Always has what i need. No complaints clean store I usually…read morecome here when i need to pick something u or for all my essentials

Tried calling to get a status update they put you on hold without even saying anything. Drove up…read morethere and waited an hour for them to tell me they don't have my prescription. One of the worst pharmacy ever

While checking out, the cashiers & baggers in my line & to the left/right were very distracted…read moresocializing with one another; I was not greeted as a customer. My cashier Isaiah was talking about how his favorite number was 69 - inappropriate & not funny. I also brought my own reusable bags which they failed to note & bagged me in plastic. Disappointing experience due to unprofessional staff.

As I was taking my cart to my car it all if a sudden it locked up on me. I ended up hurting my…read morechest on the handle bar area and pulled something in my wrist when it slammed into the seat area of the cart. I then had to basically on it's back wheels struggle to move it out of the center of the lot (like doing a wheelie) and ask for help to my car. another shopper then told me they lock up so you can't steal them. Nowhere does it say that!!! I was still in the lot not even to my car yet...I. Am so upset that this happened me and four friends of mine that were shopping that day will not return and will make sure I tell others that this happened....

So I'm really sick, drove 30 mins out of my way to get here, wait an additional 30 mins to be seen…read moreand then get told I have to reschedule. Complete waste of time, and better yet, now I have to go through the night coughing. Thanks..

Inside CVS is a small little clinic. The clinic serves to basic health care needs that include…read morephysicals and flu shots. Pretty cool as the pharmacy is right in the same establishment. When you walk in check in at the kiosk. It allows you to get your place in line. Services are rendered by a licensed NP. The NP basically does it all. Takes the insurance information, provides the exam and collects payment if required.

If zero stars were an option, I would give this location zero stars. Prescription and general…read moredeliveries are repeatedly marked "customer not home" when no attempt was made, forcing me to pick them up myself. I've also been incorrectly told medications weren't covered by insurance, only to confirm with my insurer that no authorization request had been submitted. It's nearly impossible to reach the pharmacy by phone, and the only way I've received callbacks is by leaving notes in my prescription portal. During my most recent visit, the manager, Fegen, was dismissive, initially refused to provide her name, and told me I would just have to come pick up my prescription despite the failed delivery attempt. Additionally the staff is just plain rude. Many times in person they wouldn't even acknowledge a customer waiting in line. I've been in the store where there' 6 or 7 people waiting in the pharmacy line and no one is assisting them at all. Overall, delivery reliability, insurance handling, and customer service at this location need serious improvement.

I visited this CVS after my doctor sent my prescription to this location, and unfortunately my…read moreexperience was very disappointing. The pharmacy staff was extremely rude and unprofessional. When I walked up to the counter, I wasn't greeted at all instead, I was immediately asked, "Are you picking up?" I even mentioned that a simple hello would have been appreciated. The employees here did not seem friendly, nor did they show concern for properly assisting with prescriptions. Because of this, I will be driving the extra distance to the CVS on 51st Ave & Baseline moving forward. I sincerely hope management addresses the behavior at this location. Additionally, I was told by the pharmacy tech here that she transferred my prescription to the 51st Ave location. After driving there, I learned that Tramadol cannot be transferred and that I would need a new prescription. The tech at this store clearly did not know this and provided incorrect information, which caused unnecessary inconvenience. Thankfully, when I arrived at the 51st Ave location, I was greeted immediately by friendly and knowledgeable staff. They explained the situation, assisted me with contacting my insurance, and helped me get the medication filled properly at the 19th Ave location. If you value good customer service and professional pharmacy staff, I strongly recommend choosing the 51st Ave CVS instead of this location. Visit 10/31/2025

No crowd control and never enough decent carts. I don't understand why it's so difficult to…read moremaintain their carts, probably a solid 60% of their carts are dysfunctional and of the 40% that's decent... good luck finding one that's clean. It wouldn't be that way if the associates in charge of the carts actually did their job instead of sitting around the brick wall on the southeast side of the building... no, they're not on their breaks, they are just poorly managed. They went from being open 24 hours to closing at midnight and since the pandemic.. they now close at 8:30. But no matter what time of day you go, the aisles are cluttered with pallets of inventory that needs to be stocked and associates crowding the aisles trying to stock it all. I can't count the number of times I've been almost hit with a pallet jack or flying empty carton box because associates are too lazy to (walk) the empty boxes back to the pallets. The parking lot is a disaster. Trash and pan handlers everywhere. There's a security guard that drives up and down the aisles of spaces but I've never actually seen them do anything. As far stock goes, they've usually had the things I've needed. It's just frustrating that I have to dig it out of wrapped pallets rather than just getting it off a shelf.

