They take no responsibility when they make the crack worse and just blame the unpredictability of glass. The technician never spoke to me prior to attempting the repair but then after he broke it he said it had been a higher risk to spread due to the original location of the crack. Had he told me that prior to starting the work, I could have made an informed decision. Instead, he broke my windshield to the point it needs to be replaced. Safelite actually benefits when they "accidentally" make the crack worse, because now instead of a $140 fix they want me to pay for a $1500+ windshield. I should have looked more closely at BBB complaints and other reviews before coming here. What a costly mistake. read more

Safelite AutoGlass - The (very small) original crack - Auto Glass Services Near Me - Rocklin, California

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I initially left a 5‑star review because the work appeared to be done correctly. A couple of days later, it rained -- and that's when the real story began. Water started leaking down the interior passenger‑side vertical panel, and my moisture‑sensing feature no longer worked. When I climbed up (the truck sits high) to inspect the windshield, I discovered that the weatherstripping along the entire lower edge had been destroyed. I contacted Safelite customer care and was directed to take the truck back to the shop. Prior to picking the truck back up, I called to complain about the poor work quality and was referred to Shawn Scobee, the manager at the Rocklin location. Instead of addressing the workmanship issues, he dismissed my concerns and claimed that "all Ford trucks have this problem" and that Safelite would not cover any portion of the replacement cost. Yes, these trucks have delicate lower cowlings -- which is exactly why a competent technician should handle them with care. Mine clearly didn't. The windshield wasn't sealed correctly, the moisture sensor wasn't connected, and the cowling was treated like it was being removed and reinstalled by a gorilla (with all due respect to a wonderful animal). I'm not claiming that every Safelite location is terrible, but the Rocklin branch won't see me again. The management is dismissive and the workmanship was far below what anyone should expect from a specialized service provider. read more

Safelite AutoGlass - Auto Glass Services Near Me - Rocklin, California

Was originally scheduled for windshield replacement on Monday 5-11-26. Shop called me Monday morning and said they had to reschedule till Tuesday. Waited all Tuesday for technician. Nobody showed up nor did they call or text to let me know. Even though I had my text and email confirmation. Spent 35 mins on phone Wednesday morning making multiple calls, being hung up on once trying to speak to a live person. Finally reached the Rocklin office. They could not have a technician install the windshield until Thursday the 14th. Very unprofessional service. We shall see if they show up tomorrow. read more

I have to start off by saying, my insurance paid for the entirety of my service today, so I'm unsure of their pricing. But what I can speak to is their service. It was excellent! I was in and out in a jiffy, and the employees were friendly and helpful. They explained the process to me and what to expect, and they delivered on all expectations! read more

So I wasn't too happy w/ the finished product of my chip repair. Ended up posting it on an autoglass forum & pretty much everyone unanimously agreed that the legs didn't take much resin at all. The tech was either rushing, or didn't know what he was doing. I saw him call over another tech too, which made me nervous. Next time I'll be sure to go somewhere else. read more

Safelite AutoGlass - The "repair" - Auto Glass Services Near Me - Rocklin, California

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Not going to lie, I was pretty hesitant to come here after reading all of these reviews. But I'm all about giving people an opportunity to shine. I feel like that's exactly what I got when I visited today. I arrived to my appointment 10 mins early. I was greeted kindly. My car was pulled in and serviced on time. I was given an estimate of 2.5 hours for the replacement of my windshield and that was accurate. My car is only two years old and it's very stressful to have to have the windshield replaced already. I was very happy that Tyler, my technician, left my car as good as new. Outside of the obvious brand new windshield, I can't tell the car was touched at all. THAT IS WHAT IM TALKING ABOUT!!! The calibration seems to be good as well. So far, no complaints. Very happy that USAA recommend this shop to me. Thank you Safelite! read more

My mother came to Safelite Auto Glass for a wind shield repair, per her insurance company recommendation. She easily scheduled an appointment and arrived 10 minutes early the next day. Employees were customer driven and attentive. She was in and out with a crystal clear windshield within an hour in a half. Her repair was covered by insurance. She couldn't be happier and would happily rate them 10 stars! Thank you for making my mother's day! Blessings & be well Pros Accepts most insurance Appointment are scheduled same day Timely Attentive service Repair was successful. No more crack in the windshield. Looks new. read more

Great experience with great quality work. Sean in the office couldn't be less friendly, but everyone else is very nice and helpful.

