hours in the dealership and was out the door with my new F-150. Go see Tony down at Cook, he's a good guy who is very easy to work with and will be very patient with your decision making process. read more

Where to begin with this trash company. Let's start from the beginning. Back in November I was shopping for a truck online. I find one I like at this dealership in Texas. I'm in California mind you. I make the call, the deal starts that day. I send out a deposit, explain that I'll need to fly out. All good so far. Having conversations with the salesman was fine. He knew I was in California and asked me to bring him stuff that illegal in Texas, but legal in California. I'm sure you can figure it out. I fly out there. Salesman picks me up, and we head to the dealership. We take a 4 block test drive and I was rushed to sign the paperwork as they were closing soon and it was night time. I was excited about the truck. Tired from the flight, so I oblige and begin my 2 day trip back to California in my new (used) truck. This is when the downfall begins. I'm about 20-25 minutes away and the Check Engine Light pops up. I immediately call the salesman. He asks how it's running, and says it'll be fine just keep going, they're closed anyway so there's nothing they can or will do. I keep going. I'm damn near to New Mexico when I get a call from Cook Ford to drive all that way back and being them the truck to look at. That's not possible as I'm on a strict budget, and they weren't willing to pay for fuel, lodging, or meals during my stay. I keep on trucking. Once back to California I have to immediately put this truck to work, which is why I bought it. With my little time off I take it to the dealership out here to get fixed. They can't fix it. Since they can't fix it, I can't smog or register it. Yet, they call and email me repeatedly to get it smogged so can finish up their title paperwork. I keep explaining to them that they sold me a truck that isn't street legal and expected me to go out of pocket while they try to fix it, again, and that I'm doing what I can. Meanwhile, I'm now out of a job because I can't use my truck as it's not street legal. What does Cook Ford do? They keep passing the buck. Now, I'm out tens of thousands of dollars, and they claim zero responsibility. Let's fast forward to mid March, 5 months after I bought the truck. I finally get it fixed and get it smogged. I call them to tell them the good news, then they jump all over me about overnighting the paperwork to some company in Colorado with the promise of the paperwork being overnighted to the closest California DMV and that I'll have my plates on a couple days to try and get my job back. Well, that was also a lie. I come to find out today that it's going to be another 4 weeks until I get my plates. Understandably, I get upset and call to talk with Anthony the general manager. He's allegedly out for the day. I ask them to get him on the phone and explain this. They come up with all the excuses in the world. Tiffany, who answers the phone, has a crazy attitude to match how upset I am and decides to start playing the hang up game. Mind you she's just an operator there and tells me she has 3 kids and blah blah blah. I explain that I'm going to keep calling until I get the general manager on the phone or until he calls me. I get cussed at and hung up on. Then I speak with "Brandie". She's also as rude as they come, not giving a sh*t that they sold me a lemon, proceeds to do the whole thing where they thinks it's ok to patronize and call people "honey". Had I done this to her, I'd be crucified being that I'm a man. As she's doing this, she laughs and hangs up on me. Then I call back and speak with Tabitha. She was cool. I explained to her what was going on, how they knowing and willfully sold me a truck that's know to have problems. I explain to her that I need to speak with Anthony, the GM, to find out why I was lied to, once again. She tells me it's fine if I keep calling. So I do. Then Tiffany answers the phone again to tell me that the GM is on the phone with someone at the dealership. I asked why he wasn't on the phone with me. She once again gets rude with huge attitude and hangs up. Tiffany says she's on eta phone with the police, the later threatens to call the police? Which is it, Tiffany? Tiffany ends up calling the police. GOOD!!! She's got friends on the police force who end up calling and threatening me out here in California. I told them to file the report and come get me. I've done nothing illegal. I get a call back from Tabitha. Again, very cool, very calm, very understanding. I come to find out that Tiffany had no authority to call the police and file a false report against me. Oh, and the secretary, Tiffany, who answers the phone just sent the cops to my house. Ofcourse I've done nothing illegal, so I didn't go to jail or anything. But it just goes to show you the hate for liberals, and just trash quality of the people at Cook Ford. read more

I bought a used truck from George Heitman at Cook Ford. I was well treated and no pressure. The price advertised on Cargurus is the price I paid on a sweet ride. I'm a very happy customer. read more

I called the service department due to my battery going dead and after the new one was installed, I lost all my radio settings and couldn't figure out how to reset them, along with setting up my phone. I spoke to a sweet lady named Robbie. She took the time to walk me thru setting the radio stations and my phone. I can't thank her enough for her patience thru my igorance of technology. read more

