Have to give 1 star. They do not allow zero stars. We have had 3 different appointments to replace a windshield. The first time the rep shows up and tells us he was here to repair, even thought we scheduled to replace. The second appointment they cancelled stating they order the wrong windshield. And this last one they just didn't even show up, it is 1 hour past the time range they gave there is no way to get a hold of anyone. What a joke. Find another company to replace your windshield as this company is a complete joke. read more

They fixed a Ford glass trim issue under warranty by replacing the one that shattered and the one that could give me future issues.

the Crack brought me back well i shall say more like Chip... i dont wait till it turns into a Crack. quick visit thar wasn't to quick to get my window chip sealed. my insurance cover the expense. which i think alot of people are unaware of. is best to seal the chips that a rock hit your windshield verses leaving it as is. keeps it from running and spreading throughout your windshield. i also love they offer to replace your rain whippers. which are infused with rainx read more

Very nice work! My dad is happy and the man who is cleaning my dad's car is super respectful. read more

Safelite AutoGlass - Auto Glass Services Near Me - Houston, Texas

Finally got rescheduled for oct 4Th. actually dropped off the car this time. got a call shortly after saying that the window they had in stock had scratches on the passenger side, would i accept this or wait for them to get a replacement in. so, rescheduled for Oct 11th. 4th times the charm? NO. Shortly after noticed a whistling nose. one of the special order trim pieces was coming loose. so they ordered another one. more waiting.... so went in a couple weeks ago, Dec 9th , with the part just flopping in the wind. tech pulled the part off, wasn't actually attached at this point, and covered the holes. finally got in on Dec 18th to have the new Trim Kit installed. They found that there was a gap in the seal and removed and reset the glass and install the new kit. The next day one of the new pieces flew off on my way home read more

I brought my vehicle in originally on March 26, 2026 1818 Bingle, for windshield replacement. While driving it to work the next day I could hear wind coming into my car and the windshield rattling, I called 832.214.4783 and spoke to Lenny. Lenny in formed me he was at a different location but to take my car back to the location where I had it replaced. So, I went Saturday April 4 2026 and was told I needed a warranty appointment in order for them to check my windshield. The appointment was scheduled for April 11th at 8:30. I bring the car in the service men test drove the car and said he could hear what I was talking about. He then took the car to the back while I waited in the lobby and probably an hour later he came inside to get me and stated they placed a new windshield in the car. He game me the do's and the don't. On my way home I could still hear the wind and the rattling from the windshield. I tried calling back and I got a voice recording saying they were closed and to call back on the next business day which will be Monday April 13th. It is now raining and the rain is leaking inside my car from the windshield and also dripping down on the floor. Please see pictures and videos attached. I hope you all can get this resolved before this issue causes other damage to my vehicle. I'm back at safelite for the 4th time. I'll update once they are done. I wish I could add photos to see and hear the horrible job they did. read more

Safelite AutoGlass - Auto Glass Services Near Me - Houston, Texas

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A technician was scheduled to come out from 8-5. I canceled appointments to make sure I was home all day only to receive a call from Safelite not until 12:45 informing me the were going to cancel my appointment. It's completely unacceptable they did not call until this time of day when they could have called first thing in the morning. I ended up driving clear to town and went to Native Auto Glass instead, they provided great service. read more

I've seen where others did not have the same experience, but this was service that was provided as advertised. The worker arrived in the designated time, was very professional and I am pleased with the results. They offer a competitive rate made better ($80 discount) with a simple promo search. This added to the mix it was certainly the best value option as they replaced my windshield in my driveway. Well done Safelite. read more

My car was broken into last week, so I made an appointment with Safelite on Thursday, October 30 for Saturday, November 1 between noon and 5 p.m. At 1:47 p.m. on Saturday, I got a call saying the glass was damaged during shipping and they would need to reschedule. Annoying, but fine. Things happen. I was rescheduled for Monday, November 3, same time window. Then, at 3:28 p.m., I got another call saying their parts department hadn't been communicative and they had no idea when, or even if, the part had arrived. The representative even said she wasn't going to schedule another appointment because they didn't know when the part would arrive, but that she would call me when she received word. I spent close to $500 on this repair, and in the meantime I have had to rely on others for rides to school and work. I am also losing money every day on a parking pass I can't use. As a PhD student, I have limited time and money, and this entire situation has been nothing short of ridiculous. Their customer service is unresponsive and disorganized, and there has been zero accountability or effort to make things right. I cannot recommend Safelite to anyone. At this point, I am seriously considering filing a complaint with the Better Business Bureau. I just want my glass replaced. read more

