If you are reading this wondering if you should get your phone fixed here... Do not hesitate, this…read moreplace is legit. My iPhone screen was shattered, I had the manager Bruce help me, he was perfect and fast!!! I walked around the mall for 30 minutes and came back to a fixed phone looking amazing!!! Thank you Bruce for your help and service I will recommend you to everyone... The price was perfect also and they had a special going on I got $10 off because the Patriots won the Super Bowl

Brought my phone in to have a cracked screen replaced. Once completed, the new screen they had…read moreinstalled was coming off in one of the corners and the side. I then brought the phone back four separate times to have this problem repaired. Throughout the process, it became evident Mr. Fix really didn't want to keep trying to fix his flawed screen installation. Instead he tried to sell me a protective case b/c as he stated, "the new screen was not likely to ever adhere properly". Mr. Fix then told me that they have not been able properly install new screens on Motorola phones and that the manufacturer uses some laser guided gluing process that could not be done by him. I then asked for a refund and he refused. So, I called the owner (Agil) of Mr. Fix & Customize. After some heated verbal debate, he offered to refund my money only if I allowed them to take the screen they improperly installed off my phone leaving me with a disassembled phone to have repaired by someone else who could fix this phone properly. I offered instead to bring the screen that he installed back once I had the screen replaced by someone who knew what they were doing, but he refused this as well. There is a reason why they offer only a 90-day warrantee on their screen repair - it is going to fail. The service manager knew Mr. Fix could not properly fix Motorola phone screens (and probably many other brands too), yet he never once mentioned this when I brought the phone in for repair and paid him up front. The botched repair and refusal to refund my money is bad customer service. The fact that he took my money for a service he knew he could not provide constitutes fraud. "Broken screen replacement" is the first thing listed on their business card leading one to think they could successfully do this. Perhaps the screen that is now peeling off my phone is considered the "Customization" by Mr. Fix & Customize. Better yet, maybe Mr. Fix should stick to "Customizing" phones by selling protective cases and leave the "Fixing" to someone who actually knows how to do it.