I had Safe Auto Transport move my truck from Kentucky to California. The good news is that the truck arrived with no damage. The bad news is that the truck was missing parts. Two parts went missing that were in the front trunk: the tire repair compressor kit that was screwed down and the dual level charger. Upon receiving my truck, I asked the driver to add a note to the BOL (Bill of Lading) that the parts were missing. He said he did not know how, and asked me to sign. I refused. He called someone named Sam. Sam said he was busy eating lunch and that I should sign and he would update it later. I refused. They eventually updated the BOL stating the missing parts. However, upon calling Safe Auto Transport, they would do nothing about this. If you use Safe Auto Transport to move your vehicle, don't leave anything inside it, even if it is attached to the vehicle! read more

I had a good experience with Safe Auto Transport a few years ago. When I needed another car shipped I called them. This experience was not the same. I spoke to Sam who said he preferred using text to communicate. He sent me a quote to ship a car for. Ohio to California via text. He said the car would be picked up May 11 or 12 and would be delivered a week later. May 18 or 19. He wanted a deposit via Zelle and sent me the email to use. I sent the deposit and he confirmed receipt. i never got any documents or order number from Sam. The car was picked up on May 12 so I expected it on the 19th. On Monday the 18th I sent Sam a text and asked for a status update, he said he would check and get back to me. He never did. The following day I sent another text and got no response. I finally called the office and spoke to Max who needed the order number, which I didn't have. He was able to find the order and said he would check and let me know. I told him I was available Wednesday before noon and Thursday after 2pm. He said "we usually tell you when we deliver" but that he would see what he could do and get to me. He never did. I sent Sam a text and asked for an update. He said he also spoke to Max and didn't know why Max has not responded. On Wednesday about 3pm, Max called and said the car would be delivered Thursday between 8 and noon. I reminded him of our conversation the day before about my availability. He said they would deliver the car on Friday instead. That worked for me. On Thursday afternoon Max called and said the car would be delivered between 8 and 11 on Friday, perfect. At 11 on Friday, Igor called and said he was 40 minutes away but stuck in traffic. He finally arrived at 1230. The car looked to be in good condition with some tiny rock chips on the hood. Max had sent me a different email for payment than Sam used for the deposit. I sent payment using that email but it was not registeredbsonthenpayment would not go through . Igor would not leave until payment had been received. I sent Max a text and he was unsure what to do. In the meantime Igor said they will accept Venmo and provided that information. I was able to cancel the Zelle and use Venmo. Finally payment was received and Igor left. The big difference between these two transactions was a complete lack of follow through communication this time. Promises were made and not kept. Information kept changing. I don't know if this is the new industry standard, but it sure was frustrating. read more

My experience with this company was middling to disappointing. This company was subcontracted by my home movers, so I did not have a choice regarding their hire. For pickup, I had been told to expect a call a day or two before pickup. it came at the very end of the day before the expected morning of pickup, and Art seemed put out that I needed to confirm a change in pickup address. A textbook example of 'failure to plan on your part does not constitute an emergency on my part.' Also, the order was on the books for weeks - a pickup address change should have been addressed far sooner than confirmation of pickup call. The first pickup window was missed by a few hours. The end of the world? No. Annoying on top of the late notice and address change? Yes. Then it came time for delivery. I assumed I would get another heads up a day or two prior to delivery. Again, less than 24 hours' notice. When I texted back to confirm I would be present, I noted some of the above frustrations and suggested that we should not be charged an extra fee for items in the car, and instead of discussing options rationally, someone responded with "ok thats fine, we won't deliver your car then until you confirm you will pay the amount thats due" which was 150 higher than the initial quote. The complete disregard for anything approaching good customer service was astounding. The car was delivered fine, but the interaction with the company was entirely unpleasant and I would pick almost anyone else than do business with them again. read more

FRAUD, THEFT, LIES, BAIT AND SWITCH --- Stay away from this car transport company!!! "Jake" of Safe Auto Trucking LLC (DOT 3829832 - MC01388861) 13512 Bustleton Ave., Apt. 5304 Philadelphia PA 19116 performed a "bait and switch" on me. We contracted for the transport of a vehicle for $980 and on the day of transport he said the price was now $1650 because his driver had health problems. He knew that the car was already packed up for a college move. When I let him know that I would report him, he used my credit card to give himself another $300. I called him to ask what on earth he was trying to do and he yelled at me and said he'd look into it tomorrow. read more

My car arrived covered with bugs on the exterior (perhaps to be expected for a cross county trip, but really couldn't they have cleaned it?) and with mud all over the driver's side floor mat and on the rear left passenger seat. For the amount I paid, why couldn't they wash the car before delivery to my home? Pretty disappointing to have a new car arrive in filthy condition. read more

