My son wasn't ready, i asked if I could credit his last 2 classes until he was more comfortable and they would not let me withdrawal his last 2 classes or refund me. I was told they would ask the manager to approve and he personally DENIED it. These people want your money, they have no actual care for your children. read more

DO NOT USE THIS SCHOOL!!! THEAY ARE CROOKS! They closed their location, charged me twice, and reopened randomly. Now, after promising a refund to me, they are now saying I can drive all across Denver for my lessons, but will not provide the refund THEY OFFERED AND PROMISED. I will be reporating them to the BBB. STAY AWAY!!!! read more

SafeSplash does such a great job at hiring the most caring and passionate employees. My instructor, Taya, is so kind and has a great personality (even though everyone seems to be very friendly and helpful). She made my swim lessons so fun and enjoyable. Whether you are just learning how to swim as a kid or an adult or simply want to improve your skills, this is a great place. The space is very spacious and clean! A very convenient location with plenty of parking. read more

I am rolled my grandson into safe splash in Southfield Michigan the first class he attended there was no lifeguard and was rescheduled for class on Sunday when I called to see if a lifeguard was there LA fitness said they had not had a lifeguard in 2 months and there was no lifeguard at this time I requested a full refund including my registration fee. I have not received a phone call back from a supervisor has been escalated twice all I want is my money back my grandson still is not in a swimming class and he's very sad. read more

Honestly, very disappointed in their service. Have had with them multiple inconveniences and my child got out of their course with out learning anything. My son is athletic, healthy and competitive. He plays soccer, good at school, and has a purple belt in Taekwondo, yet somehow it is difficult for him to learn how to swim. $280 dollars for 4 classes, 30min for each session. Expensive, but I thought it is worth it, if my son would learn how to swim. So I paid! One month later and my son doesn't know anything not even the basics of swimming. So, I was like some kids are different from the others, some take longer to learn and need more teaching. So, I extended it with 2 more sessions, $60 each so an extra $120 but guess what? No progress. So I went and extended the course with 4 extra classes, so another $280. Two classes in and their pool went under maintenance. So his learning course got interrupted, instead of 4 consecutive classes so the skills can stick with my son! He sat home for 3 weeks doing nothing and forgetting what he "supposedly had learned." They said "your child will get the remaining two lessons don't worry" he will be compensated they said. I don't know how is this a compensation, I mean I paid for the classes upfront and your pool broke so those classes are our right to get, but whatever, anyway. I take my son to get his remaining two classes after a long break from taking swimming classes, and they tell me your child is not registered. You need to reserve a session!? I mean... hello, is this my fault that your pool needed maintenance and you pushed our meeting times way back. You should plan your scheduling and keep your customers updated on when, where, why and how to take their courses, especially when the problem reside on your end!!. Beyond frustrated. Guys my family wasted 280+60+280 = $620 on useless swimming lessons! read more

Excellent customer service! Bravo. GM Taya at Lone Tree was so kind and worked with me with my issues. Quick to respond , friendly and outstanding customer service! I hung up the phone call feeing relieved and I appreciate that!!! read more

My children have been going for some time now (2+ years). We have only had a couple of issues fortunately but for the cost of the lessons I don't think that the billing experience here is top notch. The billing situation needs some SERIOUS improvement. Refunds must be approved by the management - even with legit reasons. They double charge you? Too bad. Hope you don't need that money for at least 3 weeks because you won't be seeing it back anytime soon. You have to sign up for reoccurring lessons - you can't just do 1 whenever you feel like it. You have a get special approval to be out for medical conditions such as casts. Even though we really had good experiences with our instructors I would not recommend this school or any of the other locations under this name simply because of the way that it is run as a business. It is waaaay overpriced (I wish I could get paid $25+ for less than 30 min of work) and you can talk to 3 people who confirm you cancelled your lessons and then still get charged despite disenrollment. Very frustrating company to work with. They need to get their act together. And the facilities maybe somewhat appealing but there is definitely room for improvement in this regard as well. They just leave a lot to be desired... read more

I'd like to give 3 and a 1/2 stars to this place. While the instructors are good, I see a lot of repetition in teaching methodology. My son has been going here for a year and a half, but I haven't seen a remarkable progress in his skills. Also one of my pet peeves is - the session is only 30 minutes long - the instructors always take 3-5 minutes to start but end either dot on time or a minute or two before every single time. That cuts down the session to just 20-22 minutes. With 4 kids in a batch, it just means a learning time of 5 minutes for your kid. This is disappointing. On the plus side, the overall atmosphere here is good. I hope the management takes heed of this review and work toward betterment. read more

