i went in here yesturday morning because i have been battling a on and off sinus infection wanting…read moreto get on some anti-biotics. I was completely ignored, i was told i have allergies/a cold and persecribed me with something i told them doesnt work. I told the Doctor (Marcia Soul, MD) that ive been struggling with this for years and she put in my chart that ive only had these symptoms for a week. i work in healthcare and this doctor makes me understand why my patients get so pissed off for not being heard by the MD's.

I went to the Stanwood Optum Walk-in Clinic on a Saturday because I had woken up with green, goopy…read moreeyes and had been struggling with a dry cough for 5 days. I also had soreness on the left side of my tongue - not a sore throat. I arrived at exactly 8 am, which is when their web site says they open, there were already eight patients ahead of me. NOTE: MASKS ARE REQUIRED AT THIS FACILITY. The receptionist was very nice and seemed competent. She was definitely the highlight of the visit. I waited just a few minutes and then a nurse(?), she did not introduce herself, took me to a room and took my blood pressure and pulse. She did not share with me what my blood pressure reading was. She did not take my temperature. She asked if I had tested for COVID. When I replied "no" her entire demeanor changed. She asked if I was interested in testing for COVID and I said "no". I did not REFUSE a COVID test, I just didn't think it was warranted for my symptoms. I figured the doctor would tell me if they thought I should be tested for COVID. I was then returned to the waiting room. I waited approximately 1.5 hours - which was not bad considering they were telling people 3.5-4 hours by the time I was called back. The doctor came in and I started to explain to him about the pain that I was having on the left side of my tongue. He mentioned that I did not want a COVID test - the assumption that every person who walks through their doors has COVID is ludicrous! They are so focused on COVID, hence their mask mandate, that they don't even listen to what is going on with you. I am not a doctor, why don't you do your JOB and explain to me why I might need a COVID test? He said there is a "bug" going around that hits the throat, nose and eyes. He briefly looked in my mouth, NOT at my tongue, and commented that my tonsils "were slightly red" - again, I did not have a sore throat. He prescribed drops for my eyes as "Plan B - optional" and suggested zinc lozenges, Mucinex, rest and fluids. He pretty much wished me luck and was out the door. On Tuesday morning, I woke up with the left side of my face PARALYZED! I went to the Providence emergency room (NOTE: NO MASK REQUIRED) and was immediately put on stroke protocol. I was in a CT scanner within 15 minutes of arrival. THANKFULLY, it was not a stroke. It is Bell's Palsy. A viral infection that affects the facial nerve. I am now on steroids, anti-viral medications and eye drops/ointment because I have lost the ability to blink my left eye. With luck, this will resolve itself within 2 weeks but can take up to 6 months. I cannot help but wonder, IF they had been less focused on COVID and actually listened to me, would he have caught this sooner and saved me from the scare of my life and potentially lessened the impact and shortened the recovery for this? To say I am dissatisfied is an understatement. If I could, I would refuse payment, but our wonderful medical/insurance system doesn't allow us to hold doctors accountable for their services. They get paid whether they do their jobs or not!

Terrible experience at billing. I wish I could put " 0 or minus star" after dealing with Billing…read moreDept. They do not want to review the bill at all. I visited this clinic in October twice since the young doc could not do I/D at first visit, I had to come back again. Tri care supposed to cover 100% for these visits as my coverage. I got billed couple hundreds dollars for one of the visits. I called Tri-care, and was told that skagit used wrong code, so they need to use correct one to submit the bill again. When I asked the lady from Tricare , she could not tell me the code, Skagit needs to call Tri-care if they have a question. I called Skagit 360-814-7575, the young lady who talked to me at 1134 am on Dec 15, 2025 told me that they did not use wrong code and I need to check my insurance for coverage, if it's wrong code, "I" need to call Tri-care and get the correct billing code to tell her because it's MY responsibility to correct the billing. I am a patient, I am not working for billing at Skagit nor Tri-care. When I asked her to call Tricare to figure out what was wrong, She said, "Skagit will not call insurance company, we already communicated with insurance company. You are responsible for this billing. " She told me to have Tricare contact Skagit or get the billing code by myself. I explained to her the staffs from Tricare cannot make outgoing call directly, but she kept saying no. I am sure they do billing hundreds everyday. Human make mistakes , but how she knows she is not wrong 100% for sure? I was refused to request for the review the bill , not willing to call insurance company. Tri-care staffs I called cannot make outgoing calls. If Skagit cannot help to solve this problem. Who would help? Basically, if they use wrong billing code, patients need to shut up and pay the whole bill?????

