I test drove a Subaru Forester here in late September/early October and returned in December to buy…read morea Forester because of the great experience. Mike C. was fantastic to work with and I can't recommend him enough as he was the primary reason I returned to Cascade to move forward with the purchase. I have never ever in my life owned a new car or purchased a car from a dealer. I was super nervous about this purchase and did a lot of research about vehicles I was interested in. I had a visit at another dealership to test drive a different manufacturer's vehicle to compare this experience to and both myself and my husband were very impressed with the difference in working with Mike C. as the salesperson at Cascade. Our first test drive he accompanied us as we drove the SUV around including a lovely trip through the Cuyahoga Valley, and he demonstrated many of the safety features and educated us thoroughly about the car. After the test drive he sat down with us and gave us some preliminary ideas about cost which lined up with prices I'd discovered during my research about the vehicle's going MSRP and such. A few months passed as I mulled over new vs. used and what car I wanted. Ultimately the great feel of the Forester, its top safety rating and reviews from Consumer reports, and the superb test-drive and no pressure conversation with Mike led me to call them up and move forward with the purchase. I called to make sure Mike was available and did another test-drive. Then we started the negotiation process and - armed with another dealer's out the door offer for the vehicle and the fact that it was quarter end - I was able to negotiate the price down to a VERY reasonable offer according to both TrueCar, KBB, and CoPilot for the particular trim and extra features (and in a color preference as well.) While the vehicle was not in stock yet (in transit as seems to happen frequently with these fast-moving cars) it arrived a couple days later and I worked with Mike to finalize the paperwork other than the financial agreement stuff. He helped me get the app set up so I can remote start my car and adjust the temperature and he also called up my insurance company to help get those details squared-away. Another employee, Peter, gave me a very thorough overview of the many features in the car so I would be comfortable driving it and the financial process was made very easy for me as well. I would recommend Cascade - and in particular the Subaru dealership and Mike C. to anyone interested in purchasing a vehicle. I look forward to additional great experiences with them for service and maintenance!

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

Failed to hold our reservation for a normal car, which we made many days in advance of our…read moredeparture. Stuck us with a tiny car, which has been totally inappropriate for our trip. No apologies made or attempts to correct the problem. We even offered to adjust our schedule in order to get something more appropriate, but recieved no cooperation. It seems like every time I've dealt with Enterprise as a whole over the past year, I've encountered representatives who are unhelpful and feel like I'm always being hustled and lied to. Also, the last 3 cars I've rented ranged from having a mild tobacco smell to reeking of cigar smoke, which is just annoying. How do you not have cars available during a pandemic when so little activity is happening? I used to be a loyal customer for both leisure and business, because I could rent nice vehicles with little hassle, but no longer...

Nice people, understaffed with long waits for filthy cars. Don't count on a clean car for your…read morevacation. My van was completely covered with salt spray and a mildly dirty interior I should have got a clean vehicle for $650. No place else to go, so that's what you get. Was given wrong phone number to handle toll billing.

Rented a Jeep Grande Cherokee for about 10 days. It was really clean and customer service was…read morereally thorough and quick. My reservation was last minute but they pulled through. I had a great experience

Overcharged me by 40%. I dropped off the car after hours, as per the contract, and was charged from…read morethe time it was checked in, almost 12 hours later. Called both this location and the pickup location 4 times with no resolution.

The folks at Enterprise Rent-A-Car in Kent came to my rescue and helped me through a very difficult…read moresituation with a minimum of fuss. They were helpful, cheerful, and interested in getting me what I needed to get back on the road. It was clear that they went out of their way. They picked me up, got me a perfect vehicle, patiently showed me how to use the technology, and answered all my questions. They worked seamlessly with the insurance company and got me on my way in less than an hour. They cared for this little old lady like I was their grandmother who was in need of some TLC. Thanks, Folks!!!!! Twyla Bogaard

I always receive great customer service at the Kent location. I'm here frequently for business and…read morerent occasionally for personal trips. My only complaint ever is this is a training location which sees many new faces quite frequently so as soon as I get to know my staff, they're on to bigger and better things. Otherwise, they're always quick and take care of me.

When my bumper was knocked literally off my 2007 Honda Van, I was devastated and feared my driving…read moredays and independence were a thing of the past. I found excellent reviews concerning Sabettis Body Shop on Yelp. I immediately had my Van towed there and I'm so thankful I did. Not only did they service my Van promptly, but their work way surpassed my hopeful and desired expectations. Nathan, Chris and Beth and their helpers were not only professional but extremely kind. I would definitely recommend them ALL over any other shop I researched. On a scale of up to 10, I'd give them an appreciative 15. Thanks so much ALL of you. Your the best!!!

Very good to work with, clear about what they could do or not, and when. Worked well with the…read moreinsurance company too.

Horrible experience! My husband and I were moving from Ohio to North Carolina. Not an easy move…read morewith a lot of stressors and details. We chose Budget because there are a lot of expenses with an out-of-state move and we were trying to save some money. We were to pick up our truck at 9:30 a.m. on May 31 at Portage Leasing in Kent, Ohio. We arrived on time and no one was at the Portage Leasing facility. We tried calling, but there was no answer. When I called the Budget customer service line, they said it could be 2 hours before they found us another truck. We didn't have that time as we had movers coming at 11:00 a.m. to help us load the truck. While I understand the process takes up to two hours, no one apologized and I never heard from anyone even trying to make it right. So, we had to go to U-Haul instead, costing us $400 more than we had budgeted. The whole experience was incredibly frustrating, especially since we've heard from no one trying to make things right.