Poor service at the checkout at the Maui Lani Store. Reported concern to the Male Manager. He could care less.

I love this store. So much bigger, cleaner and in stock. However I recently had a horrible experience. This was on Tuesday 10/25 late night like 1030pm. We found what we needed then went to the register. Now its normally 1 lane open this time at night but quick and smooth. This night however it was not. We preceded to stand in line and there were 2 couples ahead of us, 4 people. First couple had a ton of drinks and the second ice cream, then us with ice cream as well. The line as also joined by a few more couples. I notice then that the line isn't moving. Looking at the cashier he appears to be just standing there, I realize then that's he's waiting for something. My years in the retail industry tell me it's a computer/register issue. He stand there waiting, blatantly checking his phone an obscenely amount then walks over to the customer service desk, which he continues to stay for what seemed like forever. The couple in front of us put their ice cream in the ice chest, where you get bags of ice, cause its taking so long. Meanwhile the line is building with at least 10-15 people. I walk over and ask what happened and how it's gonna take. He and the girl say they don't know, it happened earlier in the day, but they don't know how long it took to be fixed earlier, it could take a long time, they don't know anything. I say, okay and get back in line. They proceed to go into some back office and talk to someone, next thing you know, less than 30 seconds later everything is 100% fixed and running. Now I'm not complaining about their computer issues or even the fact that they couldn't give me any straight answers it's the complete lack of customer service and ALOHA! We never got a "sorry guys we seem to be having computer issues" or "thank you for your patience I don't know what going on, let me check". Or anything remotely like that. They didn't even look at us. We all, customers in line, got nothing! I'm just so tired of poor customer service!!!!! Have some manners and have some aloha! It's ruins the entire experience! Done rant. read more

Safeway Maui Lani has THE WORST service in their deli department!!! They should make it self service because I could serve myself faster! Every single time I've been there I've had to wait for someone to even come out. Twice I had to go and ask the employee at the self check out to call somebody. Good grief Safeway could you please HIRE MORE PEOPLE!!! It's sickening. read more

Ordered a plate lunch from Tik Tok Wok inside the store. Not sure if they are trying to hit the Panda Express market for Wailuku but they missed it completely. The Exxon Valdez spilled less oil into the ocean than there was on the noodles. The spring roll, well let's just say I did find the place, the first place that screwed up a spring roll. The crab and shrimp tempura were oily and disappointing. Safeway should have just stuck with the sushi bar. Wife and I will not order there again. read more

Okay. I need to update my review. I guess I just had a bad day the last time! I went in about a week ago, on a Monday around lunch time, and the store was empty. I had no problems, employees were nice and very friendly! read more

The last two times I went to this store,I left empty handed. I doubt that I'll return.

I called looking for a specific product & the customer service rep tells me he is unable to locate the person in that dept. to see if its in stock. So I proceeded to ask if he can please check on his own & his response is, "well we're really busy right now." Such terrible phone etiquette. Looks like management needs to retrain staff. read more

Great store. Lots of organic choices and at excellent prices. Found organic dark chocolate almonds for 30% less than Down to earth or Whole Foods. read more

This one star is for the deli section. I went to the deli counter, and waited behind a customer. There were just the two of us in line. When his order was completed, the counter person walked in the back. I waited, expecting her to return to the counter. I waited ten minutes, making eye contact with various counter staff who only looked away. Finally, one of them walked past me to leave the deli. Even tho she saw me waiting, she didn't even ask if I needed help. I said, "Excuse me!" She told me, someone else will help me. That's it. No apology, no "Thank you for waiting"... not from her nor the one who finally served me. They need training in basic courtesy. When other workers see a customer waiting, they should acknowledge by saying, "Someone will be with you shortly." Then, they should call the person on counter duty. Then, "Thank you for waiting, how may I help you?" or "I apologize for making you wait". They could install a buzzer. Or, maybe they should eliminate the deli counter and make everything self-serve or packaged. read more

We tried to get some help finding aloe-demand item, gluten-free bread, and got no help. GF is scattered all over the store. If it's in a freezer they're over there ( general wave off to the left). This after we'd waited a few minutes at the "Courtesy Counter" for anyone to appear. There was literally no one stocking the aisles at all at 4 pm, so no one else to ask. The Safeway over by Costco was very different, in a good way. read more

Best store ever. Highly recommend tourist to shop at this store before going out to Lahaina or kihei side! It's new and has everything! The best Safeway on the entire island of Maui! I just love this new store! It is so nice and beautiful! read more

The deli is a great place to grab an inexpensive breakfast burrito before work. The staff makes ono sandwiches and had all the fixings. Don't forget to pick up some poke from the back. Btw, best pharmacist ever. She spent ten minutes helping me assemble a first aid kit to bandage up my banged up shin. read more

Vicky at the deli counter is hands down the rudest employee at Safeway. She saw my boyfriend at the counter wait for 5 minutes. A manager finally came over and asked if we were helped. Vicky finally emerged from the back and came to the counter and stared at us. Terrible customer service. Someone needs to adjust her attitude. read more

I love that it's haunted! How Halloween! This new store is an unusual experience. Go for yourself.

Great service, thank you to both Larae and Armando!!! They went above and beyond to serve me as a customer. Will hope to come back soon!

My co worker and I went to Maui Lani Safeway for lunch today! We waited at the sandwich counter for over 45 minutes with one person ahead of us. There went our whole lunch break! The lady making the sandwiches, named Iris was so rude, and didn't even make the sandwiches correctly! Don't get me wrong there sandwiches are yummy but the service SUCKS! I guess it just depends on who's working there that day! Then we decided to get Starbucks after we ate! The service there is also so slow and the workers are rude including the manager, who wasn't even wearing a name tag! They didn't even have the drinks in the proper order! Like honestly! GET IT TOGETHER! We are defiantly not going there for a while after the kind of rude service we got! So unreal! Just a heads up! Be prepared for rudeness when you walk in there! read more

Always come here for my spicy ahi poke bowl! Desiree in the seafood department is very nice. The store overall is organized

Safeway Deli is THEE worst place to eat at. Today I went to the Sandwich department like I do every Friday and waited a whole hour for a simple turkey pesto avocado sandwich. First off, there was only one person ahead of me. (He did order 3 basic sandwiches but it should not have taken 45 mins) I asked IRIS (the sandwich maker) to add bacon to my order, she started my sandwich put it in the toaster and forgot the bacon, when she pulled my sandwich out I asked her about the bacon. She looked at me like it was my fault that she forgot. She then continued to put the bacon on a sheet of paper and into the toaster which caught on fire. Frantic, she pulled the bacon out and told me that we almost caught on fire because of my request for extra bacon. She finished up my sandwich when another worker walked in (she forgot the AVOCADO... isn't that in the name of the sandwich TURKEY PESTO AVOCADO??) He helped my coworker in 5 min for the same exact sandwich that took Iris 20 minutes to make. Horrible costumer service!! I was extremely upset, voiced my opinion with a clerk who called the manager and they neglected to handle the situation. My lunch break is only an hour the fact that I needed to take a longer lunch for a half ASS sandwich and nothing was done about it is ridiculous. Then after I ate my half ASS sandwich, I went to the in house Star Bucks where I was greeted with attitude and waited another more 20 min for two smoothies. My coworker made a remark about speaking to a manager and this BOY behind the counter gave a smart ass remark about him being the manager... he sure didn't act like one! Word to the wise Safeway Administrators... IF YOUR EMPLOYEES DO NOT LIKE THEIR JOBS, PLEASE HELP THEM TO BE RELOCATED WHERE THEY DO NOT NEED TO DEAL WITH PEOPLE OR POINT THEM IN THE DIRECTION OF JOB THAT HAS NOTHING TO DO WITH CUSTOMER SERVICE. YOU WILL LOSE VALUED PATRONS IF YOU CHOOSE TO NEGLECT THIS MESSAGE..... read more