This is long, but worth the read to hopefully avoid this happening to you. I have had the absolute worst experience here and unfortunately, it's still ongoing! First off, they said I would need to come into the shop for the replacement because they need to calibrate it and they can only do it in the shop. Well I drop it off first thing in the morning and they end up not even finishing it, even though it was there all day until almost an hour after they closed. They say they will have to have a mobile tech come out and calibrate the windshield. Fine. The mobile tech comes out and he ends up not calibrating it, but REPLACING THE WINDSHIELD! Yes, the brand new windshield that did not need replacing. Says he can't calibrate it, we need to come into the shop. Fine. This morning, I'm driving my car and water starts pouring out from the headliner onto the screen and dashboard of my car. Obviously they installed the windshield incorrectly. It's not even raining!! It is nearly impossible to get in contact with anyone from the shop and when we finally did they 100% did not care and told us the earliest we could come in to fix it is Saturday. It is currently Tuesday. So now, I have water leaking out of the fabric liner and onto the electronics in my car. My car smells like mildew, and we are expecting rain every day until this weekend. The manager was supposed to contact us and still hasn't. I regret coming here so badly and I would never ever recommend this location to any of my friends. Hopefully we hear from the manager/owner soon and can work on some sort of resolution. read more

Awful, awful, awful. Run, do not walk, they are a miserable group at the Orange Park location on Kingsley. From Brian, the tatoo guy at the front desk, to the tech team, they are so miserable to deal with. Three trips to get the right OEM windshield...just take my word for it, they totally are sub-par. read more

Safelite AutoGlass - Shop on Kingsley. - Windshield Installation & Repair Near Me - Orange Park, Florida

Dropped car off at 11am, came back an hour later only for them to tell me they got the wrong windshield. This, after having already removed my existing windshield. They said I would be rescheduled for the following weekend. When they went to put my old windshield back on they did a half-assed job: lower windshield trim not fastened properly, upper seal not fastened properly and while I was driving on the freeway it came off, half of the seal was flailing around getting glue all over my roof, and my passenger side A-Pilar cover is now cracked. I decided to cancel my appointment and I don't trust them enough to fix the damage they've done. Please do better, guys! read more

Safelite AutoGlass - Upper seal came off! - Windshield Installation & Repair Near Me - Orange Park, Florida

Used them because it was easy to schedule through Allstate. Had leaks in two cars. Appointment time doesn't mean much. I would suggest going somewhere else. read more

This Safelite location is unprofessional and incompetent. They confirmed our part and appointment, then canceled our appointment the day before because it was "suddenly" unavailable, even after being told it was confirmed. Today, after finally installing the glass, we were informed they can't calibrate the heads-up display. Not once during multiple conversations I had with management or even when we dropped the car off did Heather (manager) or anyone else mention this was a possibility. Now it's supposedly a "rare occurrence," and we're expected to schedule another appointment with the dealership to finish the job. They took on work they weren't capable of completing and wasted our time. If you expect transparency, communication, good service or even fully completed service, look elsewhere! read more

I paid $191.33 for chip repairs and one of them failed with the windshield cracking straight through the repair. I had Safelite replace the windshield and their warranty stated I would receive a refund for the chip repairs. That was in August and after having been in contact with the branch, customer service, and sales audit I still do not have the refund after over three months of calls and emails. read more

Safelite AutoGlass - Crack straight through one of the chip repairs. - Windshield Installation & Repair Near Me - Orange Park, Florida

Here we go again... my review of Safelite after the interaction today Pictures and videos included. We tried AGAIN to give them a chance. I wish I could give ZERO stars!! Don't ever let SafeLite near your vehicle. You will be forever regretful. We were REALLY hoping the 4th repair would be the one that actually fixed the truck, but worst experience so far!! And even after the plastic header piece flew off our FJ Cruiser, TWICE, they don't care. The current piece is so loose that it needs to be taped down to protect others on the road since these now have a tendency to fly off while we are driving down the freeway. And the rude, incompetent manager said it was installed CORRECTLY. Can you believe we have to drive around with duct tape on our expensive Toyota FJ, all because our insurance had us use Safelite for a windshield repair. NEVER AGAIN!! read more

Safelite AutoGlass - Top piece of molding that now we have to tape down. 2 have flown off on the freeway so far. Safelite SUCKS! - Windshield Installation & Repair Near Me - Orange Park, Florida

See all

they did a fantastic job, the guy contacted me multiple times to confirm the time of the appointment to make sure i would be available. i was a bit concerned because my car has a heads up display but their were no issues and it worked immediately without any need for calibration or anything. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Orange Park, Florida

My dad was driving on the road, and a semi truck in front of him hit a rock. The rock flung and hit my dad's windshield, resulting in a large crack across the windshield. I called the car insurance, and within minutes we wer scheduled a time to have the windshield fixed with safe autoglass. I was hesitant and scared at first reading all the reviews here on yelp about this place, but thought, maybe it's gotten better and gave it a chance. When my dad and I first walked in, they knew that we had an appointment at 10am. We were told it will be a few minutes till a tech comes since we were early and he is working on the one before us. We didn't mind and waited. Not even 10 minutes later, our tech Shane showed up and gave us the run down of how long it would take to finish. We decided to wait until he was done. We didnt have to wait long and within 30-40mins the windshield was all fixed a d new again. Everything was all good. Shane did such an amazing job! I would definitely reccomend this place! read more

i had my windshield replaced in April, no problem. Then the blue tape that was used on the windshield and the roof of my car. Upon removing it took my paint with it. Contacted Safelite the next day spoke with the office manager. She informed me that there was a recall on the paint color of my car for 2015 sent me the information and the link to look it up. I then looked it up and there's been no recall. Paint color has a defect therefore it has been peeling off of vehicles. Mind you it didn't just come off it was pulled off by the tape used also leaving some adherent behind as well. Basically they provided a service that damaged my paint they are not responsible. I've contacted NHSTA. I've also contacted Kia corporate and I've also spoke with my insurance company. read more

See all

Signed up for mobile service and they never showed. Waited from 1-6pm. No communication to let me know that they could not make the appointment. Honestly after reading all these 1 star reviews it was DEFINITELY a blessing in disguise. read more

I would never recommend Safelite to anyone. And definitely stay away from the orange park, Fl location. On May 21 we went to your website to make an appointment to repair the front windshield & back glass in our truck. May 31 was the first available appointment, arrival was suppose to be between 8:00 & 12:00 that day, May 31. They sent an email on May 30, no verbal confirmation by phone to inform us the part for the back glass was not available for installation on May 31. Instead of offering to replace the front windshield on May 31st and to replace the back glass at another date they proceeded to cancel the entire appointment, again without so much as a phone call & with less than 24 hours from said appointment. On the 31st I was expecting a text message saying that they were in route or to inform us where we were on their work list to come out and complete the truck. But no message was sent & our entire appointment was cancelled without our knowledge. I then called the Safelight customer service number and talked to multiple people, on the second attempt to call and get someone with more knowledge about the situation I spoke to Lexi, who informed me that she was a "senior member". She was very understanding of our situation and willing to make it right. She said that she would get us on the mobile schedule to come out to our house on Sunday (June 1st) to complete the front windshield and that the back glass would be fixed the following weekend. Then less than 5 minutes later she called back and said "oh sorry we can't do it Sunday, but we will have them come out first thing next Saturday (June 7th) and have them fix both the front windshield and back glass". Flash forward to today, June 7th, the day of our appointment, we are made aware by the Safelight "team" that they can't replace the back glass at a mobile appointment, it has to be done in the shop. I want to preface by saying we could care less if the appointment was done at home or in the shop, since Safelight is less than 10 minutes away. All we wanted was for our glass to be repaired on the date that safelight said it would. I tried to call your headquarters number but was unable to speak to anyone. So I called the number (904) 773-4868, and asked to speak to a manager. After a few moments I spoke to Heather who was very defensive in our conversation. She stated that apparently she had "gone above and beyond to help us out by offering us $250 dollars off our appointment". I told her that to me, in the eyes of the customer, what would be going above and beyond and making it right would be to have our front and back glass replaced today like they said they would. Heather proceeded to say "oh so would you like for me to take that 250 dollars credit off the account since it's not going above and beyond to you?" Which I must add is extremely unprofessional to say to a customer that has already been rescheduled not once, not twice, but three times due to the incompetence that the members of your company have. Heather then proceeded to say "well I can't get you in today because I would have to cancel/reschedule 4 other appointments". It's comforting to know that she values those four costumers, but not us! Your commercials project quick, quality service with satisfied customers being the goal! That has not been the case with us! Unfortunately your core values and mission statements in false advertising seeing as you do not "prioritize people", your not building trust with your customers if you cancel their appointments every single time, and you definitely not have a service mindset. After contacting the bbb I received an email from Safelite customer service agent who then stated that they would have the district manager contact me that was a week ago and said district manager has yet to contact me. When we finally did get our back glass fixed they had the nerve to say that "we were lucky because the wrong part was ordered but they just had the right part lying around for us" read more

previous customer but never again. my neighbor is getting a window replaced in Oakleaf, the associate is smoking a cigarette and trampling across our lawn, which has a no trespassing sign. Finished smoking and threw the butt in the street in front of our house. Had a conversation with him and dude is pretty rude for a guy in the wrong. Do better. read more

It's been 30 days since initial claim. Tech just left doing warranty work for the 5th or 6th time. They ordered the wrong part so I must wait even longer to have a windshield repair done correctly. If you can go elsewhere, I would highly advise that. Horrible experience and the nightmare continues. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Orange Park, Florida

See all

Was a few minutes late and they couldn't take me although everybody in the waiting room is waiting way past their appointed time go figure. Happily will give my money to others. read more

I was very impressed with the professionalism of the staff. Jacob was able to replace my windshield and recalibrate my system all under one hour. I would highly recommend this safelite to anyone that wants exceptional. read more

Rock chip in our windshield. Technician arrived on time. Advised he would be done in 30 to 40 minutes. Spent quite a while on the repair. When he was done, it looks exactly like it did before. This is way below my expectation, and probably a waste of time and money. read more

Spoke on the phone with the agent, saying that a glass they recently replaced a month ago had a stress crack. It formed overnight when I was not driving and was covered. Took it in and they said it wasn't under warranty because of what they thought was a small dent in the windshield. I did not see any crack. Because I already filed a claim with my insurance, I had to pay $1100 out of pocket. TL;DR- A free replacement costed me $1100 due to the manager trying to weasel out of doing what was right. read more

Safelite AutoGlass - Stress crack caused from changes in temperature and/or pressure - Windshield Installation & Repair Near Me - Orange Park, Florida

See all

My windshield got chipped by a rock on the highway, Safelite is partnered with USAA and the process was as smooth as pleasant. Made an appointment the same day and got it done quickly with a car wash. Very professional and friendly people! read more

Damaged the tint on both passenger and driver side windows and denied my claim due to the damage being "small" as they put it. The damage to the tint wasnt there before they did the work. We all know what happens to tint once the integrity of it is damaged. Absolute horrible service. Do not take your vehicle here. read more

When the technician called called me, he quoted a higher price than listed. He told me there was a recycle fee added. I told him to throw the old windshield in the bed of the truck and that I would save the $50 fee by taking it to the landfill myself. He said the fee was not negotiable. I told him not to touch my truck and I would pick it up. Baker Glass did the job for way less, and they came to my location to boot! read more

Avoid this shop on Kingsley, if you do be prepared to deal with the most incompetent group in the glass/ window business. Took me 3 visits to the shop before I finally got my back glass replaced. There is no communication between the technicians and office. The technician that came out to replace glass, didn't have the correct glass and I told him exactly what I needed! Do you think he would tell the office manager and order the glass....NOPE! I asked the shop what time they would be done, and give me a call when close to wrapping it up,bc I had to arrange for a ride, I called about a hour before closing and the customer rep said that it was finished a couple hours ago ! Unsatisfactory !! read more

100 percent incompetent staff. I scheduled an appointment at this location and first they told me that I didn't have an appointment. I showed confirmation of appointment sent to me by staff and screenshot I took. They decided to move my appt to a completely different location without telling me on the north side of Jacksonville. No explanation as to why they did when asked. Then he goes I can schedule you for another day to get it done. No thanks this place is a complete joke. The second time this has happened at two different locations. 0 out of 5 stars. Update in response to response by owner: No thank you. The "agents" couldn't tell me why it was switched then why would they now? Lol. I've scheduled multiple appointments 4 to be exact and somehow this happened where they did cancel or it was moved to another location each time with no explanation as to why or even notification. I wouldn't go back even if you paid me. read more

Disappointed is an understatement. 1st we had an appointment for Safelite to come to the house. The day they were scheduled to come out they called and said the windshield arrived chipped. They reschedule the appointment for a week later, then called and said unfortunately they will not be able to come to the house we needed to bring the vehicle in. Bring the vehicle in when we got there they didn't have the windshield. Now we're upset and scheduled for the following week. We called before we were going in to make sure the materials were in and they said yes. I get there for my schedule appointment and they now tell me my cost for the windshield has gone from 1100 to 2800. I said please credit my card the money we already paid and walked out. read more

Went in to get my windshield replaced, and my dashboard got damaged in a few spots. I would no recommend anyone to use them.

If I had the option to go somewhere else, I would've but my insurance only covered at this place. Anyways, I drop my car off right when they open and ask how long it's gonna take they say it'll be done by the end of the day. I come back at 6 and it's still not done yet. So I'm sitting there waiting for 2 more hours! I find that ridiculous considering my car has been with them for 12 hours at this point. They then come back to tell me the recalibration is off and I need to come back but when I come back I won't have to wait that long. I then come back and they say they have a whole new windshield to replace for my car and I'm looking at about a 2 hour wait. I'm a girl in my early 20's and I get it's cliche for me not to know anything about cars but to talk to me like I'm dumb and know nothing about cars is just belittling. I don't recommend this place at all. Go somewhere else. read more

Customer service was fine, but work quality is terrible. Got my windshield replaced in shop because they have to recalibrate the electronics. Needless to say, I drove it home and notice an air noise coming through the bottom left side of the windshield. I brought it back 2 weeks later, for warranty work to look at the issue. Their techs don't think it's an installation issue and they think it's a blow speaker. Wow.... I drove it directly to my dealership and they agree it's not a speaker issue. If you turn off the radio and A/C and drive at 10mph you can literally hear wind as if the windshield isn't properly sealed. Now I have to spend $200 on a diagnosis from the dealership to prove that there is no issue other than the windshield installation....waiting for my appointment on Monday and will update this as needed. read more

UPDATE: Went back and forth with SAFELITE and they said as per SAFELITE policy the discrepancy has to be something that they cannot fix. So they sent a senior technician to reinstall my windshield. The installation looks MUCH better than the first technicians work. But the fact that it took 4 technicians total before they solved the issue and that this has been going on since July...I will not change my rating. If I ever need my windshield redone...I will go elsewhere. It took WAY too much work to get this solved. read more

Scheduled an appointment a week and a half out. Provided the vin# and other features of the vehicle. Vehicle is dropped off on time. Received a missed call from Safelite but no vm so assumed the work was done. Go to pick up my vehicle, they hand me the keys, and say nothing. I get into my vehicle and quickly realize nothing was done. I go back inside and was told they didn't have the Vin and had to order the windshield. Hello Baker Glass. Thank you Baker for the exceptional service you provided following this s**t show. read more

I have reached out to customer service only to be sent to their glass resolutions then transferred to their glass warranty department only to be sent back to the Safelite store in Orange Park which did the crappy work! read more

Safelite AutoGlass - Safelite also left their tools on my leather back seat. So whoever they belong to you know where they are now! - Windshield Installation & Repair Near Me - Orange Park, Florida

EXCELLENT service! A rock hit my windshield while I was driving to work. The minute I called Safelite they were quick to assist and get me scheduled for my repair. The staff were very helpful and kept me informed throughout the whole process. 10/10 recommend! read more

ZERO stars. Unfortunately, after the mini screwup's I get in my car today just had the windshield replaced on Thursday. All kinds of lights are coming on my back up camera area. The plastic now has fallen off. I'm getting warning lights, but do not even try to call these people because you will never get through ever, I think it's him a very good time to get an attorney because I don't even know how this place is in business. read more

Unreliable, cancelled appointment and did not even call to reschedule. Suggest going to another location.

I'm confused. I had an appointment at 2 this afternoon. I was told it would only take about 30min... took over an hour and a half. I was patient though, waited inside the whole time. Even asked how it was going after 45 min since it was longer than half an hour, and I needed to get back to work. Once the ghost technician was done, my ghost self was told they would email a receipt and I that have a lifetime warranty (insurance paid supposedly). Received email finally... stating I cancelled my appointment???????? I truly hope my insurance wasn't billed if the ghost of a person that I was, wasn't actually there, and the ghost of the technician that put fingerprints all over my car really didn't do any work. I WILL be speaking to my insurance company to be sure they will NOT pay you for the ghost of service you say my ghost of a person didn't receive. I'd also like to see what my ghost self and the ghost technicians look like in ghosted form on your surveillance cameras. read more

A Safelite employee hit my car in the parking lot and did not bother to leave a note. When I went to the manager to try to find the employee, she covered up for the employee instead of providing justice. I would never trust a company this shady to repair my car. read more

I was forced to bring my car in due to calibration excuse because they don't come out in these situations. I dropped it off the night before. It is a nightmare to call Safelite, even the local store, you have to go through a Maze of the automated system. On to my story, after leaving my car overnight and key in box, they contact me by text that they canceled my appointment. When I finally was transferred to them they found my car and created a new appt. Then they called me 2 hrs later and said the replacement window was broken & need another day. I reluctantly ok'd it the next day I get a call that it was ready & I explained where to leave my key because it would be after hrs for pickup. I go to pick it up after hours right after a bad thunder storm. They had left my window open and doors unlocked & the parking lot was full of disgruntled customers that could not access their keys. The worst experience EVER! Close this Safelite Store! Safelite has gotten to big for its britches! The manager was not even sincere. read more

I initially had a small chip repaired at this location, and the repair failed, and the windshield needs to be replaced. I scheduled a 9am appointment, and the technician was 45 minutes late getting my car to start the repair. As I sat in a chair in the grass, I was asked by another technician to move the chair, as customers are not allowed in the work area. I was NOT at all in the work area. I wasn't even in the parking lot. I was sitting in a chair, in the grass, along the property line. When I would not move, the manager came out to scold me about using an expletive with the technician, she then threatened to call 911 and use valuable emergency services because someone was sitting in a chair and would not do as she wanted. When I would not do what the woman wanted me to do, she took the only recourse she could to punish me, and she refused to service my vehicle. Deja Chan has horrible interpersonal skills and only inflamed an already bad situation. read more

what was supposed to be a three hour appointment turned into 7 1/2 hours! no one cares!! couldn't get anyone on the phone so had to have someone keep taking me back to check on it. worst. service. ever!! read more

My windshield was cracked by a rock that flew off a street. I scheduled an appointment with safelite Orange Park through my insurance for a 0800-1200 timeframe schedule. The day of the appointment I stayed at home waiting but no tech never showed up or contacted me. I called the main corporate number and was told he tech name "Drake" and given a phone number to text to ask when he would be arriving. He never texted or called me back. Around 1220 I called the Orange Park number and was told rudely by the Manager "David" who answered the phone that Drake called in sick that morning and all of his appointments were cancelled. He went on to say he was going to call me later that afternoon to tell me and reschedule another appointment. No apology - nothing. I waited for over 4 hours for them to come and they didn't have decency or customer consideration enough to even contact me? I will not use them and will tell everyone I know (and probably many I do not know) of the extremely poor customer service this office and manager gives. There are actually companies out there that value customer service. read more