So great with my kid who was difficult to get in the water. Teachers have been so patient and everyone works with our schedule. Matt has been great with him. read more

This place left my wife in tears (in the best way possible). We've been going here for two and a half years now with our oldest child and it's usually me that takes the girls there. We started both girls in the parents / kid class when they were 2 1/2. The oldest is doing wonderfully and its great for her confidence. She has loved most of her teachers (as she has gone up levels or our schedule changes dictate a change). It's just a good program and I would recommend it based on her experience alone. Fast forward the the youngest moving from the parent / kid class at three years old. I've been doing the swim classes but an HOA meeting meant my wife had to take them for the youngest's first solo class. Kid #2 is much more reticent to try new things and struggles to get past the initial fear more than her sister. Kid #2 decides today is NOT the day she will swim by herself. Complete and total screaming in the pool area. Throws a fit and breaks down like there is no tomorrow. Now, we're OK with our girl having to work through the fear and emotion herself (it breaks our little hearts but it's part of her learning) but felt terrible for the other students / teachers / parents. The staff was SOOOO helpful and understanding, my wife literally cried the rest of the night. They came and told her they have it under control. Now, this wasn't a cookie cutter solution they use every time. They brought over her older sister (which helped a lot), a staff member skipped her break to hold her hand and walk her around the pool, another teacher took her in the pool independently and got her comfortable, they found a Dory toy to help calm her - basically went wholly out of their way for 20 minutes of the lesson! She ended the lesson with huge jumps into the pool (remember, we've done the pool thing before, just with Dad) and when I saw her that night, I saw a level of pride in herself I have never seen before. We challenge her a lot and push her to be brave but the way she glowed, and talked, and smiled, was an order of magnitude beyond anything I've seen before. Going the next time was much better but she still needed some attention, which they absolutely provided. Kyana (the deck supervisor) and her teacher Katie were amazing. I wasn't there so I missed the teacher's name that skipped her break but the team is amazing. Thank you so much!! *Edit: Also, their one previous negative had been changed. They now offer make-up classes, which I know was the chief complaint when I was checking out Yelp reviews before initially signing up read more

It was my sincere pleasure to work at SafeSplash. I cannot emphasize how amazing the management and staff were. Everybody that works for SafeSplash has a genuine passion for the kids they teach. While working at SafeSplash I received adequate training, and was given a very flexible schedule. For anyone looking to work in a relaxed but passionate environment, or for anyone looking to enroll their kiddo in a swim school that actually cares, I cannot recommend SafeSplash in Lone Tree with a higher recommendation! read more

I've taken the floating fitness (yoga & HIIT----SO FUN!!!) classes here & this is one of the most pristine indoor pools in the Denver metro area. The front desk staff is so friendly & welcoming, the pool temperature is perfect, the deck is always clean, and the air temperature surrounding the pool is comfortable. The changing rooms & bathrooms are well maintained & I don't feel gross walking in bare feet. I'm hoping to enroll my kids in swim lessons here soon so will update my review with feedback on the swim instructors. I didn't even realize this place existed until I started the floating fitness classes here. I'm so glad I found it! read more

While the staff are friendly and good with our children I disagree with some of the methods used. The program is structured but is conducive to some negative learning. I do like the swim program though. However, the seating situation to observe your children is poor. Especially the inconsiderate people that always have their faces planted in some electronic device. Ignoring their kids lesson yet sitting at the seats closest to the glass. These types are idiots. read more

Flexible scheduling and competitively priced to other similar dedicated swim schools. The staff is always available and helpful. You can change swim dates/times easily to accommodate changing schedules. The changing areas/locker rooms are always clean. Seating is plentiful and they sell snacks for those days you or your little one just can't make it until dinner. read more

We have now been taking lessons here for 6 months and my one year old is doing amazing! She loves the water and gets so excited whenever she sees a pool. The other day we took her to our community pool which has a zero depth entry. She lost her balance and put her face in the water for a few seconds and when I pulled her up she had held her breath the entire time! She did not choke on water and came up laughing. She has learned great swimming skills underwater and confidence. She has also learned to wait for my instruction before getting into the pool which is something they go over in the Parent & Me swim classes. Amazing! We will reccomend this place to anyone who asks us. read more