Totaled our 2023 Acura due to crappy windshield installation. 12k in water damage to the electronics and Safelite said to just dry it out. After Safelite admitted fault, they offeres us 3k. Allstate agreed with us and deemed it a total loss and paid us out 51k. We have receipts. Prior to the Acura damage, the same Rocklin store with Mr Scobee the manager tried to hide the damage to our 2023 Mazda. We took it to his friends repair shop after he threw a fit about the 3 estimates that I brought. Rude people and I guarantee there will be no reply or a sparky reply because they know they're guilty. AVOID SAFELITE read more

I won't be using Safelite again, ever. I've had two windshields replaced under my insurance. After getting a small chip in my new windshield I tried to contact the company and speak to a live person, not possible. I called their "customer service" phone numbers, only to be told my call couldn't be answered and hung up on. Then I tried their online "bot", worthless. I'll just go with a locally owned company to repair the damage because this company clearly doesn't care if their customers can get the answers they need and/or speak to a live person. I won't be back. Do better! read more

I received great customer service when I first came here to the Rocklin location to get my windshield repaired. Now, it is so bad! There is a hispanic girl who works the front desk who has NO IDEA what she is doing, or what she is talking about -- EVER. Then, she talks trash about the customers to the guys working on the cars. I have no idea why she even works there. The guy who replaced the part on my car was not good. I literally could not wait to get him away from me. I never felt so harassed. The guys who do the work on the cars use to be so good, then I had this idiot who apparently gets away with harassing women. I will never go back! read more

BEWARE: they'll make your problem worse and then say it's not their problem. I had safelite out to repair a couple of small chips in my windshield. The tech arrived and began working on my car. Shortly after his arrival, he came to the door saying he had bad news. He said the chip became worse. The chip started out as maybe a little smaller than the size of a pea. I now have an about 5" crack on my windshield. I was told it's not their problem and I have to pay out of pocket to fix it. So they could basically have ZERO quality control and be cracking windows left & right and just say ooops sorry and have no consequences?? At no point prior to this service was I told by any safelite employee that worsening the chip was a possibility. They didn't say anything prior to and I didn't sign anything acknowledging liability if it were to crack. I've never had chips repaired before and had no idea this was a possibility. If I had known that there was a good chance of making it worse, I probably would've left the chips alone as they were hardly noticeable and now I have a massive crack in my window. I tried calling the local number and was given the run around by the guy who answered the phone. He blamed the crack on everything under the sun, despite the tech telling me it was their machine that cracked it. He tried to tell me I HAD to go through insurance to replace the window. He tried blaming the cold weather at night and it being 40 degrees for the crack (it was repaired at 12pm in the afternoon, it's a high of 72 degrees and not remotely cold today). They literally did everything but take responsibility and apologize. After I explained that I had no idea making it worse was a possibility, he agreed to take $80 off the cost of paying out of pocket for a new window which is still $400. What an absolute joke. This should be getting repaired at cost since the tech damaged the window and made it worse without explaining anything prior to the service. Beware if you use this service and they crack your window, you'll be SOL and you'll have to replace your window at your own expense. Edited to add: I spent 2 hours getting the run around on the phone with Safelite. They simply kept transferring me to Geico where I have to pay $500. They took ZERO responsibility for the failed communication/damage to my windshield and basically said tough $hit and kept transferring me. If there is a possibility of the repair "failing" YOU should be telling people prior to service and having them sign something acknowledging they were told. EVERyone I spoke to acted as if it was common knowledge, I had no idea, that poor communication falls on you. read more

Safelite AutoGlass - Auto Glass Services Near Me - Rocklin, California

Safelite Glass was recommended by my insurance. I waited a week for the glass to be delivered to their shop. I dropped off my vehicle early in the morning. Then when I arrived home I received an email stating that my glass was at another shop in Rocklin. I called the customer service number waited on hold for 20 minutes. Come to find out they told me the wrong shop and that my glass would not be installed today. So, I'm sitting here without a vehicle at this point. I had to Uber back to get my car. read more

Good ass service no Cap Got the job done fast Est wait time 2.5hrs Got out of there within an hour! Got my entire windshield replaced And it looks great ! read more

