Liiiiinnnnnnnnneeeeesss. The lines here are infinite. There is no end to them. No matter when you decide to do your shopping, this Safeway will make you repent your decision. Safeway has always held a special place in my heart. Maybe it's because they've managed to get me out of a few binds. The clerks here are nice. They just need more of them! read more

Worst supermarket I've been to. Products normal and place is pretty clean but three times I went and found the lines longer than 8 shoppers each. Twice around 2:30pm on a weekday and this was because very few cashiers were open. The other time was closer to 5pm and it was roughly the same. I'm from the east and this would only be the case in some super cheap supermarket but Safeway is not cheap. read more

As far as Safeways go this one isn't the cream of the crop but it serves it's purpose in providing plenty of ground turkey. You see I love ground turkey. I'm not going to brag about the produce department but I've never had any rotting fruit sightings either. The biggest deterrent is the crowded lines that stretch halfway down multiple aisles on occasion. Hey, at least there is a security guard on site. read more

Despite some of the complaints some of the other yelpers have mentioned, hands down- the checker Ken, makes coming to this Safeway well worth it and cancels out all the negatives. He is so friendly and really knows his customers. No matter what expereince you have had in the store, Ken will make you feel like a million bucks when you go through his line. He really understands customer service. I will only go to his checkstand, even if the line is long. I work in the area and he always asks about my coworkers, asks about my son and remembers my name, birthdays and my favorite foods I get! He is top notch and is the best thing about this store. I will always go out of my way to go to this Safeway if I know Ken is working. read more

This store is an exercise in frustration. From the parking lot - to the cramped aisles so two carts can't pass - to the produce section that is impossible to navigate - to the employees who ignore you while they chat to each other - to how incredibly slow most of them work. Did they run an ad for employees that only move at half speed? I'm sure there are some great workers there but 5 out of 5 I came in contact with last night were horrible. Especially the deli worker who had a line of people who just got off work and were just trying to pick something up so they could get home. The line kept getting longer and she seemed like she moved slower and slower. If your job annoys you so much lady - you may want to rethink your employment. Cause there are people out there that will gladly do that job and do it quickly and pleasantly. And why isn't there more people to help customers if you obviously have s busy deli department?? Then the checker who had to stop and chat with a co-worker to the sacker who watched people sack their own groceries while she chatted with the checker. It's never been good there but it seems like it gets worse any time I try to give it another chance. read more

Agree with every negative review. Unhelpful rude staff customer service is definitely NOT a priority

I will never go to this safeway. They have a rude cashier named Judy Warren. I was trying to get a 5 dollar deal of lobster tails but they were out. Then I was trying to ask her for a raincheck and she said a raincheck can only be for a quantity of two, but the manager said "No, it can be up to a quantity of six." She then crosses it out and puts six. I asked her if she can put her initials. She then says "OH MY GOD." What kind of customer service is this? read more

It sucks they don't do the free cake for baby's first birthday anymore!! They use to do it couple years back cause I got it for my two sons.

I went to buy a cake and the lady covering for bakery was so rude. Her name is Kate, she was being rude to the customer before us and to us. She gave an attitude stating that no one could help us with the cake and that it would be half an hour before someone would be back to run the bakery. If you don't like your job then quit, its not customers fault that you're having a bad day. read more

Horrible Bakery Service. I have no idea what happened as I have had great experiences in the past with this one but whoever they have in that department answering phones today was RUDE as hell! Constantly interrupting and with her tone of voice she shouldn't even be working with people and damn sure not answering phones. read more

my local safeway for over 15 years. every year it gets slower and slower. seems like safeway continues to cut down on workers. customer service is overwhelmed, that is when someone is there to man the booth. baggers few and mostly out retrieving carts. the auto checkout is always down, lines are long, parking is a joke, forget it on weekends! most of the workers have been there for years and are friendly and professional, but they are overworked. management has chosen the bottom line over customer service.i only go there when i have to! read more

