We found this store while searching for a provider to sell one of the frozen Raw food brands we buy…read moreafter a less than "warm and fuzzy" encounter at another local store. Talk about an improvement! The staff at Northwest Pets is always happy, knowledgeable and welcomes coupons for brands when applicable. They also have tons of other harder to find brands of foods and treats. Consider me a fully loyal customer going forward!

Always a great selection and helpful staff! They carry our Open Farm grain free lamb and green…read moremuscle supplements plus the crispy cod skin treatooooos :)

After a last minute cancellation of dog walking services for our vacation, we luckily found Zen Pet…read moreCare Services! Chris and Elisha were extremely responsive and accommodating. They were able to come out to meet our dogs within just a few days and we could not have been more thankful! We'll definitely be contacting them for our future needs!

He Lost our dogs in the foothills. Our dogs found their own way and ended up on Capitol Blvd…read more Thanks to some good Samaritans, who grabbed them off Capitol Boulevard and pulled them in and gave us a call. our smaller dog inhaled some cheat grass and ended up having a huge vet bill due to this. I wish I would've posted this earlier, but his mother is an attorney here in town and threatened us with defamation. Bring it. he doesn't deserve one star

Jay and Allison were wonderful. They did such a great job on my 4 goldendoodles. They were fast and…read moremade the process low stress for my dogs. I loved the convenience of them coming to me. Would highly recommend!

First, let me explain 4 vs 5 stars - it is pricey. Last place was $100 less. OK, so would did I…read moreswitch? Better treatment and better results. Dropping her off at the previous groomers, she'd have those sad puppy-dog eyes and a somewhat panicked behavior as I was leaving her. Not like leaving a child at kindergarten, but more like she knew she was gonna get hurt. When I'd pick her up she acted like she was making a jailbreak. She probably would have drug me out of the place if she could. That is not a joke - she would have. Last time after being home awhile, I discovered dried blood in the fur of her ears. She'd been more and more fearful with every grooming drop-off and suddenly I had evidence of why. That was what prompted me to look for another spot and the good reviews convinced me to give Groomingtails a try and we are very pleased with their treatment of our pup and their work. Here's something amazing I have to add: I don't know why but ever since her grooming, when it is rainy and I bring the pup in and I give her a quick dry with a bath towel SHE SMELLS FRESH WITH THE SCENT SHE HAD FROM LAST GROOMING! I am floored. She is about to have her next grooming and that still works weeks after her last grooming. THAT, is lasting results! And her teeth were pure-white when they were done! Now she wants to drink her coffee through a straw,... oh, wait, that's my wife that does that! Anyway, yeah, it cost more but she's treated gently and the job is done well and I don't feel like I am handing her over to be tortured! I just hope their prices don't go up anytime soon! Peace of mind, Baby!

My cats Coco and Loui love Lou Ann!! She is amazing at what she does and she takes the absolute…read morebest care of your kitties! I only trust her to groom my cats because she truly is so knowledgeable and really takes her time.

I took my newly adopted kitty in for a bath and to remove several mats. She had to have her stomach…read moreshaved. I also opted for the claw covers. She did an amazing job, was kind and very caring. She also gave me some good tips on how to care for her coat. Thanks so much!!!

First time here. Anne was very short and rude when I dropped him off to the point that she never…read morementioned anything about getting a call back when he was done. All she said was "it'll be in an hour". An hour and 10 minutes later I walk in and she's not done yet. No problem at all. My dog obviously reacted to seeing me and she got upset. She was very demeaning when she told me she assumed I read the sign on the door about getting a phone call. Forgive me but there's tons of stuff on the door. So as I wait for the call I leave the review. Never ever coming back here.

Alex and his people are really the best. We LOVE how they listen to my obsessive wishes for my…read moreAustralian Labradoodle. Thank you, thank you for your excellent service to us and Bean.

I honestly was very disappointed and surprised by the customer service here. I was very excited to…read moresee a puppy after a long day and I was treated with such disrespect from someone whose job is supposed to be being kind to the customers. The puppies are adorable, the staff is very unkind to people coming in. I was talked to in such a rude way and she (blonde girl working at the time) treated my mother with disrespect, which is unacceptable.

Purchased a puppy from here a few years ago, was supposedly a pure bred American Eskimo. Ever since…read moreabout one year of age she has suffered with horrible health issues. Shes most definitely not a pure bred and has cost me thousands and thousands in medical bills. She has a condition that will require her to be on immunosuppressants for the rest of her life as well as prescription food. All of which costs me hundreds per month. I love her to death but I received zero support from Puppyland, they wouldn't even give me her breeders contact info so I could reach out for advice. It's the saddest thing in the world having a dog who is constantly struggling just to stay alive as a consequence of how they were bred. I've had her for almost 5 years now and this decision still haunts me but I also know that without my help she would probably be dead by now in the hands of a normal pet owner or someone who didn't have thousands of dollars to invest.

I had the best experience at the Eagle Road store today. Mary was so knowledgeable and enthusiastic…read moreabout what she does! If anybody needs anything bird product related, I highly highly recommend.

This is a nice store, the people who work there are friendly and helpful. Prices are reasonable…read more Check it out!

This center is outstanding. I have boarded, my dog, Winston on numerous occasions, and he went…read morethrough their program. The staff is wonderful and so kind to my dog. They are so nice to him, and keep me informed of his progress, and send me photographs of him and his friends. They are so loving and kind. I can't explain how happy I am with them. My dog normally doesn't like to travel, but when I take him there he is so happy to be there. Their training program is also outstanding. He did so well, and the trainer was so nice and outstanding. I would highly recommend them to anyone.

Staff was very friendly and focused on making sure we were comfortable with their training and…read moreboarding. We were in a bind visiting Boise for the birth of our granddaughter but had to fly out for a wedding one weekend. D'Andre really came through to help us out.

Took our two puppies in to get their second round of puppy vaccinations and nails clipped. While…read morecutting the first pups nails he was yelping and after we got him home we noticed he had a bloody paw. Next they both started yelping when touched and very lethargic. Couldn't hardly walk (like they were drunk) and couldn't even touch them. Rushed them to the pet Hospital and they said the vaccine they received was a very bad batch!! They both had to get more shots and Benadryl. They still can not walk and are in bad pain, sleeping. Hopefully they will get through this and be the pups they were before.

The clinic I went to was slow and they insisted that my dog needed boosters in 4 weeks. I…read morediscussed her vaccine history with the staff and they said they didn't have the authority to change the recommendation. I called and spoke to customer service, got the same answer. Spoke to the vet hotline - not veterinarians, but vet techs who can only speak to the company policy, not what is recommended by the AAHA or veterinary science. I asked for someone with authority to fix her records to call me. No call back. I e-mailed the company with a copy of the AAHA guidelines. Still no response. The company policy is based on protocols that are over 20 years old. New science and understanding of how vaccines protect our pets has changed the recommended protocols. They are over-vaccinating animals to increase their profits without any regard to the health and welfare of the animal.