I've gotten some prescriptions filled here, including pet prescriptions, filled here for a while. This is my preferred Costco so it works out well. They've always seemed to be able to turn my order in a timely manner, no major pharmacy problems. Plus it doesn't hurt that my wife and I are Costco Exec membera together so I think it counts toward our 2% cash back. There have been lines before but nothing too drastic in terms of time waiting to get served. If I'm focused on just getting the prescription and nothing else, the process moves really smooth and I can get out of their quickly, although I need to summon a lot of will power to not buy anything else. read more

Very prompt, helpful staff. Great for getting pet medication. Well priced especially if you don't have pet insurance.

Amazing pharmacist, Jennifer. This is my first time using Costco Pharmacy in Richmond. As we all know, usually CVS pharmacists are not helpful, and they won't call your insurance if there is any problem. They tell you to call your insurance yourself even though you ask them to help. My medication was sent to the incorrect address by Costco Mail Order, and it was lost. When I called my insurance, they informed me that they could only cover one month's worth of medicines and that I would be responsible for the remaining two months, which is incredibly costly. Since the prescription is for high blood pressure, I must figure out how much I must pay. I was ready to pay, but all of a sudden this amazing pharmacist, Jennifer, walked over and told me that wasn't fair and that she would call the pharmacy tomorrow to find out what they could do for me. Whoa, this is the first time a pharmacist has offered assistance without being requested in my thirty years. I wish there were more wonderful people like Jennifer in the world. read more

Great service and even better prices. I even using it for pet meds now. It saved me almost 50% of what the vet was charging.

This is for the refill and delivery process. I hope someone at,Costco reads these. I renewed two prescriptions by phone and was informed they would be ready on Thursday at 2:30. I gave some extra time and went during the 8-9am senior hours on Friday. Alas, the pharmacy doesn't open till 9, so I waited. They told me that the wouldn't be ready until Saturday. On Saturday I got a text telling me, with a link and a phone num to arrange delivery. The link took me to the Costco main page, which wouldn't let me in without changing my password. I did that, and it still wouldn't let me in without re-entering my membership number. This seemed odd, since I had no problem going directly in to the Costco website days before. There was nothing about Rx delivery. So I called the phone number and got the pharmacy. They told me I had to call Instacart and gave me the number. After an hour I gave up on that, and had to go in again, outside senior hours. Which I did on Monday. I tried telling the pharmacy staff, both in person and by phone that the whole delivery process was broken. They rudely told me to take it up with instacart. There really is no delivery service. I'll be moving my business to another pharmacy. read more

Outstanding pharmacist and pharmacy! They take care of every detail including calling my vet from out of town, didnt even have to provide the phone number or anything. Got my prescription same day! Excellent service! Texts when it's ready, no very accommodating and professional. Highest recommendation! read more

As if this place needs more one star reviews... but here it goes. Steven at the pharmacy is incredibly rude. I was in line at the window on the phone with the person I was picking up for.Steven continued to ignore me. I finally waved. Steven came over and said "you were on the phone! Tell me what you need when you're off the phone!" I responded "I am on the phone with the person who's prescription I am trying to fill." He said "hang up and have them call my landline" and walked away. I then had to call to him to request that he please fill the prescription. (There was nobody in line this entire time with 4 staff). He says "it will be an hour." And walks away. This place is incredibly unprofessional. read more

I transferred my prescriptions to Costco about six months ago because someone told me it was good. It was a big mistake. It takes them a days to fill a prescription sometimes, and they VERY OFTEN run out of even very common medications. I take a schedule IV medication, and skipping it causes very nasty side effects. It is, however, a very common drug. Still, it is often out-of-stock at Costco, and I often have to go two days without the prescription, three if it's over the weekend because the pharmacy does not open on Sunday. It takes about 48-hours to get this prescription transferred to another pharmacy, so I'm really stuck. I'm tapering off this medication so I don't have to deal with this hassle, but I'm also changing pharmacies. Yes, OTC meds are cheaper at Costco, but you can get those with a regular Costco membership. read more

I should have read the reviews before trying to fill a prescription here. They seem to be winging it when it comes to process. I moved up to NorCal from SoCal some 7 years ago. I had a great relationship with a doc in LA that I have continued to see in person or via phone/video. He mails me my prescriptions which I have NEVER had trouble filling at a wide range of Bay Area pharmacies including Walgreens, CVS, Rite Aid, Safeway and Kaiser. Not only did they not have my medication in stock but the manager tells me Costco and any pharmacy in the area cannot fill a prescription that comes from a SoCal physician. What a load of crap. I was surprised there was only one other customer at the pharmacy when the rest of the store was otherwise busy. Now I know why. This one-star pharmacy reflects poorly on the Costco brand, and I will be sure to share my experience with corporate. read more

This is a special shout out to Emily at the Costco Pharmacy Mail Order Dept. I had just had surgery and was waiting on my prescription from my local pharmacy that I told my doctor to order my medication from. Although I use Costco Mail Order for most of my medications, I use a local pharmacy for prescriptions that need to be filled immediately. I had been calling my local pharmacy over and over and waiting for hours but was told that my prescription from my doctor was in transition (or something like that). This is a Friday night and I was now freaking out, as my doctor's office was now closed. I was about to call my insurance member services when I received a phone call from Emily at Costco Pharmacy Mail Order. She told me that she received my prescription and knew it must be wrong as it was a 7-day prescription and something I would need right away! She advised me to call my local pharmacy, had me give them her number and she was able to transfer the prescription right away! I am so grateful that Emily was paying attention and was so helpful! She was so on it and deserves 10 stars for going above and beyond! Thank you, Emily! read more

Do not go here during this pandemic. I never give less than 5 stars but I want to warn everyone, this place does not regulate the amount of people going in their stores. There were hundreds of people in there and the guy at the front said he is not counting people as they go in. I walked in, then walked out immediately. Cases are rising, and not having regulations is just dangerous! read more

I'd like to write about their expert service, ease of process and little wait time. After having bad experiences at two different pharmacy chains I decided to go with Costco pharmacy at Richmond. No complaints here, very courteous counter employees and professional pharmacists Highly recommended read more

I used the pharmacy for years with no significant issues. They were always a bit backed up, but if you needed something sooner, they were accommodating. That is until a new manager started a few months ago. The new manager, Sabrina McQueen, RPh. is nothing short of rude, condescending, and inappropriate. In addition, she does not follow Costco's policies, making her own as she sees fit. Customers beware as your prescriptions may not be ready regardless of when they were promised. read more

It took me over an hour to get the flu shot which is ridiculous given that I was the first customer of the day.