GAS CENTER - USE CAUTION - they are understaffed at busiest times. Pumps are out of order and not…read moremarked as such. My card got locked and I was told "it will unlock itself" but then I still had $200 unauthorized charges from them on my debit card. TERRIBLE - AVOID AT ALL COSTS.

After we parked @ the Cityscape public garage to go out to lunch we realized this particular…read morerestaurant was very difficult to find! This CVS is immediately attached to the garage so I decided to ask the nice cashier for some guidance as to where this restaurant was because the GPS on my iPhone had me bypassing it! So basically we learned that if you're parking in the Cityscape garage to go to the Cityscape there's a secret path to the Cityscape minus signage! Once you park there's a shortcut you can take if you walk through the CVS to the other side, then bam you'll magically appear in the Cityscape! Oh how easy a few signs for guidance could make our lives a little less frustrating but thanks to nice cashiers we figured out how to get to the Cityscape!

A LITTLE CREEPY... I was surprised this CVS was so quiet given it's in a busy part of DT Phoenix…read moreinside cityscape. I walked in with my parents and it was dead silent. Items were easy to find but I got weird vibes inside the store. Staff seemed on edge, I think they have unsavory clientele because they seemed very guarded with me. I came in to buy toothpaste ya'll, come on now... An entire entrance to the store is cornered off and many registers are not in use, this gave me even more of an eerie vibe. I'd like to see what this place is like during the day, at night it seems like a no-go. As for the good, this CVS has an amazing inventory of souvenirs, shirts, and drinks (both alcoholic and non-alcoholic. The location is clean and tidy, I was able to locate my items fairly quickly. Additionally, this location is pretty sizable. I had a lot of space to walk around and explore.

the young white lady that's a "supervisor" has 0 customer service skills. i never had a bad…read moreexperience at a cvs until today. she's rude, unprofessional, lazy and seems miserable. if you need any type of assistance here, don't bother because she won't help you.

Huge shoutout to Ester at Store 1744. I came in during a busy holiday rush to pick up a UPS package…read morethat had been rerouted here, and Ester was holding down the front register solo while the scanner system was having a meltdown. Despite the crowd and the tech issues, she stayed calm, professional, and genuinely kind. I even stepped out and came back later to ease the pressure, and she was still pushing through with a great attitude. When the scanner continued to misbehave, she took the initiative to track down a coworker with a working one and got everything handled. Ester's persistence and customer service were outstanding, especially under pressure. She's the kind of employee that keeps customers coming back. Management should absolutely take note -- she deserves recognition.

This is one of the worse Walgreens. The pharmacy employees are incompetent. It's sad that they…read moreare being paid to give such poor service.

Went for COVID Testing, the lady operating the pharmacy was extremely short and extremely rude…read moreexpecting me to get out of my vehicle to show her my email confirming my appointment. There were no signs telling you where testing is. I actually ended up going somewhere else because the woman was so rude.

Perfect little grocery store in downtown Phoenix. Was a great alternative to waiting for seating at…read morea restaurant for lunch. Order your own custom sandwich at the deli and have enough for two lunches!

I needed a glucometer and the young man got me out of there for $60 quick and easy. Able to sit…read moreright down, open up and check a blood sugar on the spot with a different machine than I was used to. He found me something with no coding, no QA testing, superquick. I had a vaccination last year also at this location. Pharmacy entails such a huge range of services and products I would hesitate to judge based on just a few of these. I have heard mostly good things from Corporate for Fry's where I was offended by Walgreen policy on issues surrounding birth control access and, though I am a smoker, I support CVS decision to not sell tobacco. So, Fry's was spot on, that day, that location and I will get the young man's name to post who helped me pick a glucometer easy and fast.

The location off of 35th avenue and southern has very rude staff. I get it you're understaffed but…read moreplease don't be rude. I was placed on hold for over 8 minutes and during that time, they would pick up the phone, and then put me back on hold and then they finally answered and kept saying hello, pretending as if they could not hear me speaking.

I've been coming to this Walgreens for a few months and I must admit this has to be the worst…read moreWalgreens. The employees at the cash register are nice, a few of the pharmacy workers are sweet. But there are a few bad apples. I went in the drive though and was told my medication wasn't available. I asked if they had a pill or 5 pills because it was an emergency. "Cici" said they couldn't and would available "tomorrow". I asked if she can check inventory in another Walgreens near by. She said she would call them then call me back, which she did NOT. I went to another Walgreens while I was waiting in line on the heat. I get a text saying my meds are ready . No phone call or follow through from Cici. There has been a maybe 2 other workers there that don't do their job right, or seem like they don't want to help you out. I would avoid this spot, they lack customer service, common curtesy and passion.