Welp. Place still sucks! Lines for days. Customer service blows . can't this place shut down already?

I go to the deli waiting to order my sandwich im being helped by Teresa & my sister is next. Another employee comes & helps the people behind us. Im @ the counter trying to get his attention to let him know my sis was next. He looks @ me & continues to help the people behind us. I say excuse me 2 my sister was next he continued to ignore me. I ask the other employees who is the manager (big shock its the guy who's ignoring me Jenile) so i ask for the store manager (higher than him) im directed to a young guy name Anthony. I tell him my complaint & what happened. He apologized for his behavior but i believe he needs a firmer reprimand because as we are walking back to the deli he tells another employee Priscila that Jenile has ANOTHER complaint (not surprised) about his attitude or whatever. Not sure if he knew the group behind us but i was pissed!!! He couldve apologized or said something but to completely ignore customers is not cool. Anthony & Braylin made it right & were very helpful. Had it not been for Ms Priscila, Anthony, & Braylin I wouldve left & not purchased ANYTHING! We bought 6 sandwiches & groceries. read more

This is my local Safeway. I come all the time. In the past few months it has been going down hill. The lines are always long. I used to work retail so I understand sometimes people call my in sick, someone is on a break etc. but it's always the same here. The Deli department is the worst. The customer service is one of the worst I have ever seen. There are some amazing people that do work her who give great customer service. Rosie is one of them. It's always a joy to go through her line. I hope management really starts to get this store back on track read more

Safeway - Grocery Near Me - San Leandro, California

We were at the Washington Ave Safeway today around 1pm. The lady rounding up the carts were not sanitizing the carts. She would bring them and put them in the cart area that said "Sanitized Carts" and walk way. She would walk in store. She also did not have her mask properly on and was breathing all over those carts. Mask below chin (outside). Later I saw her walking around the dairy area with her mask below her nose! She was wearing a polo top and black pants. We have not shopped that Safeway since March. We thought we would check it out today. Not satisfied. They have to clean up their act, particularly the carts and masks. If we the public have to wear a mask in the store properly, so do the employees. And yes we will not be going back to THAT Safeway. read more

Came to pick up some bottles. Long lines, rude ppl and zero help . The parking lot is full of ratchets and sketchy looking characters. Not a nice Safeway whatsoever. read more

This place is terrible!! Zero belief in customer service. Day or night, this place always has 10+ people waiting in line. It doesn't help that they have five 15 or less items and one larger capacity line. This is ridiculous. I hate waiting 45 minutes to buy my groceries. Plus, it's so ghetto. I feel like I'm going to be robbed as soon as I walk out. read more

My Favorite Safeway in the area to come to especially in the mornings. Weekdays after 3/4pm can get a bit crowded with longer lines but this store does have a great team/staff that really does their best to keep the wait short by opening more registers as needed. Everyone is cool, still learning names... Anytime I run into Andre, Ken or Tarik in store they are so helpful and always go above and beyond! read more

Stay away from this store if you can at all avoid it. Management can't seem to get staffing figured out. I waited almost an hour in the Deli line and when management would send in an additional clerk, another one would go out on lunch or break. Today wasn't unusual for long lines and wait times at this store. During the 5-7pm hours the lines for check out are long and grueling. I am told that corporate has cut back on all labor budgets... probably the holding company trying to pull a,profit out of this DOG! I'll head to Lucky's in San Leandro across from Bayfair -- which is a bigger and nicer store anyway! read more

Went to pick up a door dash order from the flower department. Waited patiently inline the Asian lady totally ignored me and took care of a man that had just gotten there that wasn't even in line. I waited and two other people came and she did the same thing. I tried to tell her I had a pick up and she just ignored me. Terrible customer service smh read more

The lines here are always extraordinarily long. Be prepared to wait in line for 10 plus minutes. Things move very very slowly here & I always walk out angry I wasted 12 minutes of my life for a tub of hummus. Almost always a maddening experience. Maybe one of the worst Safeway locations I've ever been to. read more

This deli is a nightmare. They are rude and nasty. The woman just walked away from a line of customers, no explanation and never came back.

Clean, organized, to many lines not enough check out register. Produce was good as usual.