We Love this Place! The staff is always friendly and helpful! My two kids 6 and 4 have been going for a year! Both kids could sorta get around in the water before SafeSplash after two months both of them were swimming on their own. Now a year later side breathing, diving and FUN! Thanks SafeSplash! read more

Love Mr Brian and Ms Brenda and Ms Emily has been super helpful with coordinating classes. My kids have been swimming since they were 12 months old. One negative---seating is terrible, hard to see your kids in the pool, lifeguard/chair sometimes sits right in the way on where my kid is swimming. It would be nice if other side of the building (where all the windows are) had glass with chairs to allow more seating for parents who want to watch their kids. Seriously my husband has gone outside and stood outside the window just to be able to see our son swim. read more

This is a great place for swimming lessons. Class sizes are small and the instructors are so patient and knowledgeable. They are also flexible for cancellations. I really love how my kids can do lessons at the same time even though they're at different levels. read more

SafeSplash is hands down the best swim school I have put my 7 year old daughter in. We have been to 4 different swim schools around the Parker area and SafeSplash has provided us with the best customer service and instructors who have taught my daughter how to swim at a competitive level. We continue to go there to perfect her strokes and are always satisfied with the results. She learns more here in one lesson then she does during a whole summer swim leaque. Thank you SafeSplash for being awesome, and teaching my daughter to be the best swimmer she can be! read more

My son has been going to SafeSplash for over a year now and my daughter for about 3 months. Both of them love their instructor and we have seen big improvements for both of them. We also love the atmosphere and all staff are friendly and welcoming! read more

I love this place! My kids enjoy their swim lessons and all the instructors. Big thanks to Jamie, Brenda, hannah, and Sarah. The only complaint is that you can't reach the staff directly you have to go through a call center. Not a deal breaker but it's good to know so you can ask questions and reschedule while you are there. read more

Being a former swimmer myself, I searched and tried out different options for my kids. Then I found Safe Splash and have been a customer for the past 8 years! My 8 year old is getting ready to swim competitively - my 5 year old is getting ready to snorkel in the ocean! Safe Splash is much more than swimming lessons - technique and safety are priorities. We couldn't be happier! read more

I cannot recommend Safe Splash enough. Their teachers are so kind and professional and have helped my kiddos tremendously. When we first started going to Safe Splash, my son wouldn't even put his head in the water and now he is swimming laps with a breeze! The pool is a warm water pool too, which makes the experience all the more pleasant. Thanks Safe Splash! :) read more

I did a floating fitness class at this location and loved it! The facility was super clean, neatly kept, and so warm which was perfect for a cold day! The location was super simple to get to, parking was easy, and the water was clean and perfect temp. Highly recommend! read more

My son has loved working with Ms. Jaime! They have done private lessons and now he is in group lessons and really has made a ton of progress. The staff are friendly and very accommodating; we always feel welcome when we come in! I love that parents can sit outside the pool area to keep their other kiddos safe and entertained, while still being able to see the lessons. We have been coming for close to a year and will continue the lessons! read more

This review isn't necessarily about the quality of instruction at the location (which I was very happy with), it's about the way the business is structured. I signed my kids up for a 4 day camp - I had an email saying it was 4 days and cost was listed. Everything was fine until I showed up for day 4 and the facility was closed. I could not get ahold of anyone as there was no phone number for the facility, only a call center. The people I talked to said it should only have been a 3 day camp - and admitted to a mistake in the email when I forwarded them the ad I had received. I asked for the manager to call me to discuss - I paid about $350 in fees and registration, which I expected for 2 hours of class for my kids and only got 1.5. Whether there was a typo or not, that is what I expected when I signed up given the information Safe Splash provided. The most frustrating part was nobody would call me back after I called and emailed FOUR times! I would expect at least a courtesy call and apology or a refund for the fourth class that was advertised - especially after packing up 3 kids early in the morning and driving over an hour round trip. Need to be better on the customer service side to get my business!! read more

This is a great place! My daughter loves going to swim lessons now. Ms. Christina is wonderful and patient and our daughter has learned and progressed very nicely. Clean and warm place as well. read more

Not so great! My child has been going to this school for three years now, and he cannot swim on his own. He cannot float and flip on this stomach. Teachers are very inconsistent, and they don't care. 20$ for a single 30 min lesson, when child gets about 5 min of real teacher attention and the rest is just sitting on the bench, not worth it. Very disappointing! read more

Charged me a recurring tuition fee without notice (it was buried in T&Cs - shame on me!) even though I can't attend because I am out of town. Wouldn't take my calls and wouldn't call back. Withdrew me from the month for which they charged me. Gave me credit for the tuition but I can't use it for at least 6 months. Won't give refund. I will not be re-enrolling. read more

I would highly recommend safesplash to anyone with kids. we love this place. mr. brian is great!

