The salesperson was busy with another customer but made it a point to acknowledge us. There was only one there. There are a lot of options to choose from. We did not make a purchase that day. It was super hot in there. I knocked off a star because they left the mop out and that's not a good look for a high end cosmetics company, read more

Best place to shop for niche fragrances . Sometimes they have great deals I bought my Althair from. Here a few bottles of creed Still thinking Oud zarian smells great but to strong for so call heat read more

Bluemercury is always a win. Everyone was super helpful without being pushy, and they put me on to Odacité (obsessed). I left with exactly what I needed and a new favorite brand--will be back. read more

Usually I order from Bluemercury online, but I happened to be cruising down Larchmont on Sunday and decided to stop in. The store was not particular busy, but employees pointedly ignored me. I don't know if it was the way I was dressed (casual) or my makeup (minimal) or my age (old) but I was stunned, as I haven't had that experience in other Bluemercury stores. I don't like sales associates who hover, but I also don't expect to feel hostility! I came home and ordered the products I'd seen from Sephora. read more

I've never had such a rude experience with this store and associate! walked in and started sampling a perfume and this girl came up to me asked me if I needed help in a uppity tone, I said no and then started straightening up the perfumes like I messed them up! I walked right out. I can see why no one is in the store and I was about to purchase a couple other things! diptyque and Aesop were absolutely amazing and so kind! read more

wow i'm actually so shocked to see the rating on this store - i have been going here for many years and have always had nothing but the best experiences ! warm and knowledgeable staff and great selection of products . read more

I originally walked into this Bluemercury neighborhood store with my sister who was visiting with me and needed a product that was carried there. The women working there were so friendly and welcoming. I was only tagging along and had no intention to purchase anything. Nevertheless they engaged me in friendly conversation. About a month later I decided I wanted to change my skin care regime and decided to go back to Bluemercury to get advice. Again, I was greeted by a very friendly and knowledgeable consultant. I was a little uncertain about what I wanted and needed as the products are technically designed, effective and expensive. I am 74 and have typical aging skin and though I'm trying to grow old gracefully I was looking for help to do so. I was sent home with some samples that I ended up liking very much. I went back again to make my purchases. I must say, the consultants in Bluemercury are so delightful, easy going and so very knowledgeable about their various product lines. I was so impressed by them, I now consider myself a loyal customer. I have been using my products now for almost a month. I cannot believe it, but I am seeing a difference! Truly. I attribute these positive results to the knowledgeable consultant who understood my skin and directed me to the products she felt suited me the best. Fast forward, my sister gave me a Bluemercury gift card for my birthday. Today I purchased a couple more products to address another aging skin problem, Sun damaged spots on my décolleté. I am confident that I will get desired results, due to my trust and confidence in the terrific consultant at this Bluemercury location. I wish I knew all the consultant's names, I'm so bad at remembering names, but Bernice is the consultant I worked with mostly. The manager is also so lovely and her support staff I cannot say enough about them. Thank you Bluemercury Larchmont. read more

I was thisclose from dropping this place.. A couple weeks ago, I was given a sample of a cleanser I really liked. I kept calling the store once a week and when I spoke to Lydia the manager she was kind enough to tell me to come in to the store for another sample for the inconvenience of the cleanser not being available. I came in the next day and I told one of the ladies (I won't name her) I was there to get the sample the manager had said for me to get. For whatever reason, the sample wasn't around. But when I tried telling her she looked annoyed and reluctant to give me the sample. And when she gave it to me, she said "this sample is only given with purchases" It took everything in me not to put this woman in her place. She was mean and clearly not listening, that my friend Said "let's go, we are not giving these people our money!" When we went to another shop, we bumped into Valeria the assistant manager who recognized me. And she had heard me and my friend going over what just had happened and she approached me. I tell her the story and she was so apologic and felt really bad for the way I was treated and said she didn't want to lose a client and to come in the next day. My friend and I came back the next day and Valeria had taken good care of me. I also got to meet Colleen a great consultant. I was considering dropping this store but I'm thankful to have met Valeria and Colleen who were really kind and helpful. I am very thankful. read more

