Friendly, kind, gentle staff throughout the facility. They were amazing with our timid rescue dog…read moreand with helping us (very new) dog owners find our way. Highly recommend.

Best care you'll ever find. They're not "corporate" vets, they care, all of them! I'll only trust…read moremy babies with Dr, Giroux and Dr. Peyser. Best vets, techs and assistants you'll ever meet. Can't say enough good things to anyone wanting to go to this practice.

Take your pet some where else, this place has over charged, mis charged, our visits. Staff cant and…read morewont handle your pet if not perfectly behaved and will drop you because of it. Couldn't even handle a puppy corgi. ! Place and staff are a joke take your fur baby somewhere else. Greedy discriminatory place all about making money and not your pet.

I just had to write this review in praise of Pine Point animal hospital and staff and Dr. Drew and…read morehis kind, compassionate care of my Penny. Penny has bladder cancer but is still going on good medicine. Recently she developed giarda (sp) and has extreme diarrhea. Really scary blood and poop all over. He calmed me down and said we're still hopeful she'll get through this. Thanks so much for all your support for Penny and me.

It has taken me some time to write this review dealing with the grief of losing a pet. My wife and…read morehad been dealing with one of our ferrets having lymphoma and were maintaining their comfort and quality of life with medication as best we could. Unfortunately, one night it finally reached the point the medication was no longer helping their comfort. Due to it being late night on a Sunday our typical vet was not open and finding an emergency vet for a ferret is not an easy task. I came across MVMC online and called them immediately and staff were calm and friendly and explained we would likely be good to come in just to fill out an online form and call back prior to coming in. Once the form was completed I called back and we got the okay to come in and a vet would be available for us. Due to the nature of our visit it was such an extremely difficult moment for my wife and I both. Every single member of staff we interacted with gave us their forgiveness as well as our time/space we needed. We had a private room right away and got to spend as much time as we needed with our special fur baby to say our goodbyes. As well as all the time we needed with him after and we got to be with him during the entire process. During this extremely difficult moment in our life the staff gave us the time and condolences we needed. We also appreciate everything we got including a letter from the staff in memory of our forever loved ferret!

Our dog was brought here due to breathing issues around 7pm, the case ended up being that she would…read moreneed euthanasia. Before that decision was reached we were ran through a few other options. After zed alternatives were deemed infeasible, the doctor would not tell us that our dog needed euthanasia otherwise. I don't know if she was nervous or what, but in the end it is your duty to tell us what's best for our dog no matter how hard. After finally getting her to tell us what was needed to be done she worded it "we could try euthanasia". Come on, there is no try here. After this, the dog was brought to get a catheter put in and to get a shot that would calm her down before she would be brought in to see us for the last time. They ignored our instructions to put a muzzle on our dog (she gets nervous and can lash out during shots etc.). When she was brought in to see us she had BLOOD all over her legs. This was due to the ignoring of instructions and therefore their struggle to administer the medication/catheter in a clean manner. The extremely frustrating part is that they didn't even bother to clean the blood off of our dog quickly before she would be brought in to see us for the LAST time. Extremely unprofessional. After all of this, the sedatives given to our dog would not work. Poor management of dosing correctly in relation to our dog's weight. This went on for hours. We were in this room with our dog for hours before any medications they administered worked properly. They showed no sympathy or concern in regard to any of these faults. Use this place with extreme caution & awareness. Your animals deserve better. Go somewhere professional & respectful.

We are deeply grateful to the entire team at Scarborough Animal Hospital for the compassion,…read moreurgency, and professionalism they showed during one of the most heartbreaking experiences we've ever faced with our cat, Bowie. We brought Bowie in after only six days of having him due to concern for urinary issues. From our perspective, he had been symptomatic since day one, with frequent urination despite otherwise appearing like a bright, healthy boy and eating his prescription diet. We had also been repeatedly requesting his full medical records from the shelter we adopted him from, but did not receive them until the day we rushed him in for evaluation and further care. At his appointment, the team immediately identified an emergent urinary blockage on assessment and acted quickly. It was only then that we were able to fully comprehend his medical history from the shelter records, which revealed severe and complex prior issues including FIC, two recent urinary blockages requiring surgical intervention, complications from repeated catheter removal and internal trauma, and other significant health concerns that we had not been informed of prior to adoption. We had initially hoped we might be able to discuss elective PU surgery to prevent future issues, but it quickly became clear this was an emergency situation and he was already blocked. After thorough discussion with the veterinary team, we were advised that Bowie's condition was extremely serious and would require a third unblocking procedure and eventual PU surgery if he became stable enough after the initial medical treatment. Even with intervention, he would remain at high risk for recurrence and ongoing medical complexity that would decrease his quality of life and raise the question of euthanasia. In light of his condition and prognosis, we made the devastating decision to medically surrender Bowie so he could receive continued emergency treatment. The hospital proceeded with his care pro-bono following the surrender, which we will always be profoundly thankful for. Despite the devastating circumstances, the entire team treated us with compassion, honesty, and without judgment. They focused entirely on what was best for Bowie, and made an unbearable situation feel supported and dignified. We are especially thankful for Dr. Sara Gould and Dr. Sabrina Williams and their expertise, clear communication, and extraordinary compassion throughout this process. We will always be thankful that Bowie was met with such care and dignity in his medical journey, and for the humanity this team showed us during an incredibly painful goodbye. They are truly angels and I am forever grateful they were able to help my beautiful boy. We love you, Bowie.