Been going here for 5 years between 2 kids and my boys not only love miss Brenda but they know what it means to be safe in the water and have developed some amazing skills!! The staff is great, everything is always clean and I would definitely recommend to anyone thinking of checking it out!! read more

This is not a safe place for your children who do not know how to swim. My 3 year old daughter started swim lessons there and I was told I could not go in the pool area with her. I was assured that she would be safe and that a lifeguard was on duty. During her swim lesson, she stepped off the stairs and went completely under water and no one saw her. She cannot swim. Finally her teacher saw her but was across the length of the pool and by the time she could get back my daughter was coughing up water and visibly very upset. No one could tell me how long she was under water for. The manager was supposed to email me after watching the video footage but never did. He also said that he would meet with me prior to the next swim lesson but he didn't show up when we had arrived. Needless to say, we will never return and I definitely do not recommend this facility at all. read more

The instructors and actual lessons were great. However, the billing department and corporate office is an absolute nightmare. They made it impossible to cancel my account. read more

The staff is incredibly friendly and helpful! Love the instructors! Very clean and very organized. We previously tried swim lessons at a rec center and the SafeSplash program blows the rec center classes out of the water! I was amazed that my kids both learned more in 30 minutes at SafeSpash than the entire time they were in rec center classes. Very happy we found SafeSpash! I also love that they will allow a trial class to make sure it is a good fit for you and your family. read more

Great facility, super friendly and helpful staff. The instructors are well trained, not only in accommodating for different swim levels but also for different ages. They are also good about staying on scedule, the kids always have a full 30 minutes in the water. We trialed it on Groupon, Then the kids asked to come and have been since. read more

My daughter had the worst experience with Ms Sara. She is agressive and rude and has turned my daughter completely off of swimming. She use to love going in the pool and now she is completely terrified after going to a lesson with her. On her second lesson with her my daughter was not comfortable with putting her head in the water and floating on her back. When my daughter resisted and cried she aggressively made her do it and got irritated with her. I will never go to this school again and I strongly recommend other parents to be aware of this horrible teacher they have staffed there. read more

Both of my children (3 and 6) have been swimming here for 2 yrs now. We have had the pleasure to swim in both Ms. Brenda's and Mr. Brandon' s parent tot class, as well as attend small group lessons with Mr. Brandon. My kids love Mr. Brandon! He is kind, patient, thorough and genuinely enjoys working with children. He communicates clearly to the parents each month during "splash and tell" how the children are doing and what they will continue to work on in the upcoming weeks. The only reason I deducted a star, I wish they had a way for children to track their skills, perhaps a sticker book, like my son had at his previous swim school in California. read more

Love this place. Love it. They have taught all my kids, my nephews and friends kids. They have the best instructors and most importantly treat every kid like it is their own. read more

Love this place - think this is actually the Lone Tree location just off of Lincoln. My daughter has been in Miss Brenda's parent / tot class for over a year now, and she loves it. Miss Brenda teaches the youngest class students to love the water, have fun and be safe. The skills my daughter is learning are invaluable - grabbing onto the wall, crab walking on the wall with her hands, getting out of the pool, back floats, blowing bubbles, kicking, "big arms" for initial swimming motion, following direction, etc. And the staff is really friendly and helpful. If we miss a week, my daughter gets sad. That says a lot about the instruction and staff - I've read the other reviews (which are REALLY OLD). don't blame this place for parents who are on their phones - that's not the swim school's issue / problem. And the area for parents to watch is perfect - it's spacious with big windows to watch the kids swim. I highly recommend this place. Fantastic. read more

Tried a few years ago and was very dissatisfied with instructor & quality of lessons. Figured I'd give it another try 2 years later since I got a good deal with groupon. Still am not satisfied with instructor and quality of lessons. I will not be trying this place again. read more