Went to get toner and developer for my highlights that I just had done. Didn't know what I was looking for I asked the lady in the front to help me out for what im looking for. Instead of getting me a toner she gave me bleach which I didn't know what I was getting myself into because I'm no pro. Went home and used it and it turned my whole head of hair bright yellow...now I have to buzz it al off! Thanks a lot lady with red hair! Whoever runs this place needs to fire her ass immediately she ruined my whole summer. If you see the overweight lady with red hair at the front don't take her advice, no clue what she's talking about. Ps the store is fine it's just the lady. Thank me later all. read more

Sally Beauty - Once again fire this lady please ! - Cosmetics & Beauty Supply Near Me - Goleta, California

Im not buying here ever again. A couple months ago I went to this store during lunch break to buy a shaver that didn't work or even turned on when I wanted to use it the same day in the evening. I came the very next day to return it. Although the product was new, in box and I didn't even use it, they refused to get me a refund. I spent a while discussing with girl who works there and I showed her that even in the receipt says they accept returns with less than 60 days of having bought it. The girl went to call her supervisor and they only gave the option to choose between some other shavers. Some weeks later I found out that I could've gotten my shaver much cheaper on Amazon and with guarantee for a longer time. read more

Sally Beauty - Brand new saver that didn't work or tuned on. - Cosmetics & Beauty Supply Near Me - Goleta, California

Oh my gosh, BEST BEAUTY STORE!! I am friends and know many of the workers and they are sooooo amazing!! Shoutout to Lynette, Jordan, Laura, Lara, and Alexia!! You all are so amazing!! Love the products too (cheaper than other places :D) -Lexie Lynette is such a nice worker! She definitely knows how to give good customer service! You should give her and Jordan a raise!! Big money! 5 star! First claasss!!!! -My best friend :) read more

BUDGET FRIENDLY BEAUTY: It's not glamorous, but sometimes a girl just has to get her secret beauty finds without breaking the bank. Come here for kind service, quick in-and-out, and a generous selection of moderate-end beauty products such as shampoos, conditioners, treatments, blow dryers, hair color, and more. They also have a small selection of earrings and eyelashes. The staff are always willing to help, and everything is well organized. The only suggestion I have is that I would prefer not to be asked each time about Sally Beauty rewards, but that is probably coming down from corporate. It's no Sephora or ULTA, and I would still go to those places for makeup, but then you would be paying twice or three times as much for certain items. It's a small store, right next to CVS and other shopping in the Calle Real Shopping Center. read more

Sally Beauty - Clean and organized merchandise - Cosmetics & Beauty Supply Near Me - Goleta, California

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I just left this store and wow, I have NEVER experienced such rudeness! We saw one cashier behind the counter helping another customer. I was talking to my partner while we waited in line. All of a sudden we hear, " Do you have a question?" from another female employee behind the counter, to our reply we say, "No we're just waiting to pay". She then rudely raises a hand to her side to gesture to us like, " Well, what are you waiting for?" As if we were wasting her time standing in line. So rude! I don't know why that lady felt she could act like that at work, to a customer. If she is miserable and grouchy at work, I suggest not having her work with customers. read more

I had an amazing experience here. After having a bit of a freak out because my dark tips that were previously done, I came in to see if I could get the color out of my hair. I am beyond grateful for Andrea and Laura, and the other girls there too! For color consultations/direction I highly recommend asking the blue eyed gal, Andrea. Her advice was actually incredibly spot on, she was also patient and exceptionally kind. I can honestly say I have never received such wonderful customer service in my life as I did from Andrea. Thank you so much for your patience, you are incredible and Sally beauty is very, very lucky to have you. Your ability to deal with "clients" will take you far. read more

The store is kind of hidden back behind Albertsons but once inside it's filled with all your beauty needs. Fun hair dyes, clippers, lashes, curling irons, scissors, nail polish and the employees are super knowledgeable and very patient. Tonight I went in there and I didn't have my receipt and I was wanting to exchange my curling iron. The sales associate Laura looked for 10-15 on the computer to find my receipt that was over a month old. She found it and I was able to do the exchange!! That was superior service! And there is a really cool, creative guy named Jonathan that works there with tons of experience and is super helpful! Thank you for all your hair advice throughout the years! Appreciate you all!! Keep having fun! read more

I am a little more than irritated with Sally's Beauty. I am a long time regular customer of my local Sally's. I realize we are all having a rough time under the circumstances. Because of the stores being closed I had to shop online. It kicked me off several times not allowing my email therefore not giving me my rewards points! I desperately need shampoo ect so I completed my order anyways. Now 3 days later after the confirmation email I get a email stating the ordered is canceled with absolutely no justification. Meanwhile in trying to get ahold of customer service to inquire if the cancellation I learn there is curbside pickup at your local Sally's...... BUT I KEEP GETTING DISCONNECTED! Cannot get through to (a) customer service- to fix my order OR (b) curbside to place a new order! Meanwhile I have one more shampoo left! read more

Somewhere between "meh" and "a-okay" because they carry all the Sally's products and that's it. I do not and cannot rely on the employees to give me any good advice or even service. There is one Hispanic lady with bleached blonde hair who is pretty nice and has tried to help me. She said that bleach would not lighten hair saturated with coconut oil, which is false. There is also an older employee who does not even make eye contact with me, even though she helps other guests and walks right by me. Oh well, I guess she either assumes I know what I'm doing entirely or she is just jealous of my hair! Who gives. Do your own research online before going here for anything, especially if you're making significant changes to your hair. The employees are not all familiar with every product. And to that one employee at Sally's I called out above, move carts out of the way. They shouldn't be blocking the aisles. Customers also don't like trash from the floor sticking to their feet. Anyway, thanks to Sally's products I have been able to transform my hair from dark brown to pale blonde without going to a salon. But as I said, what was most important was my own research beforehand. read more

Been a customer for many years! Always great customer service. Terri is very knowledgeable and always very professional and sweet.