I recently had a poor experience with Safelite AutoGlass. My windshield was damaged, and I chose Safelite AutoGlass from Google as I knew they were a reputable brand. They recommended a windshield replacement since my damage spanned across the entire windshield. I opted for their standard and most popular package which included a new replacement windshield, expert installation, a nationwide lifetime warranty, and new wiper blades for a grand total of $430.13. I paid upfront and scheduled an appointment for the afternoon slot (12:00 pm-5:00 pm) on Friday, May 31st, 2024. I received a text from my technician, Jolana, at 4:44 pm saying she was 25 minutes away, although the time slot ended at 5:00 pm. I had taken the day off work, but she arrived after working hours. When she finally showed up, she informed me that the replacement glass was actually defective and that we would need to reschedule. We rescheduled for the following Monday, June 3rd, 2024 for the morning slot (8:00 am-12:00 pm). I let it go. On Monday, I took the day off work again, but nobody showed up during the scheduled time. I received a call at 2:07 pm from the same technician, Jolana, saying she would arrive shortly. When she attempted to install the replacement glass, she again stated that it was defective and couldn't be installed. She mentioned that the warehouse replacement windshields were weirdly all defective, and we would need to reschedule for another time. At this point, I was frustrated because I had taken 2 days off work, my technician didn't show up during the scheduled times, and despite pre-paying for the service, my broken windshield was never replaced as their replacement windshields were all somehow defective. I had to continue driving around Houston with my newborn child with the fear of my windshield shattering even further. This was completely unacceptable. I contacted Safelite AutoGlass manager, Tiffany Brown, to share my experience. She informed me that the glass which was previously looked at as defective on the first Friday was actually fine and that Jolana could come back to install it. Tiffany stated she would give me a $54.13 discount for my inconveniences which made the total job $376. Jolana came back and installed the windshield. Even though my windshield was replaced and I received a small discount, it was not worth the headache. I cannot recommend Safelite AutoGlass by any means. If you want to avoid this nonsense from happening to you, get quotes from other windshield suppliers. read more

Safelite AutoGlass - Safelite AutoGlass with their "defective" windshield replacement. - Auto Glass Services Near Me - Houston, Texas

Never give these people your real phone number and use a burner email account to get a quote.. which most likely will me more expensive than anyone else. I told them I had my windshield replaced by someone else for $175 cheaper and they keep calling and sending emails. I finally blocked their number and listed their emails as spam. You have been warned, read more

I went to satellite in Pearland TX, because my insurance company recommended them for my windshield repair. I spent over a $1000.00 out of product to have the glass replaced on my Audi SUV I received my car back with small slivers of glass all over the interior and their repair person had mangled and destroyed the VIN number plate inside of the window. The service person never said that they had broken the plate and I had to point it out to them; this happened in March 2025 it's now July and they still have not repaired the damage. I called Audi and was told that the part comes in two weeks. When you call the number there is never a person only automated and it ends the call without before you can speak to anyone. TRASH HORRIBLE AND DISGUSTING my car Is two years old and they are not concerned at all!!! read more

The quality of work is horrible, went in for a crack in my windshield, they tell me no problem we can fix it, they came in and told me, everything went well, come to look at it, it was one of the worst jobs I have ever seen, it looks like a bird crapped on my window, and the value$176.00 I could have done a better job. Flat out Horrible read more

Safelite AutoGlass - Before and after photos of their repairs - Auto Glass Services Near Me - Houston, Texas

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Kimberly was awesome!!! She came out within 40 mins of me requesting the service and got my new windshield on within an hour and a half!!! She was so quick and responsive. She was also super friendly and informative!! Great service! read more

This is the worst place to try and contact. No one answers you at the shop even their own employees can not get thru. This is ridiculous!!!!! read more

My navigation was a little off when leading me to my location, but if you drive around back of the parking lot, I am sure you will find it. Plenty of parking and the staff is friendly and helpful. Just an important FYI, they remove the stickers for you and place them on the new windshield. The only thing is they will tell you 2-3 hours (for a replacement and recalibration) and they will call you when it is ready. They didn't call me. I called them to see the updated status and they told me it was ready and the text for me to pick up came 45 minutes after I called. But they are open until 6 and I stayed on the same side of town so it was fine for me. I would use them again and recommend to others. read more

Safelite replaced the rear glass on my jeep. The technician showed up on time and did a good job on the replacement. It was a fair price, but I was charged for a rear wiper blade I did not receive. I have attempted (several times) to have a refund issued but have not received it. I received an updated invoice that reflected the rear wiper price removed but still no refund to the credit card. If Safelite was as proactive issuing a refund as sending out customer satisfaction surveys, I would give them a 5-star rating but since I have not received the refund, I would rate them a 3. Hopefully others utilizing their services will check their invoice carefully for charges for work not done. read more

