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    Recommended Reviews - Safelite AutoGlass

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    3 years ago

    Very pleasant employees, quality, and fast work. They even vacuumed and wipe down the inside of my AudiQ5

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    We aim to please! Thanks for sharing, Melody.

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    Thank you, Teeshia! We're proud to have your business!

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    Ask the Community - Safelite AutoGlass

    Deseret Glass

    Deseret Glass

    4.6
    (12 reviews)

    Great company, great job. Skip Safelite, their high prices and ridiculous quoting system. Shaun…read moreshowed up on time, a time he worked into my schedule and kept me informed as to installation date and time. Excellent work including difficult recalibration of sensors and alert systems. Took his time and did it right and was 32% less than Safelite. No extra "surprise" charges. Good guy, good company.

    I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

    Gerber Collision & Glass

    Gerber Collision & Glass

    3.0
    (4 reviews)

    If I could give Zero stars I would. I was required to take my car to Gerber collision by my…read moreinsurance company. My insurance company said they were trustworthy and reliable so I trusted that opinion. The process of getting my vehicle fixed the first time went well. After getting my vehicle returned to me. I was hearing some noises from the area of the collision. So I returned my car to Gerber and I had to have a rental car again for two or three days. I didn't hear a single update in those few days until day three. And the only thing they told me in that update was that my car was at big O' tire. So they didn't even have my car the whole time and NEVER updated me or told me my car wasn't even at their shop anymore. And in that one and ONLY call update, they told me my insurance company wouldn't cover the $100 fee. Again, seeing as how this was my only update I got, I didn't even know what fee they were talking about so I inquired about the problem. And that's when I learned my car wasn't at their shop, that it was at Big O tire and that they would charge me a diagnosis fee. So as you can imagine, I am frustrated at this point. I was never told my Vehicle got moved without my permission, and then it got diagnosed with a fee attached without my permission. If I knew any of this, I would've said no and taken my car back day one. so when I go to pick up my car from Big O tire, I tell them the situation and that respectfully I am not paying a diagnosis fee when I didn't even know my car was here. And the gentleman at the desk told me that that is not what Gerber told them. so not only did Gerber move my car without my permission and get it diagnosed and then would have me pay a diagnosis fee, they LIED to big O tire about the situation and tried to make me look incompetent or disrespectful. I wish this was the end of it, but it's not. A few days later I get a call from enterprise car rental company, saying I'd be charged $25 or so for a day of rental use (insurance paid for the first day or 2). I asked why and long story short, Gerber logged me returning the rental back to them on a Thursday when I in fact, returned the car to them on a Wednesday. Bottom line is that Gerber is dishonest, disrespectful, disorganized, unprofessional, uncommunicative, and extremely un-thorough. I am genuinely confused as to why any insurance company would recommend Gerber and esteem them as a good and honest body shop. I suppose they're comparing them to how insurance companies are as well. lying, disrespectful, and just out to get your money.

    Does not deserve a star 1- Lack of attention to detail to…read morethe point of ineptitude 2- Control Arm Not Completely Installed - think of what could have happened if that control arm completely detached driving down the Interstate!! 3- Left rig dirty 4- Do not listen to customer NEVER EVER BRING YOUR VEHICLES HERE

    Safelite AutoGlass - windshieldinstallrepair - Updated August 2026

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