I had orginally joined due to an insurance agent, Eric Kratzer. He was very helpful, explained…read moreeverything and treated me like I was a person rather then money to their company. He was able to save me almost 60 dollars a month, which was fantastic. After he parted ways with the company, the customer service changed. Nicole never seems happy to talk to me, rather annoyed actually. After calling to cancel renters insurance my insurance went up 70 dollars a month for no apparent reason. Calling to get an explanation... forget it. Needless to say I left as soon as I could! Horrible attitude towards your customers.

Nicole and Haylee have been an absolute pleasure to work with. My husband I are purchasing our…read morefirst home and through the stressful process, Nicole and Haylee made everything so smooth. Our lender even said they were impressed with how quickly Haylee reached out about our homeowners insurance! Super responsive and some of the best customer service I've experienced. We weren't going to bundle home and auto but after the unbeatable quotes from Farmers, we couldn't say no. We are looking forward to working with Nicole and Haylee for a long time!

Great prices and great local people. Now there's someone who answers the phone and helps with all…read moreinsurance requirements

Doug Gaul insurance agency, especially April, have done an excellent job of providing our complete…read moreinsurance needs and their entirety. We have been insured through Doug Gaul insurance agency well over 15 plus years and we have nothing but positive experiences this entire time. April has always been available to help us in times of emergencies as well as when we simply had very general questions. We, along with other extended family members, are customers of Doug Gaul insurance agency. We highly recommend April to others and are greatful for her support of our insurance needs. M. Smith and F. Saenz

If Yelp would let me I would give this a NEGATIVE rating…read more The ads say "Trust Germania!" Nothing could be further from the truth! I had Germania for my insurance for my homeowners policy for my home in Round Rock. I recall switching to them because they were the cheapest policy I could find...well, you get what you pay for! I have been SCREWED twice by this company. 1. We received significant hail damage to our roof from hail storms. The adjuster came out and said we just needed to patch the roof. This was the 2nd time we had a leak and we were told by 3 contractors that our roof was borderline from numerous Central Texas Hail Storms and it should be replaced. When the adjuster met with a contractor he learned that the shingles had been recalled and therefor said the hail damage didn't matter and denied our claim. The shingle recall had to do with installation. Our roof was leaking from hail damage and the contractor said our roof issues did not stem from the installation but from hail. 2. My BIGGEST problem is with Dennis Schmidt. He runs a "one man show" with no one else in the office. His lack of support staff left me blind sided with a cancellation of my policy: We moved out of our home and into a new construction build in April 2011. We opted to have State Farm insure our new home since I was not pleased with the service we received from Germania. I called Dennis in July to inform him that the Round Rock home was vacant, on the market, and would likely close in August, just at my renew time. I wanted to make sure that when the policy renewed I wouldn't have to pay for the insurance on the property since that was being insured at the new house. Dennis sent me the appropriate information and he said "he'd take care of it." Underwriting came back and said that we had to keep our house coverage at $167K even though the house was on the market for $135 and the tax appraisal was $127. Dennis told me that was the way it was b/c rebuilding the home in case of loss was $167K--which didn't make since to me since the tax appraisal also included the lot. Okay, I figured it was no biggie b/c I only had to insure it for a few more months. Fast forward to today. I called to tell Dennis that our closing had been pushed back a few days and not to cancel the policy until then. He said "oh, that policy was cancelled on the 7th." WHAT?!?!?! I had no idea the policy was cancelled, not to mention I called TWO weeks ago to tell him to cancel the policy on 8/31 b/c we were closing. I asked for him to call and confirm and let me know if there was anything I needed to sign. He claims they mailed me a cancellation notice at the end of July. Here it is 8/30 and I had no idea that my house has been uninsured for 3 weeks!!! I was livid. I asked Dennis why he didn't call. He said he had surgery and wasn't in the office. That's right, his company was not managed at all while he was out! No call, no follow up, NO COMMUNICATION! Now I'm praying that my house doesn't burn down in the next few days b/c if it does I loose everything! Bad business folks! I have a network of people I can call on to step in if I have an emergency so that my clients aren't left hanging. Not Dennis. Don't trust Germania because in the end you will pay money only to be screwed time and time again!

I've used Germania for car insurance since 2002 and they've always provided friendly, courteous…read moreservice. I've found the people that work there to be especially personable and they always offer helpful advice when I call with questions about my policy. Once I forgot (oops!) to pay my bill for a couple months and they helped me get back in good standing. No complaints, other than the long drive since I live in Austin.

