Care is ok. Care is friendly. My mother was there for a week due to a shattered ankle. Drs are…read moregreat. It's the nurses that lack warmth and bad side manner. If you don't enjoy your job find something else. Sick people should not be surrounded by bitter and miserable nurses. Listen to your patients. Not all patients fit into your boxes. Medicine is an art and medicine affects everyone differently. I always had to ask for care and attention. Hitting that nurse button help should arrive immediately not 5 minutes later. In a hospital every second counts. Makes me want to avoid hospitals and go to Mexico for better and cheaper healthcare.

Exceptional medical care, compelling pataint compassion. Smart,empathetic life savin gcare. I was…read morerecently admitted to Sadleback forvlife thresting. Respiratory issues. They were knowledgeable, empathetic to my needs. I truly would be dead or severely injured, debilitating if it were not for their knowledgeable, rapid response to my lifeving needs. Floor nurses were great , as were all the additional personnel involved in the floors routines. I highly recommend thos hospital. Thank you so.much for your great compassion and empathetic care. Chuck9

My spouse was taken here after he had a bad accident in San Clemente. I am sooooo glad that he was…read moretaken to this hospital. They were very attentive, professional, and caring. They called me right away and communicated what was happening in a calm, professional, and kind manner which helped my panic calm down. When I arrived, the ER waiting room was overly packed. People were along the hallway with IV bags getting treated because the rooms/beds were full. Even with a packed ER and other patients yelling and being nasty to the medical staff, the staff all kept their cool and did their jobs in a kind yet professional manner. They gave us top of the line quality care. I watched them sew up my partner's face, wrap his broken bones, and give him tests. All were done with professionalism and care. The doctor attending to him was very communicative and explained everything thoroughly. The nurses were telling us stories and made sure my partner had everything he needed. They also have a parking garage which is helpful. It's a bit of a walk but they have someone with a golf cart giving people rides to and from the parking. Thank you all again!! I can't thank you enough :) Also i'll spare you the gory details and not add photos. You're welcome lol

My 89-year-old mother recently had an MRI at Providence (Leonard Cancer Institute) in Mission…read moreViejo, and the experience was extremely disappointing. We were given an appointment time and, as with virtually every medical appointment, were instructed to arrive 30 minutes early. We did exactly that. Unfortunately, the check-in process was incredibly slow. There was only one employee working the front desk, and she appeared to be engaged in an extended conversation with the patient she was assisting. Several patients were waiting before us, and it took an unusually long time before another employee came to help. Even though we arrived 30 minutes early, it still took approximately 25 minutes just to complete the check-in process. We then went downstairs to the MRI department and arrived only two minutes before our scheduled appointment time. When we rang the bell, a young man opened the door and immediately, in a very rude tone, said, "You're late." I explained that we were not late--we had arrived 30 minutes early as instructed, but the lengthy check-in process had delayed us. Instead of listening, he insinuated that I was not telling the truth about how long the check-in process had taken. I found that accusation completely inappropriate and very insulting. We had followed Providence's instructions exactly, and I did not appreciate being treated as though I was being dishonest. He then insisted that we should have come earlier. If Providence expects patients to already be checked in and waiting in the MRI department before their appointment time, then that expectation should be reflected in the appointment instructions or the appointment time itself. Without any empathy or professionalism, he shut the door in our faces and told us we would have to wait because they were taking another patient ahead of us. Slamming the door in the face of an 89-year-old woman and her daughter after speaking to us so disrespectfully was completely unacceptable. What should have been a simple finger MRI ended up taking nearly two hours from start to finish. The only bright spot in our visit was another young man in the MRI department who was kind, courteous, and treated us with respect. He demonstrated the level of professionalism and compassion that every patient deserves. Providence needs to do a much better job training its staff on customer service and basic courtesy. Patients--especially elderly patients--deserve to be treated with dignity and respect, not rudeness, accusations, and dismissive behavior. This experience left us feeling frustrated, disrespected, and very disappointed.

Hello to whom is reading, my experience here has been only the best,and the care that was provided…read moreto me as well was more than exceptional. The office experience was also pleasant due to the quick sign in, and I was seen almost immediately after I signed it, the doctors and nurses here have always been caring and treating me well when I needed medical attention/care. I have seen below these bad reviews , that may have been there experience how ever mine was the exact opposite, I would rate this hospital with 5 stars and would trust this establishment time and time again.

