I'm not questioning the employees' friendliness; I'm questioning how unprofessionally this store is…read morebeing operated. The main checkout counters were completely unattended, even though the store was not particularly busy, and customers were being required to pay at a small counter near the entrance labeled "Online Order Pickup." The area is cramped, uncomfortable, and causes people to gather right by the doorway. Honestly, the experience felt more like being rushed through a coffee shop express counter than shopping at Sephora. A company at this level should organize its staff better and keep the actual checkout registers open.

I came here during the holiday season to make a large purchase, and the experience went downhill…read moreimmediately. The manager who initially offered to help was rude right from the start. As a guy shopping at Sephora, you already feel a bit out of place, but her attitude made it feel like I was being watched and judged the entire time. What made it worse was the inconsistency. Another staff member had been friendly and willing to help without any issue, but the moment the manager stepped in, everything changed. She abruptly said she could only ring up a limited number of items and insisted on splitting the purchase into two transactions, which I agreed to without any problem. To make matters worse, one of the managers even bragged about how long she had worked at Sephora, as if that justified the way I was being treated. It came across as a clear power trip. After completing the first transaction, I stepped out to drop off my bags in my car. When I came back, I was met by a different manager who completely refused to continue the sale. Despite me being calm and respectful, she claimed there was a strict limit of 10 items per customer and essentially pushed me out of the store. The explanation felt made up on the spot and completely contradicted what I had just been told minutes earlier. There's no excuse for this kind of behavior. I was polite, reasonable, and cooperative the entire time, yet I was met with attitude, rudeness, and inconsistent policies. No business, especially not its management should treat customers this way."

1 star is not enough for this experience…read more On July 15, 2026 around 5:30 PM, I was approached by an employee without asking for help and questioned in an intrusive way. The situation escalated when he raised his voice and spoke to me aggressively over a hair color product. As both a customer and a cosmetology student, I expect professionalism this was completely unacceptable. The interaction felt hostile and disrespectful. I will be filing a formal complaint. Management needs to address this immediately.

Love love the cosmo proof on Beverly blvd They are very…read moreknowledge and Charlie is amazing helping you with everything

The salesperson was busy with another customer but made it a point to acknowledge us. There was…read moreonly one there. There are a lot of options to choose from. We did not make a purchase that day. It was super hot in there. I knocked off a star because they left the mop out and that's not a good look for a high end cosmetics company,

Best place to shop for niche fragrances . Sometimes they have great deals…read more I bought my Althair from. Here a few bottles of creed Still thinking Oud zarian smells great but to strong for so call heat

Always convenient! Great recommendations, never disappoints. Make sure to leave your yelp review…read morefor discounts also

Closed in the middle of the day, in the middle of the week, when hours say open. Not only that they…read morenever are in stock with 1B braiding hair.

Very impressed Wonderful brands helpful sales person high…read morequality service and feels like you can trust the products No hype

So, you've heard about eating clean, right? Did you know that Europe bans a great many more makeup…read moreingredients than the USA? Have you thought about how much you know about what you are putting on your face? Really, who has the time to look up all the ingredients in each one of their beauty products? Luckily, you don't have to do the work because Detox Market has done it for you. They only sell, clean, organic, vegan brands of makeup and skincare so you can be confident about what you put on your face and body. I'm so glad there's a place like this. They have a list of banned ingredients that they will not carry in their store. You can find the list on their website. I purchased some cream eye makeup from the brand MOB that the associate suggested when I told her I was looking for eyeshadow. It's creamy and goes on smooth. I'm using it every day and I love it. I'm glad I can be confident knowing it is a clean brand. Price was comparable to other brands of eyeshadow. Detox Market has a rewards program. You get $5 for every $100 you spend. Service was nice and attentive. I was greeted when I walked in and got my questions answered. They let me sample the products before I made my purchase. Also, your purchase comes in a cute reusable bag. This company is both clean and green! Metered parking available. There are other locations in Santa Monica, New York and Toronto. They also offer skin consultations, makeup lessons, and makeup application.

What a lovely shopping experience! I came in on Saturday on a whim, as I was stopping to get coffee…read morenext door before my glasses appointment down the street at LAeyeworks. The staff were so friendly and informative! There are so many products and scents that it was a bit overwhelming at first, but thanks to the staff's enthusiastic guidance--I ended up purchasing a gift for my Mom! I'm going to do my homework first before heading back because I fear I may overspend hahaha Greatly appreciated the sample of their hydro facial moisturizer (which is taking to my sensitive skin nicely!). See you all soon!

Really depends on who is working the day you go in…read more I shop at this Aesop because it is the one closest to my home but I think it might be worth driving to the one on third for slightly better service. I went in over the weekend and the person working at the time was . . disdainful? The only way I can think to describe someone who did not want to engage in any way even though I was purchasing yet another item from their line and who put in a single sample after I asked to try the face oils. I purchase from Aesop pretty regularly and its luxury not a necessity. I know working retail can be a drag but there has to be some customer care to justify the cost of Aesop goods.

Have worked with Poly and their whole team for years. Great service and products. Grateful to have…read morea Davines/EVO distributor in town. Always a supportive staff.

I love this place. I am a hairdresser for 38 years and my favorite color is Davines. The dimensions…read moreare so beautiful. I can say with out hesitation that this is a great beauty supply. It's very high end but I wouldn't want any other brand to use on my clients. Also alter ego is awesome and so is Ref. There hair color shampoo I really love. It smells sublime. Bravo for Bassett!

My family and I split our Kiehl's trips between this and the CC location. But yesterday this…read morelocations staff, Alexis and Jacklyn were amazing standouts. We came in to pick up a few things but also for their facials. Though they were busy they both took the time to answer all of our product questions and give us three facials. They were sweet and very knowledgeable on all of their products. I highly recommend this location, there's tons to do and eat before or after you shop. Plus plenty of parking and validation which is always a plus in LA.

Shaila, Carlie & Graciela were super helpful and welcoming! love this location!! They answered all…read moremy skin care questions and concerns while showing me options for my skin. this is a unique location that fits well in the farmers market.