This rating is ONLY for the bakery. Whoever is making the tres leches cake, deserves a raise! She makes them delicious!! I tried another location in santa clara haha it literally said 'tres leches' on the stick of the container yet no milk at the bottom like there should be! So embarrassing! But the baker that makes them here deserves her credit!! read more

I made an order with the Gilroy Safeway Bakery to make a 1/2 sheet white cake with Strawberry filling and whipped cream top for my 80th birthday. I made the order 2 weeks before the 8/10 pickup date (a Monday). Today (Sunday the 9th) I get a call to tell me they don't have any white cake to make it. When I asked them to check with the nearby Morgan Hill store they claimed they didn't know how to do that. When I asked for a manager they said he wasn't in the store (not unusual on a Sunday in my opinion), but when I pressed they contacted the manager who told them he would check and call me back in an hour. It's now 5 PM and no call (2 hours) and well past the time I can go to Nob Hill bakery or anyone else. I'm sending an email to Robert.Miller@safeway.com (CEO) as a last resort and will have to spend my laundry morning trying to fix their mess. read more

Wanted a sandwich from safe ways deil was greeted by a gentleman name Michael who made my sandwich look so and it was thanks Michael your a super sandwich artist read more

This store is always clean and friendly. That said, Safeway as a whole should lower their prices. They are a chain store and buy in mass bulk. The prices should reflect that to the customer. On the flip side they have a large variety to find what I need. Their sushi counter and hot foods counter are great for getting a quick lunch. $5 Fridays offer great deals. If there is one complaint I have it is that often their produce is rotting or about to rot. With the mass volume they do and how often their produce people are filling shelves, they should be checking for bad produce continually. Not waiting for customers to complain or hand it to them. Other than that... it's a good place to shop read more

I'm extremely frustrated with what is going on at this Safeway and nearby location. They have a Pokémon card vending machine that's supposed to be for customers, but it's basically pointless because employees in, particularly 1, are clearing it out every restock cycle. This isn't occasional, it happens daily. Employees are the constantly, even every hour, waiting for the machine to be refilled and then immediately buying the cycle out. I've seen the same pattern at the Tennant Safeway, where the same group goes between stores and wipe out both machines. What makes it even worse is that this happens even when other customers are standing there with their children waiting. Instead of giving everyone a fair chance, employees take everything as soon as it's available. It feels incredibly unfair and unprofessional. Whether management is aware or not, this reflects really poorly on the store. There should be a clear policies preventing employees from taking advantage of restocks like this. At this point, there is no reason to even bother checking these machines, they are always empty or the employees are hanging out waiting for the restock. It's a really disappointing experience for the kids/collectors, who then have to go pay scalper prices for these items. read more

I love this Safeway. I've been going here for years. The produce and meat selection are great and the staff are friendly and helpful. One time my son lost his planes and the managers were able to find it and when returning it, the staff played along. They said they found his planes in the tortillas. This Safeway is clean and is an experienced I recommend going on Fridays for the deals. read more

Safeway - Parking stalls for Drive up & Go! - Grocery Near Me - Morgan Hill, California

This one young man from meat depart. Was super helpful. And a young lady that works there saw me trying to put some water in shopping cart and helped me and offer to help me to the car. Everyone is absolutely amazingly helpful and nice. read more

Tell me why a Wedge Sandwich "Handcrafted with Boar's Head" ($7.99) that was packed on Tues, Nov. 25, 2025 already had stale bread at 8:00am on Weds, Nov. 26, 2025? BTW, "Sell Thru" date is Fri, Nov. 28, 2025. $7.99!!!! read more

Fried Chicken made on March 16, 2025 was left in the fryer too long. All pieces were very light and meat was way overcooked and dry. White and dark meat both. Never had this experience before but letting you know this is not good. read more

