T This review is…read moredefinitely long over due. Everything in the store is very high quality and I had the single most positive customer service experience I've ever had! Shopping for shoes has always been hard for me. My feet run on the larger side and are very wide as well as one of them being half a size bigger than the other. Shari, the woman who helped me, was one of the most accommodating, enthusiastic, and genuinely enjoyable people I have ever met. I usually don't look forward to shopping whatsoever let alone shoe shopping, and not only did I find shoes I loved Shari somehow made me EXCITED about the entire thing. I was planning to stop in for maybe 5 minutes, but somehow I was In the store for over 4 hours! Shari brought out not only shoes I had asked to see, but also styles and colors that were not on the floor that she thought I would like and that were actually in my size. She also heard I lived near snow and without me having to ask brought out brands that were water proof and all weather boots. I was astonished how enthusiastic she was about the whole process. I actually found shoes I loved which almost never happens. I never once felt pressured to buy anything and loved shopping so much I actually started to shop for clothes as well. She was also very knowledgeable about all the brands they carry. There was a coat I loved that I was sure was real fur and being a vegan I couldn't bring myself to buy it. Shari actually knew quite a bit about the brand and informed me they were a progressive faux fur company that were committed to making high quality products without the use of animals. She knew a lot about the owners of the company and their origins. I found a brand I love which wouldn't have happened without Shari being so knowledgeable about her products. If you have time I would stop into the store just to have Shari help you shop. I know she's moving from the Greenwich location to be the manager at the location in Mount Kisco. She's honestly wonderful and if I could bring her everywhere I shop I would!

Sales associate Denise was, without question, the rudest sales associate I have ever encountered…read more She was unnecessarily rude from the start, and dismissive throughout the interaction. I have never experienced such unprofessional and disrespectful customer service. Completely unacceptable. Absolutely shocking.

Fabulous team, great choices. I have high arches and the staff gave me options that removed my pain!read more

The people who work in this store are very informative. I appreciate their knowledge of the…read moretechnology that goes into the design of shoes these days. I found another comfortable walking shoe recently and I plan on going back for another recommended style. They have been in business for a long time and I think the reason is that they really know their business!

Prices are insanely high for kids shoes. Selection was good but if you go to the town over you can…read moreget shoes for half the price. We were stunned by how high the the prices were and while it was great to get sized, the prices were too high for me to drop over $100 on a pair of toddler shoes

Great service, these guys are real pros and will tell you if a shoe is not the right fit given the…read moreshape of the foot. The prices might be higher than online, but you're paying for a service. This store sizes your child properly and will honestly tell you when it is time for new shoes. I've brought my son in thinking he needed new shoes only to be told "not yet". They don't push or try to make a sale unless it is the best shoe for the little customer. I am happy to pay a little more to have the confidence that my kids are getting shoes that fit them properly.

I mostly buy my shoes online but my kids are always growing so it's nice to measure and buy in…read moreperson.There's a decent selection here for kids shoes. They also have cute socks and fun slippers. My husband has been able to find one off sneakers when he's needed them here as well. The prices are DSW, so not bad.

This is the best DSW in the area. The one on central avenue is TERRIBLE but this location is…read moreWONDERFUL. The staff is amazing. The store is organized and has a wide variety of sizes. You will end up buying something here because they have everything and the prices are the best price. I look forward to going to shop at this store again soon because I know I will find what I need and more. Even if its not a shoe, they have handbags and socks and even toys if you need a last minute gift.

I'm a very satisfied customer since the 1990's. When my knees, hips and feet are feeling painful,…read moreI'll walk into Threads and Treads, explain my problem they will find the perfect fit brand. The owner is very knowledgeable, carefully assessing the gait of the sneaker being fitted. I usually walk in there miserable after using on line retail shops or larger stores where I buy the wrong sneaker and suffer. I walk out of Threads and Treads happy and relieved wearing a new pair of properly fitted sneakers I can wear for fitness for months. I highly recommend this wonderful shop!!! Thank you! Satisfied customer for life!!!!

I'm so glad I chose Small Business Saturday to get my new Sneakers and Insoles! All my info was in…read morethe computer so there was no need for tryons, etc. They even custom-cut the liners! I love shopping at Family-Owned Businesses. They are a great reason why!

I walked in to do a return for my boss. I didn't say 2 words when the EXTREMELY RUDE fake red hair…read morechick started barking at me. She said don't tap my card as I was already tapping my card, she then let out a huge huff and puff (of course not until barking into a walkie talkie asking someone to answer the phone for their service department for their broken register) and said try again this time insert your card. I did as I was told silently so I could just get out of this place. The pin pad said I was refunded and then she crumpled up all my receipts, voided the transaction and said it didn't go thru and to get my bosses other card, next guest! Literally acting like I was invisible. I have never been treated so poorly FOR NO REASON. I understand retail is hard but that was completely uncalled for and unwarranted.

Love the store!! Always busy though!! Need more men's sneakers bigger sizes!!! And more employees…read morethough!!!

Helpful and honest. My go-to for sneakers and athletic sandals. They never try to upsell. Will…read moreorder what you want if they don't have it. Local small business!

I've bought running/ walking shoes there but when they didn't sell golf shoes, they gave me a great…read morerecommendation - ASICS golf version of their popular running shoe. These guys know their stuff!

The clothing selection is fill with dated trends, and not in a charming, vintage way--just the same…read moretired styles year after year. Or they OVER buy on a trend from the 2000's....There's no variety. There's nothing that makes this place worth a visit. Most of the staff is just as uninspiring. They offer a halfhearted greeting when you walk in, but beyond that, they're completely disengaged--mostly standing around with their arms crossed, looking like they'd rather be anywhere else. Which makes sense because they barely make minimum wage, which is concerning considering how much the owner walks away with year after year. I probably wouldn't be inspired to help customers either. It's pretty obvious that the owner of this store couldn't care less about their employees--or their customers, for that matter. Unless you're looking for outdated clothes and indifferent service, I'd recommend shopping elsewhere. Go shop at the family owned business Richard's in Greenwich much better selection, happy employees and OWNERS!

Darien sport shop seems to have survived the online revolution with help from, you guessed it Santa…read moreClaus. Every year Santa comes and kids line up from across the country to sit on his lap and tell them what they want. In Darien, that could be a new Canada goose jacket (available at DSS) or a new pair of Nordic skis (available at DSS). Maybe even a new Range Rover (not available but DSS can order it). And for the adults who brave the intense December line to catch a glimpse of the big guy, they setup a makeshift bar (no charge of course) with Bloody Mary's, Mimosas, Beer, Wine, all the fixings. Back to Santa, did I mention this guy is the real deal? He claims that he runs a bird seed shop in the off season, lol. Yea Kringle, I ain't buying it. Tell those elves at the North Pole that the socks you brought me in '94 were bull$#&!. Jk I'm a good boy I take it back.

Love the selection of men's button down shirts. Fresh patterns and great quality! Nice to have a…read moreselection in European and original sizes. Very helpful staff.

Great to run into if you're missing something for an outfit or simply need a dress now. It's not…read moretoo big but still has great merchandise. The sales associates are always helpful.

They have brought the shoes back to the basement but positioned them so you practically stumble…read moreinto them at the base of the stairs. Got rid of some cosmetics to add a small jewelry selection after they closed The Vault. Much of the designer items don't look like clothing people from Greenwich would wear. Overall a disappointing experience.