Today on our way out from paying, the security blocked the exit to leave to stop a Latino older man. She told him to take the bottle out of his jacket.and he kept saying "what bottle?" She was very persistent on saying he had a bottle in his jacket and to take it out. She probably asked him like 4 or 5 times....and of course he opens his jacket and what do you know.....NO BOTTLE. He had a flashlight in his pocket which she assumes was a bottle...she didn't even apologize to him which was what pissed me off!! Poor guy was getting interrogated and everyone was watching becuase she blocked the exit!!!! Very awkward for everyone!!! Best way to lose faithful customers!!! read more

terrible service, chronically understaffed and badly managed. the people in charge of this place should be fired immediately. My most recent trip took nearly an hour for a simple visit to the hot deli. read more

This safeway has the worst employees. So we were out there get some groceries and they are limiting people to 1 of each item. I could understand if they don't have enough supplies. The old man in front of us just got 3 small can of sardines and that's all he has but they still told him that he can only get one. I for myself got 2 butter 1 salted and 1 unsalted and she told me that I can only get 1. And the person behind me got 4 tortillas and they told her she can only get 1. I do get it that they are limiting items but do you know where this people coming from or their situation. So the old man in front of me you don't know if that's the only time he can go out and if he only leave by himself and no one can do the grocery for him. Maybe he is out there to get this item because the weather is nice and he doesn't have to go out when it's raining. And I you don't even know if 1 of my family can't have salted butter because of high blood pressure. And lastly the lady behind me end up with 1 bag of tortilla maybe its about 6-8 pieces inside. So this lady has big family and when 1 of the employee overheard what she said she told her that's what everybody says. But that employee don't know her maybe she's telling the truth and some customer might be lying so why judge people. You are not in this people's shoes. I am never coming back to this store. read more

This Safeway sucks.... the lines are horrendous sometimes, and usually bad. They tend to be very busy, and if this Safeway was not the closest Safeway to my house when i lived there I would never have gone. There is always homeless folk right outside asking for spare change. There is another Safeway in San Leandro that is much nicer, and always empty, and much more clean! There are never any lines there.. read more

This Safeway is the best!! Great customer service!! But it do get crowded at this store!! But hey I love it!! Keep up the good work here.

I work in San Leandro and oftentimes go into this store on my breaks. The shopping center itself is the main hub of this area, so I can understand why it's always busy. My first issue is with the parking lot- whoever created the layout was an idiot (Or maybe it's just the people who drive in it!) Getting into the Safeway section of the parking lot is always a hassle, no matter which direction you are coming from. In the mornings, the Starbucks is usually busy, but unlike most other Starbucks, the employees cannot seem to handle the crowd. One morning I purchased some bagels and cream cheese for my work department and the manager at Starbucks would not let me purchase the items there because she had a new girl working the register and was too busy to teach her how to ring up the non-coffee items! Shouldn't you have taught her that before she started working? I had to wait forever for my coffee and the wait again in the regular line too- I can't handle all that incompetence before 9am! My other issue is with the deli department. I have never in my life seen such horrible employees ever! These people are SO SLOW. Sometimes it takes 45 minutes just for them to take your order- Then another 5-10 minutes for them to make your sandwich. A whole lunch break wasted in line! And if the employees aren't bad enough, you should see the customers at this store- Total low lifes! Today I waited 30 minutes in line, then the employee slapped together a bunch of ingredients (that didn't even look fresh) on some bread and wrapped it up without even cutting it. I ended up throwing it out after one bite! And to top of a horrible in store experience, you'll most likely get approached by transients asking for spare change when you're leaving, or if you're a woman, there's a good chance some random ghetto guy will try to "Holler" at you. I really don't appreciate being followed to my car on a regular basis by these creepy (and potentially dangerous) people! I really wish I could give it ZERO stars-I'd rather starve than ever set food in this store again! read more

I'm here often because it's super close to my house and I pretty much know where everything is so navigating the store is easy for me... there are plenty of cons but i honestly don't expect outstanding service in a Safeway anyway... but OOOMMGGGG first off parking is terrible... you may have to make more than a few trips around the lot to find a park if it's after 4ish... the lines are ALWAYS long and slow... and they LOVE to have two or three check stands open drying the busiest of hours ... also make sure and check your food, i got some moldy cheese there once so that was a little gross and some under cooked fried chicken so i tend to be careful at the hot food stations or bypass it all together ... BUT they always have what I'm looking for... and their spicy guacamole that they make in store is awesome... it has quickly become a household staple for snacking ... overall... don't expect much... i have had more success in the store than disappointments so i can't be too rough on them... still my go to grocery store if i need a list of things for a meal... at least i know they will have what i need... read more

Oh! How 'bout Safeway's most recent extortion: begging for money at each transaction, sometimes having the clerk actually ask if you would like to make a donation. I'd actually be OK with it if they didn't have the clerks scream WHOO HOO!!! over the intercom each time a customer donates. It's aggravating and beyond ridiculous. read more

