Jason has been so wonderful to work with at this location! I was recently rear-ended on 85 by a AAA…read moreTruck and after receiving the claim ID through the insurance adjuster, I was able to make an appointment with Classic Collision for the initial quote on damage to my Hyundai Touscon. Jason has been so communicative every step of the way with both me and the adjuster. It has been such an easy and seamless process of getting my car fixed, and he also made sure that I was able to get a rental car covered by the driver's insurance the same day as dropping my car off. The Enterprise is located right next door to the shop (so it was super convenient and I didn't have to worry about getting a ride somewhere else to get the rental). I cannot recommend this business enough if you ever need to get a quote and labor done on your car due to damage from a car accident!

I scheduled an appointment for an estimate at the Cumming location. Not only did they get me in…read morequickly, but my estimate was done thoroughly and efficiently. They had me in and out on a Monday morning. The staff was polite and professional. The gentlemen that assisted me (Ryan) was kind, honest and very helpful. I had a slight issue with my door, and he not only treated me fairly and honestly but fixed it right there, as it wasn't as serious of an issue as I thought it was - he had the right tool for the job. It's very hard to find auto body shops with integrity. If I ever need an auto body service again - I will not hesitate to go back! Thank you, Ryan, for being so helpful!

Lyndsi was not only rude and apathetic, but when she handed me the wrong part that didn't fit my…read morecar, she motioned to her coworker and left the room and never came back. Terrible service. I get better customer service at the DMV. You've lost a long time customer.

Staff was above and beyond helpful when I came in with a broken windshield wiper during a nasty…read morestorm. I was stressed because I had them installed at a shop a couple days ago but they weren't open to replace it and I had very little money. I was fortunate that they had one about to be thrown away and they were nice enough to give it to me and install it for me when they saw me struggling to replace it. Thanks guys!!!

Avoid this store at all costs and avoid it especially whenever Larry is working. Not sure if he's…read morethe manager or assistant manager but his customer service skills are non existent. He was very rude to me from the beginning while trying to process my return as well as he does not seem like he wants to work in general. He will find some way to not process your return. I wont be stepping foot in this building again. Honestly you are better off shopping at Napa, better quality service and parts.

The assistant manager here is very rude and condescending. Tried to tell me the only wiper blades…read morethat would fit my car were $40 per blade only and the lower priced blades wouldn't fit when I know better. I bought blades from here before and they were $20 per blade and she was very smart at the mouth saying last year we didn't have inflation. You're telling me the blades are at a double price markup?! I'm not stupid ma'am and you're very rude and lost a person who regularly shopped here. I won't shop here anymore I'll take my business to Advanced Auto Parts going forward. ***Update*** Just went down the street to Advance Auto Parts and found blades to fit my vehicle for $20.99 per blade. So much for inflation!!! ‍

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Although we purchased our Escape Hybrid their, my first attempt at service had been a complete…read morefailure. Sometime back I registered with Sue for oil change. Then a friend said it was too early for an oil change. Called her back, left message - nothing. Talked to my sales rep and he agreed. Should be 5k. Asked him if he could cancel. Now 5k and wanted to register. Did reviews and Todd was mentioned highly. Called and asked for him. Held a bit and then heard "this is Kate." Ok, set appt. Set appt for 15th at 2. Well got virus on 9, so called the following Monday - yup vm, and asked for either the 23rd or 24th around the same tie. Got a vm with "Ok Friday." Well is that the 24th or the 17th??? Called back and left vm questioning. Nothing, but on the 16th got a vm message from Heather confirming my appointment for the next day - Fri 17th. Called and left message for her and nothing. Can't help but think if you try to make an appointment and you get this kind of "service," how will they do with my car - ouch. Moving along as there are other Ford service places. This type of situation falls upon management; poor management, poor service.

I was notified by Valvoline and my dealership that I was running low on my 2021 Hyundai Kona…read morebattery. I called and the gentleman said yes we have one we'll take a look to see if we can install for you upon coming in. I promptly went to this location because it was going to save me about $200 verses the dealership. Immediately, he treated me as if he didn't want to help. Muffling things like "oh my reader is saying I shouldn't touch your car" "the dealer is a criminal they want to steal your money, I've worked there before" "turn your car on and off, nothing is wrong with this battery" "there's too many warning codes" .... I had paperwork saying I needed a battery and it threatened my integrity. I grew up around the car business and this is NOT how you treat a customer that ultimately pays your bills. I am a young professional that takes exceptional care of my paid off well maintained vehicle. I felt discouraged, frustrated and unseen. He then told me "if I put the battery in, and you have to get it towed to the dealer don't blame me". Sir, what happened to you just saying you COULDN'T replace my battery? I feel almost profiled. As a woman, by herself I hope that he doesn't treat others this way as the face of Advance Auto Parts. I went to AutoZone and they felt SO embarrassed that I was treated this way at ANOTHER company, their competitor nonetheless that they gave me an extra 20% off and instantly put the battery in, took away the old one and even SHOOK MY HAND. I hope this is a learning lesson for associates at Advance Auto, I'll never come back.