Art was amazing. Very communicative throughout the process. They picked up our car in California and brought it to our home in Tennessee without any issues. They actually arrived earlier than they said, which was awesome. I highly recommend Art and his team to Anyone needing a car transported. read more

DO NOT--I REPEAT, DO NOT--Safe Auto Transport or Nest Auto Transport. They work together and are total scammers. A rate that initially started at $775 with a $275 deposit inflated to $2,455 upon delivery. They changed the amount owed THREE times between the date of pickup, June 23rd and June 30th, the day of delivery. On June 23rd I was told my price increased from $775 to $1750. They gave a bs story claiming the initial driver was using a 9 car-haul trailer and the 'new' one was using a 2 car-haul trailer making it more expensive. At this point I didn't know where my car was or who had it. The driver would not answer or return my calls. On June 24th AFTER making a $700 payment ($724.50 was charged to my card) I received an "Price and Payment" statement advising my total due was now $1050. At this time, I had already paid $975+ tax . I replied to their email asking them to revisit their math because $1,750-$975=$775. This was completely ignored. In the meantime, I was still trying to reach the driver, after 5 hours he finally texted me back saying, "I will call you tomorrow morning, i have very strict appointments for today." I didn't hear from the driver again until June 30th, he texted me stating, "Hello, I am scheduling the deliveries. Can you please call your broker and ask him to provide me the delivery clearance paperwork." I did as instructed and received an email from Next Auto advising I now owed $1,580. Remember, I had already paid $975 ($1,008.14 with tax). In the email the cost was broken down as follows: 1) $430 for 'Carrier Route Adjustments and they used FMCSA regulations 49 CFR 375.407 to justify the cost and 2) $150 for Earned Broker Compensation -- I was initially told my $275 deposit was the broker compensation fee and the remaining payments was due to the driver upon delivery.--- After some quick math and due diligence I learned that CFR 375.407 can only be applied after giving the consumer a formal notice and an agreement must be made BEFORE the company could just tack on the fee. My quick math told me that $430+$150+775 was $1,355. So, of course I questioned the extra $225 for?? *crickets* When I disputed these charges Chris, Harry, Victor... they ALL LIE and sound the same, so I don't know which one it was. Told me he wasn't feeling good about how this was going this was going and that the driver was acting fishy and I needed to call him. Miraculously, this time the driver answered... and he wasn't pleasant. He flat out told me that either I pay him the $1,480 in cash or I would never see my vehicle, that he would hide it somewhere. Fast forward because this is already LONG..local law enforcement comes out the driver LIES says he never called OR texted me. Claimed the number in my phone wasn't his. He got his 'boss' Paul from Safe Auto on the line and Paul slicked tongued law enforcement so good that he had them trying to convince me that Next Auto were trying to scapegoat the transport company and they were innocent. Well, I ALMOST believed them but they made a HUGE mistake. In sending the their Zelle information to my husband (because they REFUSED to take anything else, get this--because of scammers, *major eye rollage*) he also sent it to my phone number from the SAME number the driver claimed wasn't his. Unfortunately, I didn't notice this until after the Zelle was sent. Things of note...1) they claimed they had to use a different driver, but the number to my daughter on June 23rd with her vehicle loaded is same as the one that was texting me on June 30th. AND 2) According to Safe Auto Transport they picked her vehicle up from a storage facility not the mall, but photos THEY provided at the time of delivery shows THEIR transport at the mall. 3) the driver claims he never spoke with me, if we never spoke how did coordinate meeting for the delivery on the June 30th ..??? He's (Pavlo Sushch was the driver) Russian and his voice and accent are VERY distinctive. I think the two companies are in cahoots. Stay FAR Away from both Safe Auto Transport AND Next Auto Transport. They are scammers and predators of the worst kind. read more

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Terrible, this company has no communication at all, my car was 5 days late, driver didn't answer there phone. If you can go elsewhere, absolute terrible experience. read more

We had an excellent experience. Nexus (broker) assigned Safe Auto Transport (carrier) within 24 hours of our request. The quote was the price we paid. The driver was professional & nice. He contacted us prior to pickup and delivery. His truck was new. Our car was delivered on time with no damage from California to Indiana. It was easy. read more

Great company. Honest and highly professional !! Will definitely recommend to anyone that wants to transport their vehicle. read more

Safe Auto Transport - Vehicle Shipping Near Me - North Highlands, California

My experience with this company has been outstanding. I had issues with another transportation company and Tom with Safe Auto Transport worked with me and really helped me get my vehicle to the new state I moved to. He was easy to communicate with through this whole process as well. The driver, Eduard Mavrinskskiy, provided exceptional service in this entire process once he was assigned to get my vehicle. I am thankful that I worked with these guys. I will definitely keep them in mind for any future vehicle transportation needs. Thank YOU both!! read more

They cancelled last minute leaving me stranded. My car was to go cross country enclosed carrier $200,000 c2 corvette. I have flight plans to be there to receive the car. They didn't even have the courtesy to give a reason. It really screwed me up in my storage arrangement, travel to TN to be with family, not to mention cost to rearrange all these things. And, they said yes to a change I needed because we had a storm in Sacramento that brought heavy rains and wind. Don't trust this company, it is no surprise they get a lot of complaints and only have three stars. read more

Great company and have used them to ship cars open and enclosed carrier. If you are looking for quality Safe Auto is a great option.

