Before scheduling my daughter's first dental cleaning, I specifically called to ask whether this…read moreoffice accepted TRICARE dental insurance. I was told they did, so I made the appointment expecting routine preventive care to be covered. Several months later, I received a bill for $77.45. When I called to ask why, I was simply told that my insurance covered only 50% of the cost. No one mentioned that the office was actually out of network with TRICARE. After contacting TRICARE directly, I learned that the reduced coverage was because the office was out of network. Only after I called the office a second time and specifically asked about it did a staff member finally confirm that they were not an in-network provider. I paid the bill and am not upset about the $77.45 itself. What disappointed me was the lack of transparency. I specifically asked about insurance before scheduling because I wanted to avoid unexpected costs. Had I been told the office was out of network, I would have chosen an in-network dentist. I also emailed the office to share my concerns and give them an opportunity to address the issue before posting a public review, but I never received a response. If you have dental insurance, I recommend confirming not only that they "accept" your insurance, but also whether they are actually in network, as those are not the same thing.

I selected Oak Park Dentistry specifically because they advertise themselves as a pediatric-only…read morepractice, and I expected a high level of patience, child-centered communication, and transparency. Unfortunately, our experience fell well short of that standard. I initially scheduled my 6-year-old son for a cleaning and evaluation of a problematic tooth that likely required removal. The dental technician we encountered was kind and professional, and I appreciated that the practice focuses solely on children. However, my very first interaction with the office--during the scheduling phone call--was unpleasant. The front desk staff came across as curt and dismissive, and it felt unnecessarily difficult to secure an appointment. This already raised some concern. On the treatment day, my son became anxious when staff attempted to tape a VR headset onto his nitrous oxide mask. We then waited approximately 25-30 minutes for the dentist to enter the room while my child sat in the chair wearing the mask. By the time the dentist arrived, he was understandably restless. My son tolerated the lidocaine injections without resistance, but became uncomfortable once a mouth prop was inserted to hold his mouth open. At that point, I expected calm explanations and reassurance directed toward a young child. Instead, communication felt abrupt and procedural, with little effort to slow down or explain what was happening in a developmentally appropriate way. Within a minute of my son becoming tearful, Dr. Alami stopped and informed me that he would not proceed with any treatment if there was any resistance. I was told that because nitrous oxide and lidocaine "did not work," IV sedation was now required and that oral sedation was not recommended or worth attempting. Dr. Alami explained that based on his 20 years of experience, if nitrous fails, oral sedation will as well. What troubled me most was what appeared to be a zero-tolerance philosophy for normal childhood anxiety. My son is not a difficult patient--he responds extremely well when providers take time to explain procedures and allow him to move at a reasonable pace. Expecting a 6-year-old to exhibit no hesitation during dental treatment is unrealistic, particularly in a pediatric specialty practice. If this is the office's standard approach, it should have been clearly disclosed during the initial visit or before beginning nitrous oxide and administering injections. Subjecting a child to that process only to immediately discontinue treatment was upsetting and unnecessary. I was then referred to the front desk to review financial arrangements. I carry Delta Dental PPO, and was informed that Dr. Alami is the only provider in the practice contracted with that plan. For any IV sedation, Oak Park Dentistry requires full payment for the dental treatment on the day of service, with reimbursement from insurance to follow weeks later. I was quoted $1,430 for one extraction (with space maintainer) and several composite fillings. Additionally, the anesthesiologist--who is not affiliated with their office--requires payment in full at $750 per hour. I was advised the procedure could take approximately 1.5 hours, totaling an estimated $1,125 or more, plus a deposit simply to schedule the appointment (quote is solely for anesthesia). Taken together, the handling of my son's anxiety, the communication style, and the substantial upfront financial requirements led me to decline further treatment. I sought care at another pediatric dental office one week later, and the experience could not have been more different. From the front desk staff to the providers, everything was calm, communicative, and genuinely child-focused. Most importantly, my son responded extremely well and completed treatment without issue--confirming for me that the approach taken here was not the only option. While the technician we worked with was courteous, this practice was not the right fit for our family, and I would strongly encourage parents to ask detailed questions about sedation philosophy, behavioral expectations, and financial policies before proceeding.

