No crowd control and never enough decent carts. I don't understand why it's so difficult to maintain their carts, probably a solid 60% of their carts are dysfunctional and of the 40% that's decent... good luck finding one that's clean. It wouldn't be that way if the associates in charge of the carts actually did their job instead of sitting around the brick wall on the southeast side of the building... no, they're not on their breaks, they are just poorly managed. They went from being open 24 hours to closing at midnight and since the pandemic.. they now close at 8:30. But no matter what time of day you go, the aisles are cluttered with pallets of inventory that needs to be stocked and associates crowding the aisles trying to stock it all. I can't count the number of times I've been almost hit with a pallet jack or flying empty carton box because associates are too lazy to (walk) the empty boxes back to the pallets. The parking lot is a disaster. Trash and pan handlers everywhere. There's a security guard that drives up and down the aisles of spaces but I've never actually seen them do anything. As far stock goes, they've usually had the things I've needed. It's just frustrating that I have to dig it out of wrapped pallets rather than just getting it off a shelf. read more

GAS CENTER - USE CAUTION - they are understaffed at busiest times. Pumps are out of order and not marked as such. My card got locked and I was told "it will unlock itself" but then I still had $200 unauthorized charges from them on my debit card. TERRIBLE - AVOID AT ALL COSTS. read more

Customer service lady is always so terribly mean and angry , we walk up with out tv return , first thing she said to co worker out loud is I hate tv returns !!! Then she proceeded to be her mean and rude self and I swear I can't understand people this mad and mean are working with the customer service. Unfortunately for me I moved over to this awful area and this Walmart is 5 min away. I will drive up yo a better Walmart and waste gas just to avoid this gross and dirty and fowel workers they hire here. read more

By far the worst location I've been to... just consistently bad... Regularly has lots of trash / broken glass in the parking lot, many of their carts have broken wheels and aren't repaired or taken out of service so they get piled up near the entrance and you have to dig through broken carts to find one that is usable. Inside the store is far from what I would consider cleanly, staff seems to have been provided little to no training in what could be considered helpful / friendly customer service, and the door greeters have been consistently rude / aggressive in demanding your receipt to check your cart / bags of paid items while leaving. I highly recommend avoiding this location if you have other options. read more

Walmart Supercenter - The filthy bottom shelf is why I no longer get water here and is exemplary of the state of this store in general. - Department Stores Near Me - Phoenix, Arizona

I can't stand this Walmart, but every once in a while I forget that and go on in. So stupid, it's always something and they don't answer the phone And they are so amazingly rude. They honestly believe every customer is a thief. I won't bother telling this story as they don't care enough to check their reviews. read more

You need to abide by your delivery dates Walmart has done this to me twice once for an item that I needed for a birthday and now an item I needed for a funeral read more

Always a treat coming here (sarcasm). I try not to complain about stores because we really are running out of physical storefronts to enjoy so some of the inconveniences I encounter here, I just sweep under the rug but my most current visit here upset me a little bit. I was here around 5pm on a Friday so not the most ideal time to go but I was prepared to stand in long lines because I already knew. Anyway, after I was done shopping, I got in line at a register and was standing there for about 10 minutes before the cashier turned off her light so I figured she would just take the people who were already in her line before she turned off the light. I was in line for at least another 10 minutes after the light was turned off. As I got closer and it was almost my turn to put items on the conveyer belt, she has the customers in front of me tell me her light is off. Mind you, there was another person behind me who was also in line before she turned her light off who thought the same thing as me. When I told her I was in line before she turned the light off, she shrugged her shoulders with an attitude. She could have turned off her light and announced that she was not servicing anyone else past whatever customer she was going to finish her shift with. Communication is not that hard. It would have saved me 20+ minutes. I guess customer service skills just aren't taught and/or learned anymore. read more

Walmart auto service is a zero. They sale you warranty that you can never use it's very misleading and their customer service is terrible.