I have lived in Hancock Park for 41 years. When my family moved into the neighborhood in '81, we were one of 2 families of color. To say we have watched the neighborhood and Larchmont evolve is an understatement. Enter Blue Mercury. Despite the fact that I am forced to shop here out of convenience bc it carries the brands I use, I am ALWAYS blown away by how rude, and seemingly racist the staff is. They never acknowledge me, they always act like I am inconveniencing them when I need to check out and they watch me like a hawk as though I am going to pilfer something. After my last visit, where the same white associate with long blonde hair who has begrudgingly helped me numerous times (each time with me spending several hundred dollars) asked me if I had ever shopped there before, I have vowed never to return. She especially never fails to treat me like a second class citizen that isnt going to spend. This store needs new management and needs a staff overhaul. The reviews here clearly support my sentiments of racist employees who do not like their jobs and have zero interest in helping anyone. If this store shutdown, the Blvd. would be a better place! read more

Such weird vibes in this store and looking at the other reviews, I can see my experience was not a one off. I came in with some online returns since it seemed easier than mailing them back. I was the only customer and three workers were standing around the register talking. One was friendly - acknowledged me and started to help me right away. The return process was strange as she had to write down all of my information - name, email, address, order number on a post it and then call a number. Ok? It was not fast so while she was on hold, I walked around the store looking at products and trying testers. Another employee followed me around the store without acknowledging me or asking if I needed help, then immediately jumped on me when I smelled a perfume that didn't have a tester. I didn't even spray it. I just opened the top and she quickly came over to point out the testers. I explained I couldn't find the tester for this one and she said - yeah, that means it doesn't have a tester. Ok? She was watching me like a hawk as if she was expecting me to steal something. She made me feel so uncomfortable and unwelcomed I stopped looking around the store and just stood by the desk waiting for them to finish the return. Definitely going to stick to online only going forward. read more

Amazing store, love it! Always such a good experience coming to shop for my skincare and makeup products. Very clean everything is well ordered. Never have trouble finding anything, and if I have questions .. the manager Leeda and Valeria are very attentive and assist me with anything I may need. Very kind helpful ladies!!! Great customer service!! read more

Do not buy from Bluemercury. I purchased Supergoop sunscreen and it arrived with an expiration date within 5 months. I contacted customer service and they said they're not able to guarantee expiration dates, despite Supergoop saying it's usually 2 years. Apparently business is slow and they're selling old products. read more

I love this store!!! Great variety of cosmetics, gifts, fragrance and hair care. The staff is always welcoming and this store feels like a small town shop with very personal touch. They have a few proprietary brands like M-61 skincare, Smith and Cult and Line and Aster color lines. I find the best #trishmcevoy products here and they always have a huge variety of value sets. I can usually find my Trish McEvoy sets in this store and they have Trish McEvoy artistry several times a week. read more

Bluemercury - Best value sets from Trish McEvoy!!! - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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I loved the service at this location! I had a wonderful experience, didn't want to leave! Everyone was friendly and helpful and made me feel great about my purchase. Definitely recommend this location 100%. read more

I never really write reviews, but felt compelled to after this. I walked into the store and began to look for a specific product I needed and the sales person came up to me and told me there is no shopping being done until the afternoon and if I wanted something I had to place an order outside. Meanwhile the doors are wide open to walk in. There's no one in the store like what can't people come in and shop during normal business hours? Will be taking my business elsewhere. This was so bizarre. read more

They have great products! I bought a blemish stick and eyeliner! The service was good when I went. They have luxurious brands for sale! read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I wish I can add more stars. I had a wonderful experience at this location. The store was very clean and organize. Valeria was great and she assisted me with picking some great La Mer products. Leeda was lovely as well. I will be returning to this location, I was well taken care of. read more

Hello all~ Just a short note. Went by the Blue Mercury on Larchmont a while ago to get a few things. As for product, this national chain is incomparable. As for the staff-- let's get one thing perfectly clear. You, me, anyone I guess is simply viewed as an inconvenience. They are doing YOU a favor to allow you to buy things here. And Don't forget it. LOL. Just take a look at review from 10/15 below. Oh well... just wanted to get that off my chest as if navigating thru this S'hole LA traffic isn't difficult enough. read more

The people who work here are rude and condescending. I take my business to the Larchmont Beauty Supply, Thirteen Lune, and Credo.