For some reason I feel as if I have to defend my neighborhood Safeway, wait a sec, let me make sure that this is the same one I go too....yup it is. I agree that there maybe at times a shortage of parking space, but to be honest I usually just pull up to the first isle and bam, I get a spot, if not I go a bit further down. But hey the lot is small so that usually means that the walk is going to be short (which it is). The store is clean and has been renovated and looks good and it has a starbucks in it ( I don't buy coffee but it smells great and there are people always ordering...so it must be convenient for some). The chocolate quasant (spelling) is great I know its supposed to be light a flaky which they aren't but dam they taste great. When I go there usually every check out has a line in it, but hey every check out counter is usually open... it ain't there fault that so many people go there. Actually let me edit that, when I go there I usually just hit the express lane but it usually isn't too crowded. I know this place isn't trader joes and I know that the deli ain't that great but to be honest I don't go to safeway for the deli, I go there for the stuff I don't get at costco. You should try Barro's Deli down the street. Maybe I just have blinders on or maybe I'm just in a good mood right now, parking isn't that bad, the employees are nice, sure the young ones tend to talk to each other at times, but I was young and did the same thing, and who doesn't want to go home from work. Usually when they say that they are tired and that they only have 30 minutes left at work, i usually say "Amen to that" just like I heard others say. Its a SL thing I guess ( I think that it is also what makes this place feel like a neighborhood grocery store). But I do agree that we (in SL) need to take pride in our city and Keep it clean. I say this because I do see some people throwing crap in the parking lot. But that isn't safeways fault and they do have employees out there cleaning up the place (parking lot) even though that is really the responsibility of the landlord. Neighborhood Safeway four stars. read more

This Safeway is right across the street from my house which most would consider very convenient. But it is the exact opposite. Walking into this store you better have someone with you to stand in line while you shop. Every time I have gone in there the lines are at least 20 minutes long, even in express and self check outs. It would be more convenient to walk the extra mile to FoodMax. I would still be finished shopping and home before I got out of line at this Safeway. Not to mention the parking lot is always a zoo. If you are in a hurry I highly recommend shopping else where. read more

I took four of my coworkers to the Starbucks at Safeway on East 14th Street in San Leandro this morning. We were excited to 'pay it forward.' Unfortunately, we received TERRIBLE service from the Starbucks manager who not only said that the offer started at noon, but then she loudly argued with us that we had the choice of ONLY purchasing and receiving a free pumpkin latte or a free pastry. She then yelled out that the offer only applied to Starbucks corporations not Safeway Starbucks. We left and went to a local coffee shop instead. TERRIBLE service! read more

This is my local supermarket that I frequent on a regular basis. The store is clean and the staff is friendly and extremely helpful. The lines can be long from time to time. read more

Tried their grocery delivery, their driver called in sick for the 8 - 9pm delivery slot and they didn't bother notifying me. They offered me a $25 credit, but seeing as how I needed the groceries that weekend, and that I would have had to reorder with a 48 hour lead time, it wasn't enough to satisfy me. read more

45 minute wait to check out last night (Sunday). My ice cream was soup by the time I got to the check stand. This is unacceptable!

I called today to confirm a pickup at the Starbucks station for the next day. The phone went to voicemail after a few rings and I went down the phone tree to the operator, I guess. The next time I called, after going thru the departments, someone picked up ;the phone and said nothing. This was their way of stopping the phone from ringing. I find this poor customer service along with some of their chattier cashiers. You can be friendly and efficient at the same time. That's why eventhough Safeway is within walking distance, I jump in the car and go to Pak N Save But the poor phone service is what caused me to create this review. read more

I just wanted a Safeway club and no one was at the customer service desk so I waited in line. The cashier informed me that I had to go back to the customer service desk so I informed the cashier that no one was there. The cashier told me that they would call someone over so I walked back to the customer service desk and waited. No one ever came. read more

The lines here are terrible! Those signs hanging up top where it says "threes' a crowd" and they'll get more checkers are a lie. They barely have enough cashiers to do that and the lines are a complete mess. People here are never sure how to line up because the lines gets too long that it goes into the aisles and then blocks the passageway. This location needs to figure out a better way to get people in and out of the lines. Of course part of the blames goes to the customers as well, as I've always seen customers paying by checks (wth? who does that nowadays and why!?), or they're scavenging for coins in their tiny coin purse while they have tons of people behind them. But I do go here often as it is convenient to where I work and there are no other grocery stores around. read more