This is the best pediatric dental office in Simi Valley! I am thankful for all of the staff…read moreincluding the front desk, dental assistants, dental hygienists, and Dr. Raza! I appreciate the care and time they take with my children. Now my nieces and nephews come as well!

They will not stop calling and texting and sending mail to my house. I clearly do not want to bring…read moremy child back to this office. I have the best insurance in California, I'm in a union and I do not pay a dime to go to the drs, dentist or eye dr. My first question when I call anywhere is if they are in network with my insurance. They said yes. Well they lied on the phone and when I was so confused on why I had to pay anything they said well you actually aren't in network. That's fraud. This a fraudulent place who does insurance scams and they will not stop contacting me!!! Please leave me alone. They also tried to gaslight me into saying my son had a cavity when he didn't!!!!! They owe me $. Would never go back here

Today my daughter had her 2nd appointment and they were so patient and gentle. She was so…read morecomfortable watching a movie during her work. Even when she was cold they brought her a blanket. Also they are so easy going when making appointments. Lastly its a very clean and kid fun atmosphere. The toy wall is always fun. :)

We had such a great experience at Kids Dental Pals & Orthodontics in Simi Valley! The entire…read moreteam--from the front desk staff to the dentist--was incredibly kind, patient, and welcoming. They were amazing with both of my kids, especially my one-year-old daughter and four-year-old son. They made them feel comfortable, calm, and even excited to be there, which says a lot for a dental visit! You can tell they truly care about children and go the extra mile to create a positive experience. I highly recommend them to any parent looking for a trustworthy, kid-friendly dental office.

I had a teeth cleaning with Nataliya yesterday and she was AWESOME. I came in feeling pretty…read moreanxious after a recent bad experience with an oral surgeon, so I was honestly a bit hesitant (and a little traumatized) about anything dental-related. Nataliya immediately put me at ease! She was kind, patient, and gentle throughout the entire cleaning process. She was so thorough, checked in often, and made sure I was comfortable every step of the way, which I really appreciated. The front desk (I didn't catch her name) was also super friendly and welcoming which you don't always find at dental offices! I can't recommend Nataliya and the entire staff at Avenue of Smiles enough! Great experience!

I have been receiving the best service here for the past 13 years, and my entire family shares the…read moresame amazing experience! We schedule our teeth cleaning appointments a year in advance to stay proactive about our dental health. Personally, I book four cleanings per year, with my last appointment completing my annual routine. Not only is the team incredibly professional and dedicated, but they also use the latest advancements in dental technology. I cannot say enough great things about the incredible team that takes care of my family. Their expertise, innovation, and compassion make every visit exceptional--we truly appreciate them! The Best Dental Office!

Worst "Pediatric" Dentist Ever!! I do not know how the health inspectors haven't closed her down!!…read moreShe is very unprofessional, her office is disgusting. She has no patience with kids and she takes every insurance because she is just greedy! She doesn't explain anything, she traumatized my daughter and I will be calling DHS

Dr. Nazarian makes taking your little ones to the dentist such a great experience. Super patient…read moreand friendly. Front desk also helpful and friendly

Had a "Karen" sighting today at the office. It was CRAZY!!!! I came here to see if she posted a…read morereview and sure enough, SHE DID! I was standing at the counter with my daughter watching the whole thing unfold and from where I was standing, I did NOT see a staff member flipping her off. All I saw was Karen acting a fool. She spoke in such a condescending tone. If it were me, I can't say that I wouldn't have punched her in the face . None of the staff members screamed at her. Karen was doing all the yelling. She had no right to take a picture of anyone in the office. Her son was not traumatized by anything.....he was hiding of embarrassment. Oak Park Dentistry is absolutely amazing! Look at all the reviews. All three of my kids go here and they always come out smiling~ It's hard to get an appointment sometimes, but as long as you schedule in advance, it's fine. They are great about adding you to a cancelation wait list so even if you have an emergency, they try really hard to get you in ASAP. The staff is very professional and friendly. They take really good care of you.

We have been coming here for years for both my kids. I have referred countless people over the…read moreyears. Our experience today left me quite upset. We came in to fill a cavity. They had me sign an estimate for the treatment plan for $102. When we were done & I checked out they told me I owed $169. I told them I was told $102 when checking in & her response was "that was just an estimate". I asked if anything changed from the treatment plan I had signed & there wasn't. If your "estimate" is off by more than 60% then you need to do better. That is unacceptable. I will no longer refer anyone here & I will seriously reconsider returning. What a shame after all these years. So disappointed in the customer service when we checked out & lack of explanation or accountability about their incorrect estimates.