Safelite AutoGlass - Auto Glass Services Near Me - Rocklin, California

The technician Eduardo cancelled my appointment. Didnt call there wasnt a text or anything. Pathetic, if I could get in touch with someone to complain to corp[orate I would. Absolute trash read more

Well, here's a "I should have went to the dealership story". Tech replaced the windshield no problem. Says he recalibrated the cameras, drove it after the waiting period and all of my vehicles safety features are disabled. Called safelite and they are dragging their feet on rescheduling a tech to fix???? Unbelievably poor customer service from Safelite and AAA insurance who recommended them. read more

Appointments mean nothing here , literally. Had a 2:30, showed up aproxime 15 minutes early. More than 7 people came after me and were finished ahead of me. When I asked why they were done before my car (I drive a 2018 Prius) , they just blamed it on "calibration ". Be prepared to spend A LONG TIME HERE. Additionally , I brought my work laptop and their internet was really REALLY slow and then it disconnected. If you expect to get some work done it won't happen. The front staff was friendly and even got me updates, but it just such a dreadful and long process. I would have totally done additional insurance research and found a different provider with better reviews. You were warned .... . It's about 5 minutes till 5pm and I'm STILL HERE read more

Safelite AutoGlass - Auto Glass Services Near Me - Rocklin, California

I had them replace a windshield. I already gave them 5 stars. Today i get a text from Ryan the tech that said i can remove the tape on the windshield. Think about it - true care- a text to tell me it is now safe to remove the protective tape they put on the glass- who does that??? Safelight's techs do - outstanding!!! read more

Worst customer service I've experienced with a facility Technician cut through metal on a 2018 runner which needs to be welded which ok accidents happen Supposed to get a rental for there mistake Drive to get rental with a reservation No rentals available from said reservation Ok two trips on Uber wasted Trying to get ahold of store is dam near impossible Had to drive to them and find out Car still not ready Receptionist new I was pissed pretty sure deals with upset customers regularly because of her response Corporate companies are the worst for customer service and the loops they send u on through there phone numbers Would highly recommend another company if your in need of glass Paid in full before service rendered should be illegal but here where we are read more

Scheduled my repair through insurance and everything was seamless from there. Had 3 areas on the windshield that needed help and all were repaired without an issue. The repairs were covered by insurance so no out of pocket expense. The staff was courteous and the waiting area was clean with free coffee. I was dreading the experience but it turned out to be no issue. I waiting roughly an hour which is the estimate they provided. Recommend. read more

Recently went in for a repair and the technician pushed down on the crack to open it up and it splintered and then proceeded to vacuum a second crack and caused the splinter to migrate halfway across the windshield causing a full replacement. Contacted customer service with no response! read more

Staff was professional and quick with my glass repair! Thank you for the fast service!

I had a wonderful experience. Since I needed a quick appointment, the only availability was the Rocklin location. Upon arrival I was warmly greeted by the two ladies behind the counter. The technician pulled my car into the bay and I was in and out in about 20 minutes for a chip repair. I would recommend them and this location. read more

I definitely won't be using them again. They broke my chrome, trim around the window and tried to glue it. We didn't notice it till later when it got hot and the glue came apart. The plastic cover behind my rearview mirror fell off within the first week of the install, they came back did a crappy fix and then it fell off again recently, they told me it's out of warranty. Horrible, horrible horrible use Scott mobile glass he's way better. And he'll honor his work no matter when it is. read more

Super simple to make appointment, insurance was accepted with ease and the service was fully included; no extra fees. My technician Dylan, was thorough, communicative and efficient. He found one more crack in my windshield and filled them both flawlessly. I can barely see residue and even with the extra work the service was 15 minutes faster than expected. Thanks Dylan! read more

6/10/2020, Friday, 1100 am: Appointment with Safelite-Rocklin; replace windshield via Highway 80 via exit 108. Address: 4445 Granite Drive, Rocklin, CA; work order number: 01843-657656, windshield replacement amount due: $348.83. Store Manager, Kay left me her message: "My name is Kay, I am the store manager at your local Safelite. We are looking forward to seeing you at 4445 Granite Drive, Rocklin, CA 95677 (916)288-0204." However, I called countless times which Kay never returned my phone calls!!!!! FYI: Attention, Safelite Store Manager, Noah who I left my message today, October 17, 2020, 11:35 am; your assistant stated you'll return my phone call October 19, 2020, Monday: Safelite's windshield technician damaged my truck's pristine, leather interior door; I found this tool-please refer to photo I posted, stuck into my truck's leather interior door!!!! I have called your store countless times which I never received a response from your store, the corporate office nor via e-mail!!!! I'm egregiously livid: Safelite must immediately contact me, repair my truck's leather interior door at Safelite's expense, and I'll return the windshield technician's tool which damaged my truck's leather interior door!!!! read more