Ed Tinnin in Sales and Rick Gomez in Finance made our purchase of a 2020 Ranger a pleasure! They both were anticipating our next question and made everything work to our benefit! I highly recommend Cook Ford. Found them online through Car Gurus. They honor their posted prices, no bait-n-switch! read more

Truck buyers beware. I purchased my new Ford F-150 Lariat from Cook Ford in Texas City at the end of October. With only 1350 miles, it lost all power and acceleration while going 65mph down Hwy 225 on Christmas Day. It was towed to Mac Haik Pasadena for repairs. Still no comparable loaner... Still no diagnosis... And still not repaired... Ugh!!! What a nightmare! So what did $50,000 get me? A beautiful truck that is not reliable nor roadworthy. read more

Not very impressed with cook ford after the sale. They said my 2014 f350 had been check out and certified, so I thought that meant it everything was in good working order but not the case. I bought the truck on a rainy day so I didn't notice the wiper switch was broken it was stuck on delay. I didn't notice the washer nozzle broken under the hood. My change oil light came on after a week and the check radiator additive light came on after two weeks. Now my tire pressure is throwing codes. I know for sure they didn't even raise the hood on truck or the person checking the truck lied. read more

Service department is incompetent. If they had any desire to provide even a minimal service level they would have replaced people like Taylor long ago. After her first issue the service manager stepped in the resolve things. 6 months later she answered again and told me there was no one else. Scheduled no appointment then dropped it without telling me. Rescheduled and dropped the second one. After cooling down I tried to call but twice they have had me on hold for more than 20 minutes before I hung up. read more

If i could give a Zero i would. This is my second review and second purchase from Cook and will definately be the last. The buying experience was great, but once i took delivery of my Truck everything went south. I made my purchase several months ago and have had many problems with support from the dealership, the most recent was when i called last week to get my Truck in for warranty work and was told it would be two months before they could get me in for the diagnosis/repairs. To sum it up, i have not had one positive experience with tjese guys since taking delivery of my new truck. Stay away.......far away from Texas City. read more

Bought a 2014 fiat used for my wife. They worked a decent deal on my trade-in and a fair price on the fiat. 1 month later the fiat, has a hesitation when stepping on the gas, pulls to the right, and best of all...is dead in the driveway. Apparently there is a known issue that requires an "upgrade" to reprogram the pcm to prevent the car from completely draining the battery. This was a known issue that cook ford overlooked. I will be getting rid of this car. I attempted to let cook ford make it right and swap me for a new ford truck...they offered me 3k less than what i paid for the fiat 1 month ago, expecting me to eat the three grand to get out of a lemon they sold me. I will be taking my business elsewhere, as should you. Customer service is important when making such a large investment. **update** Take your business to MCREE Ford in dickinson. I gave cook ford one last chance to make things right on swapping the fiat for a brand new truck. The sales manager (Anthony) was very rude to me, but still had the nerve to try and sell me an overpriced truck for more than what the internet had listed its price. take your business to MCREE Ford in dickinson. MCREE sold me a truck for below invoice price and matched cook fords offer on my trade-in. Love my new ford truck. read more

My screen went black on my 2020 SuperDuty still under warranty , made a appointment brought it in said it would be two (2) days before they could look at it, after five (5) days no one even opened the door to the truck, I know because I have a dash cam, so I picked it up, because it's my work truck and needed it for work. when I got home I checked the fuse and it was not seated correctly, so I pulled it out and put it back in and like magic the screen came back to life. You would think that would be the first thing they would have checked, but I guess that's way the have so many bad reviews for being incompetent, unprofessional etc. Don't waste you time or money here. By the way it was on a Saturday at 8:00 pm when I picked it up and didn't get a chance to let them know until 10:30 on Monday, they didn't even know it was gone. read more

DO NOT WASTE YOUR TIME! I saw a vehicle online. Called and scheduled an appointment with Rachel. Was "promised" the truck would be available for a test drive. I asked her to assure it would be because I was having to drive over an hour to visit the dealership. Upon arrival at the agreed upon time of 5pm I was told by a sales rep that the vehicle was being serviced and I could not see it. I asked to speak with a manager when Russell arrived. He stated the vehicle was being serviced and Rachel should not have scheduled my appointment. I asked to see the exterior of the truck. He said "absolutely" and then came back with nonsense that it was up on the lift in the shop and he couldn't bring it down. He proceeded to "promise" as soon as the service was completed he would contact me to schedule an appointment and even bring the truck to me to test drive. The following morning I got a voicemail from Hector stating "the truck was sold this morning". COMPLETE BS!!! They wasted over 4 hours of my time. COMPLETE BAIT AND SWITCH TACTICS. I will be reporting this to BBB. read more