Safe, fast and effective. Drivers remain in touch (ish) during the shipment and promises on the time of pickup/delivery are often accurate. The broker (Will) was responsive and attentive at first, but it decreased eventually probably because the car was being shipped by a different company than his. The price was not low ($1650 to ship from SF to NY) but I think it was worth it given that they took the car off the list of things to worry about for me. The driver who was waiting for me to pay him upon driving, was a little restless due to having more shipments to deliver, which made me a little nervous as my bank wasn't initially allowing the payment transaction but there was no malice at play. Overall, this business was referred to me by some friends and I'm happy with their service. They didn't disappoint. read more

We needed to have my son's vehicle sent back east for him. Montway outsourced pickup to this local company. The vehicle was scheduled to be picked up on 01/04, it didn't get picked up until 9:30 at night on 01/06. We were told by the driver that he would be leaving Thursday 01/08 to go back east with the vehicle. The driver ended up not leaving with the vehicle until 01/10. We were told the vehicle would be delivered no later than 01/15. The driver contacted my son and said the roads were closed and he wouldn't be able to deliver until 01/16. Unbeknownst to the driver we had a tracker in the car and he was literally right outside where the vehicle needed to be dropped when he said the roads were closed. I attempted to contact the driver several times with no response, and contacted the company that advised me that have two days after the date promised to deliver (which was never told to us nor is that in writing) I even explained to the company that the driver promised a delivery date of 01/15 and was right there so it doesn't make sense. As of the writing of this (1/16) the driver still has not delivered the vehicle. Very unhappy with montway for outsourcing the pickup and using a company that seems shady and not very friendly. read more

I got a signed contract from Adam Johnson to transport my van. I agreed to a price and dates that my van would be shipped. On the day my van was supposed to be picked up, I hadn't heard anything and called and texted Adam with no answer. I called the company and they said he had a family emergency. They would not honor the price he gave me and offered a price of almost twice as much. The person on the phone did not care at all that I was quoted the first price and he kept saying he didn't quote it. The company should back up any quote their employee gives. Now, I'm scrambling to find another company because I'm not giving them $1 of my money after being treated this way read more

Safe Auto Transport handled moving my 1997 4Runner from Nevada to Missouri. I'm a planner so I booked the transport a month ahead of time. They handled everything great! The driver arrived on time, was super friendly and efficient, and delivered it safe to Missouri. I would definitely use them again of I need to move a vehicle! read more

Safe Auto Transport - 1997 4Runner on the way - Vehicle Shipping Near Me - North Highlands, California

Safe Auto just transported my vehicle from NorCal to Ohio. They were amazing to work with. Did everything they said they would and on time. Mike is a super professional and courteous driver. 5 stars for sure!!! read more

They quoted me for $550 and after I signed my contract they told me that this price is not guaranteed. After calling them multiple times On the day of shipping they found a driver for $1250 more than a double the amount they quoted me and when I told them I can't pay $1250 at the last moment than they threatened me to pay $200 cancellation fee. They are big cheater do go by their quotes they will charge you double the amount read more

Great customer service on the phone. Very professional. They shipped a car from Iowa to Northern California in 5 days. Great experience. read more

I received this referral from a friend and I was pleased with this service. I did not read any reviews prior. I spoke with Alvin who was very helpful and assertive in the process. He communicated effectively with me. I wanted the cheapest route which was an uncovered truck from SC to CA. I inquired about an enclosed truck, was provided a price that was too expensive, but then Alvin was able to find me a driver of an enclosed truck with a decent price. I thought it would take two weeks, but it actually only took 6 days. I had to pay extra in order to delay the pickup date which was fine with me. although I was promised it be delivered on Thursday, the driver tried to deliver it on Wednesday. After a short conversation the car was delivered on Thursday as expected with no issues. There were no additional charges. Overall, I was satisfied and I would use again. read more

Recently my Jetta was shipped from California to Colorado by Safe Auto Transport. There was good communication and updates were provided throughout the entire process. Igor, the pick-up driver, was terrific. He contacted me about a half hour before he arrived. He was very friendly and nice. A couple of days later, someone from Safe Auto Transport called to let me know that my car would be arriving the next day between 11 and 4. The following day, I received a text from the driver, Viktor (another nice person), saying that he would meet me at our designated delivery location at 10:30. Everything was so easy! I had a very positive experience! read more

Fair price and great driver. The car arrived sooner than expected. Communication with the driver was easy, delivery was smooth. read more

Safe Auto Transport - Vehicle Shipping Near Me - North Highlands, California

Dishonest. Bait and switch. Price quoted and actual price differed by $250. Avoid.

