They didn't even begin to fill my Rx until I came into the store and asked for it. "Come back…read moretomorrow after 2." Poor customer service.

Absolutely one of the worst CVS locations for customer service!…read more I asked for some help locating an item and the guy here, I think the manager, acted like he was doing me a big favor, providing any inkling of customer service. He literally told me as I was asking a question about an items location, to, stop talking, seriously? They have a lot of work here to do in terms of customer service training. J think this was the manager too...

What a FANTASTIC STORE !!! Convenient Location, Pharmacy,…read morePassport Fotos , & Snacks !!! Ez - Parking and open till 10 p.m. Passport Fotos too !!! Red Bull, Starbucks Mocha Latte !!! Laundry Detergent / Supplies. Please Patronize this Lovely Spot !!! We don't wanna lose them like we did several Walgreens in S.F. Same Shopping Mall as R.E.I. and Chipotle Eatery tmk. Bang Across from Dollar Tree & Whole Foods Market , Gilman & San Pablo Streets in Berkeley. Sadly Pharmacy closes @ 6 p.m. with the One in El Cerrito closing @ 10 p.m.or maybe 9 S.P. Ave @ Cutting Blvd. !!!!

As my handful of Yelp fans know, I reserve one star reviews for scams where I have given the…read morebusiness three tries to make things right and they failed - and where it is simply not feasible for me to sue them. In this case, I placed an order on Walgreens.com for 12 items and was willing to pay a shipping charge since there were 12 items and I could spread out the relatively high shipping charge across those items. When the items arrived, guess what? there were only five items - but they still charged me the full shipping charge and cancelled the rest of the order. Had I known that they would do this, I never would have placed the order. I would've placed it from a competing company. When I called Customer Service and asked for a proportional refund of the shipping charge, I was told that there was no way to refund it because I had not ordered enough items to trigger free shipping. They also told me that I had ordered an out of stock item - but there was no way for me to know that I had ordered an out of stock item because the website didn't tell me that the item was out of stock. This seems like a relatively straightforward scam: allow the customer to place an order that cannot possibly be fulfilled, then charge the customer a surcharge which cannot be refunded, then deliver the customer less than what they had ordered and give only a partial refund. When I asked who was responsible on the customer service call, they told me that the items did come from the store so that is why this is the place that is receiving the one star review. But I suspect that the Walgreens e-commerce team is the guilty party here. In any case it looks like my one star review won't do much additional damage to this location since it is already in the dumps on Yelp. If you are a consumer protection advocate or a journalist, feel free to contact me for additional information.

This was probably the biggest CVS that I had ever stepped into. They had a wide selection of items…read more The store looked clean and the shelves for the most part were organized and stocked. I liked that everything wasn't locked up. I wasn't planning on buying anything. My friend wanted to come here to pick up some essentials. While browsing the aisles, the one deal that caught my eye was on the large size of Post Great Grains cereal on sale for $1.99. I thought it was a great price for a big box of cereal and they had different flavors as well so I had to pick up a few boxes. I came here earlier in the day so there wasn't much of a line with one cashier working. It was nice to see another cashier open up when there were three people in line. My cashier was nice and I was out in no time. The best part about this store compared to other CVS was that you didn't have to worry about parking. Plenty of free parking all around since the location was in the El Cerrito Plaza.

They. Lock. Up. Everything…read more "Can I get you something?" No. I'll just order it all in Amazon I guess. I don't have time for you to treat me like a shoplifter for every item.

Friendly staff. I have better selection of products at this store compared to other locations…read more Their selection of travel size is unbeatable. It's also well maintained and large.

I tried to make a reservation for vaccinations at the CVS pharmacy, and find out first whether the…read morevaccines I needed were in stock. When I called I got a set of recorded questions I had to reply to, but afterwards the only reservations they would provide were via text messages which my land line phone does not accept. I was unable to contact a pharmacist directly on this issue, either, and after several vain efforts was hung up on each time by the automated system. This horrible telephone "service" forces customers without cell phones to go in person to the store just to make a reservation.

They accept GoodRx and are always incredibly kind! Really a fantastic service! Highly recommendread more

I don't expect a good experience but this changed all that…read more Prompt Friendly Knowledgeable Helpful Needed meds in stock I'm moving all my prescriptions from CVS to Safeway!

Target has turned a corner. Example: Gluten Free Pasta (Barilla) ,…read moreCacio e Pepe sauce = perfecto meal! TARGET by the Freeway.

It has a huge selection. It also has a spacious parking lot…read more The staff was friendly & knowledgeable. The prices are high, but commensurate with the area.

I was looking for a cart because I need tons of bottled water, I asked one of the employees if…read morethere's available cart he said NONE perhaps he offered to carry those bottles way through to my trunk. Excellent service. By the way he's name is JOSEPH

FINAL UPDATE: 4/18/2026…read more I HAVE TRANSFERRED ALL MY PRESCRIPTIONS TO AMAZON PHARMACY. Last week, the pharmacy drive-up window was closed, no one in the pharmacy would answer the phone, a medication refill I ordered was canceled without explanation (happened before). I had my doctor send my scripts to Amazon Pharmacy, and they were delivered to my door in TWO DAYS. This is not an ad for Amazon Pharmacy. I mention this because of the comparative efficiency. Imagine not being able to get life-saving medication because your pharmacy is ignoring calls and canceling medication orders with no explanation. I'm done with this place.

My blood pressure monitor broke and I wondered if CVS had a blood pressure monitor like they used…read moreto have so I could go in and check it. I called the number and got a robot. I asked my question, "Do you have a blood pressure monitor I could use?" The robot asked me for my date of birth. It said it couldn't verify my identity and would transfer me to a person. I heaved a sigh of relief...until a minute later I heard a recording, "If you'd like to make a call, please hang up and try again." CVS can go cheap, I guess, but after they treated me like this, I'm going to look for a more customer friendly drug store.

Out and about in Berkeley for the day I - you guessed it - was checking the local pharmacies for my…read moreillusive shampoo. This CVS is definitely a small location and very difficult to navigate when they're putting out load and have all the boxes out in the aisles. But they had a couple bottles of my shampoo which I scooped up and headed towards their (also small) self checkout area. All in all, my visit was generally unremarkable and it was a quick in and out.

I stopped by this CVS to pickup an online order as this location was on my way home and my local…read moreCVS was out of stock on the item I needed. There was a bit of a line, but only 1 cashier at the time tending to the customers. When I informed the cashier that I was picking up an online order, I was directed to a white bin located on the outside of the counter to grab my own order. A bit odd, but I guess this store runs their online pickup on an honor system? They have their own decently sized parking lot so parking shouldn't be an issue.

My overall experience with the pharmacy itself over several years has varied from two stars to five…read morestars. However, my one star experience today with trying (and failing, three times) to reach the pharmacy staff by phone while being thwarted by their new AI "virtual assistant" (which cut me off three times without letting me get as far as leaving a message) leaves me suspecting that the only way I'll be able to talk to a pharmacy staff member (most of whom are pleasant and efficient) in the future will be by appearing in person. I may have to cut my losses and look for a pharmacy with either accessible live phone contact or better AI programming.