Extremely sleazy salespeople! Came here last Saturday to look at a Lexus they had for sale on the lot. The vehicle itself was in okay condition with higher miles and was a bit older but the vehicle had no listed price. Ended up speaking with a salesman to find the price out, who then told me I'd be able to get out the door on the vehicle under budget. So we get the process rolling and they ran my fiancé's credit and mine without our consent and disregarded the fact that we were pre-approved through our bank for financing. After finally getting them to verify our pre-approval with the bank they then added $4,000 to the asking price then proceeded to insult my fiancé and I when we refused to speak about other vehicles and even attempted to play us against one another. Needless to say at that point I walked out of the cubicle and got the keys to my vehicle and left. I will never go back to Cook Ford and will discourage anyone else from doing so. read more

What kind of "dealer" sells cars with the wrong tires on it? The kicker is they know it has the wrong tires on the vehicle, yet still try to sell it, and don't advertise this defect online. Then when I asked for safe proper tires that don't effect the drive of the vehicle, they said I had to pay for them. This is a way to have lower prices online and raise the price at the sales table. I was very shocked at this tactic, it looked like a small town type dealer and I expected more. Guess I was wrong. I was also told to swallow my pride and purchase another vehicle that I was not interested in. Very rude and unprofessional. I'm not telling any lies the 2011 Jeep Grand Cherokee has P255 55 R18 tires and it calls for P265 60 R18....you are trying to sell a car with the wrong tires plan and simple. read more

The worst dealership I have ever had the displeasure of dealing with. They have the sleaziest and most unprofessional salesmen. HR pretty much hired con men to sell cars and not even good con men at that. They have lied twice about the price of a vehicle to me and a friend of mine. They lie about the price of a vehicle to get you in the door then all of a sudden next thing you know they're telling you the car that was advertised for 15k is now 24k. No reasoning and no explanation. If you disagree with their pricing (even if you have black and white proof of fair purchase pricing right in front of their face from several sources) they immediately start getting passive aggressive and refuse to act like adults from that point on. I feel sorry for anyone who actually bought a car here because I can guarantee you were taken advantage of. They seriously need to re-evaluate their staffing choices. I would NEVER recommend this dealership to ANYONE. read more

I am a elderly person who has bought cars since I was18 years of age. That said, I can tell you that I do understand the car buying process and when someone is trying to take advantage of me. That happened today at Cook Ford in Texas City, Texas. After almost sixty years of buying cars, I can tell you for fact that it was the worse I have ever been treated at a auto dealership in my life. It's a shame that a dealership places such "blind trust" in a single person (appraiser) that has all the final say in how much "they think" your vehicle is worth. I had already checked the value of my vehicle online and even told the salesperson (George - bad salesman) of that value. So, either it was the appraiser or George George arrived back from the appraisal office and handed us our keys and said good-by. We left and immediately went to another dealership and the reception and atmosphere was like "night and day" compared to Cook Ford. I will never set foot in that place again. Rated them ONE (1) STAR and they don't deserve that read more

No communication skills are service . Worsted car buying experience that I dealt with ever. Wouldn't recommend to no one.

Great experience shopping at Cook Ford. They made the entire process so easy and stress free. They didn't have the exact car we wanted but found one the next business day and we had it in our possession within 48 hours. Could not beat the price!!! Well worth the hour and a half drive. We will definitely be shopping here again. The owner, Kedge, and our salesman, Hector, couldn't have been more helpful. Go in and ask for Hector Rubio!! read more

Tonya in the finance dept was the rudest person I've dealt with in a long time. All I was doing was trying to get info for refinancing and she talked to me like I was an idiot. She needs to learn how to talk respectful to customers. read more

Bought (2) new cars the same day. 2018 Flex and 2018 fusion. Within the first week the Flex had a high whistling noise above 65. We took it and they had it for over a month, I had to go back 3 times to ride with them because they could never hear the noise, finally figured out they were only driving around the block at 3ph to test, not highway speed. They had the windshield replaced. Got the car back but the leak was still there, and a week later the consuls wiring harness burned up. They had the car another 2 months. Went back to pick it up, as soon as we drove it on the highway it whistles, so we got another loaner and they had the car for a month and a half again. After month and they said they had it fixed. Took back the loaner and it had gotten a chip in the paint from a door ding and they wanted us to pay to send the car to paint and body, had a heated discussion with the service manager about only having one little door chip after 6 months of loaners was due to us parking as far out as we always could, and walking from the far side of the parking lots, so I was not paying for it after 6 months of loaners. He lost the argument when I got the sales manger involved, so he went into their system and classified the whistle as road noise so Ford Regional would no longer assist with the whistle issue. I took the car to the Ford dealer in League City and they verified the whistle, but still had to fight With Ford regional about the lock out by Cooks service manager. After 2 years of dealing with this, the Fusion started having transmission issues, so I just got rid of both cars. Will never deal on with Cook Ford, doubt I'll buy another Ford in this lifetime. Very disappointed in Ford, as I bought an Excursion in 2000 with a great dealer in Colorado, and that truck has been great. read more