One final update. Have to give credit where it is due. Despite no further contact from Safelite, yesterday a replacement antenna showed up at my house. Unfortunately, I had already bought one myself, but I appreciate that someone (no idea who) at Safelite finally picked up the ball here. Giving them back a star. Addendum later same day: they sent the wrong part. :) Keeping my star... read more

They were able to take us for a window replacement on the same day that we called. Tania was very helpful and friendly and made us feel comfortable while waiting. read more

From beginning to end an amazing five star service! I had a rock hit my windshield from an 18 wheeler, which cracked my windshield across! I have glass coverage through my insurance that was through Safelite! They scheduled me that was convenient on a weekend and came to your house! My technician was on time for the timeframe they gave me. He took extra careful Care to install the new windshield and calibrate all of the electronics! I would recommend them to anybody! read more

I had my windshield replaced by Safelite on Oct.08, 2024. The service technician (Sandro) called to advise that he was on his way. Technician arrived on time and began the process of replacing my windshield. He was very careful not to scratch my vehicle. The entire process only took a little over an hour, and I am very pleased with the results! Highly recommend! read more

The only thing safelite I like is the jingle Safelite will quote you $300 something online then when they get there it bumps up to $700+ read more

I was quoted $300. I was charged $764. An extra $450 (more than double the quote!) for the recalibration. The quote said a recalibration would be needed but didn't include the $$. I brought it up when I was paying and the lady knew it was happening online but didn't care. read more

After having a car rock chip on my new Toyota Camry, I went to Safelite for my windshield change. I was naive and did not understand why they asked me to change the wipers (on my own money). I decided not to, as my car is in 2024. After the windshield change, I was told not to get it wet or use the wiper for 48 hours. When I came home, I got a call from a technician to make sure I placed a 10/10 review. It did not rain for a while, and after a few days, when I used the wiper, it got stuck and made a huge noise on the new windshield. That made me realize why they insisted on changing the wiper from the beginning (again, on my own wallet). I will not advise anyone to go to such a corrupt company. read more

ANOTHER UPDATE!!!!!!!! I returned to Safelite yesterday about the defective window glass and glue on my car. They took the glue off but did not change the glass. They tried to tell me there were no chips on my glass and the car has been recalibrated. I got inside of my car to show them the chips you can see from inside of the car. Not hearing it. I told them it could not be recalibrated because I left their facilities at 3:30 and came in a little before 10:30. I was gone 5 hours that day and received a message that my car was being recalibrated at 4:47. So, when I came in yesterday, they claimed my car is recalibrated but it does not slow down or stop before I'm on a cars tail. The car does not stop. If you look at the receipt they have changes, it said I left at 5:57 on last Thursday when I left at 3:30. Also, the metal that is flat against my window is up where rain can get between the window and metal. In other words, it can turn bad. Very poor service. They want you to be crazy. Do not go to this location!!!!!! read more

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I was quoted 343.52, 367.46, 382.86, 397.64, 432.82 & 447.46 all for the same job, only difference was time & date. I called customer service to see if they'd honor the cheaper price and I was pawned off to a local store who confirmed dynamic pricing / surge pricing like I was thinking from the jump read more

They didn't replace the windshield with the same quality windshield and said they couldn't fix the UV masking on the new windshield.

Strongly don't recommend this store I placed online ordering and charged me $392.08 for my mini cooper windshield replacement in May. They scheduled 3 times appointments. The first two. They said they needed a part to finish the work. 3rd appointment no one shows up. Almost 3 months , my windshield still not be placed. I called to store ask refund several times still didn't get my money back. I tried to contact the Safelite company, and only AI responded. I may lose my money. read more

Safelite will charge you $600 to recalibrate your Tesla cameras. I was charged this unaware that it was $600 as I read the initial quote when I did the online form and the total was just under $900 total. As a busy single mom I just noticed the final charge to my card of $1,465.00. Recalibration requires you to press one button. Follow one of the YouTube channels online for the simple step and don't get ripped off by this company. read more

It has been three months since I posted a review here and brought their attention to charging me twice. They said they will act on it but so far they haven't. I'm attaching pictures of two times that I was charged for a windshield replacement. Their customer service continues to be pathetic, wish I could give a 0 star. read more

Safelite AutoGlass - Charged twice!! - Auto Glass Services Near Me - Houston, Texas