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Update: 2/11 The store manager resolved the issue. Her employee started my online order but failed to finish it. She said she will follow up with her late today and let me know why the order wasn't finished. The three star is for the employee for not finishing my order. Also for(if it was her) telling me that the department closes at 630pm. (Lie) the store manager said that the department closed at 7pm. I put the order in at 130pm for a delivery between 5-7pm I placed an order on the Safeway app at 11 AM on Monday and chose a delivery time slot between 5-7 PM. However, the order was never delivered. I received an email indicating that my order was delayed and that I would receive another email when the delivery was on the way. Finally, at 9:30 PM, I called customer service via the app, and they directed me to call the store. Upon calling the store, I was informed that my order was never prepared, and that the department closes at 6:30 PM. I suggested to the representative that the app shouldn't allow customers to select time slots that are not feasible. To add to my frustration, the online customer service representative responded with an attitude when I expressed my inconvenience. After I typed "Shit more inconvenience," they told me not to use profanity. I replied, pointing out that their mistake was causing me issues and they were getting upset with me. As a busy person, using the app helps me manage my schedule, but this experience has made me reconsider using the delivery system. Now, I don't have any of the groceries I needed for tomorrow. read more

Safeway - Grocery Near Me - Morgan Hill, California

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Typical Safeway - The aisles are well stocked and clean. I could tell this Safeway has great customer service and is very helpful for those who need assistance. I came around 9 pm on a Saturday night and saw two workers walking customers with their shopping carts out to their cars. Keep up the great customer service! read more

Just want the bakers to know that on Jan 5 I bought a rly delicious tiramisu moose cake!

We mostly get our groceries from Safeway or Trader Joes, since there is no Whole Foods in Morgan Hill. This Safeway location is pretty good, the staff has always been friendly. I haven't had any issues with this place. We also get things delivered from here. But the recent delivery wasn't as good as expected. We had guests over for an event at home and we needed few things so I ordered online and paid extra for it to be delivered within a timeframe. They forgot one of my the items that I'm pretty sure I paid for. And I got vanilla flavored yogurt instead of plain yogurt, that would've almost ruined my savory dish. It doesn't seem like a lot but small things do matter when it comes to service. read more

Great deals, clean store, caring folks, especially Cora. She helped me save money using their app. read more

Safeway - Thanks for your helpful support, Cora - Grocery Near Me - Morgan Hill, California

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I can't believe there's so many one star review but I'm given Safeway a 5 star because I've been here many times when I had a car I've always had help from the employees that used to work at another Safeway's.. This review is for Cynthia. Best customer service I've experienced in a long time. Thank you!! LOYALTY MY RESPEC..!! Again Thank Safeway..!! read more

They had what I needed. The store is clean and bright. Parking is convenient. Service was fast and friendly. 9:15 on a Saturday night. Not many customers. read more

Went grocery shopping late Sunday night and used self check out. We had a bunch of issues, and Amelia helped us two different times. Normally, I feel like I'm bothering them, but Amelia was SO nice and helpful!! Best costumer experience ever!! read more

Wow, I'm surprised to see so many negative reviews. I'm your average Safeway shopper and have never had any issues with this location. The store is conveniently located on E. Dunne by 101 and is in the same plaza as Home Depot. I've ordered a custom cake from their bakery as well as custom fruit platters for a work event. The staff was helpful and accommodating (especially with my fruit platter order) and the quality was good too. read more

The florist from today did amazing and super fast job. I didn't catch her name but she worked today 12/02/24. Thank you so much I appreciate it. read more

Came in to Safeway today to use the DMV Kiosk, I need to find out that it was not in service. This is very inconvenient because now I will need to go to the DMV and wait in there long lines. Having one at Safeway close to my house makes it so convenient, however not at this time. read more

Safeway - DMN kiosk - Grocery Near Me - Morgan Hill, California

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I had a wonderful checker tonight by the name of Siobhan (sp?) who took the time to show me how to use the Safeway application to clip coupons. She was so patient with me as I am really technically challenged. She even made the offer to find her at my next visit and she would show me other ways to find bargains on their site. A big thank you to her and I hope to speak to the manager as well on what a great employee she is. read more