Shoppers beware. Their website says that they have "upfront and transparent pricing", but if you don't finance with Ford they will charge you $1000 more than the prices they have listed online. The incentives don't have any conditions listed. The sales guy told me that it doesn't list it, but that's "built into the dealership discount." That's not upfront and transparent. read more

Would give them negative stars if i could. I went to them when my truck was wrecked and waiting on a decision from my insurance. I needed to get to work. I was very stressed and took a bad deal but didn't realize how bad of a deal. 1. The windshield has a few chips in it that I failed to notice during a after dark test drive. I notices the next day and texted Bill the sales guy and he told me they would send someone out to repair it. They did but the repair guy said the winshield was going to be replaced because someone else had botched the repair. 2. The car was full of air-freshioners. I thought they just liked the smell. I removed them from the car. A day or 2 later I am sick as a dog and cigarettes smell from the air conditioner every time it is on. Now i have to drive on Texas summer heat with windows down in a 2015 Accord. 3. I did a 3 point turn yesterday and found the front CV joint needs repaired. Did not notice that during my test drive. 4. The deal they worked out with the bank is terrible. I have never paid 20% interest on any loan ever. They also added 4k in "fees" on top of the 12k price they quoted. I understand tax tag and title but 4k is insane for a 12k car. Once I get another truck this piece of garbage will sit the next 6 years while I pay for it. Sure i signed the paperwork so I could get to work the next day. Had no choice with my only vehicle totally broken. Talked to the sales manager and he told me that he was not going to replace the winshield the sales guy promised me. He acted like he couldn't smell anything from the AC and tried to say I am allergic to my dogs I have had for the past few years and even sleep in the room with me at night when he saw dog hair in the car. I got more and more angry the more excueses he tried to make. Was sold a smoked up broken car that at the end of the day i cant use for health reasons. Sure I could refinance it in 6 months to lower the interest but you loose gap insurance when you do that. They are liers and have unethical practices. read more

I recently purchased a pre-owned 2010 truck from Cook Ford and I couldn't be happier. The buying experience was made very pleasant, quick and easy by my sales person Lisa. She walked me through all that needed to be done and there were no surprises. As for the truck itself, I'm in love with it and it's met all of my expectations. I've been getting maintenance and repair work done here on other vehicles for several years and I've always been happy with the service. John and Virginia in service always take extremely good care of me. They are good at getting my car back to me in the time promised and at or under the estimated cost. They've gone above and beyond on several occasions when odd repairs needed on my vehicle were not repairs they make in-house. They've tracked down parts and people who can do work that I would have never been able to find. I'm certain that had I been anywhere else I would have been told I was out of luck and been sent on my way. For years I drove from Sugar Land to Texas City to get work done at Cook Ford. Thankfully I've moved much closer but even if I hadn't, I would continue to make the 50 minute trek to get the service I get at Cook Ford. Thank you Cook Ford! read more

Cook ford was amazing for the purchase of my new f150! Lisa and Kelly were spot on!! My entire time at the dealership was around an hour. The vehicle I wanted, at the price I wanted, with a great rate! I'd recommend these guys 100 times over. Please check them out!! read more

No response once papers are signed. Bought a new 2018 F-150 XLT Unfortunately on the day I went it was cold and rainy and I did not pay close attention to the tires or rear window. Hankook tires look cheap I actually asked for my two year old tires from my trade-in. The sticker says a power rear window and it does not have that. But several E-mails and no response. I will not recommend anybody to this dealership and will not purchase from them again. read more

Shopping for a car for my mom, visited a few dealerships. I saw an Explorer online at Cook Ford that I thought she'd love, called and asked a few questions and then decided to make the drive (we live in Houston). We worked with David, he is friendly and easy going. The buying process (negotiating and then finance) took 5 hours, a bit longer than I've spent at other places. Overall this was a good experience and I'd buy here again. read more

I went to Cook ford because of the online price for a truck. I was trading in a vehicle that was less than 2 years old and in mint condition. They wouldn't give me blue book value for my trade, they wanted to give me "auction" value. I knew what my drive out price should have been. They wasted my time. Luckily for me McRee Ford had the exact same truck I wanted to buy and in less than 45 min the deal was made and I drove home my new truck home. I actually felt bad for the sales guy, I think he would do great at a dealership where the GM actually tried to sell cars. read more