I love how friendly the staff is here. Sometimes I'm rushing, at the last minute, picking up…read moreproduct and they're more than happy to help over the phone. They'll ring me up so I can just swing by and pick up.

Unfortunately, my experience with the customer service team was less than satisfactory. Despite my…read moreattempts to explain the issue in detail, I was met with a lack of empathy and understanding. Overall, my experience with Customer Service was frustrating and left me feeling unheard and dissatisfied with the company's handling of my issue. I hope that in the future, they can take steps to improve their customer service and make it a more positive experience for customers who require their assistance. Ive been to many other salon centric stores and I have never had issues with them. This store never fails when it comes to horrible customer service, this is just one of many times I have been meaning to complaint. To be specific there is this young girl with blue hair and lash extensions that lacks lots of training .

The employees are very nice and the store is very neat and organized... They have many different…read moreproducts and brands ! I absolutely love this place.

I experienced the most traumatizing thing today. On August 10, 2026 I went to her beauty supply to…read moretry to get some hair . I guess I was asking her the prices of too many hairs and she got mad to the point where I finally picked out of here and said this one and she said OK.. I go to the register and I'm just waiting there when I finally turned around and she's fully doing other things and didn't bring their hair. So I go I was gonna buy that hair. She starts screaming saying I asked you what hair you want going up on me. I feel so traumatized. I feel like she was racist. I feel like everyone, including the workers watched me get humiliated..

I was helped by Jose who was very knowledge introduced a new product line to me. I love it. I will…read moredefinitely return.

So I purchased a perfume here for my daughter's graduation and lost the receipt. Yes my fault ! But…read moreI called this location right before I went there to make sure they can exchange it since I purchased it with Apple Pay. They said oh yea no problem just incase bring the physical card. So we're up to exchange, Erica is trying with apply pay and card and nothing pops up. So she goes on to ask what's the date ? So I show her on my phone the receipt from Apple Pay date and time she says yea sorry I can't find it and is trying to push me away. I tell her well this is why I called before and ask if we can figure something out. She then tells me " Do you want me to magically make the receipt appear" she says you have to call customer service ! I was trying to show her on my phone and she's like yea ok very rude ! I'm not someone to argue or complain and I'm very patient and I myself go above and beyond for my customers but wow. So I Call customer service and they literally tell me I have to go back to that store. I ended up calling the Cerritos location and a very nice girl named Kimberly "very sweet" was trying to help me over the phone says yes we can pull up receipts for a week but at the same location. she was trying every way to help the situation even though it wasn't at her location and I very well appreciated that. Called back and Lori had to submit a ticket because seems like my purchase is somehow lost on that date ! Erica has really made this experience really bad with her attitude and pretty much not even trying to figure out anything for me or next steps as a so called "leader"

I love this beauty supply ! Nice people very helpful . Ms.uni was very nice and sweet :) and also…read morethere's this guy working there Hispanic dude all stylish and all ,he helps out to what ever u are looking for got everything that I needed to create my quick weave and wig after lol . Will sure be coming back

I just walked out only buying needles when I wanted to look around and buy more . the guy greeted…read moreme nicely and said if I needed help to ask ...as soon as I turned the corner where he couldn't see me he walks over and he asks what I'm looking for like I honestly was just looking . I would have asked for help if I needed it . He made me feel like I i couldn't be trusted to walk around the small store like wtf i came mainly for needles but when i go into a supply store i like to look at earrings lashes and other products but his demeanor threw me way off and made me uncomfortable so I just said needlee... I'll never come back I'm a black woman btw . Dont treat me like I'm a tea age girl with no money walking in . The owner wasnt even worried about me ...never again

For a very long time now, I dreaded getting haircuts or stepping foot into hair salons due to the…read morefact that most hairdressers always had something negative to say about my hair. It made me feel insecure and embarrassed when they made comments or gave me unsolicited advice. I came across this location because of my boyfriend. The establishment itself its kept clean and all the ladies are polite. I personally enjoy getting my hair cut by Nathalie. She's very friendly and knowledgeable. She listens to what ideas I have for my hair and gives me her honest opinion when I ask for it. She makes helpful suggestions based on the idea I have during the appointment and always asks for my approval before going to the next step. Although a haircut may seem simple, for me it hasn't always been a pleasant experience, but I'm very happy to say that Nathalie always does a great job and I will continue to come back with her. From one textured hair to another, thank you!

Martha has poor skill of cutting hair . She shows no…read morepassion or good technique and style hair. I'm very disappointed and not recommend her to any customer Customer service is very poor I give no star for her

I really love this place!! The staff is so helpful and friendly. My mom and sister literally drive…read morefrom West Covina just to shop here for familiar faces and a smile. I shop here for everything beauty for all occasions.

Asian lady accused me and my friend of stealing. Other than her the other ladies are so nice, love…read morethem so much, but the vibe in there is very odd.

Went up there 5 times and store was CLOSED . I try to support black owned but having the store…read moreclosed on every Monday , Wednesday, Friday & Saturday & TUESDAY?. Makes it hard . Ended up buying a real cute human hair wig right down the street from keys .

Awesome shop. Young entrepreneurs. Support our local black businesses. The young lady made…read morerecommendations on products and was knowledgeable about the products being sold. I'll definitely be returning. Make sure to check them out. Directly across the street from Walmart the old Compton swap meet off Long Beach Blvd.