Here we go! I would give 0 Stars if I could but the experience I just had was beyond terrible. I went to the bakery department to pay for my food because there was a homeless woman who was just eating soup and smelled deplorable, she said she smelled like dirty underwear, sadly I cannot say it differently. When I went to the bakery department there was another woman who seem to have mental issues who was physically handling all of the exposed baked goods the cashier then told me that she came in earlier that morning and had eaten three rolls already. He seemed very dismayed at the fact that he nor the apparent small and inept Security on site could do nothing about it. As I attempted to leave the store I decided I would test out security as well, I left with a basket in my hand with my goods just to see if something would happen sure enough as I am outside of the store a cashier left her register to come and tell me that I was not allowed to take the baskets out. At that moment I told her about the woman in the bakery department at which she changed her attention called it an overhead,whatever that might do, and then apologized to me. It was extremely ridiculous. Do not eat exposed Foods here and you might want to bring a mask in case somebody decides to come in that Safeway employees are too afraid to speak to or ask to leave. read more

There are always long lines here. I've never seen more than 3 lines open here no matter how busy it is.It's always crowded. And there's always a bunch of homeless people and tweakers hanging outside. read more

Long lines every time, they don't care to hire more checkers or do a better job, expect a half hour than hour in line.

Always long line; people are super rude. A whole bunch of lazy cashiers. Avoid at all cost. I wish trader joe were open next door so this safeway can shut down due to no business read more

I just come here to wait in line and watch people waste tax money with food stamps. Maybe one day I'll get shot and my family will get that big pay off we're all waiting for. read more

This store is always crowded. Some of the employees at deli counter don't wash their hands before putting on gloves. That is very unsanitary. read more

Usually i enjoy grocery shopping at Safeway. And i really appreciate the selection and variety of foods. However this specific location doesn't have all the options as you can find it at every other Safeway around. I was really disappointed not been able to find organic fruits (blueberries and raspberries etc). Those are always delicious and always available at other locations of Safeway. Also the lines are ridiculous. It looks like they're very understaffed here. read more

I was looking over my reviews and realized damn I'm nice! I have no negative reviews thus far so I racked my brain trying to figure out who I hate...The Safeway Deli!!! Only this one over here across the street from Precision Graphics in that Washington Square or whatever. I hope this is the right address....anywayz my GOD the people who work here reaaalllyyyy hate their job and they have no problem expressing that to you if you have the gall to come to this deli to order a sandwich. What a complete idiot you are if you think that a deli is a place to get a pleasant attitude and a sandwich. Why are you bothering these poor people that work here? I mean really, all they are trying to do is stand around and fight with each other and gossip in over loud voices! Isn't that in their job descriptions? How dare you interrupt! Oh and don't expect your sandwich to be made on a clean counter top or with clean utensils!! I freaking HATE this deli. read more

I walked in with my siss just laughing and minding our own business, when I realize that the security guard is starting to watch my every move , start following me . Mind you I assume they assume I'm going to steal because I have a backpack. So I realize they she is following me . Then she is met up with another "staff" member and they now both proceed to watch me and follow me . At this point I am very bothered cause I have not done any thing to provoke them into thinking I am going to steal. I have a backpack. I am a student I take my bag everywhere . Just wanted to write this review for anyone who experience the same kind of situation. It is great to speak up don't be afraid . That was so unprofessional and degrading on their part to assume . Because if whatever it might be . Btw I paid for my items like I allways do . read more

i do like the location of this store and they usually have what i need but the lines seem to always be wayyyy too long every time i come here, and i mean every time. i dont go at the same time every time i come here, its pretty varied. hire more people to man the registers! read more

I shop at this Safeway pretty often I see this lady sitting in the front with the blonde with all the time she's rude obnoxious loud she speak in an outside voice though she's inside of Safeway working in the front of the store she works at the self-checkout line and when she is asked for help she will gesture for you to come to her in a Split Second no thought about it as though you work for her instead of her working at Safeway she's always sitting on that stool as though she do not want to get up off that stool to come and show you what to do and she's being paid to help you but I believe since she's been there for a while and been allowed to be rude I believe that she think this is her store and she runs it though I have been in this store on a few occasions and over heard people talking get about how rude she is in finally had my own rude experience with her I was asking her for help in her store trying to spend my money and she made me feel checked how about that read more

Poor customer service. Clerk at self check out rolled her eyes when I removed a bag covering a screen. Light was on so I figured it was ok to use. She yelled at me "did it have a bag on it?" I said yes. She yelled "you're not supposed to remove those. That's why they're there" and rolled her eyes. I called her out and she said she wasn't rolling her eyes but made a face. Poor customer service. In addition, if the self-checkout is not working, turn the light off. read more