Safeway did a weird thing Order only enough wine so On 12/23 and 12/24 the shelves are empty WTH up with that Thankfully the manager helped find substitutes that definitely were good but way more costly read more

Michael in the deli department put extra care into my sandwich -- was polite, thoughtful and warm. The clerk at self checkout -- not sure of her name - is extremely nice and helpful. whoever hires for this location has done a great job. big smiles all around read more

Rose's for Leading up to Valentines Day. Now this is not about me. Well kind of... you see it's my wife and my first Valentines as a married couple. I want it to be memorable. So everyday I have gone in to the floral department here at Safeway to purchase a single rose for her. The people that work this department have been amazing. They have bouquets all over and sometimes singles in the back. When they don't they are so nice to let me pick from one of the made up ones. They always great me with a smile and have been extremely helpful. I will say I came here on the 2nd after going to a flower shop in the area. I was not impressed with their customer service, so I tried Safeway. Best decisions I made. Thank you floral team. See you tomorrow! read more

i came into safeway my husband and I last nite and tonite for some of the best sandwiches made with love by Anthony and Ishia. positive attudide and great customer service keep up the good work guys. read more

I've been going here for 8 years. Workers are always nice and helpful. Besides maybe a few occasional of getting a not so fresh products (clams and veggies), their products have been great. read more

3 rd time No Charm !! I hate to say that NOTHING has changed since 2 previous complaints? I love my Safeway store and location. Lots of nice employees. But very disappointed again! How hard is it for a professional butcher ( or so they should be ? Union?) 2 new packs of Rib Steak Bone in , purchased together, both packs have a steak cut on a tapper . (See 4 pictures -2 of each steak) I brought this to the butchers attention last time to see if I Am wrong thinking? and he said " Steaks should Never be cut thinner on any end??" "Steaks have to cook evenly ? " The store director was supposed to educate his store team both previous times to Fix this issue, but I guess not? Please leave me a phone Numbers of the director or whom ever you would like me to speak to , so we can address this. (3 times tells me someone does NOT care or know what they are doing? ) read more

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Ok, I have been going to this store since it opened. And there are some great people that work there, mostly. But, ,lately in the Deli the people seem to know nothing! Not helpful and boarder on rude. When you ask them a question the response is, "I don't know ". We ask,"is there anyone else here that would know"? His response,"nope". Really?!?! And as usual No Manager available. Please hire better employees!!! Still gonna shop here because of the great employees but we are very disappointed in the Deli,smh. read more

Clean and helpful staff- I give four stars due to the lack of fresh produce at times but the last 4-5 times I've gone to Safeway the staff have been great. Norma is super friendly, quick with checking out the groceries, personable, and efficient. The gentleman who helps her bag the groceries is awesome as well- every time I see him he's always working hard with a great attitude read more

Deli is worthless!! Why bother asking how you want it?!?! Go somewhere else. I got $ 15 worth of garbage I don't want. These pictures are from today. 12/05/21 read more

Safeway - Shaved ham - Grocery Near Me - Morgan Hill, California

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At around 8:30 am on December 9th I was in the checkout line and as I approached the cashier I greeted the lady working and she scanned my three items. When it was time to pay I did but had forgotten to add $20 in cash to the card payment. I then proceeded to ask nicely if she could refund everything, so I could then add my $20, she immediately said, " I can't" with no hesitation I then asked why and she responded with, "the receipt already printed." I let her know that I had previously worked in customer service and that I knew for a fact that she could do it. She then says she had a line to help and that I had to go to customer service if I had a problem. Upon that I really believe you should do a review of some employees. Maybe have someone from corporate come in and pretend to be a customer. I don't know if that will happen but I do know one thing: I will be shopping at the Tennant Safeway from now on. read more

