I admit I was hesitant after reading the other reviews but from the moment I walked in the staff was welcoming and helpful. They even helped me carry the bag to my car! When I told them about the other bad reviews they said that the entire old staff was let go and it's all new people now. They don't have a huge selection like closer to the city of Atlanta but definitely have the essentials. Overall it was a great experience read more

No one is ever helpful in this store. I'm left to determine what works for me on my own

Went in today and the door was locked! Lights on, no one there. Went back an hour later -- still locked. Watched 4 other people come & go. Unacceptable for a Saturday afternoon. read more

I went in looking for hair dye and asked two workers ( that were sitting in the back talking ) if they could help me. they stared at me and offered no help and continued talking. read more

I purchased a $70 Ion hairdryer which made my processed hair feel more dried out. The purchase was on Nov 14 '22 & I took it back with cash receipt on Nov 23. The clerk stated their holiday policy was NO returns on electric tools, even tho the back of my receipt stated return with receipt would be honored within 60 days. She said I could speak w/the Mgr but she was on break & would not return (from the office in the back of the store) for 20 minutes. She was adamant I could not return the dryer WITH receipt! I went out to my car, called Sally Corp who told me that the store mgmt/clerk were OBVIOUSLY confused. She called the Mgr. I went back in, the Mgr never EVEN looked at me, never said hello, or offered any type of apology or said ANYTHING to me as she processed the refund. I advised Corp no one should patronize a store where customers are treated this shabby - & she agreed! -and apologized profusely for the snotty Mgr. Don't patronize this store - go to another Sally. The people in this store couldn't care less about the customer. read more

So incredibly tired of them NEVER having what I come here for. The only thing I can depend on getting here every time is annoyed!

I am definitely not a newbie in the hair coloring arena. I've been shopping for color in various Sally stores but this particular store is the easiest in most cases to use. However it has went down hill. The last two visits have been meh to horrible. I visited on 1/23 and there were 3 female associates in the store. I could have wondered the isles listening to the ladies gossiping very loudly in the backroom about another associate but I was on a mission and managed to get their attention that I needed assistance. This trip was for the ION semi perm color that was just going solely on my roots as I grew them out. The associate was did the usual 'that will look great and I suggest this color as well for it' I did indeed add the additional color and grabs some color safe ion shampoo and conditioner as I was running low as well. Its never hard to spend $35 or more in this store and I am ok with that. My daughter liked the color idea so much she purchase the same color with another similar color "suggested by the Canton associate who assisted her a day later". She did hers first and it didn't take on 35 minute process. I did mine and decide 45-hour would probably work but it did not as well. We have used the ION before the exact color before and had great results. I did notice one of my tubes was a little off on consistency otherwise everything went as normal other than the color did not take. My daughter tried again over the weekend with long process time and still same results. I figured I would try again but I needed more gloves and a new brush applicator. I went in with the intent to ask about the possibility of having a bad tube and maybe getting some idea on why it did not take. I walked into three associates at the counter and by the incoming conversation, it was clear they were very comfortable talking about in appropriate things at work. When I walked back to the ION color and started to explain, I was interrupted by one associate who said said she remembered me and had told me that the color would not work on black hair. I ignored the interruption and tried to explain the intent was on my roots not the dark blue of the rest of the color on the grown out part. She again interrupted me and said that she told me when it would not work on my grey hair. By this point I was frustrated and offended, I again clarified she had never told me that and she interrupted again to tell me that another associate could help me and walked off. Another female stepped in and I tried to explain again but could hear the other two being catty in next isle and I was done with the experience. I told the woman I was sorry but I did not feel comfortable with my experience and would find another store to shop in and left. I wish I could give names but none of them had name tags on. I sat on hold for 12+ minutes with customer service who took notation of my issue and offered a 20% discount for my trouble. You have bad days and sometimes you have crappy customers but I guarantee you that I was not rude to any of these ladies. I saw some horrible body language and even worse language on both occasions and I know I am not the only one who has experienced this. I don't think I can step back into another store at this time because the experience has left such a sour taste in my mouth. read more

This place is an a-typical run of the mill Sally Beauty Supply. Nothing special or horrendous about this place. Because they are all 'cookie cutter' stores I was able to find what I wanted straight away. The lady working there was super kind and friendly (without being cheesy)! If I'm ever in Cummings again I would come back here if I needed anything (that they sell that is). read more

NEVER COMING BACK!!! This store sucks and so does thier entire crew. I walked in looking to only buy hair dye and walked out with extra products i didnt need because they practically added them to my cart with me CLEARLY not really wanting them. anyways i bought a black hair dye RECOMMENDED by one of the workers as their "best and most affordable" hair dye it was in the color jet black i used the whole tube on half my head followed all the instructions and my hair is literally the same color. couldve went to walmart and spent my money on something that would actually f*cking work. OH AND ALSO it dyed my fingers my scalp my sink and my face BUT NOT MY EFFING HAIR read more

Kudos to the staff at Sally Beauty Supply. I came in for a product that wasn't on the shelf and they went the extra mile to search for it in their shipment. Great customer service, ladies! A big thank you to the manager, Brandy, and her helpful staff, Lauren and Emily! read more

What A wonderful experience I had at the Sally beauty supply in Cumming. Lauren and Kourtney were wonderful!! They were so helpful in finding solutions for my hair issues. They were professional yet warm and caring. I found myself just wanting to stay and chat with them. They really know their products and I will continue to shop at Sally for all my needs. Thank you for employing such a competent staff. read more

I literally have NEVER written a review before and I actually always kind of make fun of people who do but I seriously have to just write one. I understand the store closes at 9PM, but when I call you at 8:55 and tell you I'm right down the road, I already KNOW what I need can I just run in and get it real quick? And the person says "as long as it's not 9" and I get their RIGHT at 8:59 the girl just stands there looks at me and says "it's 9" and had already locked the door before I got there. That is absolutely freakin rude and ridiculous. I wasn't going in to shop around I called her out of respect and asked if I could run in and just grab it. If you have good customer service, or are nice just in general you would just take care of it. Just left and I'm so freakin upset right now. Worst customer service EVER. read more