I'm very disappointed with my experience and echo what many others have said in their reviews. The staff lacks basic customer service skills and acts incredibly unprofessionally, including using inappropriate language. It felt like they were judging me based on my appearance and making false assumptions about my English proficiency. I highly recommend shopping somewhere else where you will be treated with respect." read more

Saturday, June 14, 2025 Rushed to the store for an emergency beauty product I needed. Got there at 6:30pm and the store was closed. The sign on the door and the Internet both mention it is open until 7 PM. read more

Again in connection with Northridge, location were very helpful over the phone and put aside items till we picked up. Associate also helped find associated items and staff friendly and welcoming. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Sylmar, California

The employees are nice and helpful, but they consistently lock the door before closing.

The items I needed are there somewhat and I went on July 4th as an emergency but the prices were high. People there are nice. Overall I went out of necessity and the experience didn't blow me away read more

Im here for the same reason, the yelp page says they close at 8 and well I rushed over from work to get here at 7 as well and they were closed. I wish I would've read the comments before ‍ It would be nice to update the hours This is pretty inconvenient read more

This place is horrible I'm a licensed cosmetologist and I don't usually come here just when I'm in a pinch. Online it says they close at 8 so I came in around 6:45 and once I walked in they looked mad so I continued to look for the things I needed and one of the girls said are you ready were closing it was like 6:50 and she was already kicking me out so I proceeded to check out and once I did they continued to clean up and they locked the door so one of the girls unlocked it when I was leaving. I wasn't even out of the door yet when she just shut the door and hit me with it and just said oops sorry and just went inside. I do not recommend coming here at all they have poor customer service and they're extremely rude and they'll probably assault as well so just stay away. read more

Today I went in for some hair products . I asked for help at the counter and Jo was AMAZING !!!! So kind and helpful . We appreciated her patience with all our questions . She is also very knowledgeable in the products . Everyone on staff this morning was amazing . But Jo went above and beyond read more

Extremely helpful and knowledgeable staff. I've been to this location twice- the first time when it was busy, and the staff was quickly moving from customer to customer helping them with individual needs. I was given good advice for a problem I've been having with hair products and they recommended a new product that worked out perfectly. Second trip, I forgot what product I had bought last time, but the employee looked up my purchase history through my Sally's card to help me find it, and ensured I didn't need anymore help before returning to her duties at the register. Parking is manageable at the location and it's in an area with several other businesses worth checking out. read more

Worst place ever the girl that has short purple hair , I told her I wanted to dye my hair green or blue and she looked at me with a straight face and said "no that won't go with you try another color" like who the hell says that I mean at least she could of been nice enough to say "no I don't recommend that for you maybe try something else or something " she could of at least try to help me see what will fit my hair color since I am a bit tan but fuck that I went and got the green anyways and after I dyed my hair I got so many compliments on it and people even told me I was brave to do that color and that I rocked it ! What does that purple hair color girl know about hair , she can't even give good customer service I told her I was gonna get green anyway and she just chucked and said "okay it's your hair anyways " and walked away now that's a total bitch right there no offense read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Sylmar, California

Their website says they close at 8pm on weekdays, but I rushed all the way from work to try and get there on time only for them to be locking up at 7:30. Saw other people pulling up only to find themselves in the same situation. Also, there's no posting on the door claiming these new hours. What is going on?! read more

I placed an online order for pick up in store. Got the order confirmation email right away and the ready for pick up email about 30 minutes later (it was 7:03 pm) I got to the store around 7:15 pm and to my surprise it was closed. Confused, I check their store hours online 10 am-8pm......???? Why were they closed? Also pretty strange to close a store between 7:03 and 7:15.... read more

i understand wanting to go home and it being annoying when people come in when you're right about to close but if you see someone literally running to your door and you lock it in front of them at 7:58 but you close at 8... i asked to come in said i needed one thing and it would take less than a minute, the girl shook her head at me and walked away. every sally's employee i've ever met is a bitch and they don't even have the education to back it. read more