This Safeway is horrible! Horrible customer service, horrible long long long lines all damn day long!!! I am here now and...no joke about 20 people are in each of the 3 check out lines they have open...Self check is closed and the checkers are in hurry to service anyone. Mario the manager has no home training or skills to be a manager! He is yelling from register 3 to 5...for an override...customers waiting and employees just standing here...lines getting longer and longer...but who cares?!!! I live 1 block away and i will never ever ever come to this store again. This store sucks! read more

this store has extremely poor service any time the store manager is gone especially the deli department !terrible grocery store everything about it is poor!!! read more

I should give this Safeway a zero star. Waited 20 minutes to get someone to open Liquor case. Horrible employees. Lousy management. Do not shop here. read more

I avoid this Safeway at all costs. The lines are ridiculously long thanks to the two feet of space between the Isle and the check stand, there's never any baskets or parking and majority of the time the cashiers barely speak. I've witnessed multiple verbal altercations in the lines during peak hours, and it's too damn crowded for that. I come here when I need a hot chicken and that's about it. read more

In a rush needed to find small bags of chips and was unsuccessful. Ashley was busy with her duties but sensed I was confused and in a rush. She stopped me ased if she could help. I explained and she stopped what she was doing and lead me to just what I needed. Her attention to my needs was outstanding and she has a great attitude and smile! read more

I try to avoid this Safeway at all costs. Sometimes I am short on time and the convenience of this location overrides my willingness to drive to the Castro Valley location. The bakery is beyond slow, unprofessional and unprepared. The security inside the Safeway offers no reassurance whatsoever inside or outside the store. While waiting in line for approximately a half hour to order a basic cake, I saw a young unsupervised child and a homeless man grabbing and touching the donuts in the pastry case. The checkers are rude, baggers are non existent, and the expiration dates are not monitored closely enough on the dairy products. read more

1/31/2011 THE PARKING: OK if you don't go at high traffic time (other places could be worst) THE FOOD: meets what I need, some bargins when on sale THE CHECKOUT: good that they have Self-Checkout, some cashiers (the few-items line cashier likes to talk with other people and talk) A LITTLE BIT TRICKY: I signed up for their "JUST FOR U" online, because I saw people grabbing the Free Eggs the last 2 times so thinking that would be a bargin. So today I went in the store, I was browsing at their floral section, and the clerk was very curtious and asked if I wan to buy the tuplids ($7.99) that she could bring those to my cart, since it is out of my budget, I said no thanks and she was nice and said if any questions ask. Then I moved to the bakery section to get their French bread which I liked. The bakery clerk walk to me and told me the special for the day and said she could bring them to me but I wan't planning to get those so she said anything I need just ask her. Then later I got to the end, the egg section, next to the "Just for u....get free egg sign" there were the eggs, I looked at the top, middle, bottom shelves they were all the same (didn't want to pick the wrong one), so I just grab one cartoon from the middle (I looked at the price tag on the shelf $2.38. At the self-check out, when I was scanning the items, the machine kept on saying "remove item from bagging area" when there is no item so I asked help from the clerk who was standing and taking care of the area". She looked thru my items and then enter a code and asked me to keep on going. The last item was the eggs, it scaned at $2.99 even with my club card. So I asked the same clerk for help and she said "Now what?" I told her the problem and she said" I don't think they are doing this anymore" I was thinking: Who are "they"?? Does each section of the the store run independently? I told her the sign is there. She then asked a cashier who told her yes. Then she told me "You to to sign up online and load that item to your card." I told her I did that last week. Then she told me I have the wrong one, I told her I got it from next to the sign and all are the same on top, middle, and bottom shelves. She then asked if I still want those $2.99, since I didn't she canceled the item. SO there isn't any "I could show you where they are or I could bring those to you" like other clerks at the beginning. Good that they have Self-Check out that I am able to see the item price! If someone is buying a lot and the cashier is doing the transaction, they probably wouldn't notice! Image the number of people like that each day. Safeway can't sell the eggs and they thought of this way of "selling" the eggs! read more

There are tons of complaints about how "ghetto" this place is, but what do you expect? I mean, it's in the middle of the 'Dro (that's what I hear the cool kids are calling San Leandro) for fuck's sake. Not that San Leandro is hardcore gangbang central, but it's no Black Hawk either. I've never had high expectations of this place so I've never really been disappointed. The bums panhandling by the door are annoying but are easily ignored. And if you have issues with the parking lot, just go at night around dinnertime. No big deal. I give 3 stars because one of the checkers opened up a lane just for me and proceeded to hit on me, which means I still got it. But then again he might be crazy and could've taken my information down for stalking purposes in the near future. read more