*THIS REVIEW IS FOR THEIR BAKERY DEPARTMENT* I'm giving them less than half a star. About a couple of years ago, we decided to get a cake for my parents anniversary. My sister ordered it and she's very specific and blunt on what she wants, she told them how she wanted it, color-font-size-type of cake-filling etc... When it came down to picking it up, i went with her so i can help her carry the cake to the car. We arrived at the bakery and told em we were there to pick up the cake. The cake comes out and my sister didn't look pleased at all. The green she wanted was lighter in color not a football grass turf green. The font looked like a 3rd grader did it and she was pissed and so was I. We were told that the color would lighten up and they would fix the writing to make it look more cleaner. That didn't help at all. By the time we got home, my sister, her husband and I were furious. This suprise cake looked like a suprise "is it superbowl time" cake. It was soo green that it couldve been in the movie avatar. We were told over and over again that the cake color would get lighter as time went by and it never did. Never every gettin a custom made cake done by Safeway ever again. Very unprofessional! Where do they find these cake decorators? They read more

This Safeway is horrible. The customer service and the employees. Every week when I seem to go shopping, typically on the weekend which is the busiest time, I get so frustrated that they NEVER have enough employees to bag my groceries. I always have to bag my own because it takes forever!!!! It just sucks that this grocer store is down the street from my house, but I would rather drive to Lucky's by Bayfair so the I can get better service. read more

$16.99 for a half gallon of Malibu rum will get you 5 stars every d*** time!!! Not sure how they usually run their specials, but I'm looking for a Safeway near me, because a $10+ discount is almost unheard of. Wish their parking situation was better though. read more

This store deserves negative rating. The registers are too close to each isle leaving absolutely NO space for customers. This store is insane with lines. read more

I was shopping for my thanksgiving recipe until I was approached by an employee/manager. He was very rude and made me feel very uncomfortable. I had my registered medical service dog, whose still a puppy. Note I have a doctor note for my dog. But it is against the law for businesses to ask for paperwork. The guy said he's not a service dog and kicked me out the store and was giving me a dirty look the whole time as if I wasn't welcome. I felt he was judging me and making me feel more uncomfortable. This makes me not want to go shopping here anymore. I've taken my dog to other Safeway's and I've always felt welcome except for this one. read more

This is by far the worst grocery store in the world.......no doubt about it. A "1 Star" Rating does not depict this store's overall value to it's customers. It should be a -0- or lower. I have been shopping here for 6 months now and there are a couple of worthy notes.....1. I have rarely seen any of their employee smile, other than the nice lady in the Floral Department. 2. Their employees are rude and could care less whether or not they ever speak to you. 3. I was trying to buy "AA" Batteries. They have them locked up with a sign on the glass that directs you to "Customer Service" to make your purchase. Then, you go to customer service and stand in line for 30 minutes. Then after standing in line for 30 minutes, the grumpy Safeway employee behind the counter tells you to go elsewhere to make your purchase. Forget it, while this is the only grocery store in the neighborhood, I'm not going back. This is ridiculous. Grumpy employees, rude employees, long lines at the checkout stands, poor parking arrangements and so on and so forth.......I've had enough and I've learned my lesson. Not going back to this cesspool of a grocery store with it's rude, inconsiderate and obnoxious employees. Avoid this toxic waste dump of a grocery store with it's dumpster fire equivalent employees. They should all take lessons in customer service. Shame on Safeway's management for allowing such nonsense. read more

I had a horrible experience working here. I only worked at this store for one days as a courtesy clerk and i had to quit due to the store being super stressful and a very stressful environment and I did not complete my shift. It is easy very to hired at Safeway but once you start working you will feel the pain and torment You will experience having rude coworkers and customers if you are shy person, and person with learning disability. if you are a people person and a good problem solver and your up for the challenge then Safeway is the store for you to workout. You will often see homeless people roaming outside Safeway. You are better off working somewhere else other than Safeway read more

Always a line, always a mess. I usually go across town to a different Safeway, or head to the one in Alameda. This one is just a few blocks from me and I just can't with this location. read more

The worst Safeway I've been to. No carts outside. Long line for the cashier. Small store and very dirty. Ghetto as heck. No pros. Stay away. read more

Ugh!!!!! I will go across town to the Fremont Safeway. This place is disgustingly busy, the security guard was sitting on his large ass not doing a damn thing while these little bastards just dropped their bikes in front of the only entrance into this dump. I just stepped right on them into the store because that shouldn't have been there. Hazard. LOL but seriously, that fat ass security guard should have moved those bikes instead of another customer doing so for him. All of the lines were literally all the way down the aisles of the stores not only making it extremely crowded but also a hazard. That "Three's a Crowd" BS they keep announcing is just that, complete BS. I shopped around for what seemed like a half hour and the same people I saw when I came into the store were the same people still standing in line. So you mean to tell me that even after 30 minutes of standing in line they are still waiting???? And it was literally about 5 checkstands open including self check-out (which also had a line down the freezer aisle). These people are SLOOOOOOOOOOOOOW!!!!!!! Not only were they slow but kinda rude and incredibly inconsiderate of their customer's time. And this place is real ghetto too. Yuck, I'll never shop here. I didn't even bother with standing in line for my purchases I just pushed the basket to the side and left. I then drove to the Union City Safeway, gladly shopped around there for what I needed and left within an hour of getting there, shopping and checking out. Don't ever shop here if you can help it. Lazy, incompetent, ghetto.... all the things I don't need in a shopping experience. Did i mention the store was trashed as well? Filth everywhere. Yuck! read more