Picked up an $80 bottle of perfume and the woman working snapped at me like I was a misbehaving child. Very weird behavior. Relax. Won't be shopping here again. read more

I had an incredible facial with Andrea, she is very knowledgeable and attentive. I've had a few facials at Heyday and did not enjoy the experience so wanted to try somewhere new. It was relaxing from start to finish, especially the hot stone foot massage while I had a face mask on. She was incredibly attentive with extractions, something I felt would get skimped over in the past. I also liked how I had a choice of products used, I opted for Skin Ceuticals. My skin was literally glowing after! After the facial she gave me a lot of product samples that she felt would be beneficial but did not push me to buy anything, something I appreciated! In reference to some of the negative reviews, I have shopped here before for items I cannot buy at Sephora. I have never had a negative experience, some employees are more friendly than others but I've always received help when I've asked. read more

One of the employees was super helpful, I wish I got his name! He helped me find the right shade in foundation which was a serious task. He told me I could pull my mask down while trying them on, so I could make sure I'm getting the right match. But literally two seconds after I pulled it down to apply to my cheek, another employee walked up and asked me to pull my mask up over my nose! It was shocking and awkward and rude lol. Normally, I get it, but THIS IS A MAKEUP STORE. And there was NOBODY else in the store besides me and the 3 employees lol. Are they forreal? Also, this other lady who either worked there or was repping a company kept interrupting me to show me some random product line that I had no interest in. I think they need some sales training up in there. SOS. But otherwise, great products. read more

Literally some of the most RUDE and worst service EVER. I just wrote and deleted the stories of my (2) recent visits. I decided they were too long and details were really only important to me. Suffice to say that the current girl working there needs an attitude adjustment and her gossipy male coworker. Let's start with the fact that Macy's owns Blue Mercury. They opened two doors down from a family run business that sells some of the same product lines. Really an uncool move. I have shopped at Blue Mercury on occasion when Larchmont Beauty Supply ( that has amazing customer service) does not carry what I need. Macy's/Blue Mercury might consider (as they leave the Mall environs and try to gentrify a neighborhood) that service matters. Warmth and pleasantry matters. And if someone wants to shop but not engage in conversation that should be respected also. As customers in small neighborhoods we like to feel comfortable but also private and not taken advantage. In the current Covid environment there are so many good workers out of work. Macy's/Blue Mercury corporate should hire staff that better reflect the neighborhood and not entitled inexperienced brats. read more

Michelle T (the manager) is absolutely wonderful! 5 stars to her and the store! She has been helping me for over a year now with hair and skin products. She remembers my needs / skin issues and recognizes me every time I walk in the door. She knows every product top to bottom in the store and always makes me feel great. She's walked me through products depending on my skin issues (dryness, acne, etc). Unlike a lot of beauty representatives... she's actually knowledgeable of the inventory and doesn't think about her sales, she thinks about the customers needs. I have invested there and spent good money but she took care of me before I even spent a dollar on my very first visit. They have everything from La Mer to Oribe and all things in between. The store is fantastic and there's a spa in the back too! Thank you, Michelle, for helping my skin stay beautiful! -Michael read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Los Angeles, California

The staff sucks. Some do not seem to know about the products they carry. Never mind the return I made to the store when the no personality associate actually charged my debit card instead of refunding my card and called me on the way home asking me to come back because of a glitch, which was a lie. She was sooo busy watching 2 black individuals walking around the store enjoying themselves she couldn't complete a simply return. But that's not the reason for my review. I came into the store for the 2nd time this week to make a purchase while the 20% was still on. My 1st purchase this week was about $350 and I asked the associate if I came back in while the sale was still on would they honor the 20% off even If I did not spend $200 which was the requirement for 20% off. She said "Yes of Course not a Problem". I came back in the week with a new purchase which was a little over $100 and new associate didn't want to honor the 20% off. She then turned to the manager Sarah Gohari who stated they could not honor that until another associate spoke up and verified that happened. Then Sarah Gohari reluctantly okayed 20% off. Sarah waited approximately 30 seconds and proceeded to tell me this would be the last time this would be honored and this was not the policy in a very condescending way. (just like i couldn't return everything and get a full refund and go purchase everything at a different location). I felt very uncomfortable like I was getting over and I let her know I wasn't her child, part of her team, I didn't work for her and didn't care about policy and procedures. I only cared about what I was told by an employee and should take that up with staff. I canceled the transaction I came in for that day and purchased much more from a different location where the staff was trained and new the products that would benefit my skin. As a matter of fact I did 2 different transactions in at the new location which they honored the 20% on the 2nd transaction even though it was $35 NO PROBLEM. Larchmont needs a new staff leader and crew. Sarah Gohari is the reason I won't be back to Larchmont location. read more