This Sally's is actually very clean & it's decent sized. They offer a great variety on hair care products & the staff is pretty knowledgeable. The only downfall I would say to this store is their lack of variety in nail colors, & make up. Don't get me wrong, they have stuff for everything beauty related (besides clothes if you count that) but I just want to see a tad bit more, just a little. Staff is also very nice and chatty -- That's a good thing especially if you need help! Also, try looking up hair dye ratios, colors and developers before going in just so you have an idea of what color your hair may turn out. I believe that though the staff is helpful, they are working @ a Sally's.. I doubt they're pros (wouldn't they be working @ a salon then?) Just saying! read more

Stopped in last week, don't get all the bad reviews. Maybe they have had a change in staff. The gentleman that helped me was nice. Found what I wanted. In and out. I would come back if in the area and in need. read more

It's very frustrating to go to a store that has a sign and online posting stating an 8pm closing time mon-sat and I come to find out that's not the case. They close at 7 pm . I've reached out to Sally's store management about the wrong store hours yet they do nothing to correct it . Officially done shopping at Sally's. read more

I would give this place 0 stars!!! EVERY single time I go to this Sally's the people working there are straight up rood and so annoying! I can't even relax and shop on my day off cos they are talking to each other from across the store super loud about their personal life! C'mon! This place sucks. I have to come because it's close to me and convenient but I would love if their staff acted a bit more professional. Not helpful at all or friendly to customers. If you don't absolutely have to come here, just don't. read more

Jackie is awesome, she will answer all your questions and give u unbiased advice. I was there for about 10 minutes and saw her helping at least 5 different people and everyone seemed to walk away happy and with the products they needed. Small store with a huge selection they never run out of stuff I need, parking is always good also. read more

Jasmine is the best worker here!!! She goes above and beyond to make sure she finds the right product for you. Her product knowledge is through the roof. She even went out of her way to ask if I had any allergens or if I was picky about certain products to eliminate brands & narrow down the shampoo hunt we were on. The service was speedy and made me want to keep coming back to her. She is funny, educated, and has a charming personality. Kudos to her! read more

One of the ladies that works here is very rude the broad was yelling at her coworker telling her to come help me out because she had to sweep the floor not only that she's rude to the customers she had been rude to me twice but I don't tell her anything because I had my daughters. But the way she comes off to people is going to get her ass fucked up! If you don't like your job why even bother working there read more

This is the Sally's closest to me, but never again will I set foot there. I placed an item on hold and never found it when I got there, apparently they had sold my item to another customer. The employees are rude and unprofessional. Save yourself a headache. read more

Jackie is amazing!! I love her customer service. She is so helpful and always has an answer to her best knowledge. She seems to have a profession in hair so I would ask her for advice if you need it. read more

It was my first time here. I walked in and they were all talking by the cashier they were only 3 employes.. I couldn't fine what I was look for but they were to busy talking they didn't even tell me do you need help and out of no where they scream 10min and we close I felt pressured and I decided to leave... ( they should check who works there because they don't help they just chitchat) July/10/2014 read more

Went in today to look for a hair dye and there were two ladies working. I asked one of them if I could ask her a question and she very rudely said "No, I'm in lunch." and kept walking, didn't even look at me! I overheard her say earlier that she had gotten a written warning about not taking her lunch on time; I understand that she needs a break but there is no reason why she cannot be courteous and say she can't help you nicely. read more

I think this place is fine as Sally's go. I'm really not a Sally's guru though, so take that into consideration! I just wanted some new hair styling tools and there were some awesome things that I now use every day that were deeply discounted (flat iron, roots lifter/straightener). That said, they rang people up rather slowly. But overall, I was happy. I'd return. read more

Shitty customer service. I've been coming here for yeeeaaarrrsss and it's as if they train them to be rude and unhelpful. Every single worker acts as if they help a customer it gets deducted from their pay check read more

Clearly the staff does not know how to read the exclusion on coupons. The worker told me I can't use a certain coupon when it specifically states 'for hair care product' and a similar item I was trying to purchase was pictured on the coupon. I tried to explain that to her, but apparently the costumer is not always right in this location. read more