I have always watched the Manager Specials in the meat dep. for years, when the sell by date is getting close the policy has always been to discount the item 30% off of the lowest marked price and 50% off in the PM of the day of expiration. Either the store manager or someone at corporate is too dumb to understand this. Pork loan is reg, priced at $10.99, sale price is $6.99, I see the sell by date is today and point it out to the meat dep. so they offer to give me 30% off of the original price. Do these people just think the customer is stupid or what? Lets see, sale price is $4.00 off or I could buy their expiring product for only $3.30 off. I call this zero customer service. read more

They only had 2 heads of red leaf that looked like they were from October? It happens.. produce.. But bought some casa Sanchez tortilla chips. Tasted stale, just noticed: Expired Oct. 17, '17. It's Jan. 29, '18. That's 3.5 months old. That should NEVER happen. Ever. read more

Safeway - Grocery Near Me - Morgan Hill, California

This is for deli. Stood in line to get chicken and was told by one of the girls to stand in line and someone would help me. Stood in line for about 10 min and I asked a different lady to help me and she said she had to help someone else first bc he was first but I told her I was here first and the other girl that was working told her I was first too. She still decided to help the other guy. Left with no chicken since she was being rude. read more

Shame on you Safeway. 3 lbs of fat at $5.99 per pound. $18 worth of fat on 2 tri tips. Nothing was trimmed from the bottom. Zero stars. I've never had this happen. A little I understand but this was excessive. read more

Safeway - 3 lbs of fat on 2 tri tips. $18 worth of fat. - Grocery Near Me - Morgan Hill, California

I normally enjoy this supermarket - granted MORGAN Hill does not offer many options. But it is usual for the checkout stress to be high - noT enough lines, que are usual. ThE worst - NO self-checkout on a Saturday Afternoon?!?!! Just no idea how this place works. read more

This review is for the kindness of the pharmacist. I was released from rehab on a Friday afternoon with prescriptions for narcotics. We had already been to a rude Walgreens and a cold CVS. I was told I could not call ahead to find out if they have controlled substances on had. I had to show up, prescription in hand. This pharmacy did not have any on hand, but the kind pharmacist was able to call other stores to find out if they had any on hand. She knew which Safeway was most likely to have on hand. She called, verified and sent us on our way. It takes a lot for me to write a yelp review. But, acts of kindness speak volumes. I could have gone to another Walgreens or CVS but they could have cared less about my circumstances. THANK YOU WOMAN PHARMACIST WORKING AT NOON ON FRIDAY, Nov 30th 2018. I wish I had caught your name. Management, please recognize her. read more

This 5 start review is for my favorite cashier Dorothy she is an elderly sweetheart who is passionate and energetic when it comes to customer service she is the best at it. I shop here on a daily basis and always looking to see if she is around tho say hi. Besides that the store is your typical friendly Safeway, fresh produce, bread, meats, seafood and a lots of wines Please ask for Virginia if you need any wine advice or paring the best wine with your meals, Virginia is awesome as well..... Everyone for the most part is super friendly, their open 24/7 witch is very convenient. read more

Very busy today. I'm at the deli. Patiently waiting for my turn. I came for the fried burrito. Only 2 left. It's my turn. A clerk (Caucasian man) comes and instead of helping me cus it's my turn, he helps an employee (short middle aged Mexican female) who jumped the line and took my burrito. So I guess I have to be an employee here to get good service. read more

Efficient store & set up for such ease! With all the people shopping & COVID issues (out of stock, few anti maskers , etc etc) I am IMPRESSED with the folks that work there! The MOST helpful & I shop there everyday!! Produce & Meat guys seriously are AWESOME always help me or will go back to look with a positive attitude. ( I appreciate that .. I'm tired of Kyles & Karen's these days!) Deli can be slow but usually due to back up.... Other speciality markets take a number soooo no big deal. It's called life in the Bay Area. Lol Most importantly, I really appreciate the work kindness .... People here go above & beyond. I see it & it's breath of fresh air. read more