All of the ladies were really nice and seemed to be doing a really nice job on all of the other…read moreladies who were in there to get services. They were doing hair, dyes, haircuts and shampooing. When the customers walked in, they were greeted with a smile and were known by their names........which means that they have been coming long enough to become familiar with their hairstylist. I will definitely be back!!!

Absolutely the worst! I was discriminated against here! I was overcharged! And I had to come back…read morethree times to get my hair corrected! Do yourself a favor and do not waste your money at this poor establishment. Poor customer service. Poor stylist. Spend the extra hundred dollars and go somewhere where you truly deserve it. Because every woman deserves a hair salon better than this!

I was very disappointed with my recent experience at this salon. I invested over $400 plus a $100…read moretip, expecting professional results and service, but unfortunately that was not the case. 1. Service Quality - My highlights came out yellow/orange and uneven, without proper toning or blending. The stylist also did not provide the blowout that was part of the service, and I was sent home with wet hair. 2. Follow-Up Visit - I had to return the next day just to receive a toner, yet again I left with wet hair. For the price, I expected a polished, finished look, not multiple trips and unfinished service. 3. Customer Care - When I raised my concerns with management, instead of an apology or solution, I was told that the stylist "shouldn't have taken me because she stayed late." This response felt dismissive and unprofessional. Overall, I left feeling undervalued as a customer, despite the significant amount of money and time spent. A simple acknowledgment and correction would have gone a long way, but unfortunately, that never happened. Emily, Hair Stylist and Kelly management/owner.

Bri did a phenomenal job with my hair that was severely damaged by my own doing. She made…read moresuggestions, used product to smooth out the damage, and made my hair manageable. My hair is much healthier now than it has been in a long time. Some people have a 'boatload" of talent, but I can honestly say Bri has a "cruise ship" of talent. Thank you Bri!

My son and I have been getting our cuts from Brittany for quite a while and my daughter got her…read moreends trimmed for the first time by her (at 7 years old, yeah it's long!). We are always very pleased with our cuts and she really takes her time, even more so, now that she has her own suite!

I love Michelle Miuccio! She's been cutting my hair regularly for over a year now…read more (though I don't have much hair anymore). And she always manages to make me more handsome than when I walked in :) But mostly, I love going to Michelle because she always has such an amazing positive attitude and you can tell she really loves what she does. She has the greatest personality and natural skills that make me really look forward to my appointments. Michelle will go out of her way to find a convenient appointment time and I also appreciate that she has a mobile phone scheduling AP which sends me an appointment reminder text. It gives me great pleasure to give Michelle Miuccio my highest recommendation. Dr. Wolfe

I have been going to Mackenzie hair parlor for the last two years after I moved to the area and I…read moream blown away by the level of service and attention to detail. There's a lot of "chain" options in the area - Mario TRICOCI and to some extent Jeffrey lamorte but the attention I get and the knowledge shared by the stylists is truly unparalleled. I've seen Carolyn, Julia, and Kay and each has brought their true A game. Carolyn is the business owner and you can tell she creates an environment where her stylists are respected and respectful of each other! I mean how many salon chairs have you sat in and observed petty fighting? I've always been so relaxed and honestly enjoyed my time there chatting in the intimate and beautifully designed space. Its aesthetic is truly precious and perfect for downtown Frankfort. Carolyn was so excited to have me see Julia, a newer stylist and holy cow she did not lead me wrong! I have hand tied extensions installed by Julia and honestly I feel like a goddess. The waves and styling after the installation were perfection. Kay has also done an installation for me and I never felt more confident as when I walked out of the salon. I asked for kacey musgraves and while they couldn't replace my vocal cords, they could give me her hair so I could pretend As a city expat, I was worried when I moved to the burbs that I'd miss out on the "latest and greatest" in hairstyle fashion, but Carolyn and her team could be easily transplanted to a high end salon in the most cosmopolitan of cities. If you want Kate gosselin, I mean I'm sure they'd do it for you if you asked lol but trust you will not unintentionally walk out renamed Karen. Lastly I've been going pre and post covid, I've felt that the precautions they've been taking to make me feel safe are more than adequate and I am very conservative in terms of the places I'm willing to go. So if you want to support a small business, get some nice relaxation, and feel like the stylists are just as excited as you are for your new look, Mackenzie hair parlor is def the place for you.

