Went to this place 2 years ago, and I am writing a review now because I received a letter in the mail that came off as fake, patronizing and meant to feel as though they are the only dentists in South Florida.
"I'm not sure why you have not been in. If you feel you need to discuss this with me, feel free to call me at my office. I try to establish a special relationship with all my patients." Bull$h!t
I went to this place for roughly 6 months, that, when I was done with my dental work and no longer came in as frequently, no one had any clue who I was nor did they help me plan my visits.
As much as this place was clean, "warm", "welcoming", and "professional", I should have gone somewhere else. I start started a new job and wanted to get my teeth checked because I was having issues with my upper molars. When I went there, I got a consultation and then we discussed what would have to be done. This is where I should have stood my ground. We were taken to the office and presented with an estimate of 3k worth of work (which none of us had) with insurance that included two root canals with two caps, and a filling in the tooth between these two teeth. I thought we would have been given a payment plan, but instead, we were held in the office trying to explain that we couldn't afford it at the moment, and we needed to wait, and that we were trying to deal with situations in our house. The office woman, blocking the path to the door, got defensive that my teeth are more important than these "situations" ignoring my husband and making it appear as he was being neglectful of my health. She made me feel like a battered woman getting a pep talk on confidence and independence. She then went on the phone to get medical credit, and after three calls to different places, I got approved for Care Credit for $800, which I already told her I DIDN'T WANT CREDIT CARDS. My husband almost went broke because of these people if it weren't for my parents chipping in and saving us.
When the work was being done, it took months due to scheduling. The office staff knew my husband's work schedule and was happy to work around all of it. I asked them to do one at a time so if there were any complications I would know, but they all at the same time. One tooth wound up hurting and when they asked which one, I didn't know. Turns out the root still remained in one. Redid root canal. I still felt pain but didn't know where, so I just gave up dealt with it. The caps were the most painful part,as they had to be adjusted and readjusted, and then a gap had to be filed after they were put on.
After this work was completed, something still felt painful. Something wasn't right, and also I think the enamel off the outside the molar between these two teeth were damaged because not only does it collect tartar three times quicker than the rest of my teeth, but even after cleaning it feels rough. When I asked to have copies of my dental records, they said they could not do it because it was all digital. The only thing they gave me was a copy of the x-rays they took before all the work, which were so small I could barely make anything out.
I was dueto have another cleaning and I was trying to make the appointment before the insurance ran out, but apparently, the same office lady I spoke to for those 6 or so months not only didn't remember me, my situation, or what I had done but also kept giving me days when my husband worked and after the date mentioned. If I say I need times after 3:00pm, why would you suggest something at 2:30pm, or 1:00pm? I got so pissed I just said canceled my appointment.
I wasn't a customer, I was a dollar sign.
---New place---
I found a new dental place, Horizon Dental, months later, and told them why I couldn't get copies of my records. They told me I have a right to those records, and there was no excuse. They couldn't even get the records, so I started a fresh record with my new dental place. When I told them how much I spent, the wonderful office lady was disgusted. I was quoted at max 1,500 for the caps with insurance. They took all new x-rays, including a full head scan of my mouth that they did on-site, checked my caps and said they were fine, but the filling I had needed to be redone because Salgra failed to remove enough of the cavity. No more pain! They fixed the problem, and they even had my medical records available to me, and even give me copies of the bill fully detailing everything, and even offered a payment plan, AND never harassed me to get it done ASAP, or on-the-spot, or immediately, nor cornered me and made me feel small. They treat my husband with the utmost respect and are understanding when it comes to life issues. He even goes there as well. The best part is they remember and know who we are, even after 6 months. read more