I've gone to every Animal Hospital in Scarborough and have to say by far this is my favorite…read more Always friendly and willing to take time to answer questions. The front staff rocks!! Dr. Ford will get down on the ground and talk to my pups. That's the type of person you want taking care of your babies!

I cannot say enough about Dr Shuld and Dr Lynch. AND the entire staff. I looked for Dr Shuld for…read moremonths and I would travel states to have my 4 animals to see them. With finding Dr Shuld I have had several conversations with Dr Lynch and I truly appreciate eberything they do for my babies. THANK YOU. THANK YOU. THANK YOU. please keep up the amazing care you offer. love, Chuck, HeidI, Stella, Luna, Oakley and Titan.

Maddie at the front desk is the rudest most disrespectful person I've ever encountered at a…read morebusiness. She makes you feel two inches tall if you miss an appointment or can't pay same day. I'm aware of the policy but life happens. There was just once I couldn't pay same day because something came up but told them I'd pay then that Friday first thing but Maddie had to make sure that my husband and I felt like complete garbage first. This was back in December and fast forward to March when I'm getting my dog fixed the manager called me to make sure I was going to pay that day for my dogs surgery in full and I said ate you serious right now? Yes he will be paid for in full that day, all because I wasn't able to pay ONE time? Then today I missed my dogs appointment, I just lost my mother and my brain isn't quite all there at the moment but that didn't stop Maddie from leaving a snotty voicemail to tell me they are charging 65 dollars to my account. Today was my last encounter ever with that place. I will not take one of my pets there if it were the last vet on earth.

I have been going to this vet clinic for months. I will never go back there again. If this was…read morethe only vet clinic in the state of Maine, I would drive to New Hamshire. I brought my dog in to have a vaccination shot. I asked if I could also speak to the vet for approximately 5 minutes because I had a question about my dogs' behavior. I was the only one in the place. I was told that no, I was just here for a vaccination and would have to make a separate appointment if I wanted to speak to the vet. When we were back in the room, I again asked if I could have 5 minutes of the vet's time for a basic question about my dog's behavior. Again, I was told that I was here for the vaccination and not an appointment with the vet. I thought that if I had an appointment at the vet clinic, I would not need a separate appointment to speak with the vet. Apparently so. Granted by this time I was pretty disgusted with the whole situation. Made a comment that "it's not rocket science" (which that comment was put in my dog's medical record). Finally, I just told them to give my dog the vaccine. Now, my dog has had multiple vaccines without even so much as a whimper or a flinch. Well today, my dog flinched. He even urinated on the table which he has never done previously when receiving a vaccine. I promptly requested that all my dog's medical records be emailed to me because I would not be returning to this clinic. The email prefaced that they had inactivated my account, and I should find a clinic that can better suit my needs. Hmmmm, my needs were to speak to a vet when I was present at the vet clinic. After relaying this experience to a coworker, she stated that she had gone there ONCE and it was a horrific experience. I was told that their business practice has drastically declined in the recent years. I am witness to that.

Everyone was awesome. Thank you to the front desk to Destiny to Dr. Nadia. Kudos to you all. We…read morelook forward to a long relationship with you. Benny & Baby send hugs & kisses

No wonder Back Cove has the highest rating on Yelp. If I could, I'd give more stars. The staff and…read morevets are very friendly. I have autism so them smiling a lot helps me understand how they're feeling. I'd like the waiting room to be more "homey" but I'm not deducting stars for that since I care more about the treatment.

Extremely impressed with Back Cove Animal Hospital. My pup is a new patient that I recently rehomed…read moreand unfortunately was not handled well in his prior life. As a result, he is very nippy and expresses his frustration such that everyone is aware. Because of this I was very very apprehensive about going to the vet with him. The Dr. asked if they could put a muzzle on my guy and I said "hah if you can". I kid you not they had a muzzle on him in under 10 seconds. I was floored. After that they were able to do what they needed to do and I was in disbelief. We left with meds to relax the pup before his next appointment and I am thrilled his ear infection is under control and he's in such good hands. We received a welcome packet with an emergency phone number list as well as dog friendly local breweries and recommended walking trails in the area and a koozie!

I went in to have my 16 year old Pugs anal glands cleaned. My pup is old and has ailments. This…read moredoctor took the time to talk to me about her and assess her condition. I needed to know if I was just hanging on to her for to long. I walked away with a clearer idea of dealing with an old dog and knowing when it was time to say goodbye. You cannot put a price on someone taking time to listening, explain and offer comfort. This Vet is a gem.

The best,helpful,empathetic.they offer home visits to their patients for euthanasia.Both dr. and…read morenurse are excellent communicators.

My dog died due incompetence. Get a Vet who does there job and cares. Owner doesn't respond even…read moreto personal letter sent directly to her!!! Shameful.

I was quoted roughly $500 in June 11th to have one of my cat's teeth pulled - this included $199…read morefor pre-surgery bloodwork, which I already paid for. Less than a month later, the day before surgery I get an email with a quote for $800 - $1,400, this does not include the bloodwork. When I called, the receptionist was rude and unprofessional. She said she couldn't find that quote and that dental work is expensive. I asked to speak to the practice manager or the individual in charge of the quotes and was told the manager was on vacation until Monday and the one in charge of quotes would just go over it with me. This is clearly how they operate - save yourself the trouble and avoid this place at all costs!