Dr Mahler is amazing and he has such a friendly staff. Incredibly well run. I highly recommend!read more

Normally I never leave reviews on places (good or bad), however after my experience here I…read moreabsolutely had to! Dr. Barry Hayze (I hope I'm spelling that right) was an absolute delight to work with! I've been going here for a couple of years now and this is my first time working with him, and he made sure that my experience was top notch! My teeth have never felt more clean, and I have never felt more taken care of ever before. YOU NEED TO GO HERE AND ASK FOR Dr. BARRY!

Such a great dental group! I appreciate a good theme and upon arrival, you're immersed into an…read moreintergalactic universe. I appreciate a waiting area filled with toys for your little one to keep them distracted. Our dental hygienist Sonia and the two Dentists we've seen have been amazing- really taking their time with our not always cooperative toddler.. I'm grateful for their kindness and patience and help with navigating his dental care. Highly recommend Thousand Oaks Children's Dental Group!

Dr Sun is elite!! She is so calming and so thorough. She has a way with our daughter that is un…read morematched. She connects not just treats. She takes the time to listen to us and our daughter. She also takes the time to get to know her rather than rush in and leave. My daughter loves her and the hygienist!! Betty has been her hygienist since she was two( now 6) and we absolutely adore her!! We can't recommend Dr Sun and Betty enough. Not to mention they cater to creating a child safe and friendly environment. We also have had Sonia as the hygienist and she's also just wonderful. I love how her and Betty and the doctor really take the time to connect with the kids. It makes the world of difference.

I cannot thank Western Dental enough for helping me when I was in severe pain. I needed a root…read morecanal, and they were able to get me in and complete the procedure the very same day. From the moment I called and explained my situation, the staff was understanding, compassionate, and willing to help. A special thank you to Juanita, the manager, who went above and beyond to work with me on financing and made sure I could get the treatment I needed. She made a stressful situation so much easier to navigate. The entire staff was amazing, professional, caring, and supportive throughout the process. My tooth is finally fixed, and I feel so much better. I am incredibly grateful for the excellent care I received. Thank you, Western Dental--you guys are awesome!

This dental clinic deserves 0 stars because I had a terrible experience with the dentist, who I…read morethink is a Russian dentist. This dentist put a filling in one of my upper teeth, and my tooth became uglier-looking after the filling that he made. Also, this dentist will get a lot of money from you if you allow him to follow what he told you (tricky advice just to get your money). Please hear me out... DO NOT COME TO THIS DENTAL CLINIC!

I had a dental emergency yesterday. Dr. Stout and his office staff provided the best care for my…read moredental problem. The results exceeded my expectations. Dr. stout is super knowledgeable, talented, gentle, and organized. The office staff to name Violet, Maria, and Yesenia are excellent in communicating, scheduling and running the office. This review was overdue as I had prior services in the office and each visit exceeds my expectations.

I contacted this office on June 4 regarding dentures and implants for my father. Before scheduling…read morea consultation, I requested general pricing ranges so I could determine whether the practice was a realistic option for our budget. I fully understand that exact treatment costs require an examination, but I repeatedly asked for even a broad estimate or typical price range. From the very beginning, Maria disregarded my stated communication preferences and avoided directly answering the pricing question. Rather than simply informing me that the office would not provide any pricing information without a consultation, I spent over a week trying to obtain a straightforward answer. What made this particularly frustrating is that several other dental offices in the area were transparent enough to provide general pricing ranges, allowing patients to make informed decisions before investing additional time and effort. Transparency matters when patients are considering significant dental procedures and expenses. Unfortunately, the lack of direct communication and repeated avoidance of a simple question left me questioning the transparency of this practice as a whole. The experience was frustrating enough that I removed this office from consideration and would not consider it for myself or my family in the future. Based on this experience, I believe the practice should reevaluate who serves as its first point of contact for prospective patients. Initial interactions shape a patient's perception of an office, and my experience did not reflect the level of professionalism, transparency, or customer service I would expect when seeking dental care.