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If I could give a zero star review I would, and now I understand why they don't have a better rating. I legit could've looked around and found a glass in time, but without any notice they told me that the glass isn't available and they need to reschedule. Bro... I would look for a different place other then them, very disappointed and now Safelite won't be the place I think of when needing my window replaced. read more

I had a very disappointing experience with Safelight Auto Glass in Rocklin. I scheduled an appointment for a windshield replacement, only to be told that the mobile technician could not replace it in my 2021 Jeep Gladiator because the factory doors had been removed. I received a text message from the service tech(s) as they drove away. I texted the service rep's mobile phone and called his phone. Then, I called the office in Roseville and canceled my windshield replacement with Safelight after verifying that Jeeps do not need doors installed to have a windshield replaced. Safelight did not attempt to send another installer out that day or the next. Don't let your insurance company make you believe this is your best option. You can still choose any window or auto-body shop you prefer. read more

The gentleman that handled my issue yesterday needs a promotion and raise asap. That is true professionalism, and I will be using your company moving forward because of him. Didn't get a name, but his customer service was fantastic. Update: his name is Andy and he is a fantastic employee for your company!!! read more

Used to be my go to . But this time will be my last . I don't think they know how to work on a tesla. Mine is a basic Rwd model 3 . Windshield replacement took a whole day . 'Need to schedule and go back to fix the 'whistling ' noise.. 'Waited for over a week to get an appointment and waited again for half a day... such a big hassle. read more

We had two impact points on our windshield from a rock on the freeway. Our insurance company recommended Safelite, which is why we decided to go through their company. From first point of contact to last was excellent. Safelite had excellent communication, and our Tech, Chase, was excellent at his job. He came out to our home, explained the entire process, and was finished in 10 minutes. I would definitely recommend their service for windshield repairs. read more

We've been to this location of Safelite many times. My wife drives on I-80 a lot and her windshield gets dinged, our insurance pays all but the deductible so it's convenient. That is unless they don't do their jobs which is what happened. In March, I had planned to go away with my golf buddies for a trip to Bandon Oregon, about an 8-hour drive. My windshield was cracked so I took it in the week before I was supposed to leave. I get the car back and they tell me that none of the safety features, the reason I bought the car, function because they screwed something up and didn't notice until after the windshield was on. Shouldn't affect the cruise control though. It, of course, did. They couldn't do the work to fix it before I left because it takes 10 days for the windshield glue to set or it'll be a mess getting it done. Took it back after I returned and amazingly they fixed it. I get mistakes happen but this is what they do day in, day out and you'd think stupid stuff like this wouldn't happen. Fast forward to July when we took my wife's BMW i3 in to get the windshield replaced. During the replacement, they damaged one of the trim pieces and "melted" it back together to put it in place. Sweet! They promised us they'd repair it, ordered the part and we waited for the call. My wife drives away and there is a very noticeable buzzing coming from the trim on the upper driver's side of the windshield. We called to follow up on the trim they damaged and told them there was an installation issue with the windshield. We bring it in for warranty assessment and "Lee" takes it for a test drive. Yup! There's an issue. Real rocket scientist here. He assures us, "No worries, I'm on it. I'll make sure this gets taken care of. Okay, we got someone who looks and acts responsibly. Looks can be deceiving, as we found out. Last week, I got a call. "Hey, we've got all of your parts. Bring it in." I made the appointment for a week later. My wife calls back and asks them if they are sure they have the parts. "Oh yeah, we're all set." We dropped the car off this morning, fingers crossed. We took two cars and I wheeled around to park in front of the store to pick my wife up and the "calibration specialist", who was probably the guy who screwed up my car in the first story pulls up behind me in a Tesla, yells at me from the car to move then blares the horn at me. I've been there for literally 2 minutes and I'm leaving in 1 minute when my wife comes out from dropping the car off. He gets out of the Tesla and rudely tells me "You've got to move your car, this isn't a parking spot." No "Hey, I've got to get into this bay. Could you please pull forward a little?" No, just a rude f'ing attitude. Nice! "Chase" was his name in case anyone from Safelite HQ cares about customer reviews. We get a call about 30 minutes later. "We found out what's wrong with it. We've got to order the parts." My wife was livid. Absolutely livid. We know what's wrong with it. You called us and told us you have the parts. We called you back and confirmed you had the parts. This wasn't a diagnostic or warranty appointment. This was a fix for our F'ING car appointment! I absolutely teed off on anyone within earshot. I've written the regional manager about this issue but honestly, I'm not hopeful. Sean the new manager was nice enough. He's got his hands full with that group of idiots, no question. Beyond getting this issue fixed, we will never go to Safelite again, ever. We've had enough. We'll take out business to local businesses who care about the work they do and don't jack around their customers. Do business with this store at your own risk. Btw, 1 star is too high for this business. read more

