Call from staff to help get things started and give information. The online process was…read moreunderstandable.

Nobody is ever in the office they have people waiting outside for hours extremely unprofessional…read moreabsolutely terrible it's like this every time I'm here it's like there lunch is 24/7

Great place, well run. Clean. Excellent customer service…read more We had a complex move, and Jonathan was fantastic accommodating our needs. Our moving trailer could not go to the apartment, so we separated trailer content into storage and into a smaller truck for the apartment. We needed a second storage unit "on the fly" and he found a unit close to the first.

Great customer service, clean and affordable, convenient location, and I really appreciated the…read morefree truck to move in. All in all, a 5-star storage unit facility to use. Highly recommend! Thank you

Quite possibly the worst experience at a uhaul location ever. Rented a truck through the app and…read morethe lady who works there gets a call right as I'm done checking out and says it's no longer available because someone else is using it for a "one way trip"? And the next U-Haul location was 30 minutes away... would not recommend this place to anyone.

No follow up. No appt. confirmation. Rude staffers. Bottom line, this place totally sucks. They…read moredon't want your business. They schedule an appt. And then don't honor it. I have the confirmation. Every staffer I've ever talked to there is totally rude. I've never wished so bad that this place would go under. If you support this business I hope you get the same lack of service and courtesy I got. You've been warned.

DO NOT RENT FROM EXTRASPACE.COM - They doubled my rent after 5 months. This CORPORATE COMPANY is…read moreVERY SHADY, after 56 years of life I have NEVER had a company be so deceptive and do me so wrong. My rent doubled after 5 months of renting. I KNOW WHAT YOU ARE THINKING, no it's not an introductory rate. Never once did I see introductory rate, never once did I see move in special. I'm not new to storage, I've had a large unit in Tacoma for over a decade, I know rates go up, I know about move in specials, I know rates periodically go up. I know about all the things they would say to try and smoothe things out. They are 100% wrong, and they are being 100% deceptive. Get you in, double your rate. STAY AWAY, you'll be sorry!

BEWARE OF PRICES. I got a rate increase after 90 days doubling my rent. Called several times to…read morediscuss. I was told I could prepay to avoid increase. Never got approval to prepay. 3 different people gave me 3 different rates. Now I told I can't pay in advance at the old rate. Someone approved $90.40 as my rate. Almost double. Don't trust the information provided to you by the people that answer the phone at the 800# or the office location of your storage. Apparently their District Manager makes the decision. They don't offer the opportunity to discuss decision.

It's been six months and I have not received a refund for the unit I never received. They sold me a…read morelocked unit and said there was nothing they could do about it. I called every week for months and was redirected. They ignore my calls and will not answer. Do not rent here.

I recently leased a 5x5 storage unit at this facility. However, I never moved any items in to the…read moreunit because of my poor experience upon move-in, and I cancelled my lease before the first month was up. I requested a refund of my rent and move-in fees, but was not granted one. Upon arriving at the storage facility on my move-in day, I followed the directions I was sent in an email from Secure Space and attempted to unlock the gate using the provided gate code. The code did not work. I went to the manager's office for assistance and after a few minutes he was able to get me logged in to the online system, which I was for some reason not fully processed in yet, despite signing a lease and paying the full balance the day before. I proceeded through the gate, which now worked with the code, and went to my assigned unit. Upon driving around the facility, I noticed many piles of items and what appeared to be garbage left around. I found my unit, which was down several hallways. The outside door leading to the hallways was unlocked. The directions stated that I should find a combination lock on the door to my unit, and use the code provided to open it. However, rather than finding a combination lock on the door to my unit, there were two blue locks requiring a key. I returned back to the manager's office again to troubleshoot the lock problem, only to find him gone and a sign on the door saying he would return at 5:00, even though it was after 5:00 at that point. I called the number listed on the office door and was directed to a woman who worked for Secure Space. I explained the situation regarding the locks and my inability to enter my unit. She expressed concern that the manager was not in the office and said she would try to contact him. She was unable to get a hold of him and told me to "wait outside the office for 15-20 minutes to see if he'd show up". She said she would then call me back to follow up. I waited outside the office for 25 minutes without seeing anyone. At that point, I decided to drive back to my unit to see if perhaps the manager was there or busy working somewhere else on the property. I could not find him. I parked outside my unit and called the number back that I had previously talked to, and this time was connected with a male. I explained the situation again. He stated that he was the manager and that he left a sign on the office door saying he'd return at 5:30, hence his absence. This was not true-the sign said 5:00. He was unapologetic about the situation and seemed frustrated with me. However, he said he would run down to my unit to help me troubleshoot the locks. I waited outside my unit for another 15 minutes. Still the manager did not show up. Finally, I called again. He said he was on his way. A couple minutes later, I saw him coming around the corner towards the entrance to my unit. Again, there was no apology on his part for the inconvenience. Together we walked to the unit where I showed him the two locks on the door. He said that he had to go get a tool and physically cut the locks off of the door. He left again and came back with a large set of cutters and then proceeded to cut off both locks. Upon opening my unit, the manager looked inside and stated that the unit hadn't been swept out and that he'd be back with a broom. I waited for him to retrieve it and looked inside to find the floor of the unit littered with debris and a pile of what appeared to be dried excrement in the corner of the unit. A few minutes later, the manager returned with a broom and a large shovel. He attempted to pick up the dried excrement off the floor with the shovel, but a stain was still left. He stated that he'd refund the price of my lock for the inconvenience (this never happened). Then, he left me to move in. Unfortunately, at that point it had been over an hour since I had arrived at the facility and I felt neither safe nor taken care of. I did not want to move any of my items into a dirty unit where there had just been excrement on the floor. I left and had a car full of items that I was unable to store. I wrote a thorough e-mail detailing my experience to Secure Space customer service, and never heard back. Finally, I simply cancelled my lease because I didn't want to be charged for another month at a unit I was not using. I was never refunded the price of the lock, as the manager had promised, nor was there any response to my concerns. Overall, my experience with Secure Space Lynnwood could not have been worse. I would not feel safe storing my belongings at their facility, no matter how low the price.

I had a great experience with Whytes Storage in Everett. The facility is clean, secure, easy to…read moreaccess, and the monthly payment wasn't bad either. The manager, Kayla (I think her name was), was very helpful, kind and professional. She took the time to explain everything, answer any questions I had, and just made the whole process nice and easy. I highly recommend this place to anyone looking for a good storage facility in the area.

This is my favorite storage facility. All the employees I talked to were helpful and friendly. The…read moreprices are competitive and they have so many options with controlled environment. The manager was so helpful ans my questions. I would definitely recommend this place and the employees too. Cerffina Moonyier