Been going there for years as I live nearby. Employees have always been friendly & helpful and gave good advice when I had trouble choosing. They don't have everything there like the big chains but they do have a LOT and you can usually find what you want. Prices on some items are really good. read more

This store has a lame policy about using your store coupons. They will not honor a price adjustment even with a receipt (5 days Old!) on previous purchases. I even called Headquarters and the rep said it was "out of her hands". I told the store I will return all items and get a refund instead since my purchase is less than 60 days and re-purchase the items with the coupon. They said that would be "ok" So they would rather spend all that time and effort returning items and repurchasing them...well, thats just plain STUPID! In these economic times stores should do everything in their power to keep their customers, not push them away. I will NEVER buy from Sally Beauty Supply again! I would rather go elsewhere. Allyson Santa Barbara, CA read more

The people here are not helpful at all. They seem to be incredibly incompetent that even a simple question about damaged hair seemed to baffle them. Product inventory is lacking - they rarely have what I'm looking for. Go to Ulta. They are way more helpful and they have a huge selection. This location was disappointing through and through. read more

Racist employees. Walked in to get some braiding hair and a young black man walked in and asked if there were any Durags a female hispanic employee with blonde hair directs him to the area. A woman walks in to greet him, he purchases a nail clipping set, and leaves with the young woman. The Hispanic employee immediately says "I think he stole the durag" and goes on to explain to the employee next to her, whose name was Jona, that he didn't buy a durag which is what he came in for...? Since when does not buying the item you originally came in for and purchasing something else equate to a thief? It was obvious by their conversation afterwords, which they had out loud, that they were stereotyping... but had no courage to confront someone they were so adamant had stolen. read more

I love Sally's Beauty Supply, I shop at ONLY Sally's, they are KNOWLEDGEABLE sales people, have NEVER BEEN STEERED wrong. Totally appreciate the staff there, Thank U all... read more

I continue to go here and buy stuff, take it home, and find its cheap, breaks, or just doesn't work very well. I'll never go here again. Sick of taking things back. read more

TERRIBLE SERVICE AND EMPLOYEES!! tonight I went to Sally's after eating dinner, I didn't check to see what time they closed but it figured it would be 8:30 or 9 but it's not its 8. anyways I got at Sally's at 8:02 and the door was locked but there were 2 employees inside cleaning and talking and ignoring me like I wasn't there. I knew what I wanted and what aisle it was in it would have taken me 2 min but they didn't do anything to help me. I seriously got there 2 min before they closed and they wouldn't even talk to me usually every store I've been too would have let me in. the first time I went, the employees were loud and they were cussing too .so if you need something from Sally's try going to a drug store read more

BAD customer service! I understand the worker was by herself but I was not greeted at all. I felt like I was discriminated against. I've worked in sales in customer service and the customers are always right no matter what, even if i complained of having to wait too long, it wouldn't of killed the supervisor to say "I'm sorry mam, I'll be right with you." You don't argue back, instead you try to make them happy because you will make the business lose customers whom are the reason you have a job!!! INSTEAD she made me wait on purpose and made a face!!!! I don't know what this women TERRY or JERRY is doing working in customer service because she is not friendly at all, and by the way I'm not the only one who thinks so! HORRIBLE read more

I love this place! Such an amazing customer service, ALL the ladies know their stuff!

Cory at Sally's is super knowledgeable and is super helpful, professional and ALWAYS has a great attitude I always look forward to see him to help me! read more

Ok I have to say that I have never been big customer of any Sallys until I found the right staff to guide me. It can be hard to get someone to spend guiding time for all beauty problems. I have to say that 3 young ladies , one named Denise and the other 2 is a plantum blonde and a latina gal that seems she might be a supervisor. These 3 spent such a good thorough time explaining to me how hair colors work and some nail stuff as well, everytime I go in there. They convinced me to buy colors that I would never go for (ASH) so I can get a natural sunkissed blond look like Jenifer Aniston but my hair would turn out brassy. Let me tell you these ladies led me well and I have a warm sun blonde with a natural looking darker base. Everyone wants to know where I've been getting my hair done! I've spent 300 bucks on some pretty nice places to get my hair to not exactly what I was thinking lol. If you can catch one of those 3 ladies to teach you how to use product for your situation it's gold! The reason I need to do my own hair is because I don't have time to sit in a salon for hours. As a business owner I have alot of respect for those 3 gals and will spend my beauty bucks there now . Better luck when they are not that busy. I love this place read more

I've been here multiple times now and almost every time the service is terrible. Mainly they just ignore you or give you terrible advice. As some comments have stated below, do you research before coming to the store. Today I went to spend $50 on hair products, they told me (without even checking the register or even an apologetic smile) that they wouldn't have change and I would have to find another way to pay. When I said I didn't have anything else they just handed me the bill back and said "go next door and get change then." The kind woman at CVS gave me change with a purchase of a water bottle. When I came back to purchase my stuff there was still no kindness, smile or apology. If they really didn't have change I think that maybe theres some poor management happening because between TWO registers you should have more than $50. To the two women working on 5/20 at around 1:30 pm, find another job cause you clearly shouldn't be in customer service. read more