The staff here is so welcoming me and kind. One of the nurses lily was truly the best. She really…read moretreated us with the utmost care. I didn't get the doctors name but he was very good as well. Thank you so much !

the front reception is always clean and inviting The staff…read moreis welcoming and kind The doctor and the assistant listened to all my needs and patience that I needed to explain

UPDATE: nearly a month later, I'm still dealing with Hoag Aliso Viejo Urgent Care incompetence…read moreregarding an asthma medication. After receiving a denial letter from my Medicare Part D provider, I brought it to CVS and asked them to bill Medicare Part B - per the denial. CVS pharmacist informed me they needed an asthma diagnosis to bill Medicare Part B. CVS contacted the clinic twice last week and were IGNORED. I checked with CVS today and they still hadn't heard back from Hoag. I called the clinic, spoke to Luis (who refused to give his surname). He was as unhelpful as possible. I fact he attempted to blame ME for Medicare Part B refusing payment. He kept muttering to contact them sooner the next time - which had nothing to do with the issue. I explained to this young man how I was forced to pay out of pocket... at least 5 times. I don't think he ever understood why I was calling. Luis called and spoke to the CVS pharmacist who gave him the Medicare Part B *provider* phone number. Luis gave me that number and told me, the patient, the call. Medicare asked for the NPI (National Provider Identifier) which a patient wouldn't have. CVS is unable to assist as Hoag Urgent Care computer system refused to electronically submit the prescription to CVS - stating it needed a pre-authorization (and advised me to check back in 10 days). This is Albuterol Sulfate nebulizer solution that I needed to keep myself out of the hospital while battling Influenza Type A. I was forced to purchase the medication out of pocket because breathing is rather a mandatory thing. I will be filing complaints with Medicare, Hoag Patient Relations, and the Better Business Bureau. In future, I will be going to another facility for my urgent care needs, as Aliso Viejo has ALWAYS been a problem ... either with billing or substandard medical care. HOAG COMPUTER PRESCRIBING SYSTEM REFUSED TO SEND ASTHMA DRUG TO CVS. That's the issue and it's BAD. I'm a senior citizen with Type A influenza and asthma. I was short of breath at my visit earlier with Dr. Z. Ahmed. He prescribed Abuterol solution for my nebulizer and Tamaflu. Unfortunately, the computer system at Hoag made the decision to NOT send the Albuterol solution to my pharmacy as it decided the med required a pre-auth. My husband came back from on the pharmacy with Tamaflu ONLY. PROBLEM! I was forced to call Hoag Urgent Care and tell them to call in the Albuterol Dr. Ahmed wanted me to have at home to prevent a *breathing emergency*. I was forced to get dressed again and drive myself to CVS to pick up my asthma med. I paid cash. MY CHOICE - NOT HOAG'S COMPUTER. I called and spoke to Katherine, informing her of this massive issue. Instead of being proactive and helping, she made the decision to take my complaint about Hoag computer system personally - although I sincerely doubt SHE programmed the system. My request to Katherine was quite simple: "please inform Dr. Ahmed that Hoag's computer failed to send my asthma med to my pharmacy." Katherine decided to take issue with this simple request - so here I am, posting a complaint. Dr. Ahmed needs to know the problem with Hoag computer system. It's HIS license and he should be confident that the medication he prescribed actually gets sent to the pharmacy. That didn't happen so I'm here to inform the public and Hoag that their computer prescribing system is INTRUSIVE and is making medical decisions without a license. I was using EXPIRED Albuterol at home (April 2025) over the weekend, waiting to go to urgent care today. Dr. Ahmed did everything right. Hoag computer decided to deny me the medication because my insurance wanted a pre-auth. THAT WASN'T THE COMPUTERS CALL. It was mine. I paid cash - $28.34 (NO BIG DEAL). MY DECISION because I like *breathing* ... kinda necessary, right? DO BETTER HOAG ...

Daisy, Lab Technician went above and beyond in accommodating my situation by using the same…read morespecimen so i didn't have to come for another day. Daisy saved me time, and another needle stick. That level of care and thoughtfulness means so much. Daisy's initiative and kindness are greatly appreciated.

Excellent well versed in their specific specialties - these doctors are stellar! one of top 100…read morehospitals in the US- I have been going to UCI since 2012 or 13- back then It was easier but the system is always updating everything- so it takes patience if you're new-but well worth the wait