I just left this store. Terrible customer service. I asked the male employee working there to check a price because it wasn't listed and he gave me an attitude when all he had to do was scan it. The staff also isn't very knowledgable at all. I was looking for a color sealant and he directed me towards a filler. Those are two very different things. I felt rushed. I will only return if I am desperate. Otherwise, I'll be going to the one in Granada Hills. read more

Worst customer service!! The associate Jasmine could not have handled this situation any worse. I needed to make a quick exchange and called the store 20 minutes before closing to let her know I was on my way, never answered my call. Arrived before closing and the door was already locked. I asked if I could make my exchange and she wouldn't even bother to come to the door to speak to me. Walked to the back of the store to avoid me. Didn't come back until after closing time and when she saw another customer outside who also needed assistance. Apparently she had taken her membership renewal coupon off of her receipt instead of giving it to her. When I again asked if i could make my exchange she said they were now closed and she couldn't help me. There were still clients in the store and another associate at the register helping her, it should have been no problem processing my return (literally would have taken 2minutes). Her dumb excuse "We're only allowed to keep the registers open for a certain amount of time every day." WTF? I've done my fair share of retail before and that is a load of crap. Rule #1 of customer service: "The customer is ALWAYS right." Wouldn't give me anything but her manager, Jackie's, name. Jackie you need to re-evaluate your employee's customer service skills. Looks like I'll never be giving this place my business again and I will be reporting this to the BBB, which I'm sure you don't know Jasmine, is the Better Business Bureau. read more

Came by and tried to open the door and it was locked and this blonde girl looks at me and then looks away, i asked her why she wouldnt open it and she said they were closed they still had 15 minutes left, why do you say your closing at 7 but lock up 20 minutes prior? read more

I don't know why they remove my review but I will write it again cuz plp need to know that this sally in sylmar has the worst customer service there really rude plus there always rolling there eyes everytime you ask for help !! Sallys need to hired need staff ! Don't go there the one in granada hills is way better!! read more

I honestly find this place to be horrible if I didn't have to come because it's close to my house i would never come the staff is so rude this girl was chewing chips so loud and talking bad about other co workers with the other employee . Wen I said I was ready to check out they kept eating their chips and took their time to come help me they kept gossiping ! Wth customers first . I want to point out that my money does make part of her check they should be nicer. read more

About time we have a known beauty suplly store in town. It helps so much when we need things last minute.

I had to make a yelp account to thank this lady name yollanda. The other day this chick was helping me but she was short in responds. So i decided to ask another associate for a second opinion. She knew what she was saying, and has product knowledge. I will definitely ask her for advice. Once again thank you for your time and effort. read more

The service here IS very rude. One of the cashiers told d a customer straight up that she didn't know how to use the coipon. I got in and got our ASAP, before they threw down. read more

I hate going here because of the people that work there. All snooty jerks who make you feel inferior to them. They're never interested in helping you and give you attitude when you do ask them something. They roll their eyes when you don't know how to do something. It sucks because it's the closest to me and I keep going back only for that reason. I'm praying they open up another one close by soon. In the last 5-10 years I've never had a good experience here or encountered a friendly staff member. You'd think they'd be more than happy to assist you considering how easy their job is, but nope they act miserable. Do yourself a favor and just don't go here. You're better off going a little further to find a place with helpful employees. Or shop online. Also they are so shady about coupons. Make sure to tell them or else they'll try to trick you and charge you full price. This place is just the worst. read more

I don't usually like to make negative reviews, but I strongly feel this Sally Beauty Supplies needs to be under new management. The only time I feel I'm respected when I go I is when I've mentioned that I'm a professional, before I was licensed or even when I go in to buy something really quick the workers seem miserable and I feel I get talked down to. Every time I've gone in they say that my Sally's card is "Expired", and every they ask me to fill out the information to get a new card. I know I'm not the only one who feels like this, I've gotten other friends and family telling me the same. I don't seem to have trouble at any other Sally's location except for this one. read more