I am telling customers to do themselves a favor and literally walk 20 miles to the next Walmart if you have to! The Service of this Walmart is horrible! I called in to get assistance with online shopping. Purchased my goods online to the amount of $50, they surely accepted my money, and pretended to get lost to a very common and well known area. The driver couldn't speak a word of English, yet he should've understood the building that I gave him. Very popular! Promised to resend my order the next morning, never did! Mind you, they took my money. They gave me no phone call, no explanation, no attempt whatsoever to deliver my goods. Yet, took my money! again, I'm telling everybody I know to do themselves a favor and walk to the next Walmart if they have to. This one needs to be torn down! read more

Review is for pickup services This location has the best pickup, never packed, always staffed, number actually rings to a person, half the time I don't even have to call it as there's usually someone walking up to your vehicle. read more

Walmart Supercenter - Here's the number for the pickup, it actually works not like the wal mart on 75 ave and Lower Buckeye - Department Stores Near Me - Phoenix, Arizona

Everything is wrong with this wallmart its dirty , unorganized , unprofessional workers and they dont treat costumers right never goin back there i will drive 30 minutes more to go to a better well prepared wallmart . read more

THIS IS WHAT HAPPENS WHEN YOU CALL WALMART FOR CUSTOMER SERVICE. 2 hour, 50 min. And counting. Good thing I'm out driving and have nothing else to do. I actually went there, show them how long I was on hold, handled my business, ran the rest of my errands, and came home and watched TV. All while on hold. I guess I was lucky. They don't usually answer the phone at all. read more

Walmart Supercenter - Worst customer service EVER!!! - Department Stores Near Me - Phoenix, Arizona

Literally lines at every open cashier (all 3 of them), pouring into the clothes section. Managers walking around on their phones and not jumping in to help. Seriously poor customer service from the top as their poor cashiers are swamped on a holiday. Waited 20 Minutes to buy less than 6 items. Get it together Walmart. read more

NOT LGBTQ+ FRIENDLY! There is a high level of discrimination in this store, besides the general messy Walmart stuff. The woman at the grocery side door checked my receipt over and over, poking through my cart because I'm visibly transgender. She counted the exact number of limes and tomatoes I had, then waved by 2 or 3 other groups of people without checking a single thing! She accused me of stealing and made me go back to buy a $2.27 package of thread, which I did only because I was late for work. I'm seeking action against Walmart for this blatant discrimination, especially during pride month. If you are LGBTQ+, stay far FAR away from here. read more

1:50 pm on a Monday,store is quite busy and out of 13 checkout lanes only 2 are open..WTF ??Unfortunately it's the closest to my home so I got to just hurry up and wait read more

Most Walmarts are garbage. Rude employees, no one is ever around if you need help with anything, etc. etc. but this one on 35th ave should teach a masterclass on how to alienate customers through nothing more then genuine hatred of working there and apathy. It's actually almost impressive. But since we are almost forced to shop there due to them crushing the souls of small businesses. My wife will for sure drag me there again.... Dante forgot a layer... read more

Janeth and sochee (I'm sure I didn't spell there names right) very rude ! I always go to this Walmart and never had a problem ! But they just were so rude and didn't help at all !!!! I don't recommend going to this Walmart and dealing with these people !! Janeth has lots of makeup and has bangs and sochee is very unkept and bad hygiene !! read more

From walking in to walking out no one in that building who are employed to be there knew what customer service, or professionalism is. Workers were cussing, talking shit about the job, other coworkers, scheduling etc etc. when checking out, we were being helped out by the cashier and someone who was above her. When we kept having issues with the POS both were rude with their responses. Walmart already has a bad rep. But this location takes the cake. It smelled in various parts of the store to add to the mess above. To keep us short, It's messy (and I don't mean appearance -- looked decent). Thank you for coming to my Ted talk. read more

Working here is very unrecommended. Not flexible management that will work with you and your schedule, Hard work but no raise, you can be alone and need help visibly and they would tell you to "hurry up". All the Management suck, rude managers, They don't take care of rude associates, the only thing managers do is bark and or make empty threats. They have a habit of making the Team leads Cry in OGP. Highly don't recommend this job, they are accepting so openly for a reason. read more

I am a regular customer for mostly online. I usually order from grocery sometimes walmart.com. I spend at minimum $1,000 a month. Lately I have noticed that they will cancel my online grocery order. Then after a few days I check to make sure they credit the amount back. They DON'T. so then I have to call a call center. I also have noticed they remove items from my receipts. Then I also have to check and make sure they took it off changing my total they had ALREADY took. I go to the store and they have the item they said they didn't have. I use my phone scanner to price items because nothing is ever where it SHOULD be so that always makes the prices more at the register. WHAT'S REALLY GOING ON...ARE THEY INTENTIONALLY SCAMMING THEIR CUSTOMERS?? read more