Have acute rehabilitation done ANYWHERE but here. Two weeks on 3W, Acute Rehabilitation Floor, and…read moremy mother is worse than she was after brain surgery. Can't swallow, can't walk and can't eat. and Hoag released her. my mom is dehydrated, malnourished and health has deteriorated since being transferred to 3w. She was weak and unresponsive the day of release, so staff hopped her up on Ritalin to make it appear she had energy. Shame on them. STAY away from this insurance sucking, inhumane floor. The first night on 3W, we informed the nurse at 3:30 in the morning that my mother had soiled herself and needed to be changed (we would have changed her, but we're not allowed), we were told "we won't be doing that until around 6:30" (they were waiting for the next shift to handle it), she also fell out of a wheelchair while under their care (unsupervised after brain surgery). The most egregious offense was that my mother had multiple undiagnosed strokes while in their care. One was the first morning my mother was there. The nurse reported my mother seemed "catatonic" while showering. Her eyes were open but otherwise she was asleep. I only discovered this after her release when another MRI was performed and compared to MRI results right after her surgery. There were many more setbacks, but I would run out of space if I were to list them all. On the plus side, there were some standouts on 3W. Stephanie, the speech and swallow therapist was beyond excellent. Very patient, persistent and always able to get results from my mother. Kyle, the physical therapist, was absolutely wonderful as was Robin the occupational therapist. Lastly, Erica was an exceptionally kind nurse. A true angel. Linda, the emergency room nurse and all of the neurology ICU nurses were first rate, especially Diana. Every team member on 3E - nurses, nursing assistants, etc were all amazing. The ICU and 3E floor Doctor Brian Kong was excellent. Care was above average and truly excellent everywhere except 3W.

Here's one for you, I'm on the phone with these people at Hoag asked about visiting a friend. So…read morethey kill me that only two people can come one visit I say fine there's only two of us show my other friend who is are the guys that's why drive all the way from LA I drove from Mission Viejo. We get there and they're trying to charge all this money the park so we figure out where we can park and I have to pay a lot of bucks. We go inside is the reception desk, We talk to them we found out that her friend then they tell us that you have to be vaccinated even though they have mask all over the place to pick up and where they tell us we have to be vaccinated I said why didn't you tell us that when I was on the phone with EZ wash it's on the website. Today younger people have no clue without the website I'm talking to the horses mouth and they tell me you should've went on the website Screw this place it's not better when the time and he messed up my foot from my life and my back to hell with them

There's nothing urgent about this facility. Short staffed, if you even sniffle they treat you like…read moreyou have Covid and make you wait outside with no indicator of when someone might see you. It's terrible. During my 90 minute I was asked the same "what seems to be bothering you today" question by the receptionist, 40 min later the back office staff and 30 minutes after that the doctor. All from my car - no one EVER came out so I left without being treated. Ridiculous!

Nice, clean and convenient facility if you work in Irvine and live in Laguna Niguel as it is right…read moreoff of 73 exit. The staff is friendly and most of the time very efficient to get you in and out as quick as possible. Of course having an appointment always helps, however, I have never seen this place busy so another reason to use thsi location.

Scheduled an advance appointment with Dr Arthika Chandramohan at this facility for my son's eye…read moretest (He is special needs- Autistic). Took half day off from work , drove 90 minutes in traffic and made it on time to be there 10 minutes before the scheduled appointment. Waited 1 HOUR after checking in but could not get doctor to see our son. They kept telling us they will dilate our son's eyes and process will take 2 hours. Well , 1 hour into appointment and they haven't even started. I expressed my displeasure to the receptionist in an extremely polite way and her response was "Go to our grievance site and submit a complaint". No apology , no empathy whatsoever ! We pay a lot to these doctors and hospitals for their Time and service - yet they do not value ours ! We left the place and will never return here. They hospital nor doctor made any efforts to reach out to us after we cancelled. Extremely disappointed !

So my daughter had a heart defect and she needed surgery and they were so kind to me I was so…read moreanxious about her and they said that she did great and that I could go see her

The BEST patient follow-up! They are on it with their responses to MyChart and are always on time…read morewith appointments and uber friendly. So so grateful. If you are going to have to deal with the pain of cancer- you want to have a great team. So glad I went with them! Kudos to all the staff...and THANK YOU!

De. Noor and staff are great. Kind, caring and always treats patients with respect. Listens to your…read moreconcerns.

I went in there today just to check my blood pressure. The…read morefront desk was very helpful and friendly, Aleazy helped me with the form, Lily was, also offering help , they're really friendly ! Then, was my time to go in . Armand helped me to check with my oxygen level and the other things that needed, he was great . The doctor Maharsi was even better, very nice , expian how i should go about my medication and others things I needed to address . I am definitely going to tell my family and friends about this place .

Special thanks to the Marque Urgent Care team & Matthew for being kind to me on my first visit…read more I've had nightmare experiences from previous urgent care locations so I didn't have high expectations going in. The front desk staff were welcoming & professional and I felt taken care of the entire time. Matthew was extremely detailed with everything and gave me a few items to help relieve my knee pain. Definitely recommend this location.