Everyone here at the Larchmont location is helpful and friendly. John is knowledgeable, and always helps and guides me with my purchases. He makes great suggestions and wonderful recommendations. read more

Since it's opened I am constantly astonished by the rudeness and indifference of the management and staff. They change management quite often and each time it gets worse. Last visit the manager acted as if I was an imposition. If you want to feel like you're at a party you're not invited to then please go there. And make things even brighter they don't take cash only credit cards. The company can certainly do better than this but it doesn't really matter because it will probably have a "for lease" sign on it very soon. Shameful. read more

This review is for the facial. First I called to find out a little more about the different facial options, but the esthetician seemed annoyed to answer my questions and said we can discuss it when you come in. That should have been my first red flag to go somewhere else. I ended up getting the modern facial with the eye zone treatment add on. My appointment was for 11am, and on the website it says it's a 50 minute facial. While I did get there slightly early, when the esthetician finished and said she was putting on sunscreen, I commented that the time really seemed to fly by that it felt so fast. But then when I got up to get dressed and looked at the clock it was 11:35am. So much for that 50 minutes. The modern facial lists extractions, which is one of the main reasons I booked it, and she didn't do a single extraction. I literally felt like I could have slapped some different masks and an exfoliation on myself and it would have been better. read more

Quite possibly some of the worst customer service I've ever encountered. Like other reviewers said, they act like anyone who walks in is an inconvenience. I had been to the El Segundo location and made a purchase and decided to stop by this location when I was in the neighborhood. No greeting from both employees who were gossiping behind the counter and were too busy to even be bothered with me. I took my business a few doors down to Diptyque. Outstanding customer service and appreciation for business and dollars in the middle of a pandemic. I won't be returning to any Bluemercury ever again. This isn't Saks or Neiman's. Can the attitude. read more

Great customer service and friendly staff. Highly recommend this for anyone that is looking for skincare and makeup

I received great customer service on a recent return of an item that was damaged inside of a box.

please make sure to always reference the expiration date on the products you buy. I recently purchased a sunscreen with a date that has already been expired. instead of greeting me or apologizing for the expired product, the cashier tried to sell it back to me by asking me if I still wanted to buy it, making it seem like he does not care about the companies' products. i will not be returning back here! read more

I am a regular to this store. Today there was a girl named Andrea who seems to be having a horrible day. She got an attitude and treated me badly. I will not be returning to this store. There are many other stores with same products with way better customer service. read more

I have been getting facials from Andrea for years now and I've followed her to Blue Mercury, Larchmont. She's amazing! She gives the most relaxing facials and she really knows her products. Plus she's just a really sweet person. read more

I feel like home when I come in here. Every girl here has become the homie and everyone is so nice. They also carry really amazing products. Makeup game changer as they have turned me on to some KEY products. read more

Love shopping at this store and location! Not only does it have so much variety and options the staff is so sweet and helpful! I bought all my Hanukkah gifts from here! This store will now be my go to! Thank you Michelle and staff! Xoxo read more

Heads up - not all staff are properly wearing face masks, if at all. When I said something I got an eye roll. Might want to avoid if you want to stay healthy and abide by public health guidance! read more

I stopped by the store with a friend on Saturday, we were just shopping around with plenty of time kill. There were at least 3 maybe 4 sales associates talking to each other and I finally had to interrupt their conversation to get someone to help me find the product I had chosen. After buying my item and leaving the store my friend noticed the sign at the door "free mimosas and facials today!" We were not offered either! I live near there, get my nails done across the street and pick up my child in that area so I should be in there all the time but then I remembered they are just not very friendly or helpful. read more