So I went in to buy rotors for my car. The salesman gave me the wrong rotors. I gave him all the…read moreinformation of my make and model. Honest mistake on his part. So I go back a few days later to swap them out for the correct rotors. Well the manager Jeff was very rude and arrogant. He also tried charging me 26$ more for the rotors I need which were cheaper than the ones they gave me. He doesn't need to be a manager. He's not good in customer service. Really he doesn't need to interact with customers at all. I will no longer be using advanced auto in dawsonville. I've now wasted 3 hours of driving and time,gas to get the correct rotors from advanced.

Recently traded in my car so my negotiation was both on the value of my trade in as well as the…read moreprice of a car I was interested in. I personally don't enjoy car buying experience. Checking cars out - yes, the whole negotiation and paperwork - hell no. The team at RBM made it transparent, quick, very professional. The process took about two days to complete as my trade in was out of state and I needed some additional docs to comply with GA requirements. They made this my best car buying experience ever. Not my first time buying a luxury vehicle so I know what level of service to expect, but this was a whole another level of professionalism and customer care. Highly recommend.

This dealership used extremely deceptive practices on my 24 yr old daughter's lease deal who has A1…read morecredit and was a first-time car buyer. She thought she was agreeing to lease a new car for $48k but they actually charged her about $56k for the car after all the hidden fees were discovered and she had a RENT RATE OF OVER $7k. They added a $699 paint protection film that she never received nor agreed to be added, a $1095 acquisition fee a $899 dealer fee, $994 upfront fees and $1298 sales tax/tavt fee. She gave $2500 in cash at signing and they did not apply this to cap cost reduction. We reached out to them regarding violating consumer protection laws and leasing laws and they refuse to admit any wrong doing.

What outstanding and above " the call" service and professional folks here.!. I moved to cumming ga…read moredown the road from here. Found out I needed to move over a thousand miles away. My Lexus suv before this needed an expensive ac evaporator core. The nearest other dealerships were double $ and not helpful.. Sooner auto did the job for less with clear communication and Thought and saved the day! Plus they gave me a great deal on service ahead of the long trip! Thank you! Made the nightmare trip safely

Good with basic repairs. Have used them several times and prices were fair ...best to have apptread more

I backed my van into the dumpster with the side door open and it wouldn't close all the way. Took…read moreit to Cumming Collision and they estimated $3,700 for replacement repair. I asked if they can just fix the dent so it will close all the way since I didn't care about the scratch. They said they won't do that since that won't fix the problem... So I took my van to Classic Collision in Duluth. Anyelo met with me and I asked if he can just get the door closed without it beeping. He forced the door open, grabbed his hammer and banged the corner a few times and voila!! He didn't even charge me anything which I am so grateful for because I've been dreading spending money I don't have. It's nice to drive without the constant beeping of an unclosed door and the $3,700 price tag hanging over my head to get it fixed. I will get it fixed eventually and definitely know where to go next time! Thank you for your kindness. God bless!

Angela and Anyelo Cabrera and their manager are not honest nor professional. Anyelo will not…read morecommit to any proposal, and will want to change the proposal based on if you are paying out of pocket or if the claim is through insurance. Also, he will start adding things not required despite knowing that it is a 20 year old car and just the crash bar and the bumper needs to be replaced. I did not want anything else done and Anyelo went on how the manager instructed that the frame needs to be pulled and cannot give warranty till that is done. In addition, he wanted to keep the car while he ordered the parts rather than calling me when the parts arrived. Angela is all talk, zero action. Despite telling her to have Anyelo to return phone call, she will give excuses, "he is out to lunch", etc. Do not go to the Abbotts Bridge location. Instead go to Cummings location and Kevin and Glenda will treat you honestly and do what you ask them to do. No playing games, professional, and let me keep the car while the parts were ordered. Same company different location and great honest attitude. Angela and Anyelo should learn from Kevin and Glenda how to treat people honestly. The manager at the Abbots Bridge location needs to take a hard look in the mirror and take a lesson on Ethics.