I literally dread coming here and try to avoid it as much as possible. It's close to the house for quick things but lord takes 15 mins to find parking then another 30 in store. Never more than 3 checkers and self check out is a nightmare because you get dumb shits that don't know what their doing! Seriously terrible shopping experience and I'm stressed out by the time I'm leaving! Hire more checkers geez!!!!!!! read more

Please hire more checkers .. the lines are ridiculously long, every single time i go there.

This safe way sucks. They seem to only have 5 employees at a time. Checkout lines are always ridiculous even at non-busy times.

I frequently shop at two safeways I usually have to fight to get a parking spot and by the time I make it into the store it is out the door busy so busy that they never ever have enough cashiers makes me wanna get out of line to help them out at times they are so backed up with customers I have walked out and left read more

Stopped by to pickup some pastries and Starbucks for coworkers, early morning is the best time to shop, few people in the store. Have a great day read more

The first time I was in this Safeway was last year in October. At that time, the selections were limited and because their layout of merchandise, products, groceries, meats, etc. is set up differently than another Safeway that I usually shop at, it took me longer to find the items that I needed. Then the store did not have several items that were on my shopping list, which a larger Safeway would carry. Earlier this evening I decided to give this store another chance and I needed to get some groceries before I headed home. Again, I was disappointed. Is it me or is this store just so humdrum? The store lacks variety and the lighting is bad. It just seems dimly lit and I have this lethargic feeling overcoming me when I am at this store. Walk into this store and one's energy is zapped. Maybe they should bring out a cot with blanket and pillow, serve me a cup of hot cocoa so I can take a nap in the store while somebody does the shopping for me. read more

What a difference a day makes. I see that some folks don't like this Safeway. For a few years after I moved to San Leandro I didn't like it either. I drove way across town to the Albertson's, now Lucky again. Then corporate remodeled this store and compared to the miserable people that work in Castro Valley, I will shop here anyday. Of course, any Trader Joe's is far and away the better choice if you want a more zen-like food shopping experience since there is no Whole Foods close enough to my house...btw, I am still not ashamed of my CV review. I stand by my horrible experience there and hope those sad people find a different line of work. read more

What the hell is wrong with this Safeway? Though convenient to my home and many of my shopping needs, I will instead drag my ass across town to Lucky to avoid this congested clusterfuck of a store. From the ever-present parking lot gridlock, to the too-tightly packed isles, to the insanely long lines (for which, by the way, they have neglected to allot any space leaving customers blocking the entire front of the store), I hate this store. I hate it with the heat of a thousand suns. read more

On Saturday 7/24 my mother and I came to this Safeway location, looking for ice cream. I decided to come to Safeway because I trusted them to have two of the flavors I was looking for, in stock, especially since one of them is popular across all ice cream brands. Well shame on me, because the ice cream freezer was half empty, and the remaining flavors were everything but the two I wanted. So that was a big bummer, but only the beginning of this bad Safeway shopping trip. My mother finds a couple of items and is ready to check out, so we get in line. Here's where the fun starts: my mother places her items on the belt and the bagger walks away deciding that he doesn't have to do his job anymore, because "he doesn't have to bag those two little items" without any thought to ask us if we'd even like bags, something that baggers are supposed to do. On top of that, the cashier BJ was incredibly rude and unpleasant. No hello or any other sort of greeting, as if we've wronged him for being in his line. Typically I'm not much of a conversationalist and would prefer to keep an exchange of words brief, but as a former cashier at a grocery store I know what good customer service looks like and it was not demonstrated with BJ at all. Not only did he not acknowledge us, but he went on to have a full conversation with the people in line behind us WHILE HE WAS STILL IN THE MIDDLE OF OUR TRANSACTION. As he's finishing up our transaction we still have yet to be asked if we'd like any bags (which we very much did want) and at this point I'm fed up, and my mother is fed up x100. I'll sum all of this up to say that while this generally isn't the best safeway in the area, this highly disappointing experience was deserving of a negative review. read more

Since I don't live near a Wholefoods this Safeway is the closest I can get to fresh produce The staff is always so attentive and friendly.