Thank You Mr. Zafar Ali for your excellent service, hospitality and assistance regarding the…read morepurchase of my 2011 Chevrolet Corvette Grand Sport from your establishment last month. The purchase, paperwork and acquisition was made effortless; due to you and your very knowledgeable, friendly and professional staff. I will certainly encourage my friends and neighbors to utilize Loudoun Motor Cars for their next vehicle purchase. I look forward to working with you and your staff in the near future. Thank you again. Damian Taylor.

I bought an 09 c63 Mercedes from them . Car made a sketchy noise on start up coming from the engine…read morebay. The Owner proceeded to tell me that "it's just from sitting" - a lie. On my way home the engine light came on , followed by the noise getting louder and more consistent. motor needed rebuilt, tires had wire , and car was leaking fluid from a few places... ZERO help from these guy I got brushed off. WOULD NOT RECOMMEND YOU BUYING FROM THEM. I have videos/photos and screen shots of everything. - Arvester Williams

Yay for Nik! Top Notch Service! Excellent and Pristine Showroom. I have been to several dealerships…read moreand this by far was the best one in town. Very clean environment, clean showroom and pretty large. It's not a traditional walk up like dealership, its more of an Exclusive Warehouse, private showroom set-up. Nik the sales person who was assisting me was super laid back and chill, very easy to work with and I felt very comfortable which overall is most important. Ask for Nik, he will not disappoint! I would highly recommend you come here and give them a try. I should have came here first, it would have been the only place I visited. They also brought another car down from Temple Hills for me to view, that's customer service! Charlie in the phone department followed up with me asap from my online lead and got me in the door. Once I arrived, the team upfront were all friendly and very helpful. Go ahead and go in already! You will find what you need ;-).

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

This dealership needs to be BARRED from selling cars. Nothing be crooks, liars and thieves. I…read morebrought a Tesla drove it 6 DAYS and had issues. Going to take them to court. I thought John Henry was HONEST so wrong

They scam people with broken cars !!! DO NOT GET A CAR FROM THEM!!!!! They go out of business and…read moreget people's money playing with their good faith, I bought a car for 15k and now 7 k in repairs and it's still not working! They sold me a car with a bad engine didn't even last a year, and they won't take any responsibility !

Went in to check out a BMW and was told it sold ( which I understand) manager try to get an…read moreassociate to show me another BMW and he refuse and was talking back to him (commenting about he can out sale the other staff.) Manager was really nice and helpful. Sales man need some training and needs to stop thinking he's top shit in there.

I had the best experience with Abraham. He is so patient and honest and really cares about his…read moreclients. I'm comfortable in knowing he can get me the best deal possible and looks out for my best interest! He is very thorough and excellent! Thank you Abraham!

Outstanding service. I saw a pre-owned R1T on Cargurus and clicked the link to ask if it was…read moreavailable. I received a prompt call from Bob Derby. He took the time to physically go and lay eyes on the car to be sure it was there. I went to the dealership the next day with a time crunch. I wound up pivoting and test driving 3 different cars. Bob was patient, informed, and helpful. I ultimately bought a different R1 T and Josue in finance was equally helpful.

I rarely leave negative reviews, but I feel other buyers should know about my experience…read more I purchased a 2017 Audi Q7 from this dealership based on the condition they represented and the work they told me would be completed before delivery. When we arrived, the vehicle wasn't even available for a proper test drive because it was still being prepared. The sales staff told us we should go ahead and complete the paperwork because the vehicle could be sold to someone else if we waited. They also told us that if we drove it afterward and didn't like it, we could simply change our minds. Based on those assurances, we moved forward before having the opportunity to properly test drive the vehicle. We were also told the rear brakes would be replaced and the windshield would be repaired/replaced before we took delivery. Because of those promises, we waited about a week before picking up the vehicle. When we finally received it, neither repair had been completed. After taking ownership, I began noticing a significant vibration at highway speeds. I took the vehicle for a Maryland Safety Inspection, where additional issues were identified, including worn upper control arms. The rear brakes measured approximately 3/32", indicating they had not been replaced as we had been told. While further diagnosing the vibration, I also discovered a broken driveshaft bolt at the rear differential. This experience left me questioning how thoroughly the vehicle was inspected and whether the repairs I was told would be completed were ever actually performed. I understand that used vehicles can have unexpected issues, but I expect honesty and accurate representation. Customers should be able to fully inspect and test drive a vehicle before signing paperwork, and promised repairs should be completed before delivery--not simply promised. My advice to anyone considering purchasing here is to insist on a complete test drive, get every promised repair in writing, verify the work has actually been completed before taking delivery, and consider having the vehicle independently inspected.