I think it's really cool, so I used the Yelp Projects tool to aid me in locating a professional…read moreauto glass company to replace my windshield. I received a few quotes with varying prices and couldn't decide, therefore I also did a Google search of reviews of the various places to help me make my decision of where to take my vehicle. GP, which is 45 mins away from my home, and an hour in traffic from my work, quoted me a flat rate with parts and labor included, which was $20 more than a shop in my neighborhood. The removal and install was fast, and the gentleman was very professional. My bill was actually $20 more than the flat rate quoted. Therefore, I ended up paying $40 more than I would have paid had I gone to a local shop, 1hour 45 mins driving, and a 1/4 tank of gas. Pricey lesson learned. However, I'm grateful that my windshield is fixed before winter. I recommend this location for folks who live in the area. It's clean with a comfortable waiting room. Also, if you're low in cash, make sure you know that "flat rate" doesn't mean the same to everyone. Use the Project tool to receive quotes, etc, but do extra homework and know exactly how much a service will cost you in exact pricing, considering your travel (gas) expenses, and time when comparing.

Asking a windshield store for a basic new windshield quote…read more One would assume that is what they are here for. One would be wrong. It is like pulling teeth.

set up a mobile appointment didn't show up. No communication at all. Wouldn't recommend.read more

My story starts at Safelite, in Troy MI…read more I was there this morning for a 9:00AM appointment. One person waiting for her car (Ms. X). I was originally going to pick it up when finished, but decided to wait. At 9:30, another customer walks in and says she is early for her appointment. I watch as her call gets pulled into the service bay as mine is still in the spot I left it. Just before 10:00 someone comes to give Ms. X her keys and she leaves. At 10:00 another customer walks in and says they are right on time. I watch as their car goes into the service bay while my car is in the same spot. I see a couple of service people come to the desk and return to the service area. I go outside to take a call outside and see that there is an empty service bay and I decide it is time to get my keys and go. I went to the desk after some shuffling of papers looking for my keys on the desk the guy goes to the service area comes back and hands them to me. No apology, excuse or explanation. I say "thanks" and leave. I got home and started searching for a place for service. I called E & C Auto Glass and was quoted a price a lot lower than Safelite, and he could come out to my house in the afternoon. Marc came to my house and did the repair in an hour. He also charged a lot less. Repair looks like it was factory new. I will recommend E & C to anyone that needs to have a Autoglass repaired. Maybe it would have been different if Satellite came to my house to do the repair, but in the end, I am glad I did not pay ahead of time and I same a lot of money and supported a small business. Not to mention I have a Safelite story to share in a commercial if they want.

Matt and team at RC Auto Glass are amazing! I called around to several shops, but RC had the best…read moreprice by far, including mobile service. Due to the rainy conditions, I took my car to their shop for a windshield replacement instead of using the mobile service. The work was done fast and the team is friendly.

Absolutely incredible service! Matt got me in and had my new windshield done in a couple hours…read more Great prices and all around great people!

They diagnose and fix what's wrong. Honest. Reasonable prices. As a senior lady, I appreciate…read moretheir help keeping my 2014 auto running.

I needed tires, so I looked online and the tires I wanted were in stock. I went to Chesterfield…read morelocation, and they didn't have them in stock, so they ordered them. It wasn't really a big deal as it was a Saturday afternoon and they would get them on Monday. The guy that ordered them said they would be in between 10-12 and they would call me. At 1:30 I decided to drive up there thinking they forgot to call me and let me know they were in.... I asked the guy at the counter and he said they didn't make it on the truck, but if I still wanted to do it they would be there on Tuesday. I said sure and confirmed they would call me when they were in and the guy said yes.... A week later I have never heard back and I went and got tires at another business. I really do not believe this company cares at all customer service.

Rani and his team of technicians at 4 Lowest Price Auto Glass serviced a lot of our dealerships…read more Whether it was simple windshield replacement on one of our used cars, to one of our limited edition Aston Martins. We trusted him with installation and calibration. Thank you

Top notch place for windshield replacement. I will recommend to anyone. Friendly service and worked…read morewith my insurance company.

Poor Customer Service!!!!! I received a call from the Safelite repair office in Clinton Township…read more The Person I spoke with Christina explained my insurance wasn't verified and I needed to call my insurance company to help expedite the claim for service scheduled for tomorrow. Needless to say this isn't how businesses is conducted for windshield repair. I asked to speak to the manager on duty (Jim) and he was useless as well and he thought having poor customer service was a good idea. I will NEVER use this company and I hope anyone that reads this review doesn't give this company their business. Let me also add poor customer service has consequences. I wonder if the Safelite Corporation knew what kind of employees work for them. Looking at the reviews something needs to change.

Worst company and customer service EVER! Had a chip…read more"repaired" . These people made it worse and now I have to have the widescreen REPLACED due to their incompetence. The guy with beard is perhaps one of the rudest nonchalant people l've encountered in sometime. This place gets paid regardless and cares not for your satisfaction. I will never go to this company ever again. DISGUSTING PEOPLE ******update. The sorry response below just shows the lack of accountability this company has!! The refuse to take responsibility for a poor repair instead say it is the glass. I have NEVER had a repair fail in 30plus years of driving and repairs that have been done. So ya. The repair was done improperly. PERIOD

Wow! What a great company! Justin came out and was such a joy to work with! From his phone call to…read morealert us he'd be here earlier than expected to his complete professionalism. I was alerted on my messages as to what was happening as he needed to replace our whole windshield. This was truly a great company that has great communication and kindness.

They don't fix anything. They only stop the chip/crack from spreading. They told me the repair…read more"might" still be visible. Should have explained it WILL REMAIN visible, but they will only stop the crack from spreading. Only had this done one day ago, so who knows if it was even done correctly. I have had over a dozen windshields repaired through the years, and NEVER experienced something so poorly done. Would not recommend!