My shipping broker Assign with safe auto to transport my vehicle They missed the pick up twice already Called the office still waiting for update from the driver to pick up Will update accordingly & share the experience with the community read more

Great service and communication! Would highly recommend to anyone looking to have their vehicle shipped.

Safe Auto Transport is great! They transported my daughter's car from Northern CA to Texas for he college. Ilya was the driver. Communication was great, car was delivered safely and price was fair. Highly recommend them! read more

Tried using this company to transport a car that I had just purchased and, as indicated by most of these comments, I can attest to the fact that they are a horrible business full of liars who bait and switch at the last possible minute. They sent me a contract with the price of the delivery fee in the contract and then proceeded to call me and try to more than double the price the day that they promised to pickup and transport the vehicle. Absolute worst company I've worked with potentially in all fields, not just the transportation industry. Steer clear of them unless you hate yourself! read more

I was quoted a price and the day of pickup they did not have a driver and the price doubled. My dates were flexible, and the day chosen was by them. I wasted 2 weeks dealing with this company. I would stay clear they are not honest to do business with. Speaking with other companies Safe Auto has a history of misleading their customers. read more

They shipped two vehicles to Florida for me and one was delivered with a new crack in the windshield. The driver tried everything he could to claim it was there when he picked the vehicle up and showed me a picture of the crack and said "see it was there at pick up" I asked him to zoom out of the photo and he had taken it right where we were standing at delivery. I emailed their claims department and called and have yet to hear back almost two weeks later after several follow up attempts. The one time I did speak to them the person said "don't worry we are not running from you". They are. Extremely dishonest company and drivers. Use someone else to ship your vehicles. read more

Signed up three weeks in advance to make sure the vehicle would be delivered and was put off until the day they were to pick up the vehicle to tell us that there wasn't a driver available at the price that was quoted. When we agreed to the higher price, we were given the run around on if we could still have a driver. All of this should have been taken care of long before the actual day of pick up. read more

Safe Auto Transport was contracted to pick up and deliver our car from Northern California to North Carolina. The car was picked up promptly and arrived days earlier than anticipated. Eugene was the assigned driver. His team's level of communication was outstanding. The cost to ship was very reasonable. Excellent experience! read more

I was trying to get a car shipped from California to Virginia and Justin called me to set up transport. Justin sent me a contract that had the price on it once the contract was signed he called my son in law and doubled the price.. when the driver got there to pick up the vehicle the driver didn't speak English nor had communication skills to advise why the vehicle couldn't be shipped. when I called Justin back someone else answered the call David said that he would call back in twenty mins after speaking to dispatc. he never called back but Justin called and the rude behavior was absolutely horrible. after asking for a supervisor Justin disconnected the line . I will never use this company again read more

Safe auto transport will low ball you initial quote then tell you they are negotiating the best price and it will always go up $200-$300. they the guarantee you delivery which they can't do because they don't own the trucks or drivers. they have an excuse for everything that goes wrong and it turns into a finger pointing situation between Safe and the drivers. I was quoted $550 all fees in included ended up $800 . was told my shipment was guaranteed for Friday delivery it's now Monday still no delivery. I was told the payment at pickup was $200 the charged my card $207 they said the additional $7 was fees? read more

Great company to work with, communicative, respectful and very attentive to my transport needs. I highly recommend giving them a try if you need you car transported anywhere in the US. read more

Safe Car transported my car from to chico Ca. To Ohio. They delivered 2days early but I couldn't be there so they waited for me. They were very pleasant to deal with and my car arrived in perfect condition. I would definitely recommend them and will use them for any future ships. Thank you for a problem free reliable ship. read more

Stay away from these guys. They are a bait and switch outfit. They will quote you some low ball amount and then say they cannot find anyone to do it for that price. Communication is poor. Also their contract makes you think you can put the whole amount on your CC but it is a COD. It dose not state that anywhere in the contract. It literally has your CC info right by where it states due on amount due on delivery. Very disappointing treatment for someone in a tough spot. Treating disabled veterans like this should be a crime. read more

I had Safe Auto Transport deliver two cars across country for me. They showed up to my home on time and they delivered the cars as promised. The cars made it in the same condition I gave them to Safe. The fees were definitely reasonable. I am very happy. I would definitely recommend them and I would use them again without hesitation. read more

Safe Auto Transport did an excellent job of transporting my truck from Santa Rosa, CA to Tennessee. The vehicle was delivered as promised with no damage and no surprise fees. I highly recommend them to anyone that needs their vehicle transported worry free at a reasonable price! read more