Safelite AutoGlass - This is the damage to our car caused by safelite in Rocklin. - Auto Glass Services Near Me - Rocklin, California

Well I felt bad about the review I did so they did the right thing by getting my OEM windshield and replacing my back tail light that they broke. They stepped up read more

awful service, rude staff, they cancel on you and never have what you actually need in stock. Find a different company because this location sucks read more

As Safelite has wedged themselves into preferred carrier status with most insurance companies, they're approaching monopoly status pushing themselves further away from acceptable customer service. I would give them ZERO stars if this were an option. First of all, they've created a complex phone network to navigate serving to funnel you away from the local shop (can't even look-up a local direct phone line to Rocklin location) which consistently directs you to schedule, review your information, etc. on the website....sometimes you just NEED to speak with someone (like will the part arrive by tomorrow's appt?). I made THAT call just prior to my 2nd appt which was a week + 1/2 after the 1st one was cancelled (after waiting about a month for the 1st appt due to a 'supply chain issue'). During this call via customer service with a transfer to the parts dept., I was told that unfortunately the part would not arrive by tomorrow morning's appt., however would arrive in the shop in the next 24 hours, but we'd have to reschedule..... Fast forward to this week....phone call early this a.m. just before I was to leave....same story....part not in, but in the next day or so...have to reschedule. I mentioned paragraph above, did someone lie to me?? Was the part really on its way? The guy said no one lied to me. How can that be I said when parts said it would arrive within a day?? Said he'd follow up....I have LESS THAN ZERO confidence something will change. Another appt next week...maybe if I'm lucky. Oh forgot to mention that NO one called me after my 1st appt was cancelled with a status. I actually had to schedule 2nd appt online...... Safelite is poster child for scaling too quickly....if you have a choice and/or if this is an insurance claim, I highly recommend exploring more options. This company will have to earn back my business, of course I don't believe this matters much to them. read more

Service reheated was accomplished quickly and efficiently. Quality wows superior and at good value. Communication was extremely good

Amazing and quick service. Had an appointment at 8am on a Saturday, everything was smooth and easy. Very kind staff! Also, pleasantly surprised that it was cheaper than I had expected. Would highly recommend this location. read more

Needed a windshield replaced on my CLS400. Called on a Monday and they had the new windshield and availability as early as Wednesday morning at 8am. Took the car right in. Technician said it would take 2 1/2 - 3hrs to complete install and calibration and he was dead on with the time. Windshield install came out perfect. I appreciated their professionalism, hospitality while I waited and being respectful of my time. Next month, time for the truck to be done. With CA roads, I am imagining a long relationship with these folks. read more

worst experience ever... my car was damaged and my windshield leaks... the service supervisor was extremely rude. Never use this horrible service read more

DO NOT SOLICIT. YOU WILL REGRET SAFELITE Service tech did not show or call 2 separate appointments. 8/3 & 8/5 I had appointment for windshield replacement and it never happened. I took off work Thursday 8/3 for appointment and tech didn't show, so they rescheduled for Saturday 8/5. I stayed home on my Saturday off to make sure the windshield was replaced and no one showed and no one called. I wasted another day that I could have spent with my daughter. I have emails and texts confirming the appointments and tried contacting Safelite. They only provide virtual assistance with no human possible to speak with. I had to wait till 5:00 PM to make sure the tech wasn't running late. I am absolutely furious and demand an answer for this. DO NOT SOLICIT THIS COMPANY. They have very unprofessional employees with zero regard for others. read more