Submitting this review 3 months after repairs were completed…read more My transmission would not shift into gear. Called RDR for an appointment and they were able to take me in the next day. I towed my car to their shop and they quickly diagnosed my vehicle needing a clutch replacement. Quote was sent electronically and upon acceptance my car was ready for pickup two days later. Payment was done electronically and so far the car drives and shifts normally. Service was efficient and price was fair.

My truck threw a code for a thermostat. They were quick to set up an appointment and get the work…read moredone a few days later. Clear invoice and explanation. Nice people to work with from over the phone to when I dropped off and picked up. Payment was easy with their online payment system.

We've been visiting this shop for years and have always had great experiences. Whenever someone…read moreasks for a recommendation, I confidently recommend Pearl City Auto Works. The staff genuinely treats customers like family, they are honest, and never try to sell us unnecessary services. Since my spouse travels frequently for work, this is the only shop they trust to handle our car while they're away. Recently, I had an issue and was concerned about some noises coming from our vehicle. I left a voicemail, got a callback within an hour, and given our situation, they worked with us to come in to ensure everything was okay. But, just like a sickly child walking into the doctor's office looking perfectly healthy, our car didn't make the noise when it was checked, haha. The staff suggested recording the sound and bringing it back if it worsened over the weekend, as they are closed then. Also, when they don't have loaners available, they have a very reasonably priced partnership with Enterprise if a rental is needed. I'm truly grateful to everyone there for their caring and professional service. Before finding this gem, we had horror story after horror story trying to find a good shop for our vehicle. Highly recommend them here for any service!

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

Needed a battery replacement on our Mercedes SUV and quickly remembered that Mercedes doesn't…read morealways make simple jobs... simple. Normally this is something I'd tackle myself, but this time I knew I needed someone with the right experience to handle it. Capital Auto came through. They were able to squeeze me in first thing in the morning after hearing I needed the car back up and running so I could get back to work the next day. That kind of flexibility and customer service goes a long way. The work was done quickly, professionally, and gave me peace of mind knowing it was handled correctly. If you're looking for a shop that's knowledgeable, accommodating, and genuinely wants to help people get back on the road, I'd highly recommend giving these guys a shot.

After many years of using Capitol Auto Service, I can honestly say they still provide great…read moreservice. A couple months ago, my truck would not move when I tried to put it in gear. I need it working as soon as possible and Capitol Auto told me they didn't do transmission repair. They referred me to another business but they wouldn't be able to take me for over a week. I found a place that said they would take it that day and areanged a tow. The tow truck driver told me it wasn't a transmission problem which was good news. Still, I sent it to the shop I had made arrangements with. They took my truck in and called to tell me that it would cost, "at least $3,000" because they were going to have to rebuild the whole back end. It was Friday and they told me they would give me a better estimate on Monday. On Saturday, I received a quote via text for $1,600 which included a $300 diagnostic fee. Anyway, I paid the $300 and had my truck towed to Capitol Auto. They checked it out and found a cable that had come loose. They connected and secured it and road tested the truck. They found no other problems. I asked how much my bill was going to be and they did not charge me! Who could ask for more! Capitol Auto is simply amazing! I plan to continue using their services for many years to come and highly recommend them.

I came here a few years ago to get my safety inspection done and before going I called to make sure…read morethey were open and doing inspections. The person on the phone told me as long as I brought my vehicle during the hours posted, I would get my safety inspection done. So I did and had no issues, even came back the year after and no issue. Today, I took one of my vehicles there and the guy in the main office said he didn't have anyone doing inspections today and then was very condescending and decided to educate me on why I should call before hand to make sure they were doing inspections that day. He told me I should go to a different place if I just want to walk-in for a safety inspection. I've been in Hawaii for over a decade and have several vehicles, every safety inspection I've ever done has been on a walk-in basis. I get it, people have bad days, emergencies happen and people have to leave work, ownership can change. It just doesn't sit right with me when one person is saying I don't need to be calling and another is lecturing me on why I didn't call and telling me to go somewhere else.

My husband & I always come here for our safety checks. The guys are always friendly & the process…read moreis very simple & quick. It is first come first serve but I've never had to wait before. Park in any stall, get your paper works ready, the guy will take them & your keys. He'll bring your car in the shop, do his thing & you're done in 10 minutes. It is $26 CASH ONLY! So make sure you got cash. If you're looking for a shop to do your safety checks, I recommend this place!

Have to give a shout out to Bobby and Brandon. My car started overheating and luckily I was close…read more I felt terrible showing up before closing but they were so kind and helped me figure out what needed to be done. They were very reassuring and professional. This is the best oil changers on the island!

Ed gave excellent customer service very professional and…read morekind Highly recommend Thank you Ed

Unko Anwar took care me and my wife very well ! very accommodating with budget ! everytime im in…read morehawaii this shop is my go to spot ! ask for Unko Anwar ! yall need to open a spot in las vegas and provide same top A quality service yall do here in the 9th island ! its an open market ! and steady market !

Loved how we were approached. Very kind. He and staff were visibly very busy but they were still…read morewilling to help. And did! Gave us a quick quote. He was able to help quickly knowing we were in a hurry. You could tell they are up to date and knowledgeable on automatics. Not to mention getting parts needed. Thanks for making this frustrating day a better one.

I cannot recommend Island Brake and Alignment enough. I took my 2020 Hyundai Kona to both Lex…read moreBrodie's and the dealership (Tony Hyundai) because my alignment felt off. Both shops told me the same thing: the rear camber and toe couldn't be adjusted by design, and they basically sent me on my way with a car that still didn't drive right. The owner here actually took the time to diagnose the real problem. He noticed I had one new tire and realized the issue wasn't just mechanical--it was tire placement. He cross-rotated the front tires and then performed the alignment. The car now drives perfectly. It's rare to find a shop with this much expertise and common sense. Save yourself the headache and just come here first.

Derrick Dudoit is awesome. If you own a car you actually care about, this is the place to go…read more My car club friends first recommended Derrick, and I initially brought him my race/track car; which says a lot, because I'm very particular about who touches it. After that experience, I now also take my daily driver, our family car, and even my 4x4 to him. That level of trust didn't happen by accident. Derrick is extremely knowledgeable and generous with his time. He offered a free consultation, walked me through what he was seeing, and explained the "why" behind every adjustment. He dialed in my custom suspension and alignment to precise specs, not generic numbers. You can tell he understands performance driving and real-world use. What really stands out is that Derrick treats your vehicles like his own; no upselling, no rush, just honest advice and quality work. That's rare. If you're into motorsports, autocross, track days, or just want your car aligned the right way, Island Brake & Alignment is the spot. Highly recommended.

Took my car in because it was sputtering and loosing power. Dropped it off around 10 am and by 2 pm…read moreit was fixed and ready for pickup. Staff are friendly and efficient. Prices are reas8nable. Best experience I've had at an auto mechanic!

These guys have great customer service. It's a small locally owned business. Hard working staff…read more They also are very quick with getting the job done. We had to get a safety check done and on our other car we had to change out the alternator. Had it in stock. Told us to give them a day but they ended up doing it within the same day. Car jobs are usually expensive. But there guys have good deals and quality work. Recommend this place.