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My wife's car needed the windshield replaced so my insurance company sent Safelite out fix it, once the technician got there he realized he had the wrong replacement. He left and later returned with the correct one, however in the process of replacing the windshield he scratched up the hood and front wheel well of the car. I called and was told someone would come out and look at it, they did and about 2 weeks later when I called I was told the guy never turned in the photos. The person on the phone asked me to text him the pictures and would take care of it, here we are about 9 days later and still no word from him either. Customer service has been a headache to work with and I will never use these guys again. read more

Safelite AutoGlass - Safelite damaged my car and now won't return my calls. - Auto Glass Services Near Me - Houston, Texas

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I'm convinced that safelite does not take window installation serious at all... a company this large that literally does one thing should be able to do that one thing flawlessly. I've had two windows replaced now and both jobs have been a nightmare. My vehicle was damaged with ZERO resolution. If they damage your vehicle the best your going to get is "I'm sorry". Window installation both times was done poorly and I had to schedule follow ups to have them fixed. I hate to complain but this location is poorly trained and poorly equipped to perform window service. read more

The tech they sent out damaged the cowl cover and didn't tell me. They didn't bring the expensive wiper blades I paid for either. It has been impossible to reach someone that cares to help rectify this. I've had to schedule under warranty even though this is not a warranty issue. I'll be pursuing other avenues to get refunded on the blades and get our cowling replaced if it doesn't get attended to asap. read more

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Had an appointment: never showed up. Every attempt to find out what happened was an auto bot which made it impossible to get a reply. When I finally got a person got no apology, tried to up sale me on services, and then just said we'd be there tomorrow. Nothing like their commercials. Price and convenience upfront sound great but not in action. So disappointing. Still waiting on my repairs. Another large company outsourcing their services as a call center to franchisees with no accountability. read more

Service advisor was cold and unable to listen and comply. So I terminated the work order and went to another company that was more than happy to comply with my simple request that no one drive my vehicle but me. I gladly paid them what they ask. Never will I do business with Safelite Auto Glass again. And I wont say anything good about them either! read more

The service at Safelite was outstanding! Hopefully I won't have to return back, but if I do have to I will go here. James was wonderful. He made sure to let us know that they only replaced the window and not the tint. We were there for about an hour I would say. The two ladies at the front were helpful and ensured that we made ourselves comfortable. The sitting area had coffee, water, and coke options for beverages. They had a variety of snacks as well. We also learned that if you liked Safelite on Facebook you would get a free can of glass cleaner! Going to attach a picture of the cleaner with this review. Payment was quick and easy and James went as far as vacuuming my seats and my floors in the car. It was greatly appreciated. If you ever need your windows replaced, go to Safelite! read more

Safelite AutoGlass - Auto Glass Services Near Me - Houston, Texas

I went to their shop. They took my truck back on time and finished an hour early. Cleaned my windows and vacuumed out the broken glass. Good ending to an otherwise irritating situation read more

Safelite AutoGlass - Mew rear glass - Auto Glass Services Near Me - Houston, Texas

The one star is for the two interactions I had with the front desk. Both times in and out the first woman I interacted with and the Second Gentleman were very nice and understanding. I dropped my car off at 1:30pm with an appointment to fix my windshield. I was told two to three hours which is standard as I've done this plenty of other times at other safelites. I ubered home and then back again at 4:30 with my one year old son. When I arrived at 4:30 the front desk told me it would be another 15 minutes. Ok no problem but still kind of ridiculous because it's been three hours and they close at 5pm. I waited another hour and it still wasn't ready. I finally left with my windshield fixed at almost 6pm! The lady next to me also was almost done but her appointment was at 3:30 which makes sense. So apparently they just forgot about my car?!? I will never return. Absolutely ridiculous service. read more

Very disappointed with the lack of attention to detail when finishing a windshield replacement, (also, had to wait weeks for the replacement and drive twice to their location, which didn't disappoint me as much as the quality of their work) As you can see from the pics the seals are not fully adhered to the glass. The glass quality it's okey, but do not expect the quality and appearance of the original one. When I chose a company I selected the one who I thought would provide the best service, not the cheapest. I posted some of the pics I took. I tried to contact the company by phone, but the wait time can be long and their website doesn't provide a section to input customer feedback. read more

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There was one thing that really bothered me when I was at Safelite. I had walked in first and a lady was right behind me, but she received service first. One of the front desk lady asked any one have a chip (on the windshield) and I and the lady who was behind raised our hands, but of course the front desk lady didn't asks who was first. So even though I signed in first, the lady who was behind me received service first. Not sure what was the point in making an appointment if it's run by who raises their hands first. Overall, Josh was great! Friendly, very thorough with step by step and explaining the process, and not to mention... funny guy! 3 stars only because I like my technician! read more