I live right by this particular Walmart on 35th and Southern and I do not understand why they are NEVER fully stocked no matter what time of day it is. I have gone to the Walmart on 75th and Lower Buckeye and each time the shelves are always stocked their registers are always working and there is never a long wait time to get checked out whether it is through self-checkout or the regular line. These two stores are in the Phoenix/Tolleson location, but the store at 35th and Southern always looks run-down and ghetto which is NOT how it should be looking. The self-checkout lines, those registers are never working and if so, three out of the 10 works which means that we are being FORCED TO WAIT IN LINE for over 25 minutes. You cannot put this on the renovations that are being done at the store because it was this way before that. I just do not think that it is right or fair that the store at 35th and Southern is becoming a total dump, but you expect for us to have an enjoyable shopping experience. read more

Clean, organized and friendly customer service. I was in and out they provide hand sanitizer and it's optional to wear a mask. read more

Walmart Supercenter - Parking lot - Department Stores Near Me - Phoenix, Arizona

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I ordered groceries online for pickup at 10am the earliest I could pick up was 2pm. A hour before I was supposed to get them a message was sent that my order could be picked up tomorrow. The app would not let me cancel so I had to have a representative call me in which they first stated that they had enough orders for the day so they were not able to complete my order I told him again I want to cancel this order because I wasted a whole day waiting on an order. He finally canceled the order. I know next time it's Target for me. read more

Order pick up to supposedly save time as to not having to go inside to shop. Over an hour waiting in our vehicles and still no deliveries. Several cars waiting in spots and several others waiting for spots to open. Cars are backed up with no mention on how much longer it will be. read more

I ordered some groceries online and I've waited 30+ minutes to get someone to bring them out despite checking in online. I tried calling the store and whoever answered the phone hung up the phone right away 3 times and haven't had anyone pick up any department. I finally went inside to see what the hell is going on. For a service being so convenient has turned out so inconvenient. I am annoyed and will not be doing this here at this store again. read more

No I will never come back 1000 this is not a friendly the manager and associate are rude and in helping full associates to stand around . I had less than five item as for assistance with checking out. Instead of assisting associate decided to go and get the manager because they did not want to help the manager came and did not want to help. I don't even understand why Walmart bothers hiring people of all they're going to do is just stand around and then. It's understandable this isn't the best Walmart it's not in the best area but I think that more so hast to do with the people that are employed at this establishment than the customers that shop it . Do Better. read more

I went to get an oil change around a month ago and trusted that the guys doing my oil changed actually did their job and I come to find out my car starts pulling forward and something is wrong with it. So I check the oil and there is NO OIL!!! Trusting I got an oil change there was absolutely nothing. NEVER GOING BACK!!! read more

Walmart Supercenter - Oil check - Department Stores Near Me - Phoenix, Arizona

I needed to buy a product as an emergency and my last place to resort to was walmart as they say they close at "11pm" I understand it was very last minute, but i knew the aisle of my product and i woudlnt have tooken more then 5 mins for the product i needed to buy this night, doors were closed by 10:40-50 i understand preclosing but don't say you close at 11 when your employees are closing doors when other costumers are still inside shopping. and allowing in. boo read more

When coming with my mom to pay for a oil change, these ladies were very rude and stayed on their phones when asking a question. Once I asked to get the store number she was very rude and disrespectful. But not to me but to others as well. read more

Walmart Supercenter - the front desk of the store - Department Stores Near Me - Phoenix, Arizona

Might have well been shopping for clothes in the wilds of Africa with the lack of care and management shown at this "store". Most Walmarts are below average but convenient enough to overlook. This specific one is honestly so blatantly abysmal that it's lowering the property value of the surrounding 10 square miles. read more

I went to thiS Walmart around 7pm 2/9/2020. I just wanted yarn to complete my blanket. My husband was with me and he always stops in the toy section looking for collectibles. In the isle with transformers we found four packages of stolen toys. I went to the electronic department waited in line to request a member of management. Let's just say 45 minutes later still no manager after seven over head pages. I even stopped another worker to see if she could call on her inner store communication device. Nothing happened so I took the empty toy packages to customer service . The young lady paged over head for assistance. I stepped forward looKing for anyone that looked like they were responding to her overhead page still nothing . I think the mother ship beamed up all the Managers or maybe Walmart should buy their managers all hearing aids for Christmas! Ps: your loss prevention tactics really suck. You might want to rethink your priorities! read more