Excellent service, GREAT staff! I have been working with Miss. Jennifer Navarro past few months for…read moresome properties and my auto insurance. I find Jennifer as an intelligent, courteous, honest, well-educated, and a kind individual. Mehrdad Vatani, Ph.D.

Switch from another State Farm agent to this location, I was assisted with ALL THE INFORMATION and…read moreanswers to my questions by a representative named Kate! She went above and beyond to help me with exceptional customer services. I highly recommend calling this location and requesting Kate she was a ABSOLUTE GEM in insurance customer service and had KNOWLEDGE of what she was actually doing. So grateful for this agent and Kate.

Friendly - yet professional people in this office! They took the time to make sure I understood…read moreeverything about all of the policy options I considered. I would recommend this office to anyone and everyone I know. I won't go anywhere else for my insurance needs, EVER! This is the kind of office that I wish every company ran. I felt comfortable there, and I kept expecting a massage therapist to step out of an office and fix my tense muscles! Actually, just visiting and learning from these people made all my stress go away!

From the owner: I make it my mission for me and my team to provide remarkable customer service. We are available to…read morehelp 24/7 to help you manage the risks of everyday life, recover from the unexpected, and realize your dreams. Whether you are relocating to the Round Rock or greater Texas area or a lifelong resident we look forward to assisting you and your family or your small business. Call me today for a free quote on your auto insurance, home insurance, life insurance or small business.

Did you know MetLife does auto and home insurance? Did you know that MetLife does LOTS of Auto and…read moreHome Insurance? THEY DO!!! After our previous agent decided to no longer do insurance (#akward) a friend pointed me towards Aaron. I met him at his office and explained EVERYTHING we had been through with cars, car accidents, and even lawsuits before. I REALLY know the value of good insurance, and I wanted to make sure that found a policy that wouldn't leave me hanging if needed. We were able to find a fantastic policy through Travelers, and we decided to move our Home insurance over as well. Super easy to just have one little bill a month and I know I'm covered. Unfortunately, I had to use my insurance coverage almost right out of the gate on my new (to me) minivan. I'm so thankful that Travelers took care of me just as Aaron promised!!! The funnest part? Aaron was offended that I never even called him! I didn't need to!!! If your looking for new home or auto insurance- make sure you talk to Aaron Vallejo with MetLife- and he will get you hooked up!

From the owner: I'm a MetLife Auto, Home and Life Insurance agent and insurance broker working with over 25…read moreinsurance carriers to help save $100 to $1500 annually for over 500 families in the Round Rock area and across the state of Texas. Navigating the insurance landscape can be confusing, let me be the trusted partner that demystifies the process and helps you gain the peace of mind that comes from knowing that the things most important and valuable to you are protected. If you need car insurance, life insurance, homeowners insurance, renters insurance, motorcycle insurance and more - I can customize a policy that is right for you. Yo hablo español y puedo dar cotizacines de seguros en español!

The office is completely incompetent they were unable to find a policy I purchased back in…read moreDecember. I called today to find out why no one has sent information to my complex about the insurance I purchased. When the first unpleasant lady said she couldn't find my policy. I immediately asked to speak with someone that could cancel the imaginary policy that my hard earned money purchased and that they were so kind to take! Definitely WOULD NOT recommend them! Save yourself the headache and choose another company!

I came into this office for my renters policy. The staff here are very knowledgeable and patient…read more They are caring, kind, and intuitive to your insurance needs. Competitive pricing as well. I switched companies after a complimentary review of my current policy.

Great company! Customer service is amazing, and the best rates I have found. I can call or email…read morejust about any time of day and someone always reaches out within minutes. I call and add things on as needed and they always get it done so quick. Love having great customer service and someone you can trust with all of my business insurance!

Marilyn and her team of awesomeness will work hard to find the best deal for what you need. When we…read morewere looking for coverage for our store, I have many quotes from different insurance company including TWFG. After looking over the details on all the paperwork, I have found TWFG's quote has better coverage with similar cost to other. I told the other company about it and they even told me that they can't beat what TWFG offered. Been their client since and now they handle all our insurance needs for both business and personal.

I always get the best service from Farm Bureau, which to me is much more important than anything…read moreelse. When I'm in a jam, I want to be able to call my agent direct and get the problem fixed. Farm Bureau always does that.

From the owner: Low rate auto insurance, homeowners insurance, life insurance. Quality customer care and a long…read morehistory of taking care of Texans. Awarded top honors by JD Power and Associates for 2012 Central Region.