I had to go to urgent care for some confusing symptoms and had a really great experience. The staff…read morewere thorough and kind, without exception. I felt silly because it turned out not to be anything serious, but was treated with empathy, got good answers and left feeling reassured. Lisa Kohler was especially thoughtful, and I appreciated the quick follow up with a phone call to explain my lab results to me.

For an urgent care facility, Skagit Regional Health was amazing. Granted, I did come in expecting a…read morewait - even with a child's sprained wrist. Check-in was fast, easy and private. The lobby area had ample seating and an additional area for overflow. Staff seemed to cycle through the charts efficiently and quickly. Our visit required x-rays, and the x-ray techs were very friendly and awesome with my child. From Medical Assistant, Rianna, to Dr. Rae on duty.... front desk staff, and nurses assisting other patients, everyone was professional and so personable I was incredibly appreciative and impressed!

Went in for a tetanus shot at the urgent care clinic and I was pleasantly surprised by less than an…read morehour wait time and very professional and caring staff. The RN Melissa Rumple that gave me the shot was amazing, she took the time to relax my arm and it doesn't hurt! I guess there's a right way to do it, who knew?!

OK, I LOVE this place. They treated me right away for my blocked ear and everyone was so nice and…read moreknowledgeable and friendly and it felt like such a positive experience. I have to tell somebody.

I don't normally write bad reviews but I have to with this one... I'm still like mindblown this…read moreeven happened. Had the most bizarre experience at Indigo Urgent Care - Marysville tonight. Eiisley fell on her arm and can't move it, Everett clinic and Skagit walk where we normally go were already closed, 7:15pm I see Indigo is still open. First time ever going there and was thankful a walk-in was still open so Eiisley didn't have to sit in ER for hours in pain. We walked in...no one in waiting room, one car outside great! I filled the receptionist in on what happened where she cut me off and said you'll need to take her to the ER we just took in another emergency, I verified they were open till 8 (because I didn't think you could turn away patients until closing time) and let her know we're ok with waiting and understanding they're taking care of another patient just really didn't want to go to the emergency room if we didn't have to- at that point she became overly aggressive, cut me off again and screamed at me "I'm not dealing with a attitude tonight, get out now" I was shocked, all I could do was turn around to leave and thought no this isn't right so I said wait what's your name? Now this is where it gets really weird... she yelled out "your worst nightmare!!" I was so caught off guard, most bizarre thing I've ever experienced at a healthcare facility. I walked over to her to see her badge and she pulled it from her chest and said MICHELLE NOW LEAVE, GET OUT and we left... I'd really love this company to pull up the video footage, see the interaction and get a response because wow, it was almost unbelievable.

I think they're fine for trauma or emergency care, and the staff are courteous and attentive …read more.. I've had one Emergency Department visit, and felt that the attention and care were appropriate. For my chronic conditions, I think they're deficient and inadequate, and their approach is limited; I would not call the approach offered to me "health care" but rather "symptom management." (Some writers call this "a pill for an ill.") Health doesn't come from a statin or ACE inhibitors or beta blockers or steroids; it comes from many lifestyle steps we can take to fundamentally improve the overall condition of our bodies and our real health. None of this has ever been offered to me at this place. I've also talked to a number of women being managed for osteoporosis. The standard knee-jerk approach of vitamin D, calcium, weight-bearing exercise and bisphosphonate medication is woefully incomplete and leaves out many actions, dietary steps and supplements that are essential for bone health. Whatever your condition is, look it up under the "Integrative Medicine" or "Functional Medicine" or "Naturopathic Medicine" approaches and see how much more you can do to really support your health. For me, at least, speaking just about my own experience here, I call their long-term approaches to my conditions "Dys-Functional Medicine"

I broke my ankle and tore a ligament. They got to me fast. Everyone was very pleasant. I never felt…read moreforgotten.

Everyone here is so kind and generous and fast they go out of there way in the pharmacy to help…read morethere customers out . Thank you

Always very attentive, friendly, professional, caring and helpful. Helped my 11 year old with her…read moreears many times.

This is a smaller clinic but it is growing and they recently opened up more space and added some…read morenew medical staff to the team. I have had my CDL physicals done there several times and have also seen them for health visits. They can order and interpret bloodwork too. As a non member I pay a little more but I think it is very reasonable. I find they are willing to listen and then help with your health. Check out is easy with a credit or debit card and you are on your way. If you have tried to get into a Family Practice and had to wait weeks, give Thrive a consideration.

The 2 stars are only because Liz the PA treated me really well. That's where this ends. While Liz…read morethe PA there is great, if you're shopping for your own medical care be ready to feel like you're buying a used car. I recently worked with Liz and she was fabulous, but my experience trying to become a member was no different than buying a used car. I was due in September for a quick blood work phone call to check how my medications were working. I was paying out of pocket, and my appointment for this 15-20 minute call in May was $50. I spoke with Alyssa and she explained if I became a member in September, the appointment would be included. A membership is $65. I hung up, prepared to pay and sign up in September like we discussed. They sent me paperwork to sign up for August, not what we had discussed. I let them know I wanted to start in September because I wouldn't be using their services, and that's when the cold unfriendly emails began. Like wtf. First, they said that since my last appointment was in May, no I couldn't sign up until I had another full patient appointment. (News to me) Then, they told me that their prices just went up so no, it isn't just $50 to go over blood work. The tone of the email was unfriendly and borderline rude and it was clear they wanted me to sign up and pay $65 for a month I wasn't even using their services and I'm not okay with that. It sounded like they were making things up to make it very inconvenient for me to wait. This is not a place I would recommend doing business with. I'm seriously disappointed because I liked Liz there, but the way this was handled was not okay. Be prepared to be haggled over memberships if you bring it up. Just no.

Dear Brian, After 32…read moreyears as a business executive and 20 years as a master executive coach, I've worked with hundreds of teams--some good, some struggling, and a rare few that shine so brightly they become the gold standard. I didn't expect to find one of those rare teams while wearing a hospital gown. During my almost four-week stay at Skagit Valley Hospital--especially in these very trying times--I experienced what can only be described as a Master Class in both personal and clinical patient care. Every single day, from the first to the last, I felt the presence of something you can't fake: a culture of trust, respect, and excellence. From housekeeping to dietary services, from CNAs and nurses to doctors and specialists, every member of your team not only performed their role with skill, but infused it with genuine kindness, attentiveness, and heart. What I experienced was seamless, coordinated care--delivered with humanity. Too many people to list each staff member I encountered, A special shout out to Dr. Wood, Dr, Goodman, and Dr. Sharma. In my work, I often use Patrick Lencioni's The Five Dysfunctions of a Team as a roadmap for building high-performing organizations: Trust - the bedrock of any great team Healthy Conflict - honest, constructive dialogue Commitment - unity around shared decisions and goals Accountability - holding each other to the highest standards Results - collective success above all else Most organizations can manage the first one or two. Rarely do I see all five fully alive. Yet here, in every department, every shift, I watched them in action--consistently. This was more than healthcare. It was the embodiment of what's possible when people are aligned in purpose, values, and mission. I would love your permission to do something special to honor the people who made this possible. Additionally, I would like to create a feature story about this experience to share the extraordinary culture and teamwork I witnessed--inside and outside the hospital walls. I'd love to hear your thoughts on this and explore ways to make it meaningful for your team. Thank you, Brian, for leading a hospital culture that not only heals bodies but lifts spirits and restores faith in what a truly great team can achieve. With deep gratitude, Eileen M. Terry ETC Consulting LLC etrw@aol.com 360-320-7096

Went to urgent care first, they sent us to ER. Waiting room was empty, but quickly filled up after…read morewe were there for awhile. My family has always had excellent care here, as have I, and also in the surgical center across the street. Its too bad people can't realize that they aren't the only ones in there, there aren't enough Dr's to go around for everyone all at once, and your probably not the worst off patient in there. These folks are busy, looking after many people, and acting like your the only one there that matters doesn't help anyone. Thank you for being there Skagit Valley Hospital, I believe your doing the best you can during the circumstances.

Quick service, knowledgeable, quick to answer questions in depth and an overall great experience. I…read morewill be referring to all my CDL holder friends to this clinic, and I will be back to renew my medical card again!

Absolutely fantastic. Fast, effective, inexpensive (10% of what I was quoted at another urgent…read morecare). The PA was incredibly knowledgable and efficient. The best urgent care I've ever been to.

My kitty (eleven months) got spayed recently and the whole process was just awful. The drop off and…read morepickup line felt so rushed, I could barely ask any questions and I was so nervous and concerned for my kitty and it felt like they were just undermining my concerns and rushed me in and out of there. (I paid $110 btw.) On top of that, my cat came back with FLEAS. She's an indoor cat, and has never had fleas before. Makes me wonder how sanitary their areas are and how they keep the cats after surgery. I do not recommend taking your fur baby here or getting them spayed/neutered here!!! :(

I had both of my cats spayed at The Noah Center. Everything went smoothly and the healing process…read morewas good. No issues afterward and the cats did really well. Overall, a good experience and I'm glad I took them there. * Added pictures of my girls *