Worse service ever!! Went to go in buy one bottle of booze and a knee brace for my wife. They (I guess) recently locked their hard liquor. However, they don't have anybody around to help you. Only a button you push for "quick assist" which is only able to be opened by a manager. I got to Walmart at 2:00PM for two things and been out of there in 10/20 minutes. However, I waited for 45+ minutes for a manager to eventually come by and open the door for me and someone else. We both pushed the "assist" button at least a dozen times. FINALLY I got fed up and from the liquor department called the store and talked to a manager about opening the case. Another 15+ minutes later someone FINALLY came by to open the case. Any apologies? No. Any talking at all? No. Customer service is appalling!! I finally left the store with my two items an hour later. What a joke!! read more

Needed something for dinner a couple days ago, so I checked maps to see what time they were closing. Said 8:30pm. Called to double check and pre-recorded message said check online. So I went inline for that store and again, it said 8:30 pm. Ran over there and it was closed with no signage whatsoever about open and closed times. Needed something tonight so I decided to run earlier, at 4:45 pm. It literally takes 1 minute to get there and they were turning people away. "We close at 5" was their mantra. Well, it's not 5 yet!! Then some other dippedydoodah comes over and says, "ma'am. You'll have to leave." Why?? If you close at 5, I still have 15 minutes to grab a bag of potatoes and check out. PLENTY OF TIME FOR THAT. "Well we close at 4:30". BULL $#!+. Even their own workers don't know what time they close. I've always hated shopping at Walmart, but this Walmart is THE WORST. Terrible customer service, empty shelves even before covid. I once saw a self checkout cashier belittle and humiliate a woman because she didn't know the code for the rolls she was buying. Do yourself a favor and skip this location. THEY ARE THE WORST. read more

On Halloween I came to the store I bought the strangers killer 2 movie collection on DVD for 9.96 read more

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I was sitting in the waiting room at my Doctor's office and noticed this movie 'Forever My Girl' playing. Well, what can I say? This chick-flick with the handsome beefy young guitar playing guy reconnects with his fiancé that he left at the alter 8 years ago. My name was called and I got pulled away from the last quarter of the movie. I really wanted some fresh popcorn and to stay in the waiting room to finish the movie. I hunted for about a day to find the movie on multi-viewing platforms with no such luck. Browsing through Walmart I found the exact movie CD in a clearance bin for $1.97. It was truly my lucky day! For you movie enthusiasts, the last quarter of the movie is nowhere near as good as the first three quarters! Ha ha ha. read more

Walmart Supercenter - A true heart-throb chick-flick that you're sure to love! - Department Stores Near Me - Phoenix, Arizona

This location is the worst or by far the worst location possible.They cant answer in any department and i mean no answer at all its crazy because u can call them 30 times and they will not answer. read more

I placed an order on line. I was told 2 times my order was delivered. Never delivered. After 6 calls, was told driver cancelled order. Worst service and help ever. I cancelled order and will not order from them again. read more

I had over 6 employees pass buy me, I asked each and every single one to open the shelf for formula--every single employee told me no and that someone will eventually be by. I waited over 30 minutes just to get the formula. No apology was made despite very openly communicating my dissatisfaction. I asked for the head manager, he said he was the head manager but forgot his key. He came to work unprepared and couldn't locate anyone else with a key. What a joke. I hate this store. read more

Worst Walmart in history. This has got to be the worst Walmart in earth and that ain't a joke. This is the closest Walmart to me (1 mile away) and every-time I come I am just extremely disappointed and upset by the lack of customer service by everyone! Not only that it seems they never have most of the items I want in stock. Anytime you call the Walmart no one ever picks up on any given day any given time at any extension. The customer service the employees here is the worst I have seen at any store period! Avoid it all costs. Trust me it's better to just go elsewhere read more

We waited 30 minutes just to get baby formula for my daughter the button does not work and every associate that passed told me someone was coming but when we asked another associate the lady told me "next time walk to the fitting room" that's not my job to track down an associate for a product that I need to buy .their customers service is trash they all need to properly train their associates how to talk to a paying customer!!! Just rude and inconsiderate read more