This gem of a salon is nestled among the various restaurants and shops of Frankfort's historical…read moredistrict. There's some street parking right out front and on the side street, but if it's a beautiful day, I would park a little further and try to decide to which restaurant you would like to take the new you after your appointment. The actual salon is the perfect mix of boho chic and eclectic glam. It feels like a vacation home that I would love to spend a weekend (ok a week) with the girls. Everyone is friendly and welcoming. I always feel like I'm part of the family when I'm there. They offer you refreshments as well. I believe they offer water, wine, and coffee. I always have coffee so I never really pay much attention to the other offerings to be honest. Julie has been my stylist for years. She's extremely knowledgeable, patient, honest and her skills are beyond compare. I'm one of those people who always wants something different and sometimes my requests are off the wall. She always takes the time to listen to my requests and add in her own suggestions as well. She takes into account my lifestyle, maintenance needs, hair texture, face shape, and skin tone. I always know that no matter what I request, she'll always nail it or at the very least if I've asked for something that won't work for me or my lifestyle, she will find a happy compromise. I value her insight as a professional and she never steers me wrong. She's also just a really great person to talk to while I'm in the chair. And she's really funny if you get her going! Overall, give MacKenzie Hair Parlor a try and you'll no longer wonder what your hair has been missing!!!

I've written reviews for Melissa before, but she continues to be absolutely amazing. She's not only…read moreincredibly talented, but she's also been such a huge help guiding me through my hair loss and helping me feel confident again. Every visit, she takes her time, listens, and makes sure my hair looks and feels its best. And her scalp massage during the shampoo? The absolute best, so relaxing and honestly one of my favorite parts of the whole experience. Melissa is caring, professional, and genuinely wants the best for her clients. I always leave feeling better than when I walked in. If you're looking for someone who truly knows her craft and cares about her clients, I can't recommend her enough!

I have fine hair with the beginning of a receding hairline. I had just gotten a haircut a couple…read moredays before but didn't like it so went to Melissa to fix me up. She does a tremendous job undercutting the back and layering so my hair looks full and lays beautifully. Have received a lot of compliments on it. I definitely recommend her. Very personable and professional, too.

Cas cut my hair exactly like I wanted it the first time. Second time not as good but much better…read morethan other hair dressers. Will continue to go back to Cas!!

Had haircut today. Tonya was very nice, but she said I had no layering, and was done in less than 5…read moreminutes. My hair looks like it to. Very disappointed this go around.

My hair has never looked so good! I feel like I'm wearing a…read morefabulous wig! Carrie is a goddess!

Charles Morris was highly recommended in the area as a family-friendly place where I could bring my…read morebaby. I'm three months postpartum and was really looking forward to some self-care. Everyone was very friendly and kind, and I was even able to book a last-minute appointment to have my eyebrows done, which I appreciated. However, the cost of the nail services is insanely high compared to nearby salons. I paid $92 for a simple solid blue color, and my nails started chipping just four days later. About a week later, one nail actually began peeling off, so I called and gave them the opportunity to fix it. I also mentioned fixing my eyebrows, as they were not shaped and I was never given a mirror to see the final result. I was scheduled to come back two weeks later (keeping in mind that I called only one week after the chipping started). I asked if I would be charged for the chipped nails and was told yes, because I was outside of their "two-week window" -- even though I had already called a week earlier. At that point, I was going to be charged around $45 just to fix the chips, which is nearly the cost of a new set elsewhere. I ultimately canceled my appointment, especially since I was never informed during my initial call that I would be charged to fix the chipped nails