Had the unfortunate experience of having Safelite replace our vehicle's windshield. Windshield is fine but the Technician damaged the hood somehow. The hood sat flush before it was worked on and now is raised up/bent on the driver side. Almost looks like the hood was shut with a tool underneath it. Have photos of it undamaged prior to the service but Aaron (Manager) denied the claim claiming the Tech had photos of the damage at time of service before working on it. Sent some awful picture that doesn't show or prove that - nor does it show a date/time stamp. Would love to see a side view pic that shows the damage before service and I'd be happy to revise this review. The Technician's Pre and Post Inspections show NO DAMAGE to hood. I'm honestly not surprised that Safelite refuses to take accountability but it's a really sad and pathetic way to do business. In closing, DO NOT RECOMMEND. If you do opt to use Safelite, TAKE PHOTOS OF YOUR VEHICLE BEFOREHAND and make sure it is in the exact same condition after service before the Technician leaves. read more

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The Good: Got there at 9:00am and was out by 10:30am for a windshield replacement. The Bad: The road in front of there location need major paving. If we owned an off road vehicle that might have help getting there. Then the windshield has some kind of stain / handprint on or in the laminated class that appears during the rain or when the glass is Foggy. The mobile tech appeared at our home and tried cleaning it but will have to wait for bad weather. Next there is a plastic piece that covers the wires for the windshield mirror that was broke and when driving away on there street conveniently fell off. The mobile tech said he present the issue to the manager, 6 weeks later no follow up. So for convenience I'd say 4 stars. Service and follow up negative 3 stars. Total review, 1 star..... read more

Brought my Tesla in on 8/7 for a chip repair that happened within minutes on the freeway. Paid $200 for the repair. Only to have the chip still spread across the windshield. I called, for what I was told is a warranty. Guy came out and told me that he will have to charge me another $200 to attempt to fix it. He said to keep it out of the sun and or replace the windshield which is $1300. What a joke. No resolution. Completely unsatisfied. read more

It is no fun when your car needs a repair. It's only the cost of the repair but the time involved. We had a small chip in the windshield of our car that unfortunately spread into a sizable crack. I contacted our auto insurance company to make a claim and was told the company recommended Safelite. Safelite contacted me right away and was able to schedule an appointment within a day of contacting me. We were able to drop off the car before work and pick it up at the end of the day. The work was completed perfectly and our car was treated with care. I also have to say the employees were very kind and helpful. We would definitely recommend Safelite to anyone who needs auto glass repair. read more

I had a huge crack in my windshield. They got me in the very next day to replace it. I dropped my car off and we tried to settle on a time for me to come and pick it up- it was going to be a bit of an inconvenience. Without missing a beat, they offered to deliver it. Less than 3 hours later it's back in my driveway! Incredible service. They went above and beyond. I'm so thankful! read more

Terrible service. I had to take it to another shop, the did not seal it correctly. Gaps everywhere

Personally, I had a wonderful experience with this place and their ENTIRE team from start to finish! I received reminder phone calls from the store manager, was welcomed as soon as I walked in, given a call as soon my car was ready (ahead of time!) and felt at ease through to the end. Each member of their staff was incredibly friendly and the inside of their office was very welcoming. read more

Safelite repaired my window less than a year ago it is already leaking water into the vehicle. I have called the phone number nobody will come to the phone they only want you to go to their website it is so frustrating because this should be a warranty issue and I cannot get a hold of anyone. I had to call my car insurance to handle this due to the lack of customer care after they take your money read more

Had to take my car in to get my window crack fixed. I have a 370 Z so I did not want to take it to a second rate establishment. It was easy to make an appointment and finding the business was easy. I had an appointment at 10am and they did not get started tell 1230. I did not have any plans that day but why did I need to be there at 10. Once they were done I arrived to pick my car up and they tell me the window replacement went great but....... Oh great here we go. I have two side panels that had to be removed to replace the front window and they both got cracked. I will say I did not even suggest that they should replace the manager said right away we will replace them it was our fault and they are already on order. Just have to wait for them to come in. Luckily the pieces are only cosmetic so my car did not leak or suffer from performance issues do to the damage. They even offered to come out to me to replace them. It took 15-20 minutes to fix and I was in my way! read more

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I had two back windows on my suv broken this past weekend. Needless to say I was devastated!! My insurance set me up with Safelite to come to my house. I assume it was the Turlock shop since I live in Turlock. The young man, Anthony, arrived early for my 8-12 appointment which delighted me! He was very well mannered and caring of my situation. He worked efficiently by himself and his work was done beautifully!! His area was left spotless even though there had been a lot of broken glass everywhere. I'm so glad to have done business with Safelite, Aaron from the office and Anthony the technician were both an absolute blessing to me after this bad ordeal!! Thank you both for getting me back into action! A++ read more

Thank you for a fast and friendly experience! I will definitely be recommending friends & family. Great overall experience from beginning to end! Albert you were awesome! Front desk staff amazing! read more

Jeff P was super friendly and professional the moment I stepped out of my vehicle. They finished up my windshield replacement in no time and I was all set. Very helpful. read more

Great service! Aaron and his team are awesome. Fixed my camera that was broken at another location. Would recommend this location to everyone - they're responsive and get the job done! read more

Got our windshield replaced here. They told us it was going to take 2.5-3hrs to get done, but they finished in a little over an hour. Super quick! They even left the car cleaner than they got it! Super happy with the service, quality, & customer service was top notch! Thank you Jay for replacing our windshield! Highly recommend read more

They were amazing with reminders and easy contact info. The service technician was very helpful and if was nice to pre-pay authorization so you don't have to take the time to do it there at the shop! read more

If you want to talk to a real person good luck! If you have a water leak after you get it replaced again good luck getting that resolved on a timely manner. Never again will I use or recommend them to anyone. read more