What a difference three years makes! Time to update my review from one star to five. Same truck, different story. I took our truck in for another windshield replacement, which was scheduled by phone. Nita at the window made check-in easy and quick. My daughters and I settled into the sprawling waiting area, complete with desks, vending machines, and complementary coffee and water. I LOVE LOVE LOVE that there was no TV or Muzak blaring, just peaceful calm. I was impressed with how quickly my truck was taken back and the work started. Caleb brought my keys to me when it was done and went over the restrictions till the windshield sets. It looks fantastic. He's friendly and professional, just like Nita. There was a billing error I caught via exit text, and Nita immediately corrected the issue and resolved it within a minute of my bringing it to her attention. She provided a print receipt as reassurance. I really appreciate the extra mile. And I think it's a good value, too! read more

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Very nasty customer service , unreliable technician... An appointment was set days prior and upon the appointment we got a call stating the tech called out, in addition to asking for further service(coming in) we were misdirected and immediately requesting refund. I would not recommend this location due to poor customer service read more

When over half the reviews are one star that says something about the business, right?. The apologize and say I am sorry or oh we dropped the ball,but never ever do anything about it. If your insurance wants you to go there,say hell no, anyone but safelite. I wouldn't use them again if they were the last glass shop in toewn, I would drive to Norfolk to get my windshield replaced rather than deaal with this inept company. terrible value, non existent customer service, slow or delayed work, the list goes on and on. read more

**Urgent Complaint Regarding Appointment Mishap at Safelite Richmond** To Whom It May Concern, I am writing to express my extreme frustration with the service I received from the Safelite location at 3201 Rosedale Ave, Richmond, VA 23230. I scheduled an appointment to replace my windshield well in advance and even prepaid the full amount, demonstrating my commitment to your service. The day before my scheduled appointment, a staff member from your Richmond location called to confirm that everything was on track, which I clearly communicated was essential for me. However, just minutes later, I received an email stating that my appointment had been rescheduled for a week later without any prior notice. This is completely unacceptable! I need this service completed urgently to pass my state inspection. To add insult to injury, this morning I received an email saying that my appointment was back on. I attempted to reach out to your location multiple times to resolve this issue, but I could not get anyone on the phone to assist me. This has been a deeply frustrating experience. It's clear that customer service is no longer a priority for your company. If Safelite cannot uphold its commitments to paying customers, I have no choice but to take my business elsewhere. I strongly advise others to think twice before trusting Safelite with their windshield needs. If communication and customer satisfaction are not focal points for your company, I urge you to reconsider your approach. My time is valuable, and I will find a different provider that appreciates it. Sincerely,   R. Thomas read more

Everything right!!! Amazing staff and the turnaround was so quick. I could not believe it! Very proficient work and they had to calibrate my windshield and they did it with expertise! Not only it was perfectly aligned, but my windshield had my oil change sticker and vehicle sticker absolutely perfect and its place. read more

ordered 2 weeks in advance then they canceled the day before and rescheduled. They never showed up on their reschedule date. The day after they missed the date they wanted to schedule another date 2 weeks away. I was here first They need to reschedule everyone else that came in line after me. at this point I can't trust and replace the glass because Lord knows what's going to happen if they do it wrong or Lord knows if they were going to do it right. read more

Improperly installed windshield caused over 6k damages to my vehicle; they offered 50% of that to fix. from day 1 have tried to shirk responsibility for their shoddy work use at your own peril, do not recommend read more

I just had your shop reolace my windshield on Mazda CX5 2020 at 8:00 amTodat(4/21/2025) . I noticed a gap between the interior ceiling and the new galss that was installed this Morning. The gap is about 3/8" to a 1/2" on top . Please advise. Louise B Golgiri 8913 Mapleview Avenue, Richmond Va 28204 Cell: 804-356-0828 read more

Safelite AutoGlass - Picture showong the gap after installing the new Windsheild on 4/21/2025 - Auto Glass Services Near Me - Richmond, Virginia

Car service time estimate was given to be approximately 2 hours. The car began being worked on at 2pm. I showed up at 4pm expecting the car to be done shortly and sat inside of the waiting room for three hours with no updates on the car (despite asking multiple times). Paying the premium that Safelite costs for this service is an absolute joke, you would be much better off taking your car elsewhere to have it worked on. Please save yourself the hassle, I will definitely never come back to this place. read more

I have been trying to make a follow-up warranty appointment because they have supposedly fixed our molding issue twice now and it still is not right. When I try to schedule the online warranty appointment, it won't let me. I called the 1-800 number and ended up talking to dead air. The person to whom I was speaking stopped talking to me. I am hoping to be able to schedule an appointment tomorrow morning because we need the windshield repaired properly. read more

Although the service took about 45 min. Longer than promised, the customer service was very professional. A nice and responsive staff managing a busy shop. read more

I have been to this location a few times. Just has my windshield repaired today - an easy and professional process from start to finish, just like my previous experiences. Upon arrival, they assign you a service rep who comes out and inspects your windshield and will advise you along the way. Set up an appointment and was there about 90 minutes total. Comfortable waiting room with chairs, tables/desks, WiFi, free coffee machine and water. There is also a Starbucks just a few blocks away as well if you would rather wait elsewhere. read more

Yep, they go most anywhere to make a replacement, done pretty quickly. What they don't tell you is that after the replacement, they advise not to move the vehicle for 24 hours while the sealant cures. read more

Absolute and total bait-and-switch model. Stay away. I went to get a repair done through their website, and the total came up to $650. I thought, "Okay, perfect, I'll go ahead and get that scheduled." On the site, there's a tiny checkbox stating they may need to recalibrate a camera. You couldn't proceed unless you clicked that box, so I did--assuming it would be a small $50-$100 charge. NOPE--$700+ extra. Seriously, don't say it's going to cost $650, then, after everything is set up, reveal that it will actually be $1,400+. If you want to charge that much, fine--but be upfront about it. You know what car I have. It feels so gross that a company of this size pulls something like this. Then they say, "Well, your insurance will pay for it." What a sleazy thing to say. Yeah, they'll pay for it--by raising everyone's insurance rates to cover inflated repair costs. What an abhorrent business model. read more

Josimar was punctual, professional and very polite. Couldn't have asked for a better service. Definitely recommend using this company for your window repair needs. read more

I brought my car in the night before (Thurs.) my appt. (Fri.) and left the car and key at the front desk. They called me Fri. to tell that the replacement windshield that was delivered was broken, and they could get another over the weekend, and would call me when it was repaired. No call over the weekend. Monday I go to the shop to see if the 2nd replacement windshield had been delivered and installed because I have now been largely inconvenienced by Uber fees and lack of communication or even average customer service. I'm kinda irritated by their poor performance in every aspect of business. I get to the counter to ask about the above and spent 20 minutes waiting while someone sucking on a dum dum couldn't find my work order. She then, after 20 minutes of sucking on the dum dum, claimed I no showed the appt. on Friday (my car was in front of the the front door) and they deleted my work order. Unbelievable!!! A lot of money spent on rides for 4 days due to their ineptitude. SAVE YOU TIME AND $$ DON'T USE THIS COMPANY. Help out a smaller mom and pop shop. They will take your insurance also...you just have to call them directly. New more accurate gingle.... Safelite rickety....Safelite rubbish!!! Do better!!! You suck!!! read more

Botched my windshield replacement and this front-seat water feature was the result. The water looks like it's coming from the sunglasses holder, but was caused by misalignment at the windshield mounting tabs. I know this after a $912 dealership diagnostic (cue funereal violins). Now get this: When I asked my service underwriter if Safelite is a dumpster fire or an actual business, he told me he'd helped another guy on the Same Day with the Same Problem who'd got his windshield replaced at... SAFELITE. On top of incompetence, they don't pay anyone to do customer service. It took forever for the glass to come in, they broke it, had to get new glass (to actually do the very bad job), and we never knew if/when we could pick up our car up because no one answers the phone. Our car was out of commission a long, long time. What they do pay for is marketing and relationships with insurance companies. Argue with your insurer. Do whatever you can. Take your car somewhere else. read more

Safelite AutoGlass - Water leaking from top of my car after botched windshield replacement - Auto Glass Services Near Me - Richmond, Virginia

Gwen from customer care was so rude and nasty. Over talked me and yelled so much that I couldn't even ask my questions.

I wasn't gonna review but I can't let anyone else go through this. All car enthusiast and people who care about the quality of work done to it please avoid this place at all cost. they've done nothing but damage my A &B pillars and made me try to pay for them until I submitted proof of the worker owning up to the damages. had to go back multiple times because the workers just kept "forgetting" to put parts on or even glue them down to the windshield all the way? this team lacks communication and quality control. Brandy you need to fire whoever is working in shop because they will drive this business to the dirt. please avoid this headache of a company, just gonna end up with a botched window and having to go back more than TWICE. still til this day my A pillars aren't glued properly and will flap a little going 65+. read more

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Safelite has the absolute worst service I have seen. Had an appointment through my insurance to fix a crack in my windshield. Made the appointment 2 weeks out with a time slot of 8:00 am to 11:00 am arrival. Received a voice mail at 10:40 am on the day of the appointment stating they were not coming. I called back and the lady on the phone had a very bad attitude and couldn't schedule me until another month out. Was rude and condescending. read more

Had an appointment set for Saturday April 5th between the hours of 12 PM and 5 PM. Not one person from Safelite has called me and gave me information as to where my technician was and what time they would be here. So unprofessional and on top of that every single last line was down. You all had ample time to come out. *Edit* Nobody came out, was assigned a technician and didn't receive any calls/text saying that they needed to reschedule/cancel this is very frustrating seeing that they had all day to reschedule my appointment. Especially since i already paid for my appointment $500 down the drain smh read more

Very good service and timely...the tech was on point with great work and very courteous..

The worst. I made a huge mistake going with Safelite. The technician changed out the rear window, but now the back door is broken. It will not open or close. I am not even sure how that is possible. I gave them the benefit of the doubt. I called them back out. He said it was a "vehicle defect" and when I didn't buy it he said he would call back with his manager. Shocker. He never called back. On further inspection, he never closed up the interior of the door. The panel is loose. There is still broken glass rattling around inside the door. He never cleaned up all of the broken glass he created. You can look at the pictures. I called back to talk to someone else. The shop never answered. They have catchy advertising, but this place is trash. I wish I could give 0 stars. Why don't people call you back anymore?!? read more

4th time I have dealt with these people. Completely erased computer system and could not calibrate car. Had to take to the dealer. After 10 months windshield starts leaking. they have had car for 6 hours for three hour job. You can not call to get status. Auto phone attendant will not allow you to speak to a human. I will never do business with them again. read more

They ruined the middle part where my camera is covered as one attachment is broken off, did a lose attachment, and left shattered glass in my vents so every time it defogs I get glass blown out of the vents. Also they couldn't even verify if it was recalibrated which was the whole point of my insurance sending me here over the dealership for my 2024 Subaru Impreza. I will never be choosing any satellite again. Especially this location that does fast and sloppy work because they can afford for you to come back over and over and they will charge you again and again. read more

Worst place to get your car done, must have a appointment and cant even get a hold of nobody thru the phone , been here 3 times to try to get passenger window replaced told me to come back when i parts and had it fixed and had to wait 40min just to get my window wrap to wait to the next appointment just to wait the following week to have it done mind u this the 3rd week with no window on the car ! Insane not friendly service at all read more

If I could leave a negative rating I would. dropped my truck at 8:30 am for a new windshield. I was told it would be done by 5p. showed up at 4 and it was still out front. I asked if it was going to be done by 5 and they told me they extended hours and it would be done by 9 or 10 pm. At 6:30p they told me that since it was dark, they can't calibrate the camera and that I'd have to reschedule! I got my keys back and the lady asked me if I'd like to reschedule. Lol, and waste another day on this worthless company? Not a chance in hell. Customer service sucked, time management sucked! read more

Horrible service will inform my insurance company to drop them as a provider. There is no number to call to speak to staff on sight and the number they do have hangs up on you all the time. Also you can never speak to a manager to voice your concerns. read more

True short story: Ryan came out suppose to fix 3 cracks and put new wipers on. Didn't have wipers but they wanted to charge me for them anyway. He wanted my bank card number so bad lol did I give it to him? I'm not a fool. Hell no I didn't give it to him. He claimed he fixed 3 cracks I was on the phone paying and before I was able to check on his work he hopped in the car and took off. Come to find out he didn't properly fix any of windshield cracks. Try to get a hold of them, but customer service was very rude so I decided to go to BBB.. thanks to BBB I was refunded right away. I took my truck to Glass Doctor and they fixed my cracks for free because of all the BS I had to deal with Safelife. I don't recommend safe life if you need your windshield fixed or a new windshield take it to Glass Doctor . They know what they're doing and they care read more

Great service, friendly team members, and appointments that fit your schedule. Safelite is the go-to business for the company that insures my SUV. I'm very pleased with their work and it's guaranteed as long as you own your vehicle. You can drop your car off or wait in their nice waiting area complete with a Keurig machine and comfortable seats. read more

I'm writing to express my concerns with the service provided today at the 3201 Rosedale Ave. Richmond, Virginia location. Windshield replacement was completed approximately 3:00 pm on 05 April 2025. Upon leaving and traveling on interstate 64 West, I heard a loud thump and then a slapping noise near my front right tire. I let off the gas and proceeded to pull off the road. As I slowed, the sound diminished. As I approached my exit off ramp, I attempted to break and realized that I had lost all brake pressure. Fearfully, I started pumping my breaks until I was able to slow down to take ramp ahead of me. I immediately turned off to the closest automotive repair shop. Upon further inspection, they found the old windshield weatherstripping wrapped tightly around the right front rotor and in the caliper and brake pads which caused my brake failure. This is completely unacceptable and could have resulted in a serious collision/injury. No one from Customer Service has responded to my email. read more

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Thursday, September 12th, I scheduled a warranty replacement appointment to have the molding that flew off 2 was after my windshield was replaced. The front desk employee sees my appointment and asks for my keys. I ask how long this should take. He responds with up to 90 minutes or as less as 30 minutes. I asked if the store manager (Todd) was available. He went to get him. Todd came out and begin to tell me how he understands my dissatisfaction up to this point. He stated that he was aware that I received an email yesterday informing me that my part was in and to schedule my appointment. He than began to apologize and shares that he has been looking all over the warehouse for my part since 7:30 am and has been unsuccessful in locating it. He processed to agree that a full refund of the deductible paid of $250 is warranted at this point and that another employee was currently training to connect with a local dealership to get the part. This is ridiculous and unacceptable. My windshield was replaced August 6th. August 26th, one day shy of two weeks, my molding located on the front passenger side flew off while I was driving on the highway. August 27th, I returned to Safelight to have a technician survey the missing part, take my car information, and confirm my warranty replacement appointment as directed by a customer care representative. September 3rd, I received a call from a technician informing me he was on his way for a mobile windshield replacement appointment. I explained that my windshield did not need replacing and that I needed my molding replaced. He stated that I would receive a call back from the store manager because his records did not show molding needing replaced. No call was received. September 4th, I called customer care because the direct line to the actual store rings a few times then disconnects and they connected me to the store where I spoke with Todd to be told that the part would be in within the next 3 business days. September 5th, a technician can to my job to replace the molding. However, he broke it in the process. Which brings us to today September 12th. I received no courtesy call prior to driving across town. My appointment was at 10:30 am and I have yet to hear whether or not my part was successfully ordered. No compensation for my time or gas spent. There are holes uncovered where my molding goes. I hear air blowing as I am driving. I have reached out to a local dealership to see if I can order the part myself. Isn't that a shame!! Corporate office, I will be in touch! This experience has been the WORST experience ever! read more

If there was a zero star option, I would have chosen it. After canceling two appointments on me (with little to no notice) and making erroneous statements re: ordering my windshield and my need to calibrate at the dealership, they offered me a replacement date almost two weeks out. I called their competitor, Certified Glass, who ordered the windshield and have confirmed they will meet me at the dealership to install They were responsive, efficient and helpful. Should have called them 2 weeks ago read more

I found my truck window busted out when I went to leave for work. I was able to make an appointment with Safelite on my phone for the same day, took the truck to the location over by the Diamond, and received courteous, efficient, and fast service. They not only replaced my window, they vacuumed out the truck removed all the shattered glass throughout the vehicle. I have no idea why there are so many negative reviews for this location. I would use it again without hesitation and would recommend it to my friends and colleagues. read more

Terrible to work with. Will not communicate. Numerous voicemails left onsite at the Richmond office. Have engaged my insurance company and we've called 8 times in a month to corporate. Corporate passes the message to the local shop who still will not follow up. Windshield has been replaced after numerous rescheduling attempts. Advised there is "a part" needed to complete before they will calibrate. This has been 2 months with zero updates, no phone calls, no return of messages. Safelite Richmond is terrible. read more

Terrible. I dropped my car off and chose to go to a nearby place for co-working at 2:30pm. They never called to share the car was finished being worked on, so around 4:45pm, I called. No one answers the phone, although they were both on the phone when I arrived and didn't bother to wave or anything. Now I'm stuck without a car and they're closed. Minimally, I was expecting to hear from them when the service was finished. I will never use this company again. It is my first and last time. read more

I booked a service to have my windshield fixed through Geico. I called to make sure that my appointment was secured and to see how long the service would take. 1. The issue is even getting someone on the phone. When you call, you have to go through the annoying automated system. 2. When we were finally able to get someone on the phone it was a young lady who was RUUUUDEEEEE and I do mean rude the whole call. 3. It was a hassle for them to even find my information in the system. Pros: 1. They told me it would take about 2-3 hours, but about an hour later I was receiving a call saying my car was ready for pick up. There hasn't been any form of precipitation yet, but should I need to update my review I will . read more

I was able to schedule an appointment for windshield replacement here via my auto insurance. I have used Safelite several times in the past where they have come to my home or job. On the day they were scheduled to come my home was when we got a lot of rain and heavy winds from Hurricane Zeta. I ended up at the local Safelite to get my windshield replaced. Just as I arrive, it stops raining and the sun comes out. All went well, it took about 1.5 hours to get it replaced. Things work out for the best because the technician that was coming to my home to replace the windshield had the wrong one on their truck. Things to be aware of when coming here is that masks are to be worn, BUT it's not enforced as people had masks down and/or not wearing them properly. The seating isn't socially distanced. I recommend bringing a foldable chair and sitting outside. While staff wore masks, the masks weren't worn properly. Yes, I do recommend Safelite. I will use them again if I should need to do so. read more

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I am not sure why all the bad reviews , this place was great !!! They did a wonderful job and the customer service was so good . My wife and I have both used this place and were apprehensive because of the bad reviews . Not deserved at all , please use this place !!!! read more

Canceled two appointments a week apart from each other on same days notice, then tried to reschedule for another week out because they don't have "any available employees". Unreliable and not the kind of place you want to have work done. After reading Y E L P reviews I am thankful this place didn't touch my windshield, the reviews are absolutely horrible and consistent with my experience. Know that you have a choice where your windshield is repaired or replaced. Do not let your insurance company send you here, we chose another in network provider, a local family owned company who gave me a same day appointment and very pleasant, unlike this place. read more