I don't normally write bad reviews but I have to with this one... I'm still like mindblown this…read moreeven happened. Had the most bizarre experience at Indigo Urgent Care - Marysville tonight. Eiisley fell on her arm and can't move it, Everett clinic and Skagit walk where we normally go were already closed, 7:15pm I see Indigo is still open. First time ever going there and was thankful a walk-in was still open so Eiisley didn't have to sit in ER for hours in pain. We walked in...no one in waiting room, one car outside great! I filled the receptionist in on what happened where she cut me off and said you'll need to take her to the ER we just took in another emergency, I verified they were open till 8 (because I didn't think you could turn away patients until closing time) and let her know we're ok with waiting and understanding they're taking care of another patient just really didn't want to go to the emergency room if we didn't have to- at that point she became overly aggressive, cut me off again and screamed at me "I'm not dealing with a attitude tonight, get out now" I was shocked, all I could do was turn around to leave and thought no this isn't right so I said wait what's your name? Now this is where it gets really weird... she yelled out "your worst nightmare!!" I was so caught off guard, most bizarre thing I've ever experienced at a healthcare facility. I walked over to her to see her badge and she pulled it from her chest and said MICHELLE NOW LEAVE, GET OUT and we left... I'd really love this company to pull up the video footage, see the interaction and get a response because wow, it was almost unbelievable.

Have had a fever for a week now with a pretty severe headache. Thinking it might be an infection so…read moreI took myself to Indigo this evening. I checked the website before hand and it noted there was one in line. I came in at 6:30, closes at 8. Was told there are 6 ahead of me, when I questioned the one online he said he didn't know why they do it that way. He said I could wait or they could make me an appt tomorrow. I said I would wait. Reception said they would call me if they had an appt. Was never asked my name or what I was wanting to be seen for. Message was very clearly leave it's late. If urgent care doesn't care, who does?

Had a video Endocrinology appointment with some crazy old wicked grandma who asked questions but…read moreinterrupted ever question I tried to answer. She may have been having a seizure or something. Not sure. Haha. Her names Tristan Boy, and if anyone else is remotely like her in this place, I'd avoid it like the plague. They will charge you an arm and a leg after being obnoxious. US medical service and pricing is pathetic. Come get your perfect example here.

It depends on the Provider you get, but overall I have had very good experiences there.read more

They haven't replaced a Primary Dr who left Feb 2024, his temp replacement is leaving after a year…read moreand still haven't tricked another Provider to work for them. Beverly needs to retire, she can't manage, short staffed, Dr's lie on After Visit Summary and takes 10 days to refill medication. Only good person is Shelly. Manager is incompetent, not present or available, and Providence should be shut down because of the mistakes that have caused an unsafe and toxic environment

If you're coming for anything other than basic checkups and things of that nature, I'd seek care…read morefrom else where. They've made scheduling appointments more than difficult and are not very professional in the way that they speak. I had an issue with a snarky comment (maybe it was suppose to be a joke, either way it was very inappropriate) an assistant made invalidating my genuine concerns for my daughter and when I expressed this uncomfort with her PCP, I was told "oh she's just a boy mom". I don't even know what that's suppose to mean. I do not feel that this is a safe space for people with neurodivergence as it is not taken seriously.

I visited optum for a follow up visit as I was not feeling well and I was very disappointed by the…read morequality of attention provided to me. The medical assistant did not took the time to understand my health and started concluding on conducting tests that I never requested. Optum should provide training to its medical personnel on how to manage people and make them feel comfortable when they come for urgent health matters.

Took my grandson here for a sore arm. Great care, x-rays and diagnosis. Referral done promptly…read more Great visit.

Quick service, knowledgeable, quick to answer questions in depth and an overall great experience. I…read morewill be referring to all my CDL holder friends to this clinic, and I will be back to renew my medical card again!

Absolutely fantastic. Fast, effective, inexpensive (10% of what I was quoted at another urgent…read morecare). The PA was incredibly knowledgable and efficient. The best urgent care I've ever been to.

The Everett Clinic (now Optum) has become truly terrible with the transition to Optum. I have…read moreexperienced crazy wait times, lots of billing issues, and problems that go unresolved despite multiple requests to fix misinformation. I love my kids pediatrician, which is why I havent switched yet, but honestly its not worth it anymore. The most recent experience is that I cant view billing information for my four year old. I was told that I "havent been granted access due to privacy laws" despite being able to see all of his notes and private information and being responsible for payment. And despite filling out paperwork in the clinic (signing as his parent a form to authorize myself as person to view account *insert facepalm*) this issue still hasnt been resolved. Truly frustrating and incompetently run.

I walked in on Sunday of a 3 day weekend to have my nose checked out. Thought I might have broken…read moreit. I was in and out in less than 40 minutes. Katherine Hurd was the MD who saw me and she was amazing. Super friendly and helpful! The technician (I'm sorry I don't remember his name) who checked my vitals was also great. He had a really relaxed manner, great sense of humor, and put me at ease. It did turn out that I had broken my nose so off to an ENT to get it checked out further. Hope my visit with them is as great as this one.

I have been to this clinic twice now. Very easy to get appointments sometimes even available same…read moreday. Staff is very attentive and definitely cares for their patients. This is a great alternative since my primary care was a month out. Highly recommend this clinic

Went there today as I was directed by Providence Regional Medical Center on Friday. The Woman there…read morewho has worked there for 6 years claimed they do not take walk-ins. This POST says "Walk-In" They would not see me!

I've been a patient at this clinic since this building was built so let's say 20+ years. My Dr. Is…read morea wonderful doctor. My favorite nurse is Maria. I've never had a problem here EVER. Until today. March 22, 2023 Friday. I walked in to a completely empty front office. There was not a soul in sight. There were already 7 people waiting. The silence was deafening. 5 minutes later a young lady wearing scrubs walked out from the back somewhere holding her lunch. She didn't look up one time to make eye contact with ANY OF US. She hurried out the front door sight l without uttering one word of acknowledgment to ANYONE. Not a,"someone will be right back, it's lunchtime." Or anything. She just kept her head down and almost ran out the front door. When the receptionist did show up, l stood up to be ready for her to call my name...and I just stood there waiting.. and waiting.... SHE never made any eye contact with me wither, she just sat down at the check-in desk and started typing. I'd never felt so invisible and disrespected there... EVER! I was going to go to Optum. They've taken over the Everett Clinic. I would have started there by now but they don't take Medicaid or Medicare. How that is even possible I don't know but it's true soooo I'm stuck with Casa del Seamar until I check out.

I was very impressed with my visit here…read more The front desk staff seems to be on top of answering the phones getting you signed in the wait was not too long Dr. Gray was an absolute sweetheart very knowledgeable great bedside